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DTDC Customer Care

DTDC Courier & Cargo Ltd.

B101, Phase - 1, Naraina Indl. Area
New Delhi
New Delhi District
Delhi
India - 110028

Customer Care Phone Numbers and Contacts

Phone:011-44900000/01/02/03/04/05/06
 

DTDC Complaints & Reviews

DTDC - no delivery of courier as well as no update plus bad behaviour of office staff

User
 antara10 on Mar 31, 2015
Hi Team, We have posted a courier on or before 25th march from patna to ranchi. Till 31st March we did not get any update. On 31st when we started tracking courier, we came to know delivery on mentioned address is not possible. ISSUE: 1.DTDT should confirm the detailed address of delivery and accept the courier only when delivery is possible else inform customer that they need to go to DTDC office and collect. 2.And in case of this kind of issue before customer calls DTDT office should call and inform about the courier detail. 3.The behavior on call of the office staff was not at...
Complaint comments Read comments Complaint category Banks

DTDC - Order not received but status is showing as delivered

User
 ck_cci on Mar 31, 2015
Can you help me to these Reference No.. tracking status is displaying as delivered but till now not received these orders. I have added the contact number to these orders as below. Order CONFIRMED. Reference No.: S00998828 ( I have given mobile no. to this order: 7870206091 ) Order CONFIRMED. Reference No.: S01112824 ( I have given mobile no. to this order: 8792873224 ) But in tarcking status, under receiver's details showing some other person's mobile number. This is not my mobile number. Even receiver's relationship is not mentioned. Received by DEV & SIGNATURE, who are these people,...
Complaint comments Read comments Complaint category Other

DTDC - Hired people are very rude and they dont khow how to speak with customer

User
 nakate.rahul on Mar 31, 2015
How you hired the people, they don't know how to speak with customer, We come to you because your market name and your past services, But now a days your some people speak very rudely something like they don't want customer, if you cant manage this things please tell us we will go with some other options....
Complaint comments Read comments Complaint category Unsolicited Phone Calls

DTDC Courier - Non Shipment Of Consignment

User
 Rajendermalik on Mar 30, 2015
I Rajender Malik had booked a consignment (CN No - H42332761) from Secunderbad/Hyderabad to Gulbarga on 28 Mar 2015. As per your web site the shipment is still lying at Hyderabad and your Uppal office as well as Begumpet office are unable to trace it and it seems they have lost it. It was an important consignment and its not reaching at destination is resulting into financial loss each day, that too huge. Thus it requested to kindly trace the consignment (CN No - H42332761) and deliver it at destination without wasting any time....
Complaint comments Read comments Complaint category Other

DTDC - parcel not delivered yet

User
 NITIN BUDHIYAN on Mar 30, 2015
My sElf NITIN BUDHIYAN there is a parcel dispatched on 2 March 2015 in my name but it's not delivered yet order tracking no is X811737946. DTDC FRANCHISE people also not in helping nature. Return my parcel from where it's originated otherwise delivered it to my Address That's Mention on The Parcel NITIN BUDHIYAN Cell no 08050145147 Bangalore...
Complaint comments Read comments Complaint category Postal & Delivery Services

DTDC Courier - Abnormal rate, Wrong commitment & Late delivery

User
 prasanth Samal on Mar 30, 2015
Dear Sir/Madam, Finally had to write you when got to a helpless situation when I was charged abnormally again and again, Charged Rs. 600/- for a parcel (2.7 Kilogram) from Hyderabad to Kolkata, when spoken to the support team at DTDC on 040 - 30947200 the lady who answered the call said yes this is abnormally charged And it was committed the parcel will be shipped to kolkata will be by air ways And the parcel will be received in 2 days time This is not the 1st time I am facing this problem, I have reported this to DTDC several times on their support number And the consignment number is...
Complaint comments Read comments [1] Complaint category Other

