[Resolved]  Whirlpool India — Very very poor response by the authorized service centre and the head office in jaipur!

Whirlpool Refrigerator — non function & poor service

dear sir,

since the day we bought this whirlpool refrigerator we are in a mess.not even one day has passed without a complain .but since last six months the hinge of the door is broken so there is no cooling leading to lot of problems and spoiling of food material.inspite of having made lot of complains in Nagaon(Assam)we directly made a complain to the office Gauhati. but even they have not taken any action.Mr.Gaurav attends the calls and now he has stopped receiving my calls and misbehaves on the phone. please kindly look into the mater and help us .
thank you.

Whirlpool washing machine - Model 650H — Dealer complaint

On 15/10/2009 I went to your Dealer "DAWAR International electronics Pvt Ltd" in Gurgaon' where in dealer sold me Whrlpool washing machine - Model 650H, He swiped my debit card with Rs 14000 to take the payments and promised to deliver the machine on 15/10/2009 but till date the washing machine has not reached me.
As per dealer the machine is now out of stock and is no where available in Gurgaon or Delhi and NCR

MY questions
1 Has the company stopped manufacturing this Model?
2.Why did Dealer sell a model of washing machine which was not available with him?
3.Same model of washing machine available with a dealer in Noida
4. Why such a cheating with customer leading to bad reputation of Company
5. what about the interest on my money which the dealer has taken in advance making a false promise for 15 days

Awaiting revert
Ritu Srivastava
phn no [protected] /[protected]

Whirlpool whitemagic fully automatic washing machine — Poor service from both customer care and service people

Hi,
I have a whirlpool washing machine which is having a problem since a month, which started with a noise and now the agitator is stopped. Since a month i have followed up, twice service fellow came and told me that noise is because of scaling and advised me to use a powder costing Rs 500 and after using that now he is telling me to have a chemical wash which is costing Rs 650 with out actually checking the main problem. We dont know whether service people are making money or whirlpool is least bothered about after sale service.

yes. i also agree with the complaint. whenever i try to call customer care each time a different preson takes the complaint and they say that this will be done in 2 days. there is no complaint register and we have to tell the story eachtime from the beginning. i reaaly had a very bed experience from whirlpool and decided never ever to buy any of their products! what else can we do??!!!

REGISTERED POST WITH A/D

Dated: 26th November, 2009

To
The Vice President – Sales & Marketing,
Whirlpool of India Limited,
Corporate Office,
Plot No.40,
Sector – 44,
GURGAON – 122 002
Haryana

Sub: - Replacement of defective Whirlpool Washing Machine
Model White Magic 123 65O H, Serial No. INF[protected]
Model No.11580 – Date of Manufacture: 17th March, 2009
____

Dear Sir

I wish to bring to your kind notice that I purchased the above Washing Machine from your dealer namely; Fairdeal International, 1, Sourin Roy Road, Kolkata – 700 034 on the 28th of March, 2009.

2.0 The above machine was installed at my residence on 28th March, 2009. From the date of installation it started malfunctioning and I had to approach to the service centre for rectification on several occasions. The details are as under:-

2.1 On 13.04.2009 your Service Engineer visited my residence to give a demonstration and operation started hereafter.

2.2 On or about 13th of July, 2009 the machine started malfunctioning and I lodged a compliant. Your Service Engineer visited on 18.07.2009 and he found that the Valve in PCB was defective and it required replacement alongwith the PCB. Accordingly, he visited again on 29.07.2009 and replaced the same.

2.3 Again the same problem appeared on 05th October, 2009 and the Service Engineer called on 07.10.2009 and found the replaced PCB as defective and once again, the same was replaced on 10.10.2009.

2.4 Further, the Machine was repaired/rectified on 13.10.2009 by your Engineer based on compliant from my side.

2.5 A photocopy of the Report of Service Request alongwith a photocopy of the ‘Warranty’ is enclosed herewith for your kind perusal.

2.6 It transpires that a defective washing machine has been supplied through M/s. Fairdeal International, Kolkata on 28.03.2009, and the machine will behave in the same fashion in future, as it did in the past.

2.7 In view of the above the subject washing machine warrants immediate replacement by a new one to eliminate the trouble of customer, in future.

3.0 It is also brought to your notice that a Whirlpool Refrigerator Model No.WRDQ 168E20 and SRL No. INA[protected] is being used by the undersigned for the last ten years without any trouble and as such I decided to purchase a Whirlpool Washing Machine based on the satisfactory performance of Refrigerator supplied by the same esteemed organization.

3.1 It is hoped that you would kindly replace the defective Washing Machine by supplying a new one within a month as a special case for the sake of your “Good Will” and customer’s satisfaction, failing which I will have no other alternative but to take shelter of law.

4.0 An immediate action is solicited from the hand of International organization like yours.

Thanking you,
Yours faithfully,

Encl:-4
(G.C.Sarkar),
4/3K/164, Ho-Chi-Minh Sarani,
Sarsuna Satellite Township,
(Near Sarsuna College),
Kolkata – 700 061

Contact No.[protected]
[protected]

Copy to: FAIRDEAL INTERNATIONAL, 1 Sourin Roy Road, Kolkata – 700034. – for information and with the request to impress upon the supplier i.e. M/s. Whirlpool of India Ltd., Gurgaon, Haryana for early replacement of defective Washing Machine mentioned above.

