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DTDC Customer Care

DTDC Courier & Cargo Ltd.

B101, Phase - 1, Naraina Indl. Area
New Delhi
New Delhi District
Delhi
India - 110028

Customer Care Phone Numbers and Contacts

Phone:011-44900000/01/02/03/04/05/06
 

DTDC Complaints & Reviews

DTDC - Parcel torn and items lost

User
 Navdeep25 on Apr 25, 2015
This courier service could be rated as one of the worst which includes mishandling of the package including goods visibly lost from the carton and carton torn from the sides for the same activity, this started even right from asking for unnecessary extra illicit charges from the consumer, at their pune office....
Complaint comments Read comments Complaint category Postal & Delivery Services

DTDC - Misbehavior of the executive

User
 Himanshu Soni on Apr 25, 2015
I went to the DTDC courier office in Dehradun which is nearby DAV PG College. I told him that I would like to send a hard disk and a laptop battery to Kolkata. After that he told me that the courier charges will be Rs. 190, but we will not be responsible if your products will lost or someone will tear my parcel and took these things from inside. He clearly told me that if you want to send these without insurance then you cannot say me anything if your parcel or any of the things will lost. My concern is why they are taking charges from us if they are not responsible for the things?? How can they...
Complaint comments Read comments Complaint category Postal & Delivery Services

DTDC Courier - Very bad dispatch of parcel with loss of part of parcle.

User
 pnkatikar on Apr 24, 2015
In the first week of March, we dispatched a carton of 12 Sarees with bill of sarees, & insurance to Kolkatta. It was good that we photographed the packing before dispatch. But the consignment reached in very bad condition. Carton packing was removed & only 10 sarees were found to be raped in a single other cloth with no details of bill & no of sarees. The envelope mentioning all details was lost. we crosschecked the things many times. The Kolkatta party said that this happened with DTDC many times & so they banned this courier. It was very frustrating @ such a international courier...
Complaint comments Read comments Complaint category Movement & Delivery

DTDC - No update for the consignments till today

User
 ranabir roy on Apr 24, 2015
Dear Sir/Madam, Regularly we are receiving the DTDC consignments without any issues. But for last 15-20 days or above, we are getting the most worst service that we have never thought off! Still we didn't receive our 4 nos of consignments- D22425957 (BOOKING DATE-15-04-15)-STATUS- LYING WITH GUWHATI DTDC OFFICE. D22425959 (BOOKING DATE 15-04-15)-STATUS - LYING WITH GUWHATI DTDC FROM 17TH APRIL 2015. D21316980 (BOOKING DATE 27-03-15)-STATUS-LYING WITH KOLKATA DTDC FROM 31-03-15. D21316978 (BOOKING DATE 27-03-15) STATUS-LYING WITH KOLKATA DTDC FROM 31-03-15. Several communications...
Complaint comments Read comments Complaint category Postal & Delivery Services

DTDC - not come pick up & no responce for calling, no lifting landline calls

User
 Agritech Engineering Private Limited on Apr 24, 2015
Dear sir / madam..., please kindly find the below mentioned dtdc courier office address DTDC Courier konappana agrahara, bangalore-560100, karnataka, india. we are inform to you this office working is very bad, because no answering land line calls, not lifting phones., no responce..not come to pick up & drop also.no information given to customers..please strictly take action immediately....
Complaint comments Read comments Complaint category Other

DTDC - Delay in courier

User
 ca.sushil Kumar on Apr 24, 2015
1) . I have sent a courier (Z48400195) through dtdc on 24th february 2015 from gurgaon to jaipur. 2) . Above courier arrived at dtdc apex jaipur on 25th february 2015 but dispatched at destination address on 12th march 2015.

I just wanted to know the reason for the delay. It is a question of my & my family respect / reputation.

It is a huge issue for me and my family.

