DTDC Customer Care

DTDC Customer Care

DTDC Courier & Cargo Ltd.

B101, Phase - 1, Naraina Indl. Area
New Delhi
New Delhi District
Delhi
India - 110028

Customer Care Phone Numbers and Contacts

Phone:011-44900000/01/02/03/04/05/06
Webpage: www.dtdc.com
Satisfactory Rating
1%
Complaints
2192
Resolved
12
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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DTDC Complaints & Reviews

Dtdc Courier - Misbehaving Dtdc executive

User
 nb988 on Sep 3, 2015
I want to file Complaint against dtdc care executive. When i contact dtdc executive to know the status of my courier, instead of listening my query he started abusing me and denied to give any details and said wait krle aa jayega and started abusing again. Address and Contact No. 8/C-9/112, GROUND FLOOR, , ROHINI, NEW DELHI Pincode : 110085 Phone : 01147012486 Email : ops.rohini@dtdc.com...
Complaint comments Read comments Complaint category Other

Dtdc Courier - Taken my product

User
 siddh1487 on Sep 3, 2015
Kindly take strict action on dtdc courier company they have taken my product and update wrong status on website kindly help me my mob no 07303247319 i have call to their customercare and even i have done mail also but everybody is making fool and they are showing me you can take any action but we will not going to help you my awb no of dtdc courier X15190152...
Complaint comments Read comments Complaint category Public Transportation

Dtdc Courier - Regarding LCD damaged

User
 Vijaypal Negi on Sep 2, 2015
Dear Sir/ madam, This is inform that regarding the LCD couriered from Gandhidham to Dehradun on date 14 Aug 2015 and received the damaged screen on date 17 Aug 2015 through DTDC courier, we also complaint to DTDC courier through mail, but not response from their side, at last gone to DTDC Branch office Dehradun, they said me, that items not covered under insurance, if as same word say on that time we do the courier at Gandhidham place. So that we did not the courier. The courier service provider is irresponsible for thier service And lost the LCD. I do trust thier service then do the courier. ...
Complaint comments Read comments Complaint category TVs

Dtdc Courier - Delivery Pending more than 20 Days

User
 Damanjit Singh on Sep 1, 2015
Hi, I just want to know about my consignment which was sent on 4-08-15 by Lenovo BTC. and as per your tracking details it Arrived at DTDC Facility VAISHALI SUPER FRANCHISEE, VAISHALI (UP). on 7-08-15. My concern is that today it's 01-09-15 and still i haven't received it is this your service the brand name you are having DTDC. Can you please explain why this delay happened or why your dispatch team is so ignorant. Regards, Ashish Bhardwaj 97800-33013 9910080313...
Complaint comments Read comments Complaint category Movement & Delivery

DTDC - Consignment number Z64440725 returned without my consent

User
 Shovan Ghosh on Sep 1, 2015
Sir, I am Sovan Ghosh, I ordered a product from whaaky.co.in via online purchase though debit card..they sent my product though your courier, the consignment number is "Z64440725"..and it came to sreerampur office on 24aug..i had a call from this said office and said to me that because of my residing address is not under your delivery area, I have to collect the percel from my nearest office.. And I said him to sent my percel to Chinsurah office.. And they said that my product will send to my said office on 25th and given the number of the Chinsurah office and asked to keep in touch to the office.....
Complaint comments Read comments Complaint category Electronics & Appliances

Dtdc Courier - Stolen content from the parcel

User
 Rajbir Sokhi on Sep 1, 2015
My sister sent me the parcel toronto. it contained the parada perfume and versace perfume. both the boxes were empty. parcel was resealed here in india. after that i tried calling dfdc customer care. but it doesn't seems to work. dfdc have hired thieves in there staff....
Complaint comments Read comments Complaint category Products & Services

