[Resolved]  Tata Sky — Cheating Throughout-No response to many Complaints

Address:

West Delhi, Delhi

I am forwarding my grievences, which is against Tatasky.
This LOOT is going on all India basis by Tatasky.

Further, I want to know consumer court in/around Delhi, where I can lodge complaint and also a PIL (procedure) against Tatasky besides various concerned ministries.....
for My Countryman to be Served Properly...
As they Always say that our representative wil contact shortly but very seldom do ... and

Pl. read and advise...

> Till date (16.10.12) no resolution has been provided....

With Regards
Rishi Kumar Aggarwal
Correspondence Address:
49, Balbinder Apartments, Mayur Bagh CGHS,
Near DDA Sports Complex,
A-6, Paschim Vihar, New Delhi-110063
Ph.: M: [protected],[protected]
Email: [protected]@yahoo.com

--- On Fri, 5/10/12, Rishi Aggarwal <[protected]@yahoo.com> wrote:


From: Rishi Aggarwal <[protected]@yahoo.com>
Subject: Fw: Very serious matter-KA: The Director-Tatasky Limited-Subscriber ID: [protected] (M: [protected]) Unresolved Grievences till date
To: [protected]@tatasky.com
Cc: [protected]@tatasky.com, [protected]@tatasky.com, [protected]@tatasky.com
Date: Friday, 5 October, 2012, 10:26 AM


Dear Sir,

Sub.: Quality VERY VERY POOR - SEND YOUR PERSON immediately to check as I am requesting since beginning...

Letters on TV screen are seen blurring (for channel names etc.) and picture qulity POOR and Quality Level VERY POOR while testing even by your own service personnel (Report attached). My transaction status removed from my Account intentionally by Tata's.

I think at Tata's EVERYBODY is just drawing salary and doing Nothing for their consumers.. A very very serious matter. I wrote to you earlier also, but may I know what action and responses you made to me. Pl. tell. As per Registrar of Companies directives it is required one email id to be given on their website and resolve all the grievences by the working Director or his appointees (if any), so I am forwarding this mail to you Sir.

Pl. REPLY to my mail and GET feedback from me as well as after sending senior executive with appropriate instruments (and not under training personnel) to install Dish and Set top box as my picture quality is below accepted level (report attached herewith)- Should I send actual snapshots taken from my TV showing poor quality level?) and pl. note that you are also IGNORING this. Also send me Bills as your company has sent only Receipts which does not constitute Bill/(s). I want proper Bills with mention of Service Tax / VAT etc. (and not mention as applicable on receipt)...+ Resolve my all other pending issues by TODAY evening, as next 2 days may be holidays for senior people at Tata....(Saturday & Sunday), so they MUST think of their consumers also.

I am approaching Concerned Ministeries, ROC, Press and mention all about this DIGITISATION (being made compulsory in 4 cities soon, while quality nobody is caring-rather it is worse than the cable TV). All this is happening and going on Openly and everybody is aggressive onver considering ONLY 30 days instead of 31 days or actual month date (for 1 month by Tata wrongly), for which Tatasky has got no reply till date. Pl. send reply thr' email IMMEDIATELY..

Hope that you will RESOLVE FAST..
Jai Hind
Thanks
With Regards
RK Aggarwal
-Chartered Engineer & Govt Regd. Valuer
Correspondence Address:
49, Balbinder Apartments, Mayur Bagh CGHS,
Near DDA Sports Complex,
A-6, Paschim Vihar, New Delhi-110063
Ph.: M: [protected],[protected]
Email: [protected]@yahoo.com and [protected]@rediffmail.com
Website: www.cevaluer.com

--- On Mon, 1/10/12, Rishi Aggarwal <[protected]@yahoo.com> wrote:


From: Rishi Aggarwal <[protected]@yahoo.com>
Subject: Very serious matter-KA: The Director-Tatasky Limited-Subscriber ID: [protected] (M: [protected]) Unresolved Grievences till date
To: [protected]@tatasky.com
Cc: [protected]@tatasky.com, [protected]@tatasky.com, [protected]@tatasky.com, [protected]@tatasky.com
Date: Monday, 1 October, 2012, 1:28 PM


As I have not obtained any response till date thr' emails nor any CONCRETE phone call from you making any Resolutions, I am writing again...in the hope that Tata's will awake and get note of my grievences one day ... and give me compensation (for poor services, mental agony, not able to watch TV because of Tata's poor show).

As per the directives of Trai and guidelines to set-up Dish at appropriate angle, tatasky is FAILING in all respects and even their own staff admit it (proof enclosed).

Wjhat's more TATASKY is taking days to respond that too without ANY CONCRETE RESOLUTION.

Is there any instrument with Tatasky to measure both angles of Dish (pl. also tell what best angles should be there for my location as these angles vary depending upon my location and MUST be told to each and every client at the time of installation with Proper Installation report throughout India, which tatasky is ignoring PRESENTLY) and I expect tatasky Directrs to advise their senior persons to be sent to my res. and see for themselves preferably on 02.10.12 IMMEDIATELY (after confirming thr' email and call at [protected]) and set proper angles (both) so that I can start watching Tatasky.

Now I am left with none as my cable was diconnected and even Tatasky is worse than the cable (quality-wise)

Further send my proper bill of full amount paid and resolve all issues WITHOUT ANY DELAY from your company's side, as I am really feeling mental agony and dis-satisfaction towards your company.
In case I don't get any response, I will think that the Director's also donot want to resolve and give any resolution to its aggrieved customers and even DONOT care to provide any appropriate bill (Pl. note that receipt is not a bill) + other grievences as already pointed out. My so much time is wasted in mailing and you are doing NOTHING.....

Pl. respond thr' email (Must)

With Regards
Rishi Kumar Aggarwal
Address:
49, Balbinder Apartments, Mayur Bagh CGHS,
Near DDA Sports Complex,
A-6, Paschim Vihar, New Delhi-110063
Ph.: M: [protected],[protected]
Email: [protected]@yahoo.com

--- On Mon, 1/10/12, Rishi Aggarwal <[protected]@yahoo.com> wrote:


From: Rishi Aggarwal <[protected]@yahoo.com>
Subject: Fw: For KA: The Director-Tatasky Limited-Subscriber ID: [protected] (M: [protected]) Unresolved Grievences till date
To: [protected]@tatasky.com
Cc: [protected]@tatasky.com, [protected]@tatasky.com, [protected]@tatasky.com, [protected]@tatasky.com
Date: Monday, 1 October, 2012, 12:10 PM



D/Sir,

Pl. find attached YOUR OWN person's report completely failing in performance Test (poor strength) and he does not know. Even angles setting he does not know.

