Elica India Complaints & Reviews

Gagandeep Sidhu
1:15 PM (4 minutes ago)
to customercare

Hello

CRM ID 99_2090964

I registered a complaint with Elica on the 8th of Oct. 2021 till now no one contacted or visited for repair. On calling every time, the customer care person is saying " I Will mention it in the ticket and they will contact you".

This is the worst service I am seeing with such a big and...

Flame is not good enough. Parchaged 3 years back. General maintenance service is required....

I have raised a service request on 3-Oct and till now no one contacted or visited for repair.
On calling everytime, the customer care person is saying "I will mention in the ticket and they will contact you".

This a worst service i am seeing with such a big and named product company.

Very disappointed with Elica.

Service Request No. - 99_2079096...

I have purchased Elica auto clean chimney in Apr'21. Auto clean option is not working since start. Raised tickets multiple times and even after multiple follow ups with customer care, they could not arrange any service technician in 3 months, It is such a pathetic experience while following up since ages just for a technician visit. They are literally looting the customers and do not care at all once they purchased the products....

Flame has become less frm last few days. Decreasing day by day....

I was purchased a four-burner Whirlpool Hobtop in the month of July 2021, and I have facing an auto-ignition issue from day one when the service engineer installed it in my home.

After that I have 7 times complained about my issue and every time the service engineer failed to resolved my issue. This is not acceptable whereas this is an emergency case. So, I need proper action on that else I need to go with a legal way. Please...

Largest burner not working properly on high flame...

I bought this product a few months back.My burners r not working very low flame also the stands have rusted .Shame on your company for making such a bad product.inspite of so many complains there is no replacement done.The service engineers are also helpless! They say the product needs to be replaced by the company. I AM so upset with the quality of both the product chimney as well as the stove.its hardly months. Please treat this feedback...

I bough elica chimney from amazon. It’s just 3 months and now i facing oil leakage issue in that. I called customer care for that and raised a complaint there on 30 September 2021 and today is 07 October but till that time no visit or call from technician and I’m calling daily to customer care of elica. They daily told me that our technician will visit in 24 hours but it’s more than 6 days no one visited. My elica complaint number -...

My Elica Chimney was got faulty (dead) in the month of August 2021, after complain of 15 days it was resolved.
Again after 15 days my chimney got faulty (dead), i am calling daily to Customer Care but problem is not resolved yet....

The hob was purchased about 3 years back but at that time also for installation the company took more than 2 weeks to install on the pretex of it being festival period. The top of the burner has collapsed due to thin metal used to make the burner. Now more than 1 1/2 month back a complaint was registered but no one comes to solve the complaint. Instead ever 15 to 20 days the call to confirm how the service of the non-existant repair person...

Been Weeks after sharing the email, however no response yet...

I purchased elica hob recently from elica Showroom and get it installed at my new home a week ago ...but when an authorized technition installs and check for its functionality..he found it was not working ...he said like my job is to install only the product...if it is not working then other technition has to visit the site...I am checking with elica Showroom executive they are not responding properly from 1 week ...since 10 years I'm using...

I am requesting elica hyderBad ind.to look into my chemney noise prob. But no one is turned up from last 4months. Warranty may expire in a couple of months. I never saw such worst service people and product in my life.
When you can't provide the service it's better to shut down the products. Don't put customers in troble....

I bought Elica chimney 3 months back and not working since 10 days
I raised a complaint10 days back with customer care and till now nobody visited....

I’ve never been this sick of any customer care as much as i am for Elica… their CC is so sick tat I request the entire world to not buy any of their products!!! I’ve been following up with them for a complaint tat i raised two months back… and till now there is no update abt thr service… but they keep calling me for feedback… how funny is that!!! Now ny chimney is out of warranty and so ultimately u guys literally robbed me!!...

We bought elica chimney and hob from Verma Stove Bhawan chandigarh on 10 September.They told us civil work will cost 1200 at the time of installation but they sent local technician for installation. They did not do proper civil work and also damaged the cutlery Tray. Till now we have not got our hob installed and yesterday we have called elica customer care and did not got any response from them also. The owner of the verma stove bhawan is...

I have registered a complaint on my kitchen chimney with the Elica customer service on July 8th of 2021 the first time.
The chimney is making a weird sound & the also the normal sound had been increased which makes my family hard to use it.
And ever since that day they haven't sent a technician to me yet.
Now the customer service want to close my request without even trying to solve the issue, even after 80 days of asking...

CRM Id : 99_2028400
I have purchased Elica 4 burner Hob (Flexi 470 DX) and the chimney.
Hob having the issue with the one of the burner, even after switching off the knob, gas is getting leaked from the burner. I have raised complaint on the 2nd Sept. It's been 20 days, till now no one visited. Whenever I called customer service, getting same answer "Sorry sir, will escalate the issue and will arrange the technician by tomorrow".br...

Iam very much dissatisfied with elica company behaviour after 40 days of complaint and lots of calls they changed the pcb .and denied for shokers change that is also noted with pcb complaint so far .as per warranty card shows only led bulbs are not covered in warranty. And i expect to change shokers in 1 year warranty policy .it is a genuine manufacturer fault because shokers work only when chimney filters need cleaning.and usually it it...