Dtdc Courier - Rude behavior of staff and Late delivery after promising

User
 ashupriya111 on Sep 1, 2015
My C?N no. is B24201646 and i sent it on 24th august from Bangalore to Rewa which includes rakhi and some gifts to my brother .after so many followup also DTDC Bangalore bommanhalli branch and Mumbai Branch and Jabalpur Branch staff always tried to give different stories and also spoke to me very very rudely . Jabalpur branch staff by Name Roshni spoke very rude and threat me also that i cant do anything. she refused to give me escalation matrix also .Let me tell you that today is 1st septemebr and till now my consignment has not yet reached to destination and when i asked to give me the details...
Complaint comments Read comments Complaint category Movement & Delivery

Dtdc Courier - Non Delivery of courier

User
 PujaSahu09 on Sep 1, 2015
I have booked a courier on 17th August'2015.Its a Parcel of 2kg800gm with Rakhi for a kid, studying in Hostel..I have booked from Noida for Jamshedpur.They have given me an assurance for deliever within a week.It was reached in Jamshedpur on 27th Aug, but still not delivered till 31st Aug.I m not getting, how can a brand called DTDC can be so negligible for delievery.Its very disappointing service, and i m doubtful that again ever i will prefer this service.That child was so upset, bcz of not receiving Rakhi on time, and this blame goes to the service DTDC is providing. Niether there is a proper...
Complaint comments Read comments Complaint category Food

DTDC - Non Delivery of consignment

User
 Kanupriya Chaturvedi on Sep 1, 2015
It is regarding consignment number M21071651 for which I have already dropped an email at customer support (the case number is 00741653). Initially I was told that the address was not proper so in the above mentioned case number I provided complete address of both sender and receiver. Later when I called last Friday at Hyderabad DTDC office they said the consignment is in Hyderabad only and would be delivered maximum by Saturday evening. It is already Tuesday today and I haven't received any update till now. I give you guys till tomorrow evening's time to get it delivered at proper address or else...
Complaint comments Read comments Complaint category Utility Services

Dtdc Courier - Still product is not delivered

User
 Mona Bangaaram on Aug 31, 2015
My courier H42038928 which was posted on 25 th is still not delivered to bangalore.track updates are only upto 27 th of this month.today is 31 st.where is the courier.we are even calling to the office.but nobody responds the call..how poor service...
Complaint comments Read comments Complaint category Family & Relationships

Dtdc Courier - Non receipt of consignment in time

User
 bheemrao on Aug 31, 2015
My daughter sent rakhi vide DTDC blue cargo on 27.08.2015 from Bhopal to Sangareddy vide Consignment no. V23958332 & has been assured to get it delivered on 29.08.2105 at the time of booking by collecting Rs.270.00. The docket was delivered on 31.08.2015 at 3.15pm after Rakhi. We could not celebrate happily & complain about poor services of DTDC....
Complaint comments Read comments Complaint category Postal & Delivery Services

Dtdc Courier - Delay in delivery and charging money off paper

User
 sanketdv11 on Aug 31, 2015
Consignment no. G90183126 i have opted for DTDC courier service on 24/8/15 and they took off paper money without mentioning on receipt. They have assured me delivery within 4 working days and not yet delivered and now they neglecting my phone and my luggage not traceable....
Complaint comments Read comments [1] Complaint category Products & Services

Dtdc Courier - Parcels contents get changed

User
 nbansal7 on Aug 31, 2015
First of all when we were booking this shipment we were told that this would reach within 4-5 days. However this shipment reached its destination in 8 days. Also when the person finally received this shipment, we noticed that the contents of the shipment are changed. We have sent 4 rakhis and 1 greeting card, however the person in Australia has received only 1 rakhi and 2 small chocolates. Is this the service for which we have spent Rs.1400? This is highly unprofessional and completely unacceptable. We want our full refund back plus compensation or else we will take strict action against...
Complaint comments Read comments Complaint category Postal & Delivery Services

DTDC - Non Receipt of Courier

User
 sanchay basu on Aug 31, 2015
Dear Sir
A courier was sent from Delhi on 22 Aug vide Docket No : Z 64936816 for Indus World School, Indore. Till date (31 Aug) it has not been delivered.
On inquiry on 28 Aug it was intimated that, on 27 Aug the courier came back as the premises was locked, which is a lie as there are 2 security guards 24x7 in school.
As per web tracking the courier reached on 24 Aug and it has not reached till date even after speaking to DTDC.
Kindly resolve.
Regards...
Complaint comments Read comments Complaint category Postal & Delivery Services

