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DTDC Customer Care

DTDC Courier & Cargo Ltd.

B101, Phase - 1, Naraina Indl. Area
New Delhi
New Delhi District
Delhi
India - 110028

Customer Care Phone Numbers and Contacts

Phone:011-44900000/01/02/03/04/05/06
 

DTDC Complaints & Reviews

DTDC Courier - parcel not delivered but status shown in delivered as per online tracking

User
 rajat12gat on Mar 2, 2015
Hi, i have purchaged new V guard starblizier by online shopping amozon.com, seller send a parcel by DTDC courier with track ID, but DTDC courier member not delivered product, update the status delivered, kindly resolve these issue . Track ID H40354179 BR\ RAJAT MISHRA +91 9179420552...
Complaint comments Read comments Complaint category Other

DTDC Courier - Consignment No : M15836161 delivered to incorrect address.

User
 brahul7 on Mar 2, 2015
Hi All, I am really upset that the cited consignment has been incorrectly delivered to the incorrect address. I have gone from pillar to post to request everyone involved to receive the details as to where has the shipment been delivered to. The shipment contains my degree certificate which is very very important for me. I have been requesting to at least let me know the address to where this has been delivered, so that I can go and collect it myself. But I am still waiting for this detail. The online tracker doesn’t even show the address or the name of the person to whom this has...
Complaint comments Read comments Complaint category Other

DTDC - DELAY DELIVERY

User
 Riteshlal on Mar 2, 2015
Dear Sir/Madam, One cnmt booked from patna to dehradun ag. doc no. - L75275047 on dtd. 21-Feb-15 and Last 3-4 day's continiously contact with your customer care with Mr. Suneel/Ambrish, but i'm not getting proper revert. I requested with both of him that in this pkt have some imp. document and required before 03-Mar. requesting you please provide till today eod. please understand my prob. Regards : Ritesh Lal Dehradun 9369851557/8392815017...
Complaint comments Read comments Complaint category Education

DTDC Courier - Lied About Service and Poor Customer Suppoort

User
 Chinmay79 on Feb 28, 2015
I am Chinmay Routray. I just want to file a complaint against DTDC courier branch office, Lado Sarai and Chhattarpur, New Delhi. These branch have employees who not only misguide people with false information, they also misbehave when you try to complaint. The incident is about my consignment number Z46569696. I placed an order on 25th of February at about 7 p.m. 2015 to send some important medicines to the address provided below: Madhusudan Routray At-Kajala, Post-Tinimuhani Kendrapara, Odisha, 754211 I also provided the mobile numbers. The dtdc employees, told me that the shipment will...
Complaint comments Read comments [1] Complaint category Movement & Delivery

DTDC - Worst customer service and parcel was thrown out in road

User
 Ajji2015@123 on Feb 28, 2015
I have initiated a courier from mumbai to chennai. Before initiating i asked them how long will it take, they lied tat it will take 4 days and it took 6 days and the courier was thrown out at road. They didnt deliver to concern person and navi mumbai kopar khairane office customer service is the worst i have ever seen. And tracking of dtdc is ridiculous. You cant understand the msg mentioned at the tracking status. Dont courier with dtdc your parcel wont be save and worst delivery...
Complaint comments Read comments Complaint category Postal & Delivery Services

DTDC Courier - Parcel lost (not delivered)

User
 Ratikanta Pattanayak on Feb 28, 2015
I did a courier to Balasore, Odisha from Uttam Nagar East, Delhi on 27th dec 2014.After that i tried a lot to track but no lost. I had visited several times to the corier center to track my parcel but their service and response was pathetic. Tried to reach helpline numnber for delhi dtdc but they said they can not help if tracking number is not populating at their end. Now 2 months have been passed and I think I lost my parcel.Also mailed them twice thrice but no resoltion has been provided. DTDC Tracking id : Z41635114 Kindly help me. Regards, Ratikanta +91 8375947460...
Complaint comments Read comments Complaint category Movement & Delivery

