[Resolved]  Tata Sky — Tatasky helpline doesn't allow me to change my package

I'm too the sufferer since 15 days tatasky is not at all working properly. Picture quality is very poor, pixels blurring, installing and finally digicomp does n't get any signal. Calling to custormer care is of no use as the associate picks up the phone after 3-4 minutes of waiting/holding and by the time i explain my complaint to the associate the call gets completed and problem remain unsolved. I've called almost 20 times to resolve my problem but all the associates reply in the stereotype manner. Complete procedure to reslove the problem is a waistage of time and earn a headache for oneself. I'm opting now to go to consumer forum for the complaining the same by quoting all the complaints I've done so far. First time I' m so much frustrated by Tatasky service that I'm planning to opt another DTH. It has to improve its customer care efforts for best satisfactory level of its customers. Its a big name with the worst customer care and servicing procedures.

dear sir,
My ID is [protected] . I got my tatasky installed on 9-11-09 witha package for RS220 per month . recently for the past 2 mths i have being paying RS300 for the same package . I am a senoir citizen and cannot do too much of running around . I do not know how to solve this problem . Kindly help me out . My address is : Mr A.K. Malhotra
151/23/3 Doon Vihar
dehradoon
my mobile number is :[protected] . i get my recharge done at Vishal Communication Jakhan . i would be highly obliged if this matter is solved at the earliest . Kindly message me on the mobile no .
thanking you
your sincerely
AK Malhotra

The TATA's carry a very respectable name in this country and now across the world. I was amazed by reading the numbers and types of complaints as given here. Sad as all our leading institutions are crumbling one after another.

tata sky service sucks.
they are cheats. they keep changing the plans, packages n their costs in the middle without informing their subscribers as per their whims and fancy.
i've had a few words with them when they increased the cost of all packages a few years ago-they are OUTRIGHTLY cheating consumers.
now i wanted to unsubscribe from the add on ten sports and i find tht in the middle of all this, WITHOUT INFORMING, they have increased their min subscription period for add ons to 90 days. which means i have to pay EXTRA 50 rupees just because THEY decided to implement this rule in the middle of subscription without informing subscribers.
bloody cheats. money suckers

my tatasky is working 'my registered mobile number is [protected]

i am shimul from Bangladesh.
My id no is-[protected]
and digicard no[protected]
my id has rupees, and due date 17/12/2010
now my id not play.
and i can not login my id please solve my provlem.

My Customer ID : [protected]
When Other Competitor Like Dish TV, Airtel Dth, & SUN Direct are Bordcosting Gemini Cinema in telgu Why Wont TATA SKY ?
Please ADD on Gemini Cinema in TELGU

To, November 29, 2010

Tata Sky

Subject: Complaint to replace Set Top Box Digicom,

Tata Sky ID No. [protected]

Registered Mobile Number [protected]

Alternate Mobile Number [protected]

Reference: Complaint of Set Top Box/Digicomp dated 22 November 2010. Visit of Your Engineer Mr. Aakash Pant dated 23 November 2010 whose Mobile No. is [protected] & [protected].

Respected Sir,

I am Parul Goyal who has Installed Tata Sky just because of Tata’s Name and market credibility and good After Sales Service Support.

As you are also aware that your competitors are offering much more at less prices but still I opted for Tata Sky because of above cited reasons.

With heavy heart I am writing to you that a complaint was registered and more than a week has passed and you are unable to rectify the problem.

My Tata Sky ID No. is [protected], Registered Mobile Number [protected], Alternate Mobile Number [protected]. A complaint was registered on 22 November 2010. Your Engineer Mr. Aakash Pant Visited our residence dated 23 November 2010 whose Mobile No. is [protected] & [protected]. He conformed that
Set Top Box/ Digicom is under warranty and needs to be replaced. He promised to replace on 24 November 2010 but never turned up nor picking up phone.

Please note that it is under Warranty and you promise rectification within 48 hours of complaint.

Daily I am talking to a new Tata Sky person and first of all I have to hold for 15 minutes listening to your music. Every time I have to explain the problem to new Tata Sky person picking up phone. It is a paid call and since last one week I have called 18 times and call duration is at least 30 minutes.

Your helpline is waste and not at all responding. please inform me whether you are interested in helping to solve the problem or to charge extra amount on telephone bills besides not attending by your service engineer.

I am unable to view Tata Sky since last nine days and I have six months subscription. I want the days to be credited into my Account which I have lost because of your Inability to provide service.

I also want the Set Top Box to be replaced immediately and sort all other problems to enable me to view the Tata Sky uninterrupted.

