[Resolved]  Tata Docomo GSM — WORST/BAD/POOR SIGNAL,SERVICE,MNP REQUEST REJECTED, EXTRA AMOUNT CHARGED & CHARGING FOR SMS.

Address:

Chennai, Tamil Nadu

Worst Service which i had never faced with anyother Operator. MNP/Tariff paln rchanged etc...................~~M5593839‏
01:42AM
Reply ▼
https://www.consumercomplaints.in
To me
You're welcome to post your complaint on https://www.consumercomplaints.in. Thousands of people with similar issues as well as companies that were mentioned in users' complaints are visiting https://www.consumercomplaints.in every day. Someone definitely will post or email a solution of your problem.---
Sincerely,
Consumer Complaints Team
https://www.consumercomplaints.in
[protected]
Reply ▼
To trai.[protected]@gmail.com, pooja.[protected]@tatatel.co.in, ritu.[protected]@tatatel.co.in, Trai, Tta docomo nodal officer, Tata docomo, nodalofficer.[protected]@tatacommunications.com
Dear Sir / Madam,

First of all i would like to thank you for your kind consideration. Anyhow i wish that your action will be effective and speedy.
I had also approached the consumer court and as per their guidence i am going to clam for the damages for loss , mental and physical strain.
Yesterday one nodal officers team staff Mr. Vijay called me aroudn 6.20 pm and was trying to divert my action by crediting Rs.50/- talk time into my mobile account and was trying to convience me by asking for an apology and was stating that it was the miste of their customer care executives and on their behalf he was asking for apology. But he was nto in a mood to solve the issue. Wehn i asked him to reply to my mails and what eve he spoke to me should be sent through mail, he accepted to do so, but failed to do so. All their action shows their fradulant motive behind their each and every action.
Hence i request you to not only solve the issue by revising the sms tariff, rectifying the signal problem etc , but also ensure that they compensate for all my loss and damages which could satisfy all my loss and expenditure. etc
Looking for your kind cooperation.
Thanks & Regards
KUMAR
[protected]
Reply ▼
TRAI Office (MN Div)
To Pooja.[protected]@tatatel.co.in, ritu.[protected]@tatatel.co.in CC: [protected]@hotmail.com
Please see the trailing e-mail for MNP complaint. Necessary action may
be taken at your end and the action taken may be communicated to TRAI
With in a period of 7 days.
Sr. Research Officer (MN)
Mobile Network Division
TRAI
CC to the complainant: Dear Sir/Madam, we have forwarded your
complaint to the concerned Service Provider. If it is not solved in
seven days time please report to this office.
[protected] Forwarded message[protected]
From: me
Date: Mon, Oct 31, 2011 at 5:29 PM
Subject: Worst Service which i had never faced with anyother Operator. MNP/Tariff paln rchanged etc...................~~M5593839
To: TRAI <[protected]@trai.gov.in, [protected]@trai.gov.in, trai.[protected]@gmail.com, [protected]@bol.net.in
Cc: harihar.[protected]@nic.in, [protected]@nic.in
Dear Sir,
As discussed i am forwarding all the mails sent to Tata docomo customer care service and nodal officers.
You can find different answers between each and every reply mails sent by different customer care executives.
And you can also find that they keep on changing their stand and instead of solving or to reply my particular problem/mails they try to misguide me without any proper reply.
Even on 26th Oct 2011 i had sent few messages from my mobile number [protected] and was charged 60 paise per sms. But after sending them final warning mail stating that failing to solve the issue will lead to legal action. But today when i had sent an sms from the above said mobile number i was charged Rs.1/- per sms as i am charged Rs.1/- from my another mobile number [protected]. This shows their fraudlent motive. Right from the begning they are keeping on harassing me by not allowing me to concentrate me into my business as still i am facing network(Signal) problem by which i am loosing most of my business calls by which i am l am into huge loss.
