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DTDC Customer Care

DTDC Courier & Cargo Ltd.

B101, Phase - 1, Naraina Indl. Area
New Delhi
New Delhi District
Delhi
India - 110028

Customer Care Phone Numbers and Contacts

Phone:011-44900000/01/02/03/04/05/06
 

DTDC Complaints & Reviews

DTDC - Track No. Z59524501 its still not delivered.

User
 vaibhav agrawal365 on Jun 30, 2015
Track No. Z59524501 its still not delivered. If you don't have your office in Dist MAHUVA-Gujarat, Why you are taking booking? Its such a poor service from DTDC, i will escalate this issue further as well. While tracking Its shows still in Rajkot, when called in Customer care they are saying its returned to Delhi. Its been 10 days now what is the status of my parcel i don't know. reply ASAP....
Complaint comments Read comments Complaint category Other

DTDC - DESPATCHED CONSIGNMENT NOT TRACEABLE

User
 Kamla Prasad Mishra on Jun 30, 2015
Sir, I have despatched one clothing consignment through DTDC, Kanke, Ranchi(Jharkhand) vide despatched receipt no.K80093669 dated 30.05.2015 for Verion Retailer, R&D Plot No.109 Udyog Vihar, Phase -4 Gurgaon, Haryana-122015.Till date it is not delivered, I have sent my email to the concern region customer care, but behavior of the concern is very poor even they don't pick up phone, if pick up intentionally they take more time, they make the customer to finish the call. Through DTDC web search it shows consignment is lying in the Gurgaon Apex when I approached some of their employees Mr. Mukesh...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

DTDC - Courier Lost - not handled properly AWB no. Z56062275 Baddi to Hyderabad dated 27 may 2015

User
 Pankaj_Rathore on Jun 30, 2015
Dear Sir, I would like to inform you that we are regularly sending our couriers through DTDC Baddi. We have sent one courier consisting important repair parts of our machine via AWB no. Z56062275 on dated 27 May 2015 from Baddi to Hyderabad. Consignment has not delivered to Hyderabad address or retuned to us till now. We have start enquiring for this consignment on 26 june & as per web tracking it shows that consignment returned to Baddi on 18 june 2015, but not delivered to mr. Nitin shrivastava. When we informed this status to Mr. Mahendra of Baddi DTDC branch he has not given...
Complaint comments Read comments Complaint category Products & Services

DTDC - goods received in opened and theft of the items in it

User
 Mohan Pvdvr on Jun 30, 2015
AWB No. H46987537, dt.27/06/15 from Kothagudem to Mancherial. Goods received by v.ramu in parcel alredy open condition and some of the packed items are not there in parcel worth rs.500. Kindly take the immediate action on this and found the person who did this and let us know the person details.and reimburse the above amount immediately.take an urgent acton in this regard. Parcel was not delivered at home. The dtdc persons called the receiver and he went to receive the parcel on 30/06/2015 by afternoon. So take necessary action quickly and tell us the person who did this....
Complaint comments Read comments Complaint category Other

DTDC - AWB/REF NO...N95925539 could not found

User
 Ravishankar korikkar on Jun 30, 2015
N95925539 (International courier) is the tracking number for our consignment booked at DTDC- Bangalore -Magadi (JMC circle) Agent code BF-035 on 27th June 2015 .Tried to track the same but in DTDC tracking system it shows ( AWB/REF NO...N95925539 could not found. Please contact Customer care (local code) 33004444).If we call 33004444 – No body answering then I called the agent number -080-41673608 but he don’t know the status and he provided numbers 080-26701335, 080-30080016, 080-26700711.Then first I called 080-26701335 – she told her name Pallavi and she is not handling the case and the...
Complaint comments Read comments Complaint category Postal & Delivery Services

DTDC - shipent due on 26th june 15 ,delivery failed done on 29th despite availing premium service for Rs 220, was urgent regarding job.

