DTDC Customer Care

DTDC Customer Care

DTDC Courier & Cargo Ltd.

B101, Phase - 1, Naraina Indl. Area
New Delhi
New Delhi District
Delhi
India - 110028

Customer Care Phone Numbers and Contacts

Phone:011-44900000/01/02/03/04/05/06
Webpage: www.dtdc.com
Satisfactory Rating
1%
Complaints
2071
Resolved
12
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

DTDC related photos (409)

DTDC Complaints & Reviews

DTDC - Parcel missing

User
 Avisek Maji on Jul 29, 2015
On 26th July 2015 my f riend send a Currier through DTDC from Bangalore to my office Indirapuram, Grhaziabad. But I didn't received it because some reason office was closed and DTDC Currier boy didn't call me and send it back to Bangalore. My friend was searching for that Currier and DTDC said it not came to them. Then where is my parcel? CN No.:- B22600593. Delivery boy should call me if office was closed. Now DTDC is responsible if my parcel is missing.
Please help me to find my missing parcel. I have mailed DTDC twice on 22nd July and 27th July. But they did not reply to me yet.
Complaint comments Read comments [1] Complaint category Other

DTDC Courier - Delay in delivery, miss behave

User
 Sana Maidullah on Jul 29, 2015
27/7/2015 EXPECTED DELIVERY DATE. my number is 702341811 my courier from delhi to jodhpur DTDC COURIER know for their fast service by just over a add or mouth of publicity i dont but in my case it was not that as per their services so m going to complain against late service and miss behave with me, and the company service provider say come to my office and collect your courier, for this also thay say today means 29/7/2015. This is the urgent courier and thay dont able provide the service than why take the responsibilty. thay charge high amount for this courie and thay dont able to provide or...
Complaint comments Read comments Complaint category Other

DTDC Courier - Courier not delivered

User
 bineesh_9 on Jul 29, 2015
Dear Sir/Madam, My name is Bineesh, Below mentioned courier was dispatched from source location in 17th July and as per dtdc tracking it has reached dtdc madiwala office (Bangalore) on 22nd but they have not delivered the same to me. Tried to contact all available dtdc numbers and emails, but response was pathetic. DTDC AWB : Z61152713 / DTDC complaint No: 00593197. Kindly do the needful. Regards, Bineesh P.V....
Complaint comments Read comments Complaint category Electronics & Appliances

DTDC Courier - Consignment lost, dtdc consignee no : d22793251

User
 vinodacc9 on Jul 29, 2015
Please find detail mail communications for clear picture, my name : vinod, mob : +91 99000 95679, email : vinodacc9@gmail.com / vinod. Konda@capgemini.com

@mohan : i need justice, otherwise i will proceed with these mail communications further.

From: konda, vinod
Sent: wednesday, july 29, 2015 1:18 pm
To: 'dmc. Ghaziabad@dtdc.com'; branchdel. Gaziabad; mohanraj; mukesh kumar (Cmd club - css)
Cc: vinod reddy; bm. Whitefield@dtdc.com; customersupport@dtdc.com
Subject: re: d22793251

Mr. Sanjeev after 21 days you are...
Complaint comments Read comments Complaint category Jewelry & Watches

DTDC Courier - Consignment not delivered at door

User
 Srikanth Pattela on Jul 29, 2015
Sir,

This is Sridhar from Chirala, prakasam district. I was told by my brother that DTDC Courier people ask us to come to their office and collect the consignment.This time it happened to me I happened to get a consignment with AWB NO:Z59069834, and i was asked to come to their office to collect it. when I asked him to come to my place and deliver the consignment, your representative( owner of the branch ) said that they don't have service in the specified address. My home is in the middle of CHIRALA Town.Actually your people should have delivered the consignment at recipient's...
Complaint comments Read comments Complaint category Online Dating Services

DTDC Courier - Damaged and Stuffs Missing in Parcel

User
 purbia on Jul 28, 2015
I have sent a parcel to India of two boxes (total weight 52lbs) with DTDC through broker Smartsave with tracking no N96026845 on 17th July 2015 from location 2120, North Park Drive-Brampton. Parcel received today at right address but with following items missing in the parcel: • Two packets of sarees from box no 2 • Two sets of ladies suits • 3 pieces of Tops • 1 piece of Short I have checked the total weight of parcel received and it is 20.5 kilos against sent QTY of 23.8 kilos. Also as I mentioned that both boxes were shrink wrapped and were also carrying Dtdc marked taped...
Complaint comments Read comments Complaint category Postal & Delivery Services