You can also find their final email sent on 27th oct 2011 stating as:-
Please be informed that as discussed with the concern team your SMS charges have been reversed for Rs. 1. Hence, charges have been levied correctly as per the tariff applicable for your number for the Rs. 1 per SMS.
Again it shows their motive. If they are not willing to solve the issue,then they should have accepted my MNP request.But they are not willing to solve the issue or release the mobile number from their network.
I had taken the Postpaid connection of the mobile number [protected] in the month of March 2011 in the name of my company `Magic Carpet Logistics` and the same was transferred into my name ( KUMAR) in the month of July 2011. Since i was not satisfied with the service and billing i had to migrate from Postpaid to Prepaid in the month of August 2011. But as i am still facing lots of problem with the network and service i preffered to move out of Tata Docomo network. But they had rejected the same. Now they have not solved the issue or accepted my MNP. Hence i request you to take necessary steps to accept my MNP request immediately.
And regarding the mobile number [protected], previously i was charged 60 paise for the 1st sms and then after i was enjoying 99 free local and national sms per day. But after sending a mail on 27th of this month that i am being charged 60 paise for the 1st sms and if i send an sms from the mobile number [protected] i am being charged Rs.1/- per sms, they smartly changed the plan without my knowledge and without my consent. When i sent sms on 27th i am being charged Rs.1/- from my other mobile number [protected] which shows their fradulant motive. When i questioned about it they smartly sent a mail stating that the tariff has been revised. Henc i request you to take proper steps to get back to my previous sms plan ie.60 paise for the 1st sms and then 99 free local and national sms per day.
I humbly request you to kindly go through the mails sent by them and see that the issues are solved immediately.I am keen on getting out of their network as i dont feel that i can relay on them anymore.
Note: Copy of this mail follows through registered mail.
Awaiting for your speedy action.
Thanks & Regards
KUMAR
Date: Thu, 27 Oct 2011 15:11:51 +0530
From: [protected]@tatadocomo.com
To: me
Subject: RE: Worst Service which i had never faced with anyother Operator....................~~M5593839
Dear Mr. Kumar,
Thank you for writing to us.
We are in receipt of your email dated 27-Oct-2011; as regards your concern over SMS charges for TATA DOCOMO number [protected].
We regret the inconvenience caused to you.
Please be informed that as discussed with the concern team your SMS charges have been reversed for Rs. 1. Hence, charges have been levied correctly as per the tariff applicable for your number for the Rs. 1 per SMS.
For further clarifications call us at 121 from TATA DOCOMO number or [protected] from a non TATA DOCOMO mobile phone. You can also write to us at [protected]@tatadocomo.com.
Assuring you of our best services at all times.
Warm Regards,
Soumya K.
TATA DOCOMO - Customer Care
Visit us at: www.tatadocomo.com for latest offerings.
-----Original Message-----
From: me
Sent:[protected]:44:12.0
To : nodal.[protected]@tatadocomo.com,Tata docomo <[protected]@tatadocomo.com
Cc: TRAI <[protected]@trai.gov.in,Trai helpline <[protected]@nccptrai.gov.in
Subject: FW: Worst Service which i had never faced with anyother Operator....................~~M5587158
[Note: Please don't change the subject for internal tracking purpose and immediate action.
___________________________
FINAL WARNING MESSAGE, Failing will lead to legal action:-
Sub: Mobile number [protected], [protected].
Sir/Madam,
I had sent lots of request mails and made so many calls but you never bothered to either rectify/solve the issue or release my mobile number form your network.
I am still facing the same network problem and i am still charged Rs.1/- per sms. Yesterday ie on 24th oct 2011 i had sent 3 local sms and was chareged Rs.1/- per sms. But i was told that the charges will be 60 paise for the 1st sms and will be getting 99 free local and national sms. Then u r customer care executive had sent me e-mails stating i will be charged Rs.60 paise for the 1st 2sms and 99 free local and national sms. But u r still charging me Rs.1/- for each and every sms.
Either you have not rectified the network problem or revised the sms tariff plan or refunded the excess amount charged by you, instead you have rejected my MNP request too. By doing all those i am facing lots of problems and loss.Failing to act immediately will lead to legal action and you are the sole responsible for all the damages and claims.