User
 manishtuttu on Jun 29, 2015
My courier Tracking Id - V22325841 was to be delivered on 26th june during office hours as committed. That's why opted for premium service worth Rs 220.0. It was urgent regarding job, also copy attached herewith of the docx that was sent. Read paragraph 4. The shipment was delivered on 29th june despite my request mail to customer service on 26th june seeking urgent delivery. my mail-id : ojha.manishkumar10711@gmail.com Your services have lost my faith. I have nothing more to say. I have requested refund from dtdc office at kolkata mohisgote, mail-id: mohisgote.kol@fr.dtdc.com. Hope...
Complaint comments Read comments Complaint category Government Organizations

DTDC - Non receipt of My item

User
 ramanaik me on Jun 30, 2015
Z56196880 this is my order tracking ID. i hv orderd an item in craftsvilla on 2.6.2015, they sent it through DTDC and given the above tracking ID Z56196880. When i searched with the above number it was showing the status as IN TRANSIT from 3.6.2015. when i contacted to nearest DTDC i.e., Eluru branch, they are saying that no item is received with the above ID. i hv made online transaction. i think all the money was waste. no one is responding proparly. what should i do....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

DTDC Courier - Parcel Delivered into Wrong Hands without Consent.

User
 lisina on Jun 29, 2015
B22468503 is the courier tracking number from DTDC. Though the records show that the parcel was delivered, it was delivered into wrong hands(without our permission) which ultimately caused us Rs 1625 and lost valuable stuff that we have been waiting for weeks together. We did not receive any call from the delivery person who just blindly handed over the parcel to the security in charge, who in turn left with the stuff quietly....
Complaint comments Read comments Complaint category Postal & Delivery Services

DTDC - My shipment roaming around in Hyderabad 29 june

User
 EastInWestInEast on Jun 29, 2015
DTDC should not function as courier. It is a cheap god-forsaken packers and movers. There is no professionalism, no sense of responsibility and no sense of service. How it is functioning I have no idea. I went against an experience of a colleague who had the similar experience but thought let me try. Well, the story turns out uglier. My shipment no. z57289011 sent on 24 June, today is 29 June, is still roaming around Hyderabad. From one point to another. I should have gone for Professional couriers or any lesser know courier. I am sure they are working hard. DTDC is all because of advertisement....
Complaint comments Read comments Complaint category Postal & Delivery Services

DTDC - CONSIGNMENT Z58200529 NOT RECEIVED

User
 850627f on Jun 28, 2015
CONSIGNMENT NO Z58200529 DATED 22/JUN/15 SENT FROM LUDHIANA(PUNJAB) TO VISAKHAPATNAM(AP) NOT RECEIVED TILL DATE(28/JUN/15). THEY TOLD IT WILL BE DELIVERED IN THREE WORKING DAYS. NOT EVEN A SINGLE CALL FROM THERE SIDE. NO RESPONSE FROM ANY OF THE CUSTOMER CARE NUMBERS I TRIED TO CONTACT, LOCAL BRANCH NO 7396001113 NO RESPONSE HYDERABAD CELL TOLL FREE NO 040-33004444 NO RESPONSE EVEN I AM UNABLE TO E-TRACK MY CONSIGNMENT AS IT SHOWS SERVERS UNDER MAINTENANCE. WHAT THE HELL IS THIS.THESE PEOPLE SHOULD QUIT THEIR JOBS ASAP. THEY ARE NOT WORTH OF A PENNY. HEADACHE FOR CUSTOMERS LIKE US. IMMATURE...
Complaint comments Read comments Complaint category Postal & Delivery Services

DTDC Courier - Poor service and bad work ethics

User
 ambicabanu84 on Jun 28, 2015
hi, I had ordered a book online through Amazon with tracking number Z59468591 and they had chosen to send the book through DTDC. A few days after I placed the order I get a call from Mapusa DTDC office saying I have to pick the book because my home is in an out of coverage area. I was angry as to why I had to spend extra money to pick up a book which I had already paid for including delivery charges. I had requested DTDC supervisor in Panjim(his phone number is 9823795837) over a phone conversation to bring the delievery parcel till a nearby point from where I could collect it. He agreed...
Complaint comments Read comments [1] Complaint category Postal & Delivery Services

DTDC Courier - Delivery of parcel not done

User
 Tushant3456789 on Jun 27, 2015
I was going to receive 2 parcels from Proctor and Gambler company.They booked Dtdc courier company on 16June, 2015 and handed over the parcel to them.Till date the parcel has not gone out of Mumbai(after 11 days).This is truly a worst service.I called their all customer care and even Gwaliors Dtdc courier.Either they are not answering and if answering they all are giving other number to call.I am really fed up this company.I want my parcel to be delivered anyhow. Tracking no.::1)M21753634 2)M21755510...
Complaint comments Read comments Complaint category Postal & Delivery Services

