Tata Photon Plus — Service and Issue resolution

Address:

Andhra Pradesh

My Photon plus Number: [protected]

Since a month I am raising the issue with your executives, I consistently complaining about the issue.

1) Tele callers who call from outlets for bill payment
2) Called up customer care and registered issues
3) Sent email explaining the problem to 1515 couple of times
4) Registered complaints from tata-docomo website
5) Spoke to 1515, TEN times to your executives(Srest, Divakar, Hameed Floor Lead, etc)
6) I wasted my complete last Saturday (6-Apr-13) in speaking to your executives explaining why what whens everytime they
disconnect the calls, many of executives use to say they are transferring the call to supervisor and they use to disconnect the call.

I was complaining and wanted to have the quick reference and resolution to the issue but nobody has responded properly, people use
To raise the tickets and close the tickets without proper resolution, this was very pathetic service I found in last couple of years service.

If you see my bill pattern, Every month on an average I will be getting Rs. 620 but Feb month bill was Rs.1506, so I wanted to know why it has come that much and raised the issue before the due date 8/Mar/13, from here story starts as mentioned in above steps.

NOTE: As i do not have any issue with March months bill I already paid you check it.
One of your executives last week promised me to send the an itemized usage copy for my reference, but yet now did not received.
I vexed up with your so called kind services. If your executive has sent the itemized copy which he has promised 3 weeks back I would have paid by this time

How can you expect a customer to pay the bill when he has raised the bill discrepancy. My services were barred since last Friday
I want you to send the itemized usage excel copy to cross check my usage and revoke my services without any further delay.


Regards,
Patil.