I finally request you to accept my MNP request and relive my mobile number [protected] in order to avoid unwanted wastage of time. I[censored] still dont react then there is no other way rather than fighting legally.
NOTE: Kindly go through all the mails below sent by me and your Officers
Regards
KUMAR
Date: Wed, 19 Oct 2011 18:07:29 +0530
From: [protected]@tatadocomo.com
To: me
Subject: RE: Worst Service which i had never faced with anyother Operator....................~~M5536992
Dear Mr. kumar,
Thank you for writing to us.
We are in receipt of your mail dated 19-Oct-2011; as regards network related issue for TATA DOCOMO number [protected].
We regret for the inconvenience caused to you.
Please be informed that your complaint has been already registered with docket number NWK[protected], which will be resolved by 21-Oct-2011; your complaint is being looked into by our technical department. Upon resolution of the aforesaid complaint, the concerned team will call and apprise you about the status of the same.
For further clarifications call us at 121 from TATA DOCOMO number or [protected] from a non TATA DOCOMO mobile phone. You can also write to us at [protected]@tatadocomo.com.
Assuring you of our best services at all times.
Warm Regards,
A.Priya,
TATA DOCOMO
Visit us at www.tatadocomo.com for latest offerings.
-----Original Message-----
From: me
Sent:[protected]:16:30.0
To : Tata docomo <[protected]@tatadocomo.com
Cc: TRAI <[protected]@trai.gov.in,Trai helpline <[protected]@nccptrai.gov.in
Subject: RE: Worst Service which i had never faced with anyother Operator....................~~M5536992
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________
Sir/madam,
as per your request i am sending u the details even though nothing is going to take place. Already u r representatives visited my place thrice wheni complained about previous numbers. Anyhow its better not to waste the time further by time passing in such a way which further irritates and may lead to legal action.
Regards
KUMAR
Date: Wed, 19 Oct 2011 11:10:24 +0530
From: [protected]@tatadocomo.com
To: me
Subject: RE: Worst Service which i had never faced with anyother Operator....................~~M5531439
Dear Mr. Kumar,
Thank you for writing to us.
We are in receipt of your mail dated 18-Oct-2011; as regards network related issue for TATA DOCOMO number [protected].
We regret the inconvenience caused to you.
For assisting you on this complaint we would require the following details.
Your city: Chennai
Area /Sector/ Street Name/Landmark:
Village / post: CHENNAI
Zilla / tehsil:
District:
State: TAMIL NADU
Pin code:
Indoor/Outdoor: INDOOR
No. of signal bars: 0 - maximum 2 very rarely
From when you are facing this problem: Right from the bigning
Specific time/All the time: All the time
Handset Type: SAMSUNG GT C-212i
Exact error: Poor/BAD SIGNAL. Call getting disconnected, or not reachable most of the time.
Also be informed that the charges have been levied correctly as per the sms tariff applicable on your number. = No,the charges are not being charged as per the commitment and more over as per u r mails, u r only suppose to charge only for the 1st 2 sms @ 60 paise and then after 99 free local and national sms per day. For this i have the refund details from u r end and the mails too.
For further clarifications call us at 121 from TATA DOCOMO number or [protected] from a non TATA DOCOMO mobile phone. You can also write to us at [protected]@tatadocomo.com.
Assuring you of our best services at all times.
Warm Regards,
Mohana.M
TATA DOCOMO.
Visit us at www.tatadocomo.com for latest offerings.