Can you send some trained professional I am asking since my installation and give me my due compensation.
I definitely want good Strength and my date of starting MUST be from your proper set-up...

Reply awaited...

--- On Sun, 16/9/12, Rishi Aggarwal <[protected]@yahoo.com> wrote:


From: Rishi Aggarwal <[protected]@yahoo.com>
Subject: For KA: The Director-Tatasky Limited-Subscriber ID: [protected] (M: [protected]) Unresolved Grievences till date
To: [protected]@tatasky.com
Cc: [protected]@tatasky.com, [protected]@tatasky.com, [protected]@tatasky.com
Date: Sunday, 16 September, 2012, 12:52 PM


To

The CEO/ Director

Tata Sky Limited

3rd Floor, C-1, Wadia International Centre (Bombay Dyeing), Pandurang Budhkar Marg, Worli Mumbai, Maharashtra - 400 025


Reg.: Subscriber ID: [protected] (M: [protected]) Unresolved Grievences till date
Sub.: Intervention of Directors of Tata Sky Ltd., IMMEDIATELY as officials of Tatasky including Nodal Officers COMPLETELY failed in their Duties in so much so that they have NOT even cared to set-up my DISH at correct angle since first day of Installation, what to talk of resolving so many other issues as below.
Action requested: To resolve each and evry issue IMMEDIATELY and also to compensate me and mend/ change the staff who is too lethargic and does not care for GENUINE customers like me and reply thr' email all resolutions (if to be made at all).

Note: All data is recorded by me on day to day basis to prove lethargic issues by Tatasky service people....I am really fed-up (never expected from Tata Sky Ltd.)

With Regards
Rishi Kumar Aggarwal
Address:
49, Balbinder Apartments, Mayur Bagh CGHS,
Near DDA Sports Complex,
A-6, Paschim Vihar, New Delhi-110063
Ph.: M: [protected],[protected]

R/Sir,

Pl. read the below mails and check for yourself Resolutions being provided to me-None except giving a pitty rebate of Rs.107.76 (that also after so many emails) and without even informing me and then so many other resolutions are left Unattended till date.





--------

On 09.09.12

[protected]@tatasky.com

[protected]@tatasky.com



Subscriber ID: [protected] (M: [protected]) Unresolved Grievences till date



I am really fed up with the extra poor service and non-response of Tatasky.



Now I must move to consumer court and send to VOICE and other concerned agencies, as still SO MANY resolutions are unattended and Not cared for. This is perhaps the last mail for my asking and getting response thr' email (my time is very very precious pl. note this), as you have not at all cared to look into my grievences as elaborated (only some of the points) below (see all my previous emails and auto generated responses and make resolution point by point):-



I want response thr' email (Must) now as no proper installations are made till date besides so many other issues related to my Dish connection and others general. And your HD never worked as wrote in all my emails. Even SD is very poor level (even approved by your own person). I want re-fixing & checking as it is showing poor levels and I may go to consumer court and TRAI, as no response for so many days besides giving Rs. 107.76 credit (I am not begging dear Tatasky) but making you aware towards your Rightful duties which you have been failing till date in answering and resoving my issues.You even grabbed Rs.3.28 from me (for 1 day HD connection- Now I DEFINITELY want with compensation as by repeating so many times to refund and Tatasky ADAMANT not to refund, either it has not made any mistakes or if any then it must give with Compensation- It is as simple as that), as INSPITE of clearcut instructions in time that I donot want any HD after expiry of free 1 month (As in any case it was not functioning at the very start) and even today I presume that my SD (with current package i.e. without deducting any amount from my balance) is valid till (As snapshot taken today only). I always wanted confirmation from Confusing software from tata as they would not mention which package is valid till date. But even after asking Tatasky has failed in the past and still not replying.



Moreover, I even DID NOT get any bills for my payments yet and asked so many times. You disconnected my HD (although 1 day late) immediately but not sending me bills even after asking so many times. Don't you think it is rather a crime not to issue a Proper Tax paid Bill/(s) showing Entertainment Tax paid and Service Tax paid bills or VAT paid bills for the Set Top Box for the full payment/(s) made by me thr' banking channel. Any delay on your part must be supported with compensation (As poonchane mein bhi nahin diya to kya diya). Hurry up, time is very short dear friend....and resolve all my issues one by one- see all my mails since beginning.



My transaction history is still showing

"Sorry! Your request could not be processed. Please Try again later.Please call the helpline or chat online with our team for further assistance."

Inspite of reminding over emails and calls, I ask have you made any attempts to correct the same as I have talked so many times to helpline but in vain. Pl. note that as I am not able to see any transaction history so I am NOT responsible for any thing wrong in the same. Who is going to refund the costs of these calls? Really making fools of others.



I am determined to let Tata's not to make any wrong things as next step will be to send the mesage to all the Directors of the company as they also must know what is happening in the company- Really strange.

General points for public at large:

> Tatasky must start giving 31 days pm or on actual days/month basis depending upon the no. of days in that particular month.
> Tatasky must start sending tax paid invoices to all (for online payments).
> Tatasky must re-change the POSITINONG of Channel viewing so that least no. of key buttons need to be pressed. Tatasky canconsult me for this.
> Tatasky must give a certificate of installation showing correct Azimuth and Elevation Angles (at a particular house position) in writing, as they are now making fool of the people by fixing readymade angles and not caring for perfect angles at which the sam emust be positioned.

> Tatasky must mention all packages Due dates SEPARATELY as now only the shortest valid package is mentioned and taht too without even mentioning the package name.

> Tatasky must attend to all grievences within max. of 48 hrs as per promise, OTHERWISE they Must offer some incentives to the GENUINE problems, as a compensation for delayed service attending by Tatasky.

> Tatasky must send emails for proper replies (in response) and also send SMS for all the grievences/ resolutions made by tatasky.

> Tatasky Must stop immediately continuity of the same package after its expiry period and rather unless the client opt for any package for next month afresh he/ she MUST not be charged @previous packge (after its expiry date by default) (as normally the people forget to replan). Moreover all the freebies MUST not at any cost be made in continuous, as Tatasky offer some freebies (Mainly on Saturdays or any other freebies) and then continue for next month by deducting charges. Tatasky must think that the person accepted it as a freebie and then may forget to stop the same, so Tatasky must not continue freebie (after its expiry period) and then charge to the client.