DTDC - Missing of Item in Courier

User
 sree_pagolu on Mar 30, 2015
My name is Srinivas from Gudivada.My friend booked a parcel from Nellore containing of 2 items one is Pen, other is Key Chain sent from my Closest friend.I received Pen but Key Chain is Missing.On 28th Mar'15 my friend sent parcel from Nellore to Gudivada and on 30th Mar'15 at 10AM I went to the DTDC Office, Gudivada and they opened the bag and they found my cover and handovered it to me.I took it to the home and opened and found Pen only Inside and a special Key Chain from Special person was found missing.I was very much discouraged and felt very sad about the DTDC because I only suggested to my...
Complaint comments Read comments Complaint category Neighbours

DTDC - Regarding on local office and agency

User
 Chaudharyneenusingh on Mar 30, 2015
this is to inform for your local office and agency where Courier started from Delhi. Courier started from delhi on 26th march and till now 30th March didn't reach Hyderabad customer location. Such a worst service by DTDC as they said parcel will reach Hyderabad on 28th March and even after calling many times in Hyderabad local office First no one is responding numbers and i tried atleast 50 times today but no respond from any of office and even main office. 9704085922 number mentioned on DTDC site and after struggling 3 hours from morning one branch responded and given Banjara Hills branch number...
Complaint comments Read comments [1] Complaint category Employees

DTDC - complaint for misplaced item

User
 Hamesh Gangadharan on Mar 30, 2015
my case no is 00186225 i have booked a courier from delhi on 20-03-15 to calicut, kerala but now no details on tracking of my item and ur local courier agents response at calicut is poor and irresponsible. now if no more response im forced to go for consumer court thankyou Dr Hamesh Gangadharan...
Complaint comments Read comments Complaint category Digital Cameras

DTDC Courier - Non Delivery of shipment

User
 Reshpm on Mar 29, 2015
HI, I had a shipment shipped from Trivandrum on 5th March 2015 (tracking number R17518713) through DTDC Courrier Service. This never reached me and I have been following up this from past 3 weeks. The shipment showed ‘delivered’ without any contact number on their website. the signature was just ‘R’. This shipment was worth Rs3040. I never got anyone answer the Bangalore offices of DTDC when i tried calling. I have been trying their madiwala office number. The sender contacted the Trivandrum office and they followed up and I had Mr Harsh (head for Kerala and Tamilnadu) call me more...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

DTDC - B19833815

User
 nikhilpsit07@gmail.com on Mar 28, 2015
Hi DTDCI have sent a parcel from Bangalore (PIN-5600100) Karnataka to Kannauj (PIN-209727) UP, On 24 Wednesday, The DTDC person promised me for the delivery within 3 days, Parcel should have reached within 3 days.Why it is not getting delivered within time ?Why DTDC does not care about time, I had 3/4 times bad experiance with DTDC, I will never use again.Please make sure the delivery by Sunday 29th 2015, else I will make a legal action.your disgusting services always frustrates the people.Nikhil Trivedi8884253182nikhilpsit07@gmail.com...
Complaint comments Read comments [1] Complaint category Postal & Delivery Services

DTDC - parcel not delivered on time ,

User
 vipul anand 16 on Mar 28, 2015
i had booked parcel on 24.03.2015 thru DTDC plus courier from day and courier services (authorised franchisee dor DTDC ) sector 26 chandigarh. concerned person Mr Pandey assured that ther parcel will be delivered on 26.3.2015 if i book thru DTDC plus services. as my parcel contained temerature sensitive product i opted for plus services my docket no is v21681134 dated 24.03.2015 . i have been in continous follow up with mr pandey the owner of franchisee in sector 26 mob number 09872728869 he has not been attending my calls since i first complained on 26.03.2015, then i called on land line 0172-5088933,...
Complaint comments Read comments Complaint category Pharmacy

DTDC - Product not yet delivered since March 22nd 2015 even after complaining many time.