-----Original Message-----
From: me
Sent:[protected]:50:25.0
To : Tata [protected]@tatadocomo.com
Cc: TRAI <[protected]@trai.gov.in,Trai helpline <[protected]@nccptrai.gov.in

Subject: RE: Worst Service which i had never faced with anyother Operator....................~~M5531439
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________
Sir/Madam,
As per your mail you state that the mobile number is new number and has not finished 90 dyas. Then can you clarify me that when the connection was taken some 6 months back and do u think the connection is still new. And the main reason to get out from your network is purely due to u r poor network and worst service. After raising so many complaints and issues you never bothered to rectify the same due to which i am badly affected. Since the number is my business number i am missing lots of business calls and am loosing my business due to u r poor network. And another issue is still i am charged Rs.1/- per sms which is totally against u r commitment which was told that only 1st sms will be charged @ 60 paise and then after i wcan avail 99 free local and national sms free per day. But its totally false. u r chargig Rs. 1/- for each and every local sms either if i send sms from [protected] or [protected]. And each time i have to shoot a mail to u and u will have to refund the excess amount charged by u. I had never experienced such an worst problem with any of the operators before an. And regarding u r customer care executive, they dont even care for the customers instead they misguide the customers,they give false commitments, they speak in a rude manner.
As per u r customer care executive`s guidence only i had submitted the documents with the other operator, but now your story is some other thing.
Now, i just want you to accept my MNP request release my number from u r network as i am facing lots of problems and loss of business due to u r poor network, bad signal etc to avoid further damages, or else u will be the sole responsible for all my losses right from the begning and u r suppose to compensate all my losses,mental and physical tortures etc.
I once again request you to settle the issue in an amicable manner without further delay/ Underestimating the opponent and avoid unnecessary arguments,and avoid unwanted waste of time and energy and further damages for which u will have to pay heavily.
Failing to do so, all the alligations from my end will be proved to the concern authority and hence u will be held responsible for the compensations.
Regards
KUMAR
Date: Tue, 18 Oct 2011 11:16:47 +0530
From: [protected]@tatadocomo.com
To: me
Subject: Worst Service which i had never faced with anyother Operator....................~~M5521948
Dear Mr. Kumar,
Thank you for writing to us.
We are in receipt of your mail dated 17-Oct-2011; as regards Port out for TATA DOCOMO number [protected].
We regret for the inconvenience caused to you.
Please be informed that as per your MNP request has been rejected Porting within NEW connection period (90 Days).
For further clarifications call us at 121 from TATA DOCOMO number or [protected] from a non TATA DOCOMO mobile phone. You can also write to us at [protected]@tatadocomo.com.
Assuring you of our best services at all times.
Warm Regards,
Suganya.S
TATA DOCOMO
Visit us at www.tatadocomo.com for latest offerings.
-----Original Message-----
From:me
Sent:[protected]:38:29.0
To : Tata docomo <[protected]@tatadocomo.com
Cc: TRAI <[protected]@trai.gov.in,Trai helpline <[protected]@nccptrai.gov.in
Subject: Worst Service which i had never faced with anyother Operator....................~~M5521948
[Note: Please don't change the subject for internal tracking purpose and immediate action.
__________________________
Dear Sir
As said earlier, i am not at all satisfied with your service or network. I has so many complaints against your u r service and network and hence i prefer to get out o[censored] r network without wasting my time anymore as the number which i am using is typicially for business purpose and i am not able to use the above said number due to network and clarity problem. neither i am not able to get proper network inside my house or could listen from the other end when ever i receive or make calls from u r network. there is lots of disturbance and poor clarity by which i loose my business. I would like to question you who is going to compensate for my loss?
When you had rejected my MNP application from Reliance communication, then will u compensate my loss which i am suffering for the past 6 months? You had rejected my MNP request against my application submitted with Reliance Telecommuinication bearing UPC TT485135 generated on 15/10/2011 around 8.19am and the same was submitted on 15/10/11 and had received an sms from reliance on 17/10/11 around 16.8 stating my request to enroll mobile no.[protected] in reliance network has been rejected by your operator ( TATA DOCOMO) due to port request within the new connection threshold period...
I had called your customer care @ 121 ns one MR.G.Ramanathan(Customer care executive) around 19.40 and explained him everything, but after lisiting all those he assured me that he will send me an sms stating my complaint number but its already 3hrs passed and he had failed to do so. Is it the way tata docomo staffs tries to fool the customers?
when u cant satisfy or fulfill your customer`s need or request,its your duty to atleast satisy them by releaving them from your service in order to avoid further damages o them,by which in return you are supposed to compensate their loss and damages.
