[Resolved]  Tata Photon Plus — Rs 3862 for 1 day Tata Photon plus connection with 0.34 MBPS speed

photonplus — speed of photonplus

the company sold the photonplus having speed of 3.1mpbs but now they say it is not possible due to so many other reasons.now they says that the speed of above .3to.6mpbs is okey. you dont require more than that.what should i do now.

Tata Photon Plus — connection,no response

i never get bill on time,connectivity fail every 2nd minute,when i call to the complain no they said my connection is not activate,i have to go to the dealers office,they can not come, but they are making giving bills.

TATA — Experience with tata photon

Dear All,

Let me explain my 4 months experiences with TATA PHOTON PLUS([protected]).

1. Fraudulent started from first day just after I given cheque/Payment. They committed me to give me device in 7 days, And after 7 days and after thousands of phone calls, visits they daily says to deliver device to my place up to 15 days. (Have mails & calls for proof).

2. Thanks for not showing transparency on bill details.(Have solid proof)

3. Special Thanks for nodal officer (Subhna Shetty & company `Alicia`) to appoint such an Intelligent staff, they don’t have Manners that how to talk to customers and always providing wrong information(service center address).

4. Thanks for the technical staff (Dev,Tamsil,Ritesh & company)who giving me advice to format my Laptop to solve the TATA PHOTON Device problem(Later they come to know that problem was in their mind only).

5. Thanks for giving me extraordinary service since 3 Nov 2010.And very grateful for making my Deepawali very special more brighter.

6. I have use of net regularly daily 9:30 AM to 3:30PM in shares as all knows market has gone up in diwali season.Means big time for traders.Thanks for giving me more than 15000 loss(requested so many times for temporary device).Plus three days leave from my office.

7. Thanks Mr. Ganesh/Mr. Amit Moghe to realize me that I have done a blunder mistake by opting TATA Product. Thanks again for this bitter taste.

the most bloddy fool service till now. i have already complaint four time that my phone is going very very very very very much slow but till now no good service. their executive also came in absense of me and called me that it is working fine i don't know what he was doing that time. till now no good response in speed.

Tata Photon Plus — not providing the speed as told

i got tata photon plus with a plan of having speed 5 Mbps till the usage of 5 GB. If my data transfer goes beyond 5gb then my speed will drop automatically to 155kbps for that particular month. But since 2 months i am getting a speed of only 128kbps and beyond it. I have recharged the same but still i am getting a far low speed than what was promised to me. It seems like i am being cheated by Tata and there is no customer care person who can handle the problem. Moreover i dialled in customer care and place an auto request of giving a call back but its been now 3 days no one has bothered to give a call. I am really frustated of Tata service and will definitely move inside Consumer court against them.

Tata Photon Plus — Tata photon Plus not working from the day of installation

I have purchase tata photon plus purchase ( no. [protected]) from Authorise distribuor Sky Net telecom, Borivili (E)) last week & install on the desktop but it doesnot work from moment of installation, as per service person & his information server was down, & will start within next hour, so he left. Till today the photon plus is not working. I made complaint to distributor ([protected]) but never get cooperation to solve my problem. I tried the aparatus to another laptop but not work.

Regard
Yogen Lad
[protected]

TATA — NOT WORKING SPEED PLUS

MY speed plus is not working. due to this my internet is working so slowly. cannot detect speed plus and it is stopped. so please see that it works.

please discontinue tata photon + as they have cheated users, they will block speed in utorrent as i have written proof of their email which i am enclosing below . please discontinue their connection as i have done in next billing period

r.jaiswal

mail from tata enclosed below

"[protected]Monday, April 25, 2011 1:00 PMFrom: "Apex Desk E" <MDDesk.[protected]@tatatel.co.in>Add sender to ContactsTo: [protected]@yahoo.comDear Mr. Jaiswal,



Greetings! We would like to thank you once again for sharing your feedback.



We would like to inform you that the speed is restricted to 1x speed (upto 155 Kbps) for all the sites which allow you to download copyright protected contents, however for all the other sites you will get 3X ie Photon Plus speeds.



Do contact us for any further assistance. It was a pleasure interacting with you.



Regards,

Meenal Iyer

From the Desk of Sunil Batra

President Operations

Tata Teleservices

tataphoton plus — photon plus speed complaint

i have been using Tataphoton+ broadband postpaid,commited speed is 3.1mpps till 5gb of data download ,and then after 156/kbps as it is unlimited pack,but i am reciving speed of only 0.41mbps for more than 15days i have complaint to customer care several times thay reply that they are not able to process my request at that time and ask me to call again,i have also made complaint to nodal officer of Tata Tele-Servises on 23/07/2011 ,they replied through mail that issue will be resolved till 26/07/2011,but today is 27/07/2011 still problem is same.

Meanwhile i have lost my presicious time and work,i have to pay 970 Rupees for my bill and i have only used 1751 MB from 5GB because of slow speed.

I want my complaint to be resolved as early as possible,this may be problem of many who don't know where to complain so it should be taken as important for all user

Tata Photon+ — Poor Connection Speed Complaint

My previous similar complaint(# 406671) for photon+ no. [protected] was
closed on having detected a download speed of 676kbps(which I suppose
is a huge speed for a 3mbps connection within the tab of 10gb).Once
the complaint was closed,the speed slid back to its 14kbps form as
before.Is there a permanent solution or do I have to keep complaining
to get the minimum speed over & over again?

Dear Mr. Ritrisha Roy,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint regarding slow speed has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer care
Tata Docomo.

