[Resolved]  Tata Photon Plus — Poor customer care by Tata Docomo

Address:

Kapurthala, Punjab

From: rajneesh madhok [mailto:[protected]@bsnl.in]
Sent: Monday, June 11, 2012 9:52 PM
To: '[protected]@tatadocomo.com'; 'customer.[protected]@tatatel.co.in'
Subject: Poor customer care by Tata Docomo,

Date of Purchase: `11th June 2012
Invoice No: 260
Name & Address of Seller: Lucky Enterprises, Model Town, Opp. Telephone Exchange, Phagwara-144401 Payment made: Rs 6,200/= for Tata Photon Plus and Long Validity Recharge Rs 1200+Rs. 5,000=Rs 6,200/= Tata Docomo Photon Plus number: [protected] MEID No. A[protected]A96

Due to the Customer Services negligence of the Tata Group, I had discarded Tata's internet services about twenty years back. I was the customer of Videsh Sanchar Nigam Limited and my E-mail id was [protected]@vsnl.in in those days. This is the story when the internet has been launched in India by Videsh Sanchar Nigam Limited and afterwards Tata had taken over from Government's Telecommunication department and formed Tata Indicom afterwards. I hope this time also I have to discard the Tata Group due to its Poor customer Services.
Thanking you,
Yours Sincerely,

Rajneesh Madhok

-----Original Message-----
From: rajneesh madhok [mailto:[protected]@bsnl.in]
Sent: Monday, June 11, 2012 9:20 PM
To: 'customer.[protected]@tatatel.co.in'; '[protected]@tatadocomo.com'
Subject: Request to provide details about my account. Calls made to customer care futile.

To June 11, 2012
The Tata Teleservices Ltd,
C-125, Industrial Area, Phase-8,
Mohali, Punjab-160071
Tel:[protected]
Fax: [protected], E-mail: [protected]@tatadocomo.com
Sub: Provide details about the Deposits and balance in account Sir, This is an appeal to provide details about the Account statement of the consumer. The purpose of my registration is to get the relevant knowledge about the balance due in my account. I hereby submit as under.
1. That I purchased Tata Photon Plus connection for Rs 1200/= more than the maximum retail price of the product and got recharged for Rs 5000 with 20 GB data and 365 days validity.
2. The details of my account is : Tata Docomo Photon Plus number: [protected] and MEID No: A[protected]A96 but despite furnishing full details I am unable to access to my account details.
3. Kindly provide me the details how to check usage and current account balance.
4. Kindly provide me the details how can I check my payment details. How much has been credited in my account. How will I know that the amount of Rs 5000 of recharge has been credited to my account.
5. I regret to inform you that I sent two E-mails before purchasing the Tata Photon Plus to get the details about the dealer and packages of Tata Photon plus but I am really shocked to note that the Tata the reputed name has no care about the customer’s pleadings.
6. We are really shocked by the treatment met by the Tata Docomo, when on the first day the Tata Docomo don’t listen to the customer what treatment it will give to its customers hereafter.
Relief Sought:
1. For the reasons I have explained, it is requested to Tata Docomo to please provide me the details about my account.
2. The customer care executives kindly be instructed to respond to the customer’s pleadings.
Thanking you,
Yours sincerely,
Rajneesh Madhok,
B-xxx/63, Nehru Nagar, St. No. 2, Railway Road,
Phagwara-144401 (Pb)
Ph:[protected]O), 268210 (R),[protected]M)
Tele-fax:[protected], E-mail: [protected]@bsnl.in ; [protected]@yahoo.com

-----Original Message-----
From: customer.[protected]@tatatel.co.in [mailto:customer.[protected]@tatatel.co.in]
Sent: Sunday, June 10, 2012 10:47 PM
To: [protected]@bsnl.in
Subject: Request to provide details about Tata Photon Plus~~M7973165

Dear Mr. Madhok,

Greetings for the day!

This is with reference to your email dated[protected] regarding new Tata Data device connection.

We sincerely regret the inconvenience caused to you.

We request you to kindly visit your nearest Tata office for further processing of your request. We are enclosing list of Tata office for your kind reference.

For any further queries, please get in touch with us on our 24/7 toll-free helpline number[protected] & we will be glad to assist you. We request you to keep your TATA Photon number handy / accessible when you call us to facilitate us to service you on call.

Now you can manage everything about your account by logging on to our website www.tatadocomo.com. Its a quick and easy process. All you need to do is register on My Account which enables you to know your daily usage, to make bill payments, view & download bills, check last payment made details etc.

We appreciate and looking forward for your continued support to help us in our effort to provide you the best of our services.

Warm Regards,
Harsh
TATA Docomo- Customer Service


-----Original Message-----
From: [protected]@bsnl.in
Sent: [protected]:36:21.0
To : customercare.[protected]@tatatel.co.in
Cc: null
Subject: Request to provide details about Tata Photon Plus~~M7973165
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Sir,

I want to take a new connection of Tata Photon Plus with roaming facility.
Kindly provide me the details of the same with dealers addresses and contact numbers with packages.

Thanking you

Yours sincerely,



Rajneesh Madhok

B-xxx/63, Nehru Nagar,

St. No. 2, Railway Road,

Phagwara-144401 (Pb)

Ph:[protected]O), 268210 (R),[protected]M)

Tele-fax:[protected], E-mail: [protected]@bsnl.in ; [protected]@yahoo.com