DTDC - Shipment Has been Lost From Your Side

User
 Ankit Garg on Feb 28, 2015
I have Ordered the Portable charger from Ebay. Which has been Sent From Chandigarh to Jaipur The the Packet jhas been Lost by DTDC From Delhi to Jaipur I have contacted the DTDC Jaipur, Delhi, And CHD offices... It is showing that the packet has arrived in jaipur but they are not able to find My AWB no :- Z49871730 My Mob No :- 7877177222 / 9166722111 DTDC say that they will refund the money But the product i have ordered is not available now. Who will get this Again Ankit Garg...
Complaint comments Read comments Complaint category Postal & Delivery Services

DTDC Courier - Undelivered

User
 aygibarp on Feb 28, 2015
I had ordered for a mobile screenguard from peopleskart. Was informed that DTDC would be delivering it (tracking no.X11863995 ). On the I receive a mail and an sms saying product has been delivered when I didnt receive anything. Upon calling DTDC the man at the other end asks me my order number. When I begin to tell he hands phone over to somebody else who tells me he has no idea what I am talking about, peopleskart or any order. I am not much bothered by the cost price of the screen guard or getting a screen guard but such a response reflects pretty bad on organisations....
Complaint comments Read comments Complaint category Products & Services

DTDC Courier - Re:Consignment received with damaged/Broken

User
 itsme_saibal on Feb 27, 2015
Dear Sir, This has reference to the delivery of a consignment note No- D21524146 against a used TV (Television set) was booked by DTDC courier Sonari Jamshedpur on 20th Feb 2015 to the addressee Mr.Debasis Dasgupta, Aryabarta Flat No-402 DBC Road, Jalpaiguri.West Bengal. Please note that the consignment was received on 27th of Feb 2015 with damaged/Broken condition. However immediately the matters was informed to local office of the DTDC branch Jalpaiguri and also to DTDC branch Sonari Jamshedpur Ph No.9308371540/0657-6551540 by send the photographs of the damage material which was...
Complaint comments Read comments Complaint category TVs

DTDC - miss out of parcel

User
 Suniel Saandley on Feb 27, 2015
i have sent a courier on 18/02/2015 to Wildcraft India Pvt Ltd Shop No-G-22, Jagdamba Tower, Amarpali Circle, Vaishali Nagar, Jaipur-302021, in that i have sent 2 bags but after receiving the parcel they received only 1bag. where is that bag went fron parcel please call us 8892424262...
Complaint comments Read comments Complaint category Computers & Accessories

DTDC - highly disappointing

User
 meenal1234 on Feb 27, 2015
Sir, I had to receive my passport via consignment no V20767464 from ambala to pune. Even when it is written on top in bold letters "most urgent" the courier person didnt bothered to call me when at my doorstep and didnt deliver it in my hands. To make the matters worse he handed it to someone else and i never received any delivery confirmation call or information. Being worried that courier not received i tracked it on Internet where it said that it had been delivered day before yesterday, i panicky called the customer care to know the where about of my passport. The person to whom it was delivered...
Complaint comments Read comments Complaint category Postal & Delivery Services

DTDC - Courier not delivering at my location.

User
 Bharat Dhokiya on Feb 26, 2015
Dear Sir, As i have order an item from infibeam and my shipping adress is at Sutrapda. And on 26th of february 15 courier party from Veraval calling me and said that i have to collect my courier from veraval. As I have mentioned my shipping adress at sutrapada then why i have to collect my courier from veraval??? Courier party says that they are not delivering to my adress as there is no courier facility available. Then i want to ask you if facility not available then why courier party taken my order from site to deliver me ??? And for your kind information here in my city sutrapada there is...
Complaint comments Read comments Complaint category Online Shopping

DTDC - didnt get the product

User
 mitalinayak14 on Feb 26, 2015
Shipment came on 24th feb 2015.. but till now didint get my parcel. Parcel is having some important doc. They are saying that they called me but i same that i wont be available..but truth is i didnt get any call from DTDC. Am ready to take my parcel from DTDC office itself, but they are unable to track my shipment....
Complaint comments Read comments Complaint category Other

DTDC - Laptop damaged in courier

User
 nikky250 on Feb 26, 2015
Hi Sir/Madam, This is to inform you that i have used a DTDC courier service to courier my laptop from Hyderabad to Ranchi. But when i have received the Laptop delivery at Ranchi, I found it damaged. So i have complained the agent regarding the same. And its been almost 3 weeks and i didn't get any response from him. I have paid the Insurance amount to the courier too. I couldn't connect to head office also. Kindly let me know whom to contact and resolve this issue as early. Its very bad to see this kind of service from such a big brand name like Dtdc. Its been 3 weeks and I still didn't...
Complaint comments Read comments [1] Complaint category Laptops / Notebooks