> Tatasky must not block "Transaction status" (As in my case for so many days) and even after reminding not reviving the same.
> Tatasky must give a tollfree helpline no. for sorting out any grievences or calling for any package/ plan changes etc., as the present no. is charged @Rs.1 + taxes per minute call (3 times more that a local call)

> Set Top Box being supplied by Tatasky must be latest and must not be more than 3 months old make.

> Cable must be supplied by Tatasky at the very time of Installation itself (As in my case no mention of VOD and installation training was given by your persons who came fr installations and they even did not position the dish properly. Then you give me Rs. 107.76 as a credit by countinng delayed giving of thernet cable and installtions, but dear friend even till date it is not properly installed. So will Tatasky now recount the date of my starting since the quality level is OK and I take snapshots of all the happenings? or I have to fight again and again and ask for my righteous thing as merely sending the person does not position my dish in perfect position (your person was not even having any angle checking device and he himself found bad quality level).



Important:

Tatasky must give me credit / a thanks offering certificate for creating awareness highlighting the great mistakes in violations (I think so as a consumer) going on for so many days and still going-on.



Pl. also provide me your Toll free No.



Thanks



With Regards
Rishi Kumar Aggarwal
Address:
49, Balbinder Apartments, Mayur Bagh CGHS,
Near DDA Sports Complex,
A-6, Paschim Vihar, New Delhi-110063
Ph.: M: [protected],[protected]
Email: [protected]@yahoo.com and [protected]@rediffmail.com





On 07.09.12



Subscriber ID: [protected] (M: [protected]) Follow Instructions



Sub.: Subscriber ID: [protected] (M: [protected]) Stop my HD after free 1 month as quality during freebie period and to credit all extra debits made by Tatasky as I had already instructed earlier to stop HD (after expiry of free 1 month given initially).


Even My current packs does not show any HD package as above presently (in TATASKY account information) and moreso I had directed thr’ my email (2 times) earlier to stop my HD package after expiry of free period of 1 month. In the absence of CONTROVERY over expiry period (as first of all on day 1 when my payments wer made to TATASKY thr’ NET banking Tatasky was CLEVER enough to start my package from the date of payments and then Now it is again showing very much vcleverness Not To cancel my HD package even while I had asked to cancel the same (after expiry of my free offer of 1 month) clearly th’ my mails and again thr’ this mail. So instead of Credit balance of Rs. 107.76 (see below), it is ONLY showing Rs. 104.48. It is to be pointed out that TATASKY is not having uniform and clearcut policuy to serve the customers in right earnest since beginning as my account snapshots are varying everyday (TATASKY seems confused) and agreed to their mistakes (only a little as they had offered only Rs. 107.76 while no concrete answeres were given for my so many grievences made thr’ emails to [protected]@tatasky.com and even [protected]@tatasky.com. I am determined to end this CHEATING bsuiness by TATASKY now by making my grievences to the consumer court, TRAI and if deemed fit even in the Parliament and law making agencies even also, as this is a very serious nature of mistakes made by Tatasky as the clearcut violations are going on openly like non issue of any proper Bills (while the consumers are making payments), only 30 days being counted for pm (per month package, I ask why less?) instead of counting varying days depending upon the actual month of package or 31 days (why anybody can’t give a single pie more) and if Tata’s cannot part even with single pie then I demand at least this should be made 30.5 days. This is not a small cheating as 5 days or 6 days (in a leap year) * Rs. 300 average package rate per month (or Rs. 3600 per year and CHEATINg of 6 days per year means grabbing Rs.59-60 per year for my countryman * 70 million (7 crores) so it comes to Rs. 42 crore per year. I want Tata’s and many others (pl. see all my previous emails). Moreso Tatasky people don’t even know and set the exact angles at a particular house location (they don’t come prepared) and hence DOES not issue any Installation certificate and get customer’s signature on the same like the position of my dish is not proper since day 1 and even after making adjustment once the quality level is very poor (as checked by tatasky own personeel himself- already told many times in my email) but Tatasky DID not bother to send the person with proper angle measuring instruments (to verify the present wrong position and also to make th epostion perefctly OK) and also come with HD checking instruments (if any with Tatasky).

Further my SD package is showing due date 11 Oct., 2012, so it means I have the package validity till 10 Oct., 2012, and I MUST not be deducted even a single paisa till 10 Oct. 2012 (as I still don't know upto what periods my which package was valid since beginning I am asking this thing and you are NOT CARING at all. I must have been shown my system (account information this thing since beginning but even today it is not there). So, in the absence of non-clear guidelines( rather confusing to gain self advantage by Tatasky), I ask tatasky to clarify on this point as later-on it shall be FULLY responsible for levy of any charges unless my package due date comes which is showing as on 11 Oct., 2012.



Pl. reply point by point...including all my earlier emails...



With Regards
Rishi Kumar Aggarwal
Address:
49, Balbinder Apartments, Mayur Bagh CGHS,
Near DDA Sports Complex,
A-6, Paschim Vihar, New Delhi-110063
Ph.: M: [protected],[protected]
Email: [protected]@yahoo.com and [protected]@rediffmail.com



On 04.09.12

Subscriber ID-[protected]-RESOLUTION not fully made against all Service Request Reference Number incl. 1-[protected] and so many others

Pl. also see all my previous emails and Service Request Reference Numbers generated so far....



Sub.: Compliance of all requested immediately.

> Even till date the Dish is not at proper angle (YOU WERE SUPPOSED TO INSTALL IT PROPERLY w.r.t. both angles as I requested earlier and your person later visited without any instruments (surprising) to position my Dish). Your own person found quality level very poor when viewed on my screen (Samsung 5000 series 32" LED).

> YOU must give me all my Bills (for payments made) which HAS even not being cared to provide TILL DATE.

> Last date of validity of cleartrip voucher has not been provided TILL DATE (inspite of asking so many times). It is the duty of service provider to give me the last date of validity of any freebies (and not the company from which freebies are provided).

> You must tell last date of HD and SD separately and show on my account information.

> Further non-reply of so many points TILL DATE and evn your todays' incomplete reply (see below) (see all my earlier emails) so pl. see all my previous emails and reply point by point.