My family is having lot of problems as they are unable to view their favorite channels and missed their serials and lost continuity. It is a great loss.

I am fed up with the Quality of Services provided by you and want that You take away Dish, Set Top Box, Cable and return all my money I have paid to you.

Now I do not want Tata Sky.

You are also requested to forward the name of the Manager and your address to whom a legal notice can be served as I am a lawyer.



Thanks & Warm Regards

Parul Goyal
Tata Sky ID No. [protected]
Registered Mobile Number [protected]
Alternate Mobile Number [protected]

Tata Sky — HELPLINE NOT PICKING UP PHONE

I BOUGHT A RECHARGE VOUCHER FOR TATA SKY BUT WHEN I WAS CALLING THE HELPLINE NUMBERS RECIEVED ON OUR TATA SKY THE EXECUTIVES WERE NOT GIVING RESPONSE FOR MY CALL.
I REQUEST INDIAN CONSUMER COMPLAINTS TO TAKE AN ACTION ON TATA SKY.

In spite of recharging the DTH via on line recharge through credit/debit card and even after 24 hrs of waiting, the service was not resumed. The precautions of switching on the 'digicomb' has been clearly followed and hence it is suspected that there could be a communication failure / delay which 'TATASKY' should avoid in total so that there can not be any down fall in their market share due to stiff competition from the other such broadcasters in the field.
P.Poovalingam
ID [protected]

Most pathetic customer service
Tata sky has the worst possible service. They keep charging for engineer visits, when the whole unit and remote is under warranty.Engineers do not come repair the dish, also replace the remote also promise us no charges are applicable.To our surprise we get a call from call centre stating our subsciption is due, before the due date, on verification we find that engineers visiting charges and remote replacement are charged.On complaining to Call center, executives simply tell they shall revert back.By calling them, Call center executive simply tell us in their polite manner that nothing can be done as the engineer has not informed the for waiver.They misuse our credit, since we have prepaid in advance for a year and debit charges, which are not known to us or for packages, which we have never opted .

Most of the sports channels do not come even though we have subscribed to the full sports package, Like we got Neo sports during cricket world cup season and now it is England cricket tour on star sports, as usual the response is we cannot do anything about this.can we help you further...

It is the most unethical, unprofessional company we have ever come across. A lot of the times when we question the service center we are kept on hold for 10 min minimum as "we will get back...please hold on", after which the phone disconnects.Due to frustation, when we shout at call centre, they say do what you can .TATASKY IS ALWAYS SAYING TATA WITH OUR MONEY, YOU HAVE PAID IN ADVANCE I AM CLEVER AND YOU ARE FOOL TOPAY IN ADVANCE

i want to change my tatasky packege and including sport channel to be add .i have already change my packege from Aug-2010. sub id is [protected]. mob. no.[protected].

i want to change my packege to south megha pak how?

I wrote to tatasky, dated 12. 11. 12, to upgrade my exhisting channels to new ones, i.e ENGLISH-movies, entertainment, news and knowledge, leaving my exhisting music and sport pack untouched.I also requested to add sony tv as a new addition.SURPRISINGLY THEY ADDED AND UPGRADED ALL THE CHANNELS ON THE SKY TV NETWORK (minus regional channels). Is it a 50:50 nexus between network service providers and tatasky? Because they advertise to add channels to 56633, for which you get a reply "service not available.Lot money is been generated/minute from all over india.

I think you should contact Tata Sky customer service. They are quiet prompt in their reply and will help you out. It is more effective way of getting your work done. You can write to them at [protected]@tatasky.com or call their helpline number at[protected]. The best part is, it is available 24X7.

Uto
Tata sky team
I want to unsubscribe regional packs-hindi, avtive packs-active english, active vedic
maths and a la carte channel-headlines toDay.but tatasky websites have no subscribe optios.so, please unsubscribe this channels.
my id no-[protected]

Tata Sky — digicomp set up box not functioning

since today morning my set up box is not functioning. the stand by led is not glowing and power input is not functioning. have changed power points but no result. please take urgent measure.

Tata Sky — Changing my base package to hire cost base pack without my consent or knowledge

On 25/04/2016 at 6.00PM, the staff of tatasky company changed my base pack to higher cost base pack without given me chance to choose my base pack and also disconnected the kids channel.

Tata Sky — No Signa in TV,No Responce from Tata Sky

My Tv not working from past 15 days and we called to customer care to escalate our issue but that customer care people never attempt my call and nobody are trying to resolve the issue.

service charges for RMN 9422549016 for upgrade system service

My RMN [protected]. You have charged me Rs.170as service charge for system upgrade whichis a free service as per your advertise. Kindly clarify this & pay back amount .