DTDC - M20816331

User
 iqsingh05 on Jun 27, 2015
Dear Team I have recd the courier on 26 june15 ref no.M20816331.But when packet was opened it was found tempered and the product was missing. Product>Metal monument Cost >Rs.3600 Dispatched by Subrat Sen c/o CEH Diecast, on dated 23 june15 Mumbai mob no.+919820980010 Expected resolution> Either product or refund of Rs.3600/- Regards Iqbal Singh 9897274334...
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

DTDC - Consignment No. : V18816550 not tracable

User
 alp2015 on Jun 27, 2015
Consignment No. : V18816550 Consignment Date : 25/06/2015 14:30 Hrs Service : DTDC Metro Plus I have booked shipment as above mention details. There are not any shipment tracking status available either online or from your booking center and also from local office. I also mailed the same on next day 26/06/2015, but still there is not any response....
Complaint comments Read comments Complaint category Electronics & Appliances

DTDC Courier - claim of 750/-poor service and unsatisfied response.

User
 birinder11 on Jun 27, 2015
I put my claim to dtdc of Rs 750/- on 17 feb 2015 having docket no. Z40822415(dated 7 jan 2015) and i also completed all documents required by dtdc. Till now i have not received my claim. I submitted all documents to Mr. Anil sharma( branch manager)Amritsar, he send documents to mrs. Anupamma (chandigarh) having mobile no. 84 27 685155 when i talk to her she said plz connect mr khan having phn no. 0172 401 1737. I send a parcel from ex Amritsar to mumbai(panvel) on 7 jan 2015, when i enquired about my parcel on 13 jan 2015, panvel branch (having email css.panvel@dtdc.com)send me the mail along...
Complaint comments Read comments Complaint category Postal & Delivery Services

DTDC Courier - Consignment missing

User
 Vivek Mishra. on Jun 26, 2015
My consignment was couriered from Sriperumputhur, Chennai to Bangalore on 11th of May, 2015, which was undelivered at the destination. According online status, it is returned to origin due to door closed on 16th of May, 2015. But according to your R.O, Chennai, they have not yet recieved the consignment, even after 31 days. I am afraid that my consignment is missing and is untraceable now. This is to let you know that it contains very important documents in originals....
Complaint comments Read comments [1] Complaint category Movement & Delivery

DTDC - Not delivered on Time -Tracking No.: V23200549 (PREMIUM EXPRESS PRODUCT-REGIONAL PLUS)

User
 RamanaReddy_k on Jun 26, 2015
Hello DTDC Management, My friend booked a courier on Origin: MARKAPUR - ONGOLE Booking Date :Wednesday, June, 24, 2015 and the type of service type is PREMIUM EXPRESS PRODUCT-REGIONAL PLUS I supposed to receive with in one day June25, 2015, but I did not receive Finally I received on June25, 2015 at 5.30 PM. to receive after 2 days it is equal to ordinary courier, then why you are charging extra for this please respond to this mail : krreddy44@yahoo.com...
Complaint comments Read comments Complaint category Movement & Delivery

DTDC Courier - Delay in delivery of consignment

User
 Gowthamcbe28 on Jun 28, 2015
I booked a consignment with ref no V22252788 on 23.06.2015 from Coimbatore to Pune. They charged R's.270/- and said it will be delivered in 24 hours that is one day. But it is delivered only on 25 the June 2015 which is more than the stated time....
Complaint comments Read comments Complaint category Postal & Delivery Services

DTDC - URGENT- DTDC Co. Consiment no- D22204953- FARIDABAD to NAGPUR.

User
 BHPL on Jun 25, 2015
Dear sir, MangalTube booked my parcel no D22204953 on 18.06.15 from FARIDABAD to NAGPUR. Even today 25.06.15 till i have not received the parcel & even there is no real time status. In internet tracking system shows --- Fri, Jun 19, 2015 Processed & Dispatched from DTDC APEX DELHI APEX, DELHI 03:15 PM.------ There is no further details. When i inquire from DTDC office they replied me that there server is slow. So we cant track now call me tomorrow. We have already getting too much loss. Material is most urgent. Please help me & do need full. BHPL Co....
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

DTDC - courier not received, delay in service

User
 pythoncode on Jun 25, 2015
An assignment after reaching kanpur was supposed to be sent to its destination, since it was an urgent assignment so we tracked by internet and then called the local office where they said that it won't reach today, where they promised that it will reach on time (as whole motive of sending the assignment would fail if it doesn't reach on time). We told them complete issue regarding the urgency of the assignment and that it won't be possible for the person to come and collect the assignment but all in vain. This whole thing happened only because there office was closed on that day for no reason....
Complaint comments Read comments Complaint category Postal & Delivery Services

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