DTDC - Shipment not recieved completely

User
 Shilpa007 on Jul 28, 2015
I received a courier which was sent to me from Ludhiana from Mr. Inder. I had ordered a watch and a belt from his store (rout to trends) I recieved the courier on 20th July 2015. When I opened the box I only found the belt in it but no watch. I immediately called Mr. Inder to inform about this. To my surprise he told me that he had sent both the things in the same box. From that day I am following up with him asking him to enquire but he has been telling me the same things that he had sent both together and he doesn't know anything about it. I am stuck up in between as I don't know who...
Complaint comments Read comments Complaint category Postal & Delivery Services

DTDC Courier - On the bad Service by DTDC

User
 heretocomplain on Jul 28, 2015
Dear Concern, On 14th July I sent some ayurvedic medicine to my father via DTDC (from Delhi to Odisha) . CN No.is Z59691002. More than a week it was not delivered to destination (Sambalpur)-that I checked online. Again after few days when I check it shows "returned -house locked". On my reuest my father went yesterday to local DTDC and inquire and one of the officer say "don't worry -it will be deliver by today". On further inquiry they say it was back to Delhi again. Today is 28th of July, 15 -overall 2weeks.It was a very bad experience with DTDC. Thanks, Swagat 9891019102...
Complaint comments Read comments Complaint category Other

DTDC Courier - Packet not delivered on time plus when it got returned, it took 2 weeks to get back to its sender. Awful service.

User
 charubhattt on Jul 27, 2015
I sent a packet for delivery in Delhi. I was told that the packet would get delivered in maximum 2 days. After 2 days when I inquired about my packet, the customer care was not aware of the status. The parcel was urgent and DTDC took a lot of time in delivering it. Its branches and distribution centers do not not coordinate well.

I then had to call dtdc offices in Noida, and Chattarpur, since even after raising a complaint in customer care, no one was bothered to track the parcel. After 6 days the parcel got returned because the receiver, as he had flown to some other country and...
Complaint comments Read comments Complaint category Movement & Delivery

DTDC Courier - Parcel not received

User
 ankursrivastva on Jul 27, 2015
I want to register a complain against your customer executives who are neither responding to my call nor giving me exact information of my parcel delivery. First of all register a complain against bangalore customer executives whom i called at 2:45, 2:37 and at around 12:00 pm from no. 9504138401.
2 and thing, my parcel contains a ear phone bearing consignment no. Z45518625 hasn't been delivered but status is showing delivered. I registered a complain on 29 th june but none of dtdc customer executives registered it and lied to me that they have registered....
Complaint comments Read comments Complaint category Computers & Accessories

DTDC - Wrong delivery of Consignment No.D22416455

User
 Gupta Rajarshi on Jul 25, 2015
A percel was booked from Kelambakkam, Vandalour, Chennai DTDC Branch on 16th May, 2015 for Agartala, Tripura, PIN-799001. But 2 months have passed the parcel not reached to its destination. I tried my level best to contact DTDC Offices at Chennai, SRM Pothari Office, Sorting Office but got no result. Tracking history shows that the parcel has been delivered to Jammu. I do not understand how it is possible. Agartala is North East and Jammu is North West. Jammu DTDC office is not receiving any phone call. Now question is that what to do, how I will get my parcel? Please take it seriously, because...
Complaint comments Read comments Complaint category Education

DTDC - Non receipt of Parcel

User
 Gupta Rajarshi on Jul 25, 2015
A percel was booked from Kelambakkam, Vandalour, Chennai DTDC Branch on 16th May, 2015 for Agartala, Tripura, PIN-799001. But 2 months have passed the parcel not reached to its destination. I tried my level best to contact DTDC Offices at Chennai, SRM Pothari Office, Sorting Office but got no result. Tracking history shows that the parcel has been delivered to Jammu. I do not know how it is possible. Agartala is North East and Jammu is North West. Jammu DTDC office is not receiving any phone call. Now question is that what to do, how I will get my parcel? Please take it seriously, because I am writing...
Complaint comments Read comments Complaint category Education

DTDC - 20 Days and still not received the courier.