With Regards
Rishi Kumar Aggarwal
Correspondence Address:
49, Balbinder Apartments, Mayur Bagh CGHS,
Near DDA Sports Complex,
A-6, Paschim Vihar, New Delhi-110063
Ph.: M: [protected]

Email: [protected]@yahoo.com





On 02.09.12



Urgent instructions and clarification sought from Subscriber ID: [protected] (M: [protected])



[protected]@tatasky.com

[protected]@tatasky.com



Pl. note that I was given 1 month HD package, but still I DONOT KNOW, when it is expiring, So thr' this mail (as per guidelines) I ask Tatasky ONLY to stop HD package after expiry of my time period (It is showing only start date 7 Aug., 2012 but not showing any expiry, while it must show-see attachment).



Although it is not required to ask for stoppage of any Freebies being given as freebies cannot be on continuous basis (as people forget to cancel freebies and then Tatasky is clever enough to charge for the same for next month (while not cancelling the freebies) after its expiry of time so through this mail I am making it very clear that I DONOT want any HD after the period of my expiry only (in case Tatasky cancels it before my expiry period, the same will be at the sole risk of Tatasky and compensation and penalties be made upon tatasky for such lapses). So I again ask TATASKY to confirm when my HD is expiring, as my Tatasky account status does not show any date for HD expiry (anpshots attached herewith)



Further, my recharge My due date is showing 04.10.12 (wrong to fight in the consumer court anyway now). (not showing whether HD or SD but the customer has to assume it is SD only again a confusing thing Tatasky is making while I have clearly asked TATASKY to show different package expiry dates like SD, HD or add-ons but Tatasky will not show it in the pretext that customers may forget to stop undesired channels and Tatasky will have advantage of getting regular money for ongoing months...while customers may forget to cancel the same. So thr' TRAI and hon'ble court now I hope that freebies and last month package may not be in continuous until the customer selects a fresh package after the expiry but I hope better sense prevails on Tatasky and they mend themselves..



I have not got response to my many grievences to the extent that my picture quality is not upto mark and HD quality is out of question (While my TV is full HD) and Tatasky has not yet given me any bill for my payments and so many other most genuine issues..



> If any resolution is made by Tatasky at its will till date, it must also be communicated to me as no communication has been made to me till date so all the resolutions with penalties and mental agony along with wastage of my valuable and precious time be asked to be compensated from tatasky in the hon'ble consumer court now as Tatasky has not sent me even a single email for any of the resolutions nor confirmed me over the resolutions (only false promises have been made over the phone).



Further, the following are shown in my Tatasky account as in the morning of 02.09.12:-

My Transaction History is showing
Sorry! Your request could not be processed. Please Try again later.Please call the helpline or chat online with our team for further assistance.



I have talked (by spending further my money @Rs. 1 per call* 20 minutes (approx.) = Rs.20 + taxes) but still it is showing the same thing. I ask why wrote Please call the helpline. (I know you have made it deliberately as You are not giving me any bills for my payments and Tatasky will now be caught on this issue).



Further, inspite of so many service requests, your person has not responded POSITIVELY. Now pl. note that I am moving Consumer court and Trai in a BIG way so that all the foolish things Tatasky is throwing on the people of my countryman can be checked and proper service be given by Tatasky. I heard that service of Tatasky is good as compared to others while quality is poor. I have noticed both quality and service not satisfactory at all.



> I demand my settop box guarantee be extended to 2 years (As it is supplied from so called 11 months old stocklot) or replaced with new gadget (of latest make) IMMEDIATELY by taking stocks from other cities as I was toild that in delhi latest make stock is exhausted.. How one can believe that it is tech-savvy gadget (set Top Box- I call it tata dabba). Can it take wi-fi as announced on your own TV help video or does it require cable to be attached for viewing VOD?



Pl. reply point by point...







On 29.08.12 sent email to nodal officer



Serious Grievences from Rishi Kumar Aggarwal-Subscriber ID-[protected] (M: [protected])



Ref.: Rishi Kumar Aggarwal-Subscriber ID-Subscriber ID (M: [protected])

Sub.: Serious Grievences to be Resolved at ultra fast speed (insread of sleeping over the probles)



Action to be taken: Providing Proper Resolution / reply to my qeries thr' EMAIL by NODAL officer or Senior Executives immediately (presently) or if THEY CANNOT TAKE the decision, then Board Members of the Company will be asked to Reply/ Resolve and compensate suitable as other staff members fail to resolve, as this is a very serious lapse on the part of TATASKY..



Dear Sir,



Instead of RESOLVING, you have sent me this mail.



> Pl. note that it is not legal to send emails like this:-



"YOUR FREE SUBSCRIPTION OFFER IS GETTING OVER WITHIN 7 DAYS"



while my dear friend I have been given 2 months Free Package (Is it a false promise or is it sending confusing emails to me about my HD package expiry, pl. note you MUST clarify this as ALREADY told to you many a times earlier also, as my Free Offer is not going to be over within 7 days as and my Free Offer is VALID till 2 months and that too starting from the date of Proper Dish Positioning.... and all resolutions but you have been NOT CARING AT ALL and now sent me this mail again wasting my very much valuable time and creating confusion.. Pl. note that you cannot send emails like this by using CONFUSING language. You must compensate me heavily on this part.

My account details snapshot is attached herewith (FOR YOUR VIEWING) which clearly shows

Recharge due date as 04 Oct 2012

Then why sending me messages like this...

If it is for creating CONFUSIONS that my HD package is to expire then you MUST tell this clearly, and PAY me compensation for creating this BIG confusion....

Further, it seems that Tatasky is only interested to get recharges, and not resolving any of the problems. Pl. note that you MUST send me mails clarifying all the positions as till date no REsolution mail has been recd. by me. This mail asking me that I have ONLY 7 days left is really harrassing.



> You have not even told me the expiry date of my cleartrip voucher till date, so pl. refund my Rs. 525.00 IMMEDIATELY.



> You have not made it clear that upto what date my HD (supposed to be 1 month free) is valid?

> You have not made it clear that upto what date my SD (supposed to be 2 months free) is valid by taking 2 FULL months, as per your plans CLEARLY mentioning pm (means per month, which never mean 30 days?