Now i would like to request you finally accept my MNP request without out any further delay or compensate until i am with your network.
I request you to reply to this mail without any further delay, and failing to reply or solve the issue may result to take legal action.
Regard
B Y KUMAR
From: me
To: [protected]@tatadocomo.com
CC: [protected]@trai.gov.in; [protected]@nccptrai.gov.in
Subject:~~M5308685
Date: Mon, 17 Oct 2011 22:11:26 +0530
Sir,
This is regarding the sms charges for my mobile number [protected].
On 17th october 2011 i had sent an local sms around 19.28 and i was charged Rs.1/- per sms.
I would like you to go through the email sent by you stating that i will be charged 60 paise for the 1st two local sms and then can avail 100 free local and national sms.. Do u want me to waste my time by sending u mails and keep calling u r customer care numbers and keep on requesting u to refund the excess amount charged by u? Do u think that i dont have any other work? Or do u think u can fool the customers as they are not aware of all those and will not pull u legally.
Anyhow i would like to refund the excess amount of Rs.2.40/- back immediately and then see that again those types of mistakes does not occur here after or else i will not mind to waste my time to take legal action.
Its better i[censored] act atleast by now.
Note: Kindly go through u r mail sent to be regarding the sms charges. i can also send u few more mails sent by u i[censored] require
Regards

Date: Wed, 21 Sep 2011 13:43:40 +0530
From: [protected]@tatadocomo.com
To: me
Subject: ~~M5308685
Dear Mr. Kumar,
Thank you for writing to us.
We are in receipt of your mail dated 21-Sep-2011; as regards balance related issue for TATA DOCOMO number [protected], [protected], and [protected]..
We regret for the inconvenience caused to you.
Please be informed upon checking with our records charges have been levied correctly that as per the tariff as first 2 SMS alone will be charged 0.60 Paisa.
For further clarifications call us at 121 from TATA DOCOMO number or [protected] from a non TATA DOCOMO mobile phone. You can also write to us at [protected]@tatadocomo.com.
Assuring you of our best services at all times.
Warm Regards,
Sharmila k
TATA DOCOMO
Visit us at www.tatadocomo.com for latest offerings.
-----Original Message-----
From: me
Sent:[protected]:16:12.0
To : Tata docomo <[protected]@tatadocomo.com,nodal.[protected]@tatadocomo.com
Cc: TRAI <[protected]@trai.gov.in,Trai helpline <[protected]@nccptrai.gov.in
_____________________________
Sir,
As i told earlier that i was told that i will be charged 60 paise for the first sms per day and can avail 99 sms local and national sms free. But again you are not trying to clarify that. and moreover as i told u in my earlier mail that i was unnecessarly charged for two local sms at the rate of Rs.1/- per sms.And u have not answered for that.
I[censored] want to repeat the same whatever u r keeping on repeating, i have no other way rather than moving to another network like Relaince who seem to be very freindly,cooperative and genuine with the customers.
Anyhow thanks for your reply even though not an useful reply.
Regards
KUMAR
Date: Wed, 21 Sep 2011 10:00:13 +0530
From: [protected]@tatadocomo.com
To: me
Subject: FW: Delivery Status Notification (Failure)~~M5300030
Dear Mr. Kumar,
Thank you for writing to us.
We are in receipt of your mail dated 20-Sep-2011; as regards your concern over balance depletion for TATA DOCOMO numbers [protected], [protected], and [protected].
Please be informed upon cheking with our records charges have been levied correctly that as per the tariff as first 2 SMS alone will be charged 0.60 Paise.
And also be informed that upon checking with our records, the aforesaid TATA DOCOMO numbers are in active status. Kindly check your SIM in another handset.
Assuring you of our best services at all times.