Pathetic whirlpool service and most irresponsible people .
I had made a small complaint on 4th Nov, 2009. One leg of my refrigerator was broken, I asked them to replace that.One of their representative came after 15 days, noted some model no., etc.. that's all... its almost 2 months and these people cannot repair a small thing. I tried calling them many times. Initially they responded saying that the part is yet to come to their service center. Moreover they say that, anyways you have put a small glass there in place of leg, so you can wait for sometime. Its is obvious I have to make some arrangement but does it mean that they can prolong it for indefinite time.Later on they stopped pickking up my phone call also. They have got their service fees... so is that all?

I took a 440ltr of Whirlpool refrigerator on 20.04.09, and at the time of sales the companys representative at giriyas, bangalore told us that there is an built stabilizer to promote its product, after 6months the fridge is not cooling and when the person from service centre came it was told that there is not inbuilt stabilizer.

Further last 20days I m struggling to get the another service person and there is no hearing.

Whirlpool is the worst service provider and is completely unreliable and unauthentic to its customer

whirlpool double door fridge — service backup

My whirlpool fridge is under home care plan. I have been registering copmlaints since 24 11 2009 onwards with the customer care with whirlpool. I have made five complaints on various dates to fix the same copmplaint,my last one dated 27 01 2010. Till now the same was not attended to by the local agent.

I am not satisfied with the backup service provided by M/s whirl pool. We has earlier experience with washing machine which we sucessfully replaced with the other make. Now we are suffering with the fridge. If they can't provide after sales backup let them not sell the products.

Hello,

I agree that Whirlpool has got worst service center in Kochi... They are more expert in playing gimmics than caring for customers and fixing the problem... It is very pathetic such a great company has allotted such bad service center in Kochi...

Their attitude to customers is threatening... They should cease their contract immediately with Global service centre, Kochi. The Manager Called Mr.Mariappan and contact person Mr.Sham has to be prosecuted for treating customers as their slaves for making atleast 20-30 calls for fixing one single compalint.

I wonder, why Whirlpool has getting this much customer bad reviews///./.. I agree every company will have some problems... But this company is simply ...

Whirlpool — not replacing product under guarantee

sir, i have purchased a whirlpool air conditioner .8 tonn from chabra agencies at25/04/07.After repeated complaints at job sheet on free services for frequent tripping of compressor yheir service enginneer Mr Monu always says the problem is due to voltage fluctuations instead of replacing it.
Now I has diposeted it in your service centre" SHREYA COOLING CORPORATION complaint no LK[protected] "giving service charge Rs 400 today.Now they dont want to listen anything and asked for another Rs 1200 for refilling of compressor instead of replacing it against manufacturing defect in guarantee
Please look into that matter
thanks
Yashpal Singh
[protected]
133/120 P transport nagar Kanpur

Whirlpool — it's leaking

it's leaking and not at all working from past 6 months.we don't have ur custome care number to call you.so plzzzz send ur customer care number.

Whirlpool of India Ltd — No service/Bad service

Date : 13th April 2010.

To,
Home Care Consumer Cell,
Whirlpool of India Ltd.
Consumer Service
28, NIT,
Faridabad-121001

Subject : Failure in Service Contract And cheating the consumers.
Ref. No. Service agreement Rt No. 151342

Dear Sir,

A Whirlpool White Magic Deluxe Washing Machine (Fully Automatic)- Chassis No. INB[protected]/34S02 was purchased on 14th Dec. 2000. There after My first contract No. HP01103870 was registered on March 2 2005, Thereafter regularly I am renewing the service contract (AMC). Again on[protected] I got renewed this vide your receipt No. 078923, and latest vide receipt No. 151342 on[protected].

I am sorry to say that while taking the service contract tall promises are made that regular quarterly checkup will be taken up, calls within next 48 hours will be attended. But since last 4 years not a single promise was kept. Even the calls were also not attended satisfactorily. Every time any service call was made we specifically mentioned on the attending slip about the unsatisfactory service.

This time though it is mentioned on the receipt that within 30 days we will receive a welcome kit and registration letter. But till date no such paper is received.

On 03rd Feb 2010(Comp. No. 1523) I made a complaint about water leakage and male functioning of some switches. Though the call was attended but neither water leakage problem was fully rectified not the faulty switches were replaced.

Again for the same problem I lodged complaint on 12th April 2010,a young gentleman attended the complaint but his skill was not good. Instead of rectifying the problem he made the machine unusable and water started overflowing.

Once a service contract is made any problem must be attended by fully trained service technicians. But the persons attending complaints are neither trained not have the required tools.

A consumer pays hefty sum of Rs. 4,000.00(approx.) to keep the machine trouble free, but not for inviting the mental tension. Whirlpool is a company of international repute and it is shameful to cheat the small consumers by charging hefty sum and not giving proper service.