> Your own person Mr. Arun, M: [protected] came at 9:35 am on 28.08.12 (without any instruments) for quality checking and found quality level poor (60%) and as he did not carry any angle checking (Azimuth & Elevation angles of dish appropriate for my residence positioning) and moreover YOUR person was even not knowing the eact angles which should be there, so PLEASE send somebody who knows and please note that in case of WRONG positioning found, TATASKY has to agree to count my day of starting the package from the date of PROPER installation only i.e. when the proper angles and alignments were made, as nobody has made any PROPER alignments till date.


> You have not yet prvided me all the bills for my amount making me really having douts about your integrity towards the nation. (for the first time with TATAs in India I am having some doubts now as no proper bills are being provided till date inspite of my asking for the same). While I have made payments, so it is my right to get bills for full payments which TATAs are FAILING to provide.



>I am thinking NOW to move Consumer Court and TRAI besides letting all the lapses on the part of Tatasky, so better resolve the issue immediately to save on my valuable time, as I am really FRUSTATED by extra poor service of TATAs (As no response of my last emails at all) I am ready now to serve all of my countryman.....

> Further so many other points as already elaborated in my earlier emails are still to be resolved (pending now for many days). So, pl. answer all my earlier emails by RESOLVING the issues, instead of keeping silent and not CARING at all.



> You have not given in writing about very old Set-top Box (of make Sept., 2011) being supplied to me in August 2012. Pl. explain the reasons for the same and about its technological upgradation w.r.t. hardwares and softwares (both), as later-on in case of any discrepancy found w.r.t. technological advancements, if any till Aug., 2012 TATASKY is laible. Pl. clarify on this point.



I have found out that you are cheating so many people, but cannot cheat me by way of developing software ONLY benefitting the TATASKY and not caring for the customers as is evident thr' this email to make me recharge EARLY (even while I have credit and moreso my time period is not expiring.



With Regards
Rishi Kumar Aggarwal

Correspondence Address:
49, Balbinder Apartments, Mayur Bagh CGHS,
Near DDA Sports Complex,
A-6, Paschim Vihar, New Delhi-110063
Ph.: M: [protected]



---



On 28.08.12 sent email to nodal officer



Most Urgent



Even after passing of many DAYS, you have not provided the resolution.

Emailed on 28.08.12



TATASKY person Mr. arun, M: [protected] Came at 9:35 Am for checkING my Dish proper position and quality.



He himself found signal level weak on testing on tv screen but did not carry any instruments for checking position of dish w.r.t. Azimuth and Elevation Angles and also to check hd quality pictures. i really cannot imagine why tatasky should send the persons without any instruments to position the dish? I really cannot understand why tatasky is not at all concerned?



i want me to give the installation report duly signed by me as tatasky is too clever to install the dish in hurry and let the poor quality level go continuosuly because of poor installations and even not to send the persons equipped with proper instruments afterwards to check the quality….



I want compliance of desired quality level and start my services only after the proper dish positioning as signals are very weak….



Further, I want email of resolutions point by point thr' many mails sent earlier. (Within max. 1-2 days).



TATASKY will solely be RESPONSIBLE for any delay on their part and make compensation for causing DELAYS and mental agony besides CORRECTING themselves on all India level.


With Regards

With due regards

Rishi Kumar Aggarwal

New Delhi

M: [protected]

Address:
49, Balbinder Apartments, Mayur Bagh CGHS,
Near DDA Sports Complex,
A-6, Paschim Vihar, New Delhi-110063



------



On 26.08.12

arun, M: [protected] Came at 9:35 Am for to check

Azimuth and Elevation (angle) for satellite dish pointing

Dish Size: 60 cm.

[protected]

INSAT4A-14

Satellite: Airtel: SE7-TP112

On 25.08.12

[protected]@tatasky.com

CC: [protected]@tatasky.com, [protected]@tatasky.com





As Tatasky Bangalore office has confirmed below that Invoice is attached herewith, I really wonder Tatasky is calling this a Invoice, while it is a Receipt of payment (that too for only Rs. 3999.00). Now one can easily understand that since my first complaint Tatasky is determined not to care for its customers at all and just do the same CARELESSLY.



This is really too much for Tatasky.



Pl. note that I want proper Invoice from Tatasky for my full amount of Rs. 6480.00 as paid besides RESOLUTION of all my problems (point by point), which has not yet been resolved with Tatasky and my REQUEST is to point by point (by replying thr' email) and not just sending reply to ONLY one point i.e. "Invoice copy" (Attached) and that too was found as Receipt not an Invoice (while Tata's very well know that there is a difference between Invoice and Receipt) and I always wanted Invoice, so pl. resolve ALL on war footing as Tatasky is sleeping over my problems and inspite of promises by nodal officers, my resolutions have not been cared for and met. Even reply has not been made to me for any of my resolution (except this receipt) which I have just received.



Now Tatasky today (25.08.12) afternoon is showing Due Date as 04.10.12. Pl. note that what does this mean? Did my 2 months end on 04.10.12? Is it not an offence on the part of Tatasky to show this date as 04.10.12? Will Tatasky give me heavy compensation, if this date is proved wrong. Pl. note that if this date is proved wrong then Tatasky must give me whole year free + othyer incentives. Again a foolish thing has been done by Tatasky. Pl. check my account and revert immediately as I am making Tata's awaken and they are ADAMANT not to bend. Anyway I am also adamant to make them only Right..... and feel the mistakes made by Tatasky (now time and again) and make due compensation (if they accept mistakes at their ends) otherwise consumer courts are there to resolve.... and Find Out The Truths....

Now I am left with nothing but to approach the appropriate authorities at my end and all my collegues ON INDIA level on a mssive scale..., as NOTHING concrete has been done in my case yet and now I seek further compensation for not resolving by non-replying of any of my queries (keeping silent) over so many issues points asked by me (to be replied by Tatasky).





My valuable time spend worth approx. Rs. 10,000 in dealing with Tatasky and their non-compliance. besides mental agony....so much that value-wise it cannot be compensated....


With Regards
Rishi Kumar Aggarwal
Correspondence Address:
49, Balbinder Apartments, Mayur Bagh CGHS,
Near DDA Sports Complex,
A-6, Paschim Vihar, New Delhi-110063
Ph.: M: [protected]



[protected]



arun, M: [protected] called at 4:55 pm for coming on 26.08.12 to check

Azimuth and Elevation (angle) for satellite dish pointing



Azimuth refers to the rotation of the whole antenna around a vertical axis. It is the side to side angle. Typically you loosen the main mount bracket and swing the whole dish all the way around in a 360 deg circle.