For further clarifications call us at 121 from TATA DOCOMO number or [protected] from a non TATA DOCOMO mobile phone. You can also write to us at [protected]@tatadocomo.com.
Assuring you of our best services at all times.
Warm Regards,
B.Lalitha
TATA DOCOMO
Visit us at www.tatadocomo.com for latest offerings.
Note: Please mention you Tata mobile number in the 10 digit format in the subject line of the e- mail for faster resolution. E.g.- 90XXXXXXXX Bill Plan Change.
-----Original Message-----
From: me
Sent:[protected]:37:41.0
To : Tata docomo <[protected]@tatadocomo.com
Cc: Trai helpline <[protected]@nccptrai.gov.in,TRAI <[protected]@trai.gov.in
--Forwarded Message Attachment--
From: me
To:[protected]@tatadocomo.com
CC: [protected]@trai.gov.in; [protected]@nccptrai.gov.in
Subject: Already it high time now. FW: All the relavant documents had been submited....~~M5270456
Date: Sun, 18 Sep 2011 09:28:13 +0530
Sir,
Sub:- Mobile numbers [protected], [protected], [protected]. Tarriff Plans:-
Its high time to act as enough time had been given to you for u r reply and to solve the issue.
Today morning i was shocked to know that i was charged Rs.1/- for local SMS. i thought that by mistake u might have charged it and again i sent another local SMS and was charges same. When i contacted u r customer care initially one o[censored] r customer relation staff spoke to me and was repeating the same thing what ever she told me. Then i asked her to connect me to her Sr.Officer and one Mr.S.Baskaran( Floor Supervisor) spoke to me today morning around 8am and even was doing the same. He says that the above said numbers was activated on sept 3rd 2011 and the tariff plan for those numbers would be Rs.1/- for 1st 3 sms and then i can avail 750 sms free. When i questioned him that i was told that i was told by u r staffs @ chetpet branch as well as by u r customer care executives soon after migrating from Post paid to Prepaid. Even Mr.Prem kumar told me the same what other said, ie. the call charges would be 1 paise per second for local, national and to any network/landline. And Sms would be as: 1st SMS will be charged 60 Paise for the 1st SMS and then after i will be getting 99 SMS free for Local and National. But u r floor supervisor Mr.Baskar was totally denying and was further trying to hide the real facts by saying that i was not at all charged for the SMS right form 3rd sept and was charged Rs.1.50/- on 12th sept 11 for sending national SMS. First of all i would like to say that i was charged 60 paise for the 1st sms and then was availing 99 local and National sms till last week. And it was really very irritating to hear all those rubbish as he was trying to make all the false things true. More over how can u r staffs misguide me? How regarding deactivating my mobile number [protected] twice i had to fight with u r chetpet branch staff one Mr.Wasim and even he was speaking in a rude manner and asked him the reason for barring out going calls daily in the night? he said the details was not updated, when i told that i had submitted all the documenrts to Mr.Satish in the month of August itself and again last week to Ms.Sharmila. She assured me that the number will be activated within 10 minutes but failed to do so.
I had sent you so many mails and none o[censored] r officers or staffs bothered to reply, or call or solve the issue rather than Mr.Prem kumar (PRO) Kandhan chavadi office. Only he was the real person to solve the issues once i call him and request for his help. But rather than him, none o[censored] bothered to reply my mails for which you will have to pay the loss/ damages, mental harrasment, waste of time, etc.
Finally i request you to act by now and try to solve the issue amicably and take action against your chetpet staffs who had failed to update my records as per Mr.Wasim who told me when i called him yesterday that Mr.Sathish had misplaced all my documents and what he could do for that?
Once again i request you to rectify / solve the issue immediately specified below:-
1. What for the plans for the above said numbers had been changed without our knowldege.
2. Repaly the excess amount of Rs.1.40/- for charging Rs.1/- instead of 60 paise and charging Rs.1/- for the send sms sent today morning aroudn 7.45am.
3.Change the existing plan to normal plan ( 1st SMS 60 paise and then 99 local and national sms. 1 paise per second for local and national.