I request you to make sure that all problems in my washing machine be rectified with properly trained technicians and replace the faulty & male functioning parts/switches immediately for which you are bound by service contact. Failing which you will be responsible for all the consequences arises due to this.

Whirlpool Refrigerator — Waiting for response

To,
The Manager (QA)
Whirlpool ,

Dear Sir/ Madam,
Last year on 28-08-09 my father purchase a refrigerator.Due to some technical prob.
that product is not working and since last 20 days he is approaching every where (Local dealer & customer care) but still waiting for response.
Accepting our blunder by having relationship by you now i wants to know what is the right procedure to draw your kind attention towards the same..

Vikas
[protected]

I believe Whirlpool is the worst company to go for, so is their Service centers.

I had purchased a Whirlpool refrigerator of Whirlpool in Chandigarh. After some time I faced a problem of non- cooling with it. After my complaint their service center in Plot # 78, Industrial Area, Phase 2, Chandigarh, got it fixed up. After few months I faced the same problem again and the service center people told me that they would need to change the compressor. I got it replaced by paying Rs. 1700/- but to my utter surprise it did not work. I complained again and the service center people said that we would need to get the gas re-filled in it. However, they themselves brought a new compressor(God knows if it was a new or just an old one packed into a new box), they charged me Rs, 1500/- again for filling the gas.

After refilling the gas the refrigerator did not still worked. Service center said that there is some blockage and that they would need to check it thoroughly in their service center. After keeping it in their so called service center for damn 3 days and my utter frustration, they sent it back saying the problem has been resolved.

it is been good 7-8 days and the refrigerator is doing pathetic. Unfortunately, their is no one to listen to us and that the Whirlpool authorities do not feel important to listen to their customers.

They do give a customer satisfaction code which is supposed to be given to the engineers if the service is satisfactory, but the complaints get closed without these codes.

It is my request to all of you to please NOT GO FOR WHIRLPOOL PRODUCTS, if you do not want to be harassed.

Complaint Number : -
1. CHO[protected] dated 5th April 2010
2. CHO[protected] dated 17th April 2010

I have spent damn 3000/- rupees on its service in last 1 month but no solution has been given to me yet. I see no other option other than going to the Consumer Court.

Mr. I. K. Sethi
Contact Number[protected]
[protected]

COURIER SERVICE
E.Mail.[protected]@rediffmail.com
119, Sector 21- A
Chandigarh.
May 1st.2010
Phone.[protected]
To Cel.No.[protected]
The Officer In charge,
Relince Communications,
Sector 35, Chandigarh.
Subject: - Recharge Coupon for Rs.200/ for Cell No.[protected]

Dear Sirs,
A um of Rs.200/- was deposited with your
Branch Office on 14.04..2010(vide Your Receipt NoS[protected]
Dated 14.4.2010(copy enclosed). Confirmation to the effect
that the amount has been received and credited to Account of
Ajay Mehta Vide SMS from52811 dated 14.04.2010, which
reads as under:
“Dear Customer your payment of Rs 200/
By cash has been credited to you
Account against you bill on Wednesday April 14
; 11.08.08 I.S.T.Thank You-Reliance (Sender) 52811.”
It is regretted that the prepaid account in respect of Cell.No.[protected]
has not been credited so far in spite of repeated personal contacts in
your Branch by my messenger who was asked to surrender the original
receipt by handing him a photo copy of the receipt referred to above.
It is requested that the amount of Rs.200/- deposited with your Branch
vide receipt No.S[protected] dated 14.04.2010 may be credited to the
prepaid account. of Cell.No.[protected] forth with
Thanking You,
Sincerely,

(Surinder M.Passi)

Whirlpool India — Refrigerator not working-Whirlpool team not able to find the problem

I purchased Whirlpool Refrigirator 285L elite. Compliant was lodged 15 days back. 3 engineers came but changed part by part but still could not find the problem!!

Really pathetic service!!

They are showing hell not magic.

Whirlpool — Poor Service to fix Refrigerator problems

My whirlpool refrigerator has developed a defect for which i sought assistance of the company. It's over 10 days now my refrigerator is still not operational. Every day a new technician has been sent , a new diaognsis and a new quote and an excure that spare parts are not availble.

I'm really frustrated with their Customer Support and Service Center in Tilaknagar, Hyderabad and did not think that a brand like Whirlpool would have such a poor service. My efforts to get across the consumer service manager have been unsuccessful.

I have lost trust in this brand and would advise all consumers not to buy a whirlpool product.

I have several whirlpool devices with me because I had trust in your product ad services. But despite my several complaints, the local service centre hasn't attended to my leaking double door, 450 litres fridge. This has really shattered my trust and Iam left with no option but to file a case in the consumer court. Every time when I contact customer care, the typical answer is that my complaint has been closed . I don't understand that despite my not giving any satisfaction code to the service centre and they not attending to my complaint, how can they close the complaints of client, believing the service centre.I
have ben cheated by authorized centre and I would like to claim in the honouarable court for all this harassment and money I shelled out for AMC.

Very very poor response by the authorized service centre at varanasiin U.P.