User
 Kshitij Chandrasen on Jul 25, 2015
Dear Sir, Tracking No.: P33068428 My friend had sent me a courier about 19 days back- Origin: KHARADI - PUNE Booking Date Monday, July, 06, 2015 Status DELIVERED Destination: INDORE Status Date Thu, Jul, 09, 2015 04:40 PM --- It says delivered but it was not delivered to me. I followed it with the company but they did not respond. Instead they show me their delivery sheet which shows the signatures of my Security Guard, which is actually a forgery because I for a fact know that my security guard signs in english....
Complaint comments Read comments Complaint category Other

DTDC Courier - Not received my courior

User
 Sujit Raj on Jul 24, 2015
Your package is being shipped by dtdc and the tracking number is z61014354.
But i have not received my courior after due date 24 july.
Sujit Raj...
Complaint comments Read comments Complaint category Other

DTDC Courier - Unable to give courier status by DTDC Customer care

User
 Vinay kumar Kokkula on Jul 24, 2015
We have Contacted Panja gutta DTDC Courier through this contact No 7207112468 but they are unable to provide status and Parcel was Courired to Malkapet Area according to them.and gave Several contact no for tracking but they are unable to provide status. 1)9701346426 2)7702203529 3)04033004444 Docket was booked in guntur on 22-july-15(Docket NO:H46723488) for Kairatabad area.it has to be delivered on 23-july-15. but we have not received the parcel till now.. let us know the parcel status...
Complaint comments Read comments [2] Complaint category Postal & Delivery Services

DTDC Courier - Service delay

User
 Ram Niwas Anchra on Jul 24, 2015
Myself RAM NIWAS (DURGA MARBLES) from BOBBILI AP, My family member sent a courier through DTDC SACHIN, SURAT branch in GUJRAT on 15/07/2015 to my address in BOBBILI.But as of now i have not received my courier from DTDC and i have contacted DTDC office in HYD office both landline and Mobile but they are no repy (i contanct hyd becoz tracking report at HYD continue to 17/7/15 to now 24/7/15), when we booked couier, they are told delevery time 3-4 days it means 15/7 + 3/4days= 18/19 july 2015 and i think my my courier not received me next 3 or 4 days what seems DTDC...
Complaint comments Read comments Complaint category Other

DTDC Courier - Parcel not delivered

User
 rajship2k3 on Jul 23, 2015
My parcel (DTDC ref no-M21395530) from my company returned back as they claim no such address.
Matter of the Fact
1. I have written full postal address with my mobile number.
2. My given address is only 1 km from local DTDC office.
3.no telephone call made to my given Mobil number.
4. I even enquired personally to the local DTDC office.
5.Inactive DTDC helpline.

Retuning of my parcel which is happened to be document related to my visa application caused me damage....
Complaint comments Read comments Complaint category Movement & Delivery

DTDC - Parcel Misplaced

User
 Ankur Khunger on Jul 23, 2015
On 18 July 2015 I Gave one parcel to DTDC in Rohini Sector 14 to send in Delhi Only . It was supposed to reach at destination on 13 July 2015. When Parcel was not received I called DDTC office they told me there is problem in their system it will take time and please send your parcel detail via sms to them which i did. Today (23 july 2015 i got a call from DTDC office they are saying we lost the parcel and it will not delivered. I asked to refund the value of parcel..He (DTDC executive ) said i am service boy i can't do this then i replied give your manager number or ask him to call me. Nobody...
Complaint comments Read comments Complaint category Jewelry & Watches

DTDC - Courier Ref No-Z60930369 not delivered.

User
 Jasvir Gulia on Jul 23, 2015
this parcel was sent from Mohali to my add in Gurgaon on 12 July and shown in your tracker having been delivered on 15 July, but I have not received it till date. complaint to your local branch in vyapar kender (0124-4373978) gave no result. they said it was delivered at wrong add, but i am yet to get the parcel. My add col(Retd) J S Gulia h no-110, sector-46 gurgaon -122003....
Complaint comments Read comments Complaint category Postal & Delivery Services

DTDC Courier - Parcel not delivered.

User
 lifesaver92 on Jul 23, 2015
I had sent a parcel from Mangalore to Gurgaon under AWB - B21017097 on 13th July 2015. It reached Delhi apex on 15th July. Since then there is no sign of my parcel. Neither its delivered nor the status is updated on your site. Its been 7-8 days and you people cannot deliver a parcel from Delhi to Gurgaon then that is really shameful. Moreover the best part is why you people have given customer support number as no one ever answers the calls ? I want you to deliver it as soon as possible or else i'll file a case in consumer court very soon....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

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