Eureka Forbes Complaints & Reviews

My Acqua Guard is non functional since 05/07/2021. Complaint was booked and one Mr R Rawat was assigned the job for rectifications. He never came or called. On my call he picked up & said call the company or local service office. I requested him to share with contact No. But he never did. Today again I made calls but he is not responding.
I am sorry to say that Eureka Forbs has gone so low in their commitment on service to the customer....

Hi we have bought Dr. aqua guard nrich from eureka through eureka forbes sales man and he told there is one year warranty for all the consumables so we bought that for 20000 in august 2020 and now its not working properly and we gave complaint service person came and told its filter problem we told to change the filter he told its not come under warranty you want to pay for that but the sales man told warranty is there for that they told...

Geneous water indication not properr..installed 10 days back only.....

We bought Dr. Aqua guard from eureka and while selling the sales man from eureka told there is full warranty for all the products for one year now only six months over filter not working and we gave complaint to the company there service person came and check the machine and told it's filter problem and no warranty for filter I ask your company sales men told there is warranty for one year for that he told they will say anything like this...

I have raised complaint on june 25, 2021 but engineer showed up.call customer care multiple time, they always give us one more time.Today is 8 July.
My purifier is still in warranty.

Problem is my purifier is not working.

I don't understand why they have customer care if they don't know the status and provide resolution.

I have escalated the complaint as well but still no one attended....

Aquagaurd Machine is not working At all .I have raised ticket.
One of the guy came and told one part is not working and need to be changed.
Waited for 4 days no response then daily asked customer about the issue
but no support provided.
Such worst customer service.

Its 2 week now but still issue not solved. We live in society where there is no lift and we have to bring water from ground floor daily.br...

I have purchased Eureka Forbes Dr Aqua Geneus plus in December 2020. Within few days o[censored]sage product started switching off and starting automatically after few mins/hours. I have raised multiple complaints with customer care, however the issue hasn't been fixed yet. I am not request proper response from neither service center nor Eureka Forbes product team. It is lying unused. I need help in either getting the product replacement or return...

I have purchased the aqua guard of Eureka Forbes (ayur) in the month of March 2021. Sice then the water flow was very low and they stated that my water has a problem and it is a normal flow. After 3 moths the machine stopped working and they claim we have used 5000litre of water in 3 months and hence we need to change the filter with our own cost, although the product is under warranty as it is only 3 months after purchase. Also it is impossible...

Hi,
My RO is not working from last 4 days. I raised complaint 4 days ago. After then every I call customer care and they promise that it will resolved today. But this is also not resolved.
I purchased AMC in Dec 2020, but this is also not showing in my account, they are saying that product is not under warranty....

Raised complaint for service request on 24th June for Aquagurd purifier and none of the technician have called us till now. None contacted despite calling several times to customer care

Worst customer service experienced never before and the product become faulty within 10 months of purchase....

I have purchased Aquaguard W-Purifier Superb RO+UV+UF+TDS September 2018, now I see there are big cracks on the backside of the purifier due to low quality plastic which can't withstand the weight of the purifier.

Simply I don't understand, if this product is manufactured to hang on the wall it should have provided with good quality plastic instead of a cheap one. Mine is not even completed 3 years.

Is Eureka...

Hello Team,

I have a serious issue to report regarding the eureka forbes sales person.
Who has committed me life time service warranty if I book the order before so and so date. Now the machine is delivered but for service warranty he is ignoring, he keeps saying I have sent you warranty card but I have not recieved any such. Also I called customer care but they say there is no such offer. If this is true its a sheer...

I have registered a service request on 30th June and till now no one has contacted me . mY request no is [protected]
I am not have drinking water from past one week, I have called the service center for more than 10 times but still no service till now . My registered mobile number is [protected] . KINDLY help ....

Dear Sir,

I Mohammad Ghose, Customer Id 827596, has my Aquaguard Reviva RO was not working, i have given complaint to customer care against complaint No [protected], till date it was not resolve and when iam booking complaint again it showing your Mobile no is not register with us, one of your sale peson Mr Kothapalli Mahesh as given the invoice in that Sr No [protected] and at Aquaguard Reviva RO machine Sr no [protected]...

To
The Eureka Forbes
Head of Complaints

Customer Name: Maneshwar Goel
Customer number: [[protected]]

We have the worst quality Aquagaurd that we bought few years ago and stupid enough we keep extending its warranty thinking that Eureka Forbes is a good name and it might be that issue we face is a special case scenario. But this year we realized the product quality as poor as it is the service...

I have Dr AQUAGUARD NRICH RO+ UV+ MTDS which i brought in 2018 Dec. it ran good for an year. Starting 2020 Dec almost every month it stopped working. Within 6 months asked to replace internal filters in Dec 2020. I agreed and paid 4900 and it stopped working again in 2021. Raised complaint and this time again suggested that filters need to replace within a month along with that suggested to have external filter that way it gives long run....

My customer id of eureka Forbes is [protected], I won DR AQUAGUARD MAGNA HD+RO+UV. Machine is under the AMC from Valid 13/12/2020 to 12/12/2021. Machine not working from 30/05/2021, Multiple escalations were done via official app, phone call to aqua guard associates. Still complaint is not attended. Complaint numbers are [protected](app)/[protected](phone). Complaint is visible in official eureka Forbes app is not acknowledged by the on ground...

I am swapnil jadhav from panvel customer id [protected].from the date of installation of aquaguard i am facing lot of problems. Specially in about service (मेरा पाणी का मशीन काम नाही कर राहा है. सच मे फसगाया हू आपके कंपनी का मशीन लेके. आप प्लीज मुझे कॉन्टॅक्ट किझीये आपके...

Am a process manager for a concern.
This is the worst process, customer service, customer support and after sales service I could ever run.

When coming to product, I returned three filters since I purchased. And the 4th one after just few uses is not working for which I booked complaint and found the above quality of service.

All together they are just crazy business .
Just doing a cheating water...

I am using Aquaguard - Geneus (Active copper) water purifier and registered a complaint through call center on 22nd Jun 2021 and complain number is[protected] for service purpose as service indicator is blinking. Call attend by Mr. Renjit .
Subsequently I got a sms pm 23rd jun 2021 with request no. [protected], where as no one has turned up since 10 days.

Now if any problems comes to water purifier, company should be held...