[Resolved] Tata Photon — payment harassment

muneer Ahmed Gundroo

from Mumbai, Maharashtra

Address:

Jammu and Kashmir

i was the user of tata photon with no [protected],account no[protected] for which the last bill has not been paid as the dongle submission had an offer which i wanted to avail and went to the concerned offices located in srinagar JnK but they were all shut,could not pay the same,now i am getting some calls from so called Tees hazari court identifying himself as Mr. Avinash saying something about recovery,kindly guide and provide some authentic contacts so that this account stands closed once for all in actual with authentic documentation.

Muneer Ahmed gundroo
Mob [protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

adnan.safee

from Mumbai, Maharashtra

TATA — Harassment

Hi. I am user of Tata Photon Internet Services under Tata Indicom Service No. [protected] in the name of MAHESH CHOUDHARY

I was using a Plan where I was to pay INR 900 plus Service Tax.
Tata offered me a Plan paying INR 6525 which was towards the advance payments for a year.
Month after I recd. a bill of INR 356 which was against excess usagae, which I paid also coz it was a nominal amount.
It was to my shock when today I recd. bill for INR 2768 which is again agaisnt excess usage as told by Tata Executive.

Not satisfies with the executive I called up Nodal Officer Sarfraz Vanoo on [protected]. Surprisingly he ended up the conversation saying nothing can be done. Infact if I discontinue the service still I have to pay INR 2768 as the advance amount paid by me for INR 6525 cant be adjusted or refunded.

This is really bizzare. I would like assistance on the same at the earliest, Thnx. Adnan Safee

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Dear Ms. Ahmed,

We tried to speak to you personally to understand your concerns regarding the billing issue. However, we are unable to contact you, since your call was not reachable.

Hence, we would like to inform you that as per our records we found that your device has been disconnected on 19-JAN-13 due to service withdrawn from J&K and there is an outstanding amount of Rs. 2464/- in your account and request you to clear the same ASAP.

Thanks and Regards,
Customer Care
Tata Docomo.