Elevation refers to the angle between the dish pointing direction, directly towards the satellite, and the local horizontal plane. It is the up-down angle.



angle of dish mounting

insat 4a

83 degree east

but he cannot check hd, as he told me as not having any instrument but asked to send somebody else by company.

[protected][protected][protected][protected][protected][protected]

hd machine -

sh mohan kumar, called on [protected] for setting dish at proper position.





[protected][protected][protected][protected][protected][protected]

I recd. a call on 24.08.12 at 12: 07 (noon) from Mr. badri, nodal officer, M: [protected]. he promised to try to resolve all points by evenining of 24.08.12 only but in the morning of 25.08.12 the scenario remain same rather more complicted as visit fee (0) is mentioned for date 21.08.12, while nobody even visited my place on 21.08.12. pl. note that tatasky has to make changes to its tatasky software (for showing to its valued customers, as it is only tatasky favouritsm and not customer friendly). I want further compensation for this great lapse on part of tatasky and has to reply in court of law. what fun tatasky is making?



rather till date no postitioning angle and proper installation report has been given to me for my dish (i still doubt it is not made as it should have been) by perfect angle positioning, as even at the time of visit of mr Bharat Singh, M: [protected] on 09.08.12, he found errors in installations as told many a times and trying to kick the dish (without even loosening the same) and when i confronted then he loosened and adjusted only once and then took the reading. when i asked him to see whether reading is increased to rotate it further, he did not try to even see (what does this mean) and should a proper installation report including its degree of fixing) and nuts tightening be given to the customers at the time of installation), so i ask tata people to give me the proper installation report besides clarification on all the points, otherwise i shall be forced to move to trai and consumer court immediately.



hope that you will comply all point by point and confirm me thr’ email and update my account properly.



Further unless I make any order for availing any services to Tatasky thr' email or my regd. phone, I shall not be responsible for any charges. Tatasky has not even cared

Even after so many lapses, Tatasky is not listening to the descerning customer like me.., what may be happening to my other dear Indian citizens, Further, as per law, you cannot take 30 days as 1 month and CHEAT the subscribers on massive scale, as Tatasky is CLEARLY writing pm (per month) package rate while all that is given to its customers are ONLY 30 days instead of whatever days are there in the month. I ONLY ask why given reduced days, when Tata's are known to serrve the country earnestly. I am determined to fight for getting their rights..., as Tatasky has not corrected themselves even after passing so many days......and wasting my so much valuable time. I DEFINITELY want further compensation for . Also Rs. 525.00 be refunded to me as Tatasky has failed till date to tell the validity of Cleartrip voucher till date. It was the responsibility of Tatasky to tell immediately for its validity period after giving all incentives, if any being given.



Awaiting your last reponse. Pl. send reply thr' email (within max. of 1-2 days) as per service policy of 48 hours max. as you have failed to comply even a single point till date.



Thanks

With due regards

Rishi Kumar Aggarwal

New Delhi

M: [protected]



[protected][protected][protected][protected][protected][protected]

On 19.08.12 again wrote to nodal officer

[protected][protected][protected][protected][protected][protected]

cc: [protected]@tatasky.com

[protected]@tatasky.com



Sub.: Subscriber ID: [protected] (M: [protected])- Resolution requested FAST



Dear Sir,


Pl. note that



1) Ethernet Cable was not supplied (for viewing VOD programme as per Settop Box taken by me HD+ package (with VOD services) as on the date of Installation 06.08.12 (that too FAULTY installation - see point no. 2) and your person on 06.08.12 even did not talk about this. This is amounting to suppressing the service part on the part of Tatasky, as I could not use any VOD functions on the date of installations while actually I had paid full package money in advance incl. VOD (at least free programmes could have been seen by me and even paid if I wished, but I was not even informed of this at the very ONSET of installation, which was also done in a hurry without even proper adjusting of antenna). When I came to know I DEMANDED my rightful Ethernet cable and get started VOD functions, which was supplied as late as on 17.08.12, hence for all practical purposes my date of starting of New Connection has to be 17.08.12. Pl. note that this service cannot be called as an Add-on service by Tatasky as you called me over phone. I donot agree to this as a customer and was really disappointed to hear this.



2) Not proper Installation in the beginning on 06.08.12 aqt 6.00 PM

As already mentioned that your installation team must have Installed my Dish properly which they did not (as explained earlier-poor installation resulting in improper installation which was set right on 09.08.12 ONLY after I intervened). Even free show case movies is showing starting date as 09 Aug., 2012 in my account, why not 06.08.12 (if my



3) In the beginning at the very onset, a great mistake (rather I would call it a blunder) was made by your staff that package expires on 04.08.12 Showing Due date as 04.08.12 ONLY (counting 30 days from the date of my payment on 05.08.12), which is really funny. Even on my account this date was showing initially and made corrections ONLY when I spoke to Tatasky. So Tatasky has to COMPENSATE me for this great lapse in a way they feel sorry for it and give me a VOD woorth Rs. 50 free as otherwise if I would not have argued they would have continued date as 04.08.12 (30 days from the date of payments - which has never been as per guidelines of TRAI), lest I approach TRAI for this great blunder TATASKY is doing Let them check for themselves.



4) And also note that my Settop Box (of older make, made in Sept., 2011) is supplied with my New Connection in Aug., 2012 and your insistence that you do not have any latest make SETTOP BOX and I was arguing that HD quality is not obtainable except channel showing HD (transmission) while my TV is very much HD. Anyway it becomes the duty of Tatasky to prove at any later stage that it was the latest model TATASKY had at the time of my initialisation of new connection in August 2012. Can Tatasky be believed that it has not imported any SETTOP BOX since Sept., 2011 i.e. since last 11 months!!! I think introspection is required by Tatasky.



5) Even today Cleartrip voucher validity is not being answered by Tatasky (while I had requested so many times). Pl. note that the validity has to be extended for want of any CLARIFICATION by Tatasky from the date it answers my query.





6) I do not see any 30 days (meaning of 1 month). Can Tatasky explain this? or where this is written on Tata sky website, as 1 month does not mean 30 days to me, while one takes the package for 1 month and not written 30 days package- a serious issue which perhaps Tatasky is not understanding as lacs of customers are befooled in the garb of reduced 1 day…



7) MY HD package should expire on 17.09.12 and normal package should expire on 17.10.12 which is still not showing as this is showing on my account information as late as 19.08.12 (snapshot taken by me) and saved on my system.