Comment By Tata Docomo

Dear Customer


Kindly provide us your Tata DOCOMO number your alternate contact number and email ID so that we can get in touch with you.


Thanks and Regards

Customer Care

Tata DOCOMO.

Comment By Me

No it is not resolved my connection number is [protected].

This is the below mail that I send to their customer care:


1. One executive of Tata Photon Plus(Mobile No: [protected]) came to my

office on 3 July 2013. He is working with "AVR Electronics Shop 1

YadavMarket Near

Nagar Nigam Office Sector 9 new vijay nagar Ghaziabad". I enquired about

the tata photon plus plans and speed in my area where I reside. He informed

me that I will be getting a speed between 2-3 mbps in my area. I opted for

this connection because of his assuarnce and because of Tata Brand name and

paid him INR 1862 in cash(2 Months advance rental for INR 900 PM of 10 GB

plan) gave him all required verification papers and got the device. So I

was more than happy as I have Airtel connection of 6 MBPS speed but 5 GB

limit so 10 GB in the same amount was very good for me.


2. On next day 4 July 2013 I got activated the connection and checked the

speed to be of 0.34 mbps nowhere near the promised 2-3 mbps as assured by

that gentle man and I got it as a shocking experience for me at least

Tatacan't do this kind of thing. I talked to one of my friend in

the neighbourhood and he said that he had also faced the same kind of issue

with the speed with tata photon plus and had surrendered the

connection as network is poor in this area. I wish I had asked my friend

earlier and would have not gone for this connection but damage was already

done.


3. On next day 5 July 2013 I called customer service and informed the whole

scenario and asked them to terminate the connection(Request[protected] as

this was of no use to me I am already getting a better speed than this

connection on my mobile itself. BTW I would like to inform you that

I wanted to have this connection to be used by my 2 year old kid for

watching online videos so anything less that 2-3 mbps is of no use. Now

once I asked for termination on next day of activation I was informed that

I will have to pay INR 2000 extra for early disconnection.


4. So a total of INR 3862 for a one day connection of 0.34 mbps speed. If

that gentle man were told me that Tata couldn't provide this expected speed

in my area I would have not opted for this connection at all I already

have an airtel connection of 6 MBPS speed only issue with this is data

limit. But I will have to suffer because of false promise of some other

person and that too in the name of Tata Brand.


5. So is this how you find scapegoat for your connection devices poor

customers are charged INR 3862 for the service they are not going to use I

will have to bear this loss for getting nothing. This connection of 0.34

mbps is of no use to me. I can't pay you INR 900 PM for not using it and so

is with anybody.


I am writing this mail just on this belief that something needs to be

fixed and Tata brand can't do this to me.


Waiting for some relief on this day light loot in the name of Tata.


Regards


Manoj Gupta

And This is the response I have received from this loot nexus of Tata:


Dear Mr. Gupta


We refer to your email dated 13th JULY 2013 regarding disconnection request for your Photon number [protected].


As per discussion over the call on your number ********** the disconnection request is already raised for your Photon number [protected] on 5th JULY 2013 and the request number is[protected]. Our Photon Care representative shall get in touch with you within 48 hours with respect to your request.


Please be informed that you can pay your Photon bill by cash or cheque at any of our Brand Store or you can also Pay Online. Please use your Photon Account Number[protected] to make the payment.


We thank you for your patience.


Warm Regards

Murali Krishna

Photon Care Team.

And finally this is the reply I have sent on the above response.

Dear Good For Nothing Murali

This was my second mistake made by me in recent past to write to you why did I write to you suckers when I already have some feeling of getting this similar nonsense reply from you guys. Obviously first mistake was to purchase this crap connection of Tata the so called big brand name.

Is there anything new mentioned in this mail that I don't know. So overall you are trying to prove (I would expect a point to point reply instead of your bragging nonsense):

1. The person who sold me the device with a promise of 2-3 mbps was an innocent representative of Tata who was helping Tata to loot INR 3862 from me. And your sucking care is not going to ask him why did he make such a promise at first place.

2. You swine asked me that why I hadn't logged a complaint regarding the poor speed in my area and for that I answered you clearly that one of my friend in the same building had surrendered his tata photon plus connection after a network engineer(Or may be motor mechanic God knows.). And to add on that when speed is 0.34 mbps I don't understand what kind of magic wend you suckers had to raise it to 3.1 mbps. When I already have another connection of airtel giving me a speed of 6 mbps in the same area and just to piss on your face my same friend in the same building now also have airtel connection and both the connections are working fine. So I was right as I didn't call you to do your silly experiments at my home with my PC and your with your bull connection.

And after getting this kind of reply from your side I am sure nothing is going to happen this was clearly a day light loot of INR 3862 done by TATA in the name of connection of Tata Photon Plus.

Don't worry there is a GOD above all o[censored]s and as this is my hard earned money and I know I am right with my stand so I am definitely sure that something BAD will happen to you Murali and your nexus boss TATA.

Enjoy working with this loot nexus but for GOD sake don't sell your craps to innocent buyers.

Shame on you Tata.

Manoj

Dear customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Please throw the modem in dustbin either u will regret, Customer care of tata photon sucks a big time.

There is only one solution for your problem-

First call to their customer care, ask their executive to transfer call to your superviser, Then state him whatever you want to say with your heart, Ater that go to nearest tata photon franchisee collect some people then break and lit the device in front of their employees and potential consumers.

I have done the same thing this will give u lot relief.