Tata Docomo

3 Reviews

rajasalshi on Oct 9, 2011

MNP Delay

I applied to migrate from docomo prepaid (9029956260) to vodafone postpaid and my form was submitted on 5th oct 2011. I received a call of verification from vodafone on 6th oct but no-one came for address verification. I received my vodafone sim card thru courier on 7th oct 2011. Now vodafone tells me that docomo is not porting out my number and delaying the process. I cannot connect to docomo's customer care num (111). It is this harrassment that led me to migrate to vodafone but they're not letting me do that as well.
Kindly respond soon
Rajas S. Alshi
(9029956260)

2 Comments

Comments

Jul 15, 2012 by

vasim akrm saifi

dear sir

mera ek dost hai usne apne no. ko docomo me MNP kiya hai
jo uska parsanal no. hai wo band ho gaya hai usne 3id
khud jakar di hai me kya karo plz no. ye h
8755823685
plz tell me i m waiting now email

Sep 11, 2012 by

rprakashmba

I Prakash R raised a porting request on 9-Aug-12 to move from Airtel to TATA DOCOMO. My mobile number 9940645248 is ported to TATA DOCOMO on 17-Aug-12 and my Outgoing and Incoming call facility is blocked from 21-Aug-12. When I called the customer care they say that they have not received my application and asked me to contact nearest TATA DOCOMO STORE. I visited the nearest TATA DOCOMO STORE and resubmitted the documents and still I am facing the same issue even after clearing all by outstanding bills in AIRTEL. From 21-Sep-12 I have raised my issue with the below CUSTOMER SERVICE POINTS,

1. Called Customer Care at 121
2. Mailed to listen@tatadocomo.com
2. Resubmitted my documents in the nearest TATA DOCOMO STORE
3. Called 18602665555
4. Called 18002660000
5. Visited TATA DOCOMO STORE
6. Mailed to appellate@tatadocomo.com (They have never contacted me)
7. Submitted my grievance in Executive Presidents Escalation Desk

From 25-Sep-12 all services from TATA DOCOMO has been stopped. Now I do not get even incoming calls and messages.

From Executive Presidents Escalation desk 5 Executives have interacted with me and promised my mobile number 9940645248 will be activated on 8-Sep-12, but till date it is not activated.

I need help in activating my mobile number at the earliest