DTDC Courier - service issue

User
 amrit sinha on Feb 26, 2015
Dear sir/madam My doc.no. is M16566812 which is booked from mumbai villeparle to lucknow by icici bank. I could not recieve the document and return back to mumbai. On tracking it i find its last location is in dtdc apex mumbai till 23 of feb. Kindly diliver my document to icici bank as soon posible as and update it. Regards Amrit raj 09026732557...
Complaint comments Read comments Complaint category Postal & Delivery Services

DTDC - Delayed courier delivery

User
 neetat on Feb 26, 2015
I was under the impression that DTDC was one of the better courier services. Well, I was wrong! A courier was sent to me from Delhi on Friday, 20 Feb. I kept tracking its status only to find it changing from ATTEMPTED to OUT FOR DELIVERY over a few days. Today, day 6, I called DTDC, and was informed that they had attempted to deliver the envelope three times but the door was locked. I told them this could not have been the case, since it is my mother's residential address and she is always at home. A few hours later, the envelope was delivered. When I asked the DTDC representative who delivered...
Complaint comments Read comments Complaint category Postal & Delivery Services

DTDC Courier - Non deliverance of secure product at destination

User
 ABHA AGRAWAL on Feb 25, 2015
I had sent a mobile phone from DTDC couriers in january 2015. It was an iphone and the phone being expensive I took no chances at all and sent the product through secure delivery and also insured the product. Earlier I was under the impression that DTDC was one of the good couriers in India, one you could trust, but after this I do not know what to say. When I gave the phone for delivery they said it would be delivered in 2 days time but after a week when the product did not reach the destination I went to the DTDC office and they very simply and coldly said to me that my phone was lost. It contained...
Complaint comments Read comments Complaint category Movement & Delivery

DTDC - DTDC Consignment

User
 guite on Feb 25, 2015
Consignment ID: D21352515 containing:-

1). 1 HP laptop,

2). 1 Laptop Charger,

3). 1 Samsung Galaxy S5 Phone,

4). Samsung Phone Charger with 2 cables (Black & White)

weighing 3.700 kg sent from Delhi to Shillong on 10.02.2015 through DTDC Office, Old Rajinder Nagar, New Delhi. Consignment reached Shillong DTDC Office on 13.02.2015. Samsung Galaxy S5 phone has been reportedly missing on the way via Delhi to Guwahati and the weight measure show 3.400 kg, 300g short of the Original Weight when sending from Delhi....
Complaint comments Read comments Complaint category Mobile Handsets

DTDC - Delayed delivery

User
 AK. Sudha Jain on Feb 25, 2015
I am very sorry to inform that on 21.02.2015 I booked an envelope ( Very light weight) to Pune from your Gwalior (M.P.) office. The consignment number is V-20735601 in the name of Mr Shashank Jain. Your Gwalior booking office assured me that the envelope would be delivered positively on 23.02.2015 and charged Rs 240/- as special freight charges. It was an important envelope containing papers which have to be submitted by the evening of 23rd Feb. To my surprise the envelope didn't reach to its destination till 24th Feb. Later it was delivered in the noon of 25th Feb. Due to this delay I have suffered...
Complaint comments Read comments Complaint category Real Estate

DTDC - Digusted Service

User
 Manisha Fernandes on Feb 24, 2015
Dear Sir, Please note i had booked my parcel from dtdc from mumbai to Dibrugarh on 19 feb 2015 for a air cargo... 1) They openend up my shipment without informing me. 2) They sent the parcel in 2 different section without telling me. 3) They dispatched the shimpment from mumbai on 21 Feb 2015 4) They sent the shipment by surface after giving me Awb receipts of Air. 5) They changed my airwabill number and din't inform me. I hv my sisters marriage on 25th for which i requested them to send this on a urgent bases. Please note i will be going to the consumer court regarding this matter...
Complaint comments Read comments Complaint category Postal & Delivery Services

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