Due Date 05 Sept 2012

while it must show Oct. 2012 (actually after the expiry of 2 months)



This CLEARLY show creating confusion to customers and not showing real due date. Can tatasky explain me if I need to make payment on due date as shown 05 Sept 2012 (without hindering to my claim as above) or it is actually 1 month after this? Why creating this big confusion?



8) Moreover No Signal was there on the night of 06.08.12 (which was validated by your own person from [protected] who called me on 07.08.12 and and told that No signal in the night was because maintenance was going on. I want Tatasky's policy for night blackout for providing any compensation to its customers.



9) Pl. tell where can I make a PRINTOUT of my payments made thr' banking channel (SBI) for my full amount of Rs. 6480.00. Pl. reply....





TATASKY has got to reply above points. agree / disagree (point by point)

and please make me suitable compensation (if they appropriate), as otherwise I have to go to TRAI and consumer court to set the things right by TATASKY and ask due compensation even for my precious time taken by TATASKY ..in resolving as even earlier Tatasky has agreed verbally to extend my due date but till date it is NOT showing the updates, if any agreed by Tatasky. No forceful thing please. I am just asking my rightful things - as always...



Pl. note that my package MUST show updated (after complying my requests), if they agree, as all the snapshot has been taken by me..



Thanks



Awaiting your reply point by point

With Regards
RK Aggarwal
-Chartered Engineer & Govt Regd. Valuer
Correspondence Address:
49, Balbinder Apartments, Mayur Bagh CGHS,
Near DDA Sports Complex,
A-6, Paschim Vihar, New Delhi-110063
Ph.: M: [protected],[protected]

[protected][protected][protected]

on 17.08.12 sent email to nodal officer



Dear Pinku,



I already wrote to you regarding validity of my Tatasky to be started from



The supply of Ethernet Cable (on 17.08.12) as when your Installation team visited on 06.08.12, they even did not explain anything and did not tell about the supply of Ethernet cable (video on Demand), while DISH also was not properly positioned and quality was not even worth watching. Later-on I came to know that TATA’s provide Ethernet cable with HD+ so I demanded the same, which was supplied and installed on 17.08.12 ONLY. Moreover the installation of TATASKY was not properly made and even worse on 06.08.(hence Tatasky cannot start the date of Installation as 06.08.12 at 6:00 PM) (This point is validated by your own person Mr Bharat Singh, M: [protected] when he visited on 09.08.12 and found himself that it was not installed properly at all and readjusted the Dish and increase 2 points, which made the clarity. Moreover No Signal was there on the night of 06.08.12 (which was validated by your own person from [protected] whoi called me on 07.08.12 and and told that No signal in the night was because maintenance was going on.



At the very onset, a great mistake (rather I would call it a blunder) was made by your staff that package expires on 04.08.12 (counting 30 days from the date of my payment on 05.08.12), which is really funny. Even on my account this date was showing initially and made corrections ONLY when I spoke to Tatasky. And also note that my Settop Box (of older make, made in Sept., 2011) is supplied with my New Connection in Aug., 2012 and your insistence that technologically it is the latest and I was arguing that HD quality is not obtainable except channel showing HD (transmission) while my TV is very much HD (compared to Airtel the quality is not matching at all).



Further till date you have also not mentioned about the validity of cleartrip voucher, which time and again I have requested you to tell me, otherwise adjust Rs.525.00 from my account.



Anyway pl. note that I had to spend so much time to correct Tatasky on so many counts and I have noticed that TATASKY even while promises made to start my package date with some relaxation was not yet considered (actually I consider it my right).

So pl. consider the same and revert…

[protected]

Arun, M: [protected]

for VOD, Video On Demand

[protected][protected]-



[protected]-mISSED CALL

[protected][protected]------

oN 11.08.12

gOT CALL FROM mR pINKU, + [protected]- FROM NODAL oFFICER

[protected]@tatasky.com

[protected][protected][protected][protected]-

TEMP. SUSPENSATION: 30 DAYS

CHARGES: WWW.



[protected][protected]

10 RS. DEACTIVATED

[protected][protected]

PROGRAMME – DOWNLOAD

WI-FI DONGLE 1200

[protected][protected]

ETHERNET: VIDEO ON DEMAND

[protected][protected]

On 10.08.12 at 1:55 AM

emailed to nodal officer

[protected][protected]

On 09.08.12 PERSONAL VISIT OF QUALITY ENGINEER MR BHARAT SINGH, M: [protected] AND he checked that it was not installed properly so my earlier date should not be counted. Even Internet cable was not provided and no guidance made at all. pl. arrange to send internet cable. i am IN GREAT TENSION - RESOLVE my earlier queries SR[protected], 49 & 50 & this one fast.... and also So many points - My channel package shows due date as 05.09.12 while 2 months free package expires on 08.10.12 incl. no signal and what gifts/ penalty are tata giving as a compensation (my days not to be counted till my box is replaced) as no HD Channel quality is seen thr' poor Set Top Box. I am astonished how Tata's are making fool of people by not caring to reply & resolve. My all show case movies time and all package will START once you reply as to whAt is the dead line for ordering these (for their consumption time periods) as you have failed to reply so the same must start when you reply. Even cleartrip voucher validity is not defined so i cannot bear this absurd schemes of tatasky. i am the educated person (an Engineer) and i really wonder what happens to uneducated people in india. pl. resolve or refund my entire amount with penalty as i am not at all satisfied with tatasky service and they are showing different things (other than promised) on my account due dates of recharge while 2 months have been given and days to start after my set top box is replaced which is getting delayed. i am a great engineer and see no hd clarity (because of your poor set top box- so change this immediately without any delay of latest make - july-aug., 2012. now i definitely want penalty from tata playing upon my precious time and being very very clever. pl. note that i must not be deducted any charges without sending mail to me as i have been told that tata's offer schemes to lure people and then if they don't unsubscribe the money which they have paid for their monthly subscription is debited for continuing after the expiry of freebies or lesser chargeable services.

ANNUAL VACATION: 90 DAYS TEMPORARY VACA: 20

1ST JAN – 90 DAYS –



----
> I am alone here in india to fight all evils...