Dtdc Courier - Not getting delivered on time

User
 RavidarshiBhaskar on Aug 31, 2015
I have sended my original papers of Royal Enfield bike along with bike key from Aurangabad(Bihar) to Bangalore (karnataka) by DTDC Plus service on 29th aug 2015. they were supposed to deliver on 31st aug 2015 morning. But i am unable to even track the status. This is the third time back to back i am getting this third class service by this courier company. Please do something with this third class service given to customers....
Complaint comments Read comments Complaint category Motorcycles & Scooters

Dtdc Courier - Not activation of my gold card after settling my account

User
 sridharshree on Aug 31, 2015
Dear Sir/Madam I am V.Sridhar. i am your regular customer. My Credit Card no is xxxx xxxx xxxx 6004. i have paid all the dues . but till now my card is not activated. Please Activate my card. if its possible please arrange to send my new card for the following address: V.SRIDHAR S/O.N.VISWANATHAN NO.32, RAMNAGAR 1 St STREET AYYENCHERY ROAD, URAPAKKAM CHENNAI-603210. awaiting for reply. Thanks V.sridhar...
Complaint comments Read comments Complaint category Credit Cards

DTDC - Courier Not Delivered and Wrongly updated as delivered on Web- Suspected Fraud

User
 henry_dr on Aug 31, 2015
Sir I was send a courier (containing Scalextric Toys set weighting 3Kgs in good packed condition) through DTDC courier with CN no- A32514216 on 26 Aug-2015 from Gujarat (booked at DTDC office - [AF-798] LG-32, Sanghvi Tower - 4, Adajan, SURAT - 395009 GUJARAT). When I asked in the DTDC booking center (Guindy and then Adyar Despatch 044 24918728) they told me that my shipment was delivered on 29 Aug-2015 to some firm called Adaptech in Adyar. The recipient address on it (my Address which is : Dr. Henry, Corner Stone Hall, #39, Besant Avenue, Adyar, Chennai, Tamil Nadu, Pin 600020) and the operator...
Complaint comments Read comments Complaint category Movement & Delivery

Dtdc Courier - Not delivering Courier

User
 Maanu Sharma on Aug 31, 2015
My courier was dispatched from Delhi to Shimla on 25th August under No. Z61542582 but till on 31st August 2015 not courier delivered. I trying to call to the DTDC Lakkar Bazar Shimla office on the telephon they uselly not picking the call if some pick the call just asked single word hold down and disconnect the call. what to do?...
Complaint comments Read comments Complaint category Society & Culture

DTDC - Currier not delivered on committed time

User
 rakeshkrpd on Aug 31, 2015
My self Rakesh Kumar and I had sent a currier for Malbazar Siligur with AWB no - Z62629468 on 22nd Aug but till now the Currier not delivered on its destination. As I sent Rakhi for deliver before 29th Aug. which usefulness for delivered after 29th. and this is really very bad experience with DTDC. Thanks Rakesh Kumar Z62629468...
Complaint comments Read comments Complaint category Postal & Delivery Services

DTDC COURIER Panvel Branch - Yet Courier not delivered from Pune to Panvel Branch, Kamothe

User
 Asmi2015 on Aug 31, 2015
I had sent Rakhi parcel on 25th August 2015 from Pune to Mubai Kamothe, through DTDC. The consignment No. is P33585321. Till 31.08.2015 it is not delivered.On 27th i called to pune customer care, they told it is in Panvel branch and gave me contact no. for checking. I did the call, first time she pickup and told me its not reached in our branch. After that from afternoon to evening she didnt pickup the phone. I called on 28th morning, she told its in our branch and as kamothe is residential area we will delivered it by evening. But till date it is not delivered. When i was asked the courier...
Complaint comments Read comments Complaint category Other

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