Regards
Sushil kumar
+91 - 9899627808...
Complaint comments Read comments Complaint category Wedding services

DTDC - Horrible Service ever

User
 deepti goud on Apr 23, 2015
I am yet to receive a package from delhi to banglore, , , , which is very important to me. every day i check my status, , it has been roaming around delhi!! there has to be sme serious action that has to be taken against them!!! we send couriers, because it is important !!!...
Complaint comments Read comments Complaint category Products & Services

DTDC - Delay in receiving consinment

User
 avnitksingh on Apr 22, 2015
Sir, i have send an important papers from bangalore to ernakulam on 20 apr 15 at 1030a.Am. Vide consignment no. V21383474. I am sorry to say that item could not reached in time instead on 22 apr at 0315 p.M.. I lost the job for which the paper was despacthed by paying rs. 175/-. Can authority may look into the matter? Now, what is the difference between speed post and courier srvice? Please compensate.

Thanks

Ak singh...
Complaint comments Read comments Complaint category Postal & Delivery Services

DTDC Courier - delay in delivery of parcel

User
 mayank125 on Apr 22, 2015
hi, I have booked a parcel from mumbai with consignment no V21873520 on 14 april with dtdc blue. It was scheduled to reach haldwani on 17 april but since 16th april no notificatiuon is there from dtdc and right now parcel is in delhi from last 7 days. I have loged complaint on dtdc but now they are not picking up the phone....
Complaint comments Read comments Complaint category Mobile Handsets

DTDC - horrible customer service at DTDC Perungudi courier service

User
 ashuversifier on Apr 21, 2015
I was supposed to received a courier 3 days before on 19-Apr-2015 and everytime I call the Perungudi DTDC branch, they talk to me so rudely and ask me for the consignment number. How am I supposed to know the consignment number if I am the receiver, and the courier is sent from some random organisation to me. I am telling my name and phone number and every other detail but their response is horrible to it rather than even giving the slightest consideration to what I am trying to explain them....
Complaint comments Read comments Complaint category Online Shopping

DTDC - Item not recieved

User
 nishanagrani89 on Apr 20, 2015
I have booked an apple macbook from ebay that is being delivered by DTDC couriers. From friday (17/04/2015) 10:25 AM i see the status as "OUT FOR DELIVERY" And today it is monday EOD. I haven't recieved the pack yet. I am looking forward day and night to recieve the package as already it is out for delivery. Just wanna know whats wrong with you guyz ?????? Seriously i have got a really worst experience in mah lyf with you guyz. I will never prefer DTDC courier. For your reference - PaisaPay ID 39030739100 Airway bill number: x11064079 Seller- Aarti Gupta- 9711130800 Phone- 9632081064...
Complaint comments Read comments Complaint category Electronics & Appliances

DTDC - Courier docket not delivered on time

User
 G K Gurupackiam on Apr 20, 2015
We (Veeyes Engineering Pvt Ltd, Coimbatore)have booked a docket to M/S.Chennai Gaskets and Engineering Products, Thirumudivakkam, Chennai on 18.04.2015 vide docket no.C59275809. DTDC People first informed our vendor that it has been moved to Mangadu. While approaching Mangadu branch they informed that the docket number is not correct.After showing the docket sent thro mobile only futher investicated and informed it has gone to Maraimalai Nagar and the docket would be delivered by tomorrow evening. But we sent another docket to M/S.Siva Forging on 18.04.2015 and the same have been delivered...
Complaint comments Read comments Complaint category Business & Finances

DTDC - Wrong price was charged

User
 Sumanto Roy on Apr 20, 2015
Hi, I had sent one courier via DTDC (Consignment number -K77928602) on 23rd March, 2015 from Kolkata (Jadavpur) location to Hyderabad location for which I was charged Rs. 180. The parcel was containing some documents weighing less than 400 gms. Later when I checked the price for the same weight between same locations with the product facility 'Lite' I noticed that the actual price was Rs. 120. I was wondered how the franchise charged me so much extra amount and he issued me one manual receipt only. Kindly let me know what is the actual courier charge for the same. regards, Sumanto...
Complaint comments Read comments Complaint category Unauthorized charges

DTDC - parsel is not deliverd at right time & date

User
 bhavin.salunke on Apr 20, 2015
dear sir, i am bhavin salunke owner of mushkan communication bilimora (gujarat) my currier from your vapi branch is not delierd at right time & date all time.i have faced many time this problem. there was not good responed from your vapi branch when i track my parcel so please solve this problem as soon as possible thanks & regards mushkan communication...
Complaint comments Read comments Complaint category Products & Services