--- On Tue, 7/8/12, Rishi Aggarwal <[protected]@yahoo.com> wrote:


From: Rishi Aggarwal <[protected]@yahoo.com>
Subject: From: ID-[protected] Resolution requested immediately 1) Validity to be 7 Oct 2012+ 7 days extra and Change of Set Top Box sent very old-Not Acceptable at all
To: [protected]@tatasky.com
Date: Tuesday, 7 August, 2012, 9:11 PM

From: ID-[protected] Resolution requested immediately 1) Validity to be 7 Oct 2012+ 7 days extra and Change of Set Top Box sent very old-Not Acceptable at all

+ No Signal Day extra....



07.08.12 at 20.58 pm

Made complaint
Following queries are not even showing on Track Requests what to talk of open or close.

SR[protected]

and

SR[protected]

While on 07.08.12 your person from [protected] called me on 07.08.12 and promised (as HD was started on 07.08.12 at 12.49 pm) and No singnal from night to early morning as already complaint and your person prodly says that during night mainenenace was going on. I am really surprised that your person promised to get my Recharge Due Date for HD as 07.09.12 (by 12.49 pm since HD Was started) and for my viewing as 07.10.12. He even told me to assure the Set Top Box is changed immediately without any delay as I CAN NOT TOLERATE THIS but again my account is not shoing upto date 7th. I am not begging but asking 2 months as per your BIG promise while I bought. AND please NOTE that 2 months expires on 7th Oct. and RESOLVE immediately by making till 07.08.12 + 7 days (for wasting my useful time unnecessary)
No. generated: SR[protected]





sent on 07.08.12 at 02.20 AM (Night)

Online statement related

Type: Need clarification





I paid Rs. 6480.00 (on 05.08.12) as per your online offer for HD+ box with scheme as reproduced below:- tata sky+ hd set top box + standard installation + 2 months grand sports pack + 1 month hd gold pack + 4 showcase movies. But on 06.08.12, when Tata's person installed my set top box, I was very much disappointed to note : 1)Installation team reached at 4:30 pm on 06.08.12 (30 minutes late installations, while sms at my mobile [protected] said that they will reach at 4 pm 2) I got very old set top box make 9/2011, I cannot accept this, so change my set top box 3) account detail is showing recharge on 04.08.12 while 2 months grand sports pack scheme expires on 06.08.12 at 6:00 pm (when installation was complete) + more days till my HD is active 4) At 2:06 all channels show no signal.Reply

--------

SR[protected].

No signal





[protected]

I paid Rs. 6480.00 (on 05.08.12) as per your online offer for HD+ box with scheme as reproduced below:- tata sky+ hd set top box + standard installation + 2 months grand sports pack + 1 month hd gold pack + 4 showcase movies. But on 06.08.12, when Tata's person installed my set top box, I was very much disappointed to note the followings:

1) installation team reached at 4:30 pm on 06.08.12 (30 minutes late installations, while sms message at my mobile [protected] said that they will reach at 4 pm (false promise) as 2) I got very old set top box make 9/2011, I cannot accept this, so change my set top box
SR[protected].

[protected]



3) account detail is showing recharge on 04.08.12 while 2 months grand sports pack scheme expires on 06.08.12 at 6:00 pm (when installation was complete) + more days till my HD is active, which is not yet active. 4) Your person did not say time period for 4 showcase movies by which I can avail this. 5) At 2:06 all channels show no signal. 6) Even before this quality was not upto mark.



Pl. Resolve soon (as you promise) otherwise going to consumer court alongwith writing facts to all leading newspapers throughout india). Quality of relay is also poor. Frankly I did not expect this from Tata. I want my due compensation. Is it a joke for which I have paid a hefty amount to Tatasky? I want point by point answer and Due Compensation with penalty (value of my precious time). Thanks



SR[protected]



> Further what is the time limit to watch my showcase movies as nobody inspite of my asking on 06.08.12, has even cared to reply and one day you wuill say the time is over and Now I cannot watch. this is really foolinsh.

> Also tell validity of cleartrip voucher...

> Send anybody as already asked to set the TV as not properly organised. everytime I go ONLY pay Rs.... Pay Rs... comes and on Movies I have to scroll down to come on free channels (wasting again precious time) as on Top only Paid channel names appear. This is really ridiculous and I am here to make Tata amend this. No more people's time wastage- if they donot want.



Thanks

Regards

Rishi Aggarwal

Subscriber ID
[protected]

Registered Mobile Number (RMN)
[protected]



[protected]



On 09.08.12 PERSONAL VISIT OF QUALITY ENGINEER

MR BHARAT SINGH, M: [protected] quality engr. AND he checked that it was not installed properly. Even Internet cable was not provided and no guidance made at all. IN GREAT TENSION - may commit suicide if TATA does not RESOLVE my earlier queries SR[protected], 49 & 50 & this one fast.... and also So many points - My channel package shows due date as 05.09.12 while 2 months free package expires on 08.10.12 (and days not to be counted till my box is replaced) as no HD Channel quality is seen thr' poor Set Top Box. I am astonished how Tata's are making fool of people by not caring to reply & resolve. My show case movie time and all package will START once you reply for their consumption time period. Even cleartrip voucher validity is not defined.



-------

On 09.08.12 personal visit of quality engineer

Mr Bharat Singh, M: [protected]-Chaater

[protected]

mr ravi,

sr[protected]

[protected][protected]



07.08.12 at 20.58 pm

Made complaint

Following queries are not even showing on Track Requests what type talk of open or close.

SR[protected]

andza

SR[protected]

While on your person from [protected] called me on 07.08.12 and promised (as HD was started on 07.08.12 at 12.49 pm) and No signal from night to early morning as already complaint and your person proudly says that during night maintenance was going on. I am really surprised that your person promised to get my Recharge Due Date for HD as 07.09.12 (by 12.49 pm since HD Was started) and for my viewing as 07.10.12. He even told me to assure the Set Top Box is changed immediately without any delay as I CAN NOT TOLERATE THIS but again my account is not showing upto date 7th. I am not begging but asking 2 months as per your BIG promise while I bought.

SR[protected]





On 07.08.12 recd call from [protected] at 12.49



--------

General search:

http://www.consumerindia.org/s/tata-sky

--------

Toll free number:[protected]

[protected], [protected]



HARAYANA/DELHI
[protected]
[protected]@tatasky.com






sent on 07.08.12 at 02.20 AM (Night)

Online statement related

Type: Need clarifica