User
 akashku on Mar 28, 2015
Hi My name is Akash Kumar and my Wife Mrs Kuheli Sarkar booked courier from DTDC on March 22nd 2015 from Inderpuri Nariana New Delhi to deliver a Cooler from New Delhi to Raiganj West Bengal. Consignment number for courier is Z37487896 we paid him Rs 2100.00 cash but till date we haven't received our cooler. Me and my wife tried to take status many time each time he said it will get deliver in one to two days and now it has been more than a month. and how he is saying he have booked the cooler with different courier agency and given the no.for that and said to contact them not us. We also...
Complaint comments Read comments Complaint category Movement & Delivery

DTDC - DTDC - Parcel not yet received its over 7days

User
 Harish8361 on Mar 28, 2015
on 21st March my parcel having reference number Z50188307 was shipped from you Chandigarh dispatch cetre But have not yet reached the ddestination. Please Look Into the matter urgently so that i wont create any further problems. regards, Harish......
Complaint comments Read comments Complaint category Postal & Delivery Services

DTDC - Parcel not yet received its over 10days

User
 rohit joseph thomas on Mar 28, 2015
on 17th March my parcel having reference number D21059552 was shipped from you Noida dispatch cetre But have not yet reached the ddestination. Please Look Into the matter urgently so that i wont create any further problems. regards, rohit...
Complaint comments Read comments Complaint category Wedding services

DTDC - more than 48 hours required to deliver local courier

User
 Pramod Savanoor on Mar 27, 2015
DTDC Docket number : B19739264 If you track the docket number, it has reached Rajajinagar on 27th 8.14 am but whole day it was not delivered. However till now it is not delivered. This is really not the service expected from DTDC. Pls. look into this matter and make sure these kind of delay will not be repeated again....
Complaint comments Read comments Complaint category Movement & Delivery

DTDC - missing my parcel

User
 Amit46 on Mar 27, 2015
i post one parcel from awadhpuri bhopal to varanasi. through one of the known courier services called "DTDC". i posted that on (17-03-2015), till today's date (28-03-2015) my parcel hadn't receive at the destination location. i tried to track the details but as per the tracker my consignment has been reached to one of its franchisee in Delhi apex, Delhi on (18-03-2015), for 11 days it showed the same status. When i call bhopal dtdc office they say sorry sir we missed your parcel. (Doket no. D20090591)...
Complaint comments Read comments Complaint category Postal & Delivery Services

DTDC - Package not delivered on-time

User
 Vardaan26 on Mar 27, 2015
Dear Sir, I would like to inform the concerned authorities about failure in timely delivery of my package (Consignment No- Z50291647). It was booked on 26th Mar 2015 in morning from Selaqui-Deharadun. The staff person there assured us that it will reach the destination on 27th Mar 2015 but unfortunately it didn't reach there. The consignment was addressed to a government office, and now tomorrow i.e. 28th mar 2015 being Saturday it will be close. So the package can be delivered on Monday only. I also try to contact your Khirki ext. branch, but nobody answer my call, also one time a person asked...
Complaint comments Read comments Complaint category Education

DTDC - Failure in Important Service

User
 gstechnology on Mar 27, 2015
Grievous Complaint : Against DTDC Couriers Dear Sir, I had booked two packages containing Tender documents addressed to vide Way Bill Nos : V21578778 and V21578779 on 21st March to be delivered to Ms GAETEC, Vignyanakancha, Hyderabad, 560059.. The Franchise staff Mr Pundeshwar at 18/19, Scindia House, Connaught Place, New Delhi 110001 checked and accepted the packages. On tracking, to my surprise, I found that the packages are being returned to origin saying that there is 'no service'.. This is appalling service as we lost the Tender acceptance due date and were not allowed...
Complaint comments Read comments Complaint category Products & Services

DTDC - Letter not delivered.

User
 dprks on Mar 27, 2015
Letter booking Ref No- Z49772795 it is showing delivered on 23/3/2015 but not received to me . It was in my name & mobile no was also written on letter still not delivered in hand of addressee. I am in contact with your Biswas Nagar, Delhi office still not co-operating. Talking in non cooperation manner. Please arrange to deliver as early as possible.direct the deliveryman to come in office on monday and show me the person to whom handed over the letter. regards Dev Prakash CPCB, Parivesh Bhavan, East Arjun Nagar, Delhi-110032 Mob- 9968655604, email: dpcpcb2002@yahoo.co.in...
Complaint comments Read comments Complaint category Government Organizations

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