Looking for your kind cooperation and amicable settlement without any fail.
Note: Hot copies of the same will follow to respective addresses:
Regards
KUMAR
[protected], [protected]
From:me
To: me
Subject: FW: All the relavant documents had been submited....~~M5270456
Date: Sun, 18 Sep 2011 08:30:43 +0530
From: me
To: me
Subject: FW: All the relavant documents had been submited....~~M5270456

Date: Sun, 18 Sep 2011 08:26:41 +0530
From: me
To: me
Subject: FW: All the relavant documents had been submited....~~M5270456
Date: Sun, 18 Sep 2011 08:24:55 +0530
Date: Fri, 16 Sep 2011 17:07:14 +0530
From: [protected]@tatadocomo.com
To:
Subject: FW: All the relavant documents had been submited....~~M5270456
Dear Mr. Kumar,
Thank you for writing to us.
We are in receipt of your mail dated 16-Sep-2011; as regards service related for TATA DOCOMO number [protected].
Please be informed that your TATA DOCOMO number [protected] has been activated.
For further clarifications call us at 121 from TATA DOCOMO number or [protected] from a non TATA DOCOMO mobile phone. You can also write to us at [protected]@tatadocomo.com.
Assuring you of our best services at all times.
Warm Regards
Ajay.Unnikrishnan
TATA DOCOMO
Visit us at www.tatadocomo.com for latest offerings.
Note: Please mention you Tata mobile number in the 10 digit format in the subject line of the e- mail for faster resolution. E.g. - 90XXXXXXXX Bill Plan Change
-----Original Message-----
From: me
Sent:[protected]:03:09.0
To : [protected]@tatadocomo.com,nodal.[protected]@tatadocomo.com
Cc: [protected]@trai.gov.in,[protected]@core.nic.in
Subject: FW: All the relavant documents had been submited....~~M5270456
_____________________________
Sir,
Is your chennai branch functioning? Do u r staffs work in a proper way? If the problem is not rectified by today, i will be compelled to take action.
After sending you so many mails you had failed to reply to my mails or to solve the issue. Yesterday ie on 15th Sept 2011 morning i was trying to make calls from my mobile number [protected] and found that the out going had been barred without any reason.When i called u r customer care and asked the reason , they were not able to explain the exact reason, instead i was aked to go to chetpet branch. When i visited u r Tota docomo branch at chetpet and explained Ms.Sharmila and asked for the reason for barring the out going facility to the above said number,she told it could be because the details has not been updated. And she asked me to submit another application along with my photo, phot0 ID and address proof and i did so. But all the relevant documents for the above said numbers was submitted by me on 23rd August 2011 to Mr.Satish ( Chetpet showroom). Anyhow instead of arguing all those i had submitted all the documents to Ms.Sharmila and collected the acknowledgement for the same. When i asked how long it take to activate the outgoing calls, she said it could take around 10 minutes. But after waiting for 4 hours it was not done.Finally i had to call Mr.Prem kumar (Tata Docomo- Kandanchavadi office) and he immediately activated the out going calls. But again today morning when i tried to make calls form the above said number again it has been barred for making outgoing calls.
I would like to question you few points?
Are they making fun on us?
Do they think we customers are fools so that they can play foul play with us?
Do they assume that all the customers are coward to fool?
And finally how come you dont reply or take action after sending you so many mails?
What do you expect form me? want me to take legal & Criminal action against your staffs?
Finally i would like to say that if proper steps take by you to solve the issue immediately, its ok, or else i will have to take necessary action against your staffs at chetpet showroom.
Regards
KUMAR
From: me
To [protected]@tatadocomo.com
CC: nodal.[protected]@tatadocomo.com
Subject: All the relavant documents had been submited....
Date: Tue, 13 Sep 2011 16:00:21 +0530
Sir,
This is regarding the mobile numbers [protected], [protected] and [protected].