DTDC - Case# 00200067 || Consignment # V22362142 || Undelivered

User
 awasthidevesh on Apr 20, 2015
I am sure this mail won’t affect your team a bit; still I am bound to mention few ticks below: 1. Pathetic customer service from you guys. a. It took Customer Service 5 days to reply back to an irated customer for a mail marked ‘IMPORTANT’. b. Unprofessional way of handling a query. c. No phone call from you guys even after asking so. d. Unavailability of Customer Service on phone. [The phone wasn’t picked for 10+ times] 2. Even more pathetic experience with respect to courrier delivery (Sent: 11:30 AM, 30th march, 2015 & Received: 5:00 P.M, 4th April, 2015). It took your organization...
Complaint comments Read comments Complaint category Mobile Handsets

DTDC - DTDC Damage complaint C/N No. D20863863

User
 Asokan TV on Apr 20, 2015
We had booked a parcel (Office items including Printers, Fax machine, A/Cs, Scanners and Desktop computer, etc) through DTDC from Chennai to Cochin vide C/N No. D20863868 on 25/03/15. The parcel was booked through Mr. Seethapathi of DTDC?s Cathedral Branch Office in Chennai. They quoted Rs. 30/- kg for Coimbatore and Rs. 45/- kg for Cochin. The parcel was to be transported to Cochin. We have transport service from Coimbatore to Cochin so thought better to book for Coimbatore. After booking the cargo they advised that it can?t be delivered in the address provided by us. Then we told them to book...
Complaint comments Read comments Complaint category Other

DTDC - Consignment no is: Z51517352.

User
 Vikrum on Apr 20, 2015
I have never received this shipment and on your website it is showing as delivered. Is this a kind of joke you are playing with customers. This was a very sensitive document and it is very sad that you have delivered this to someone else without verifying customer's identification. If i do not receive this shipment within next 24 hours, i am going to file a complaint against your company and will make sure that you bear all my losses and will make sure that this fraud practise get stopped...
Complaint comments Read comments [1] Complaint category Education

DTDC - Consignment hasn't reached

User
 SomaPK on Apr 19, 2015
Hi Sir, My Consignment (D22135987) was dispatched from Coimbatore on April 9, 2015, it still hasn't reached its destination.i.e. Silchar. It's been 10 days, the consignment has my mother's life saving medicines. None of your customer care number works and when I contacted your silchar office I was told that if this was so important why I didn't picked it up from Kolkata. If this goes on I will be forced to lodge a case in consumer court!!!. Sincerely Soma Purkayastha...
Complaint comments Read comments Complaint category Postal & Delivery Services

DTDC - Consignment not reached till date

User
 Brijen Rawat on Apr 19, 2015
Dear Sir/Ma'am, My consignment number is V19671081 Dispatched date 13/04/2015. But very surprisingly could not reached to destination Kotdwara. Its been one week could anyone give me the explanation why my product has not reached. I have gone to DTDC office and explanation was very shocking, reason given was that DTDC celebrating its silver jublie so employees are quite engaged. So please let me know when my consignment will reach at my destination. Thanks, Brijen....
Complaint comments Read comments Complaint category Products & Services

DTDC - MISPLACE OF MOBILE SENT THROUGH DTDC

User
 Thomachan Madathikkunnel on Apr 19, 2015
sir, Consignment D22325193 was sent from trimulgherry, secunderabad to Vadakanchery, palakkad, kerala on April 6th 2015 but has not been delivered yet. On april 12th, I contacted the local dtdc courier on phone and they told me that the parcel has nt reached kochi and will be delivered soon. I contacted them again but i didn't get any information about my courier.I have contacted the regional head, he tld me that he will call me back within one day, but he is not picking up the call there after. The courier contain Xperia Z2 mobile which cost Rs32000 outside, I bought it online for Rs 21000...
Complaint comments Read comments [1] Complaint category Postal & Delivery Services

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