As per Mr. Prem Kumar- Customer Relation Officer9Kandanchavadi,chennai main branch) i had submitted all the relavent documnets like: Photo ID: Pan card xerox,D.L xerox, Ration Card xerox,Bank Passbook xerox, Magic Carpet Logistics - Pan card xerox, Service Tax xerox etc as proof of ID and Address proof to Mr.Satish (Chetpet branch ) on 3rd September 2011 and all the numbers had been migrated from Post paid to Prepaid.
Now i am getting SMS from your end asking me to submit all the proofs. When i called your customer number and one Mr.Thyagu spoke to me and he wants me to submit the documents. I would like ot question you what for you need us to keep on submitting the documents again and again that too within a short period?
Due to such type of constant trouble i am not able to concentrate into my business.Hence i am being mentally tourtered.
I request you to kindly look into the matter and solve the issue immediately .
Regards
KUMAR
From: [protected]@hotmail.com
To: nodal.[protected]@tatadocomo.com; [protected]@tatadocomo.com
CC: [protected]@trai.gov.in
Subject: From Post paid connection to Prepaid connection..
Date: Sun, 28 Aug 2011 16:14:11 +0530

Sir,
After 6days passed you have not bothered to reply to my mail or solve the issue after sending u an reminder mail. You have not even bothered to reply even i ad sent an cc mails to the TRAI and the consumer form which shows your carelessness and the mistakes from your end.
Anyow this will be the final mail and if you fail to reply , will be compelled to act according to my legal advisor.
Regards
KUMAR
From:me
To: nodal.[protected]@tatadocomo.com
CC: [protected]@trai.gov.in
Subject:
Date: Tue, 23 Aug 2011 22:19:09 +0530
Sir,
This is regarding mobile number [protected].
I had taken tis connection in the mont of may 2011 in the name of `Magic Carpet Logistics` No.8,Gangai Nagar 1st main road, velacherry, chennai-42. I am one of the business partner of this compaany. As i am already using four other mobile numbers and due to bad signal strength we had to cancel few numbers. As the above mentioned is used by me i had requested your representative to change the number into my name. But i was told to wait for 3 months if i want to go for the ownership change or migrate to prepaid connection. On July 27th 2011 i had been to Tata Docomo showroom located at chetpet,chennai for ownership transfer & prepaid migration. First i was asked to get the ownership transfer and then for prepaid migration. Beliving this i did so. But after ownership transfer i was asked to wait for another 3 months as the number cannot be migrated to prepaid connection unless three bills are generated.
If this is so, then why should they misguide me?
And on 20th of this month i called on te customer care number and one Ms. Chunky spoke to me and i explained her everything. I also told that i am one of the Business partner for Magic Carpet Logistics. She asked me to wait for a while and after few minutes she asked me to pay Rs.3500/- if i want to get the above said number into prepaid connection.
I was really shocked to listen that. I asked her to connect me to her subordinate and she connected me to one Mr. Vikas Togore who seem to be the Team Leader. Even he said the same.When i questioned him what for i should pay and told him that i was not told about it at the time of obtaining the connection and was also not informed in the welcome letter. He was keeping on repeating the same. Finally i asked him to raise a complaint for the same and he told the issue will be solved by 23rd august 2011.The complaint number is[protected]. But none of them bothered to call me or solve the issue. I ad also requested him to send a mil or letter stating the same, but he was not willing to do so. Finally today evening around 9.30pm i called your customer care number to check the status and again i got the same reply.
Now i would like to question you if this the fact then why did not your representative inform me the same at the time of obtaining the connections? And why did not the same was mentioned on the welcome letter?
Beliving this i had surrendered my previous number which i was using for the past 5yrs. And the above said number as been updated with all my bank/ credit cards etc. And now unfortunately you are asking me to pay Rs.3500/- which is not at all fair.I had already paid four months rental amount.
Even though I had made so many complaints regarding the poor signal(Network problem ) and none of them bothered to solve the issue till now.
I request you to take proper steps to change the above said number into prepaid connection.
I wish to get te issue solve in an amicable manner without further delay
Regards
KUMAR