Eureka Forbes Complaints & Reviews

I was using this Eureka Forbes RO water purifier for the past 8 years.
Every time I was having the Annual maintenance Contract and all the Filter's and Spare parts covered.
But I renewed the Annual maintenance Contract on 28th Jan 2021 for 2 years
But right now they are telling me that my spare parts will not be covered and it will be charged. They didn't mention anything regarding this at the time of renewal
This...

It has been a week since we have been delivered the water purifier. But the installation is not done yet.
Very unprofessional behaviour. There is no way to reach the customer service team. Nobody picks up the calls!...

I used to be huge fan of Eureka Forbes, but now situation has been changed because of your company pathetic after sale service. I have logged a complaint with your CC since 13th May 21 and since not resolved logged a fresh complaint on 21st May21. I paid AMC amount of Rs.11450/- on 17th May 21 having promises of immediate action. Problem statement and required details are given below……….
• Last 5 weeks your customer care is...

No response on the complaint registered on 10th June. I have a valid AMC and no one is contacting in spite of several reminders to call centers.
My complaint id :[protected]
As a customer I need to know when the problem will be resolved, there is zero accountability on the part of the company

Praveen Kumar...

I have raised a service request through application as well as customer care toll free number for the Water purifier which is not working from more than 2 weeks till now. Even after raising service request no one visit home to repair it.

There is no support after sales.

Service Request No.
[protected]

Customer ID [protected]

Please escalate this issue for the resolution...

Dear Sir,

• We lodged our Non working Water Purifier (Aqua Guard Crystal Plus) complaint on 18/05/2021 by opting the mode of SMS to [protected]. - No service request return message
• Again we lodged our complaint after a week in your web site - No reaction
• Third time (03/06/2021) we called your Help line number [protected] (attended by call centre representative) Complaint Number: [protected] - No reactionbr...

Dear Sir,
We had purchased aquagard from Amazon on 11/06/2021. But till now no one has come to my house to install it. I have given complaint many times. product got delivered but none of them turned up to install th product.
we raised complaints and tried to call the sales rep multiple times and he is disconnecting the call .
would like you guys to take serious action against this issue
Installation request no...

I had booked a online complaint and request for a servicing, but call came from their head office Mumbai, and they said unless I make 3 yrs AMC with Rs.10000 they will not send any service engineer....

Aquaguard Geneus - 10min / 2point filter water will drain after without filter tank will be filled ( motor will not run), this problem since1 week & water tds 200. Hence provide necessary action detail....

The amc is bought on Dec 2020 and now when I have requested to service the aquaguard and replace the filter/membrane, the service guy is not visiting the place. The machine is not allowing the water output and during such covid times, it's very difficult to get water from outside.
From the date of purchase the aquagard service is very bad and I repent paying 20k for such a device and utterly bad service.
Complaint number is...

Dear Sir,

We have had the Worst service experience, I bought three RO for my house and I regret, they are most of the time not working and the service is pathetic, no person comes when your RO is out of order despite several complaints, I complained two months back, it was repaired but stopped working after 8 hrs, we followed up with the service person on phone but it was not fixed. last I complained was on 27 May 2021 and...

Disappointed with product I bought. Water purifier has been provided without mount . I really don't understand how can someone expect to keep purifier or floor and drink water. I called customer care multiple time but they have no idea about product. Very bad service and product...

Dear Sir,

I am writing from Bhubaneswar Odisha. We recently installed Aquaguard Astor at our home by one of your sales man- Mrutyunjan Satpathy after we called the regional sales manager (got the number from google). He convinced us to take the product and he himself came to installed the machine on 3rd June 2021. (I don't know how a salesman installed the machine)

Just after 3 days o[censored]se water started leaking...

Have raised a complained on 8th May, 2021 but no-one has attended my complaint till now- I have a valid AMC contract for 2 years

My cust ID- [protected]

And complaint ID is [protected]...

Hello Sir,
I Arun sharma apply for Service request on 16 may 2021 and also paid Rs.5900 by online banking.
Till today 15 june 2021 no body come to visit for servicing .
i have call so many time in customercare but till no body has visited my house for servicing.

Please look at the matter and do the needful at the earliest.

Arun Sharma
Customer Code: [protected]
[protected]...

I have registered a complaint for my RO which is under waranty, on 03.06.21 vide complaint no [protected]. After that, I have escalated the matter, further gave up a follow up reminder. After that, I have talked twice to customer service representative, however till date, my complaint has not been attended.
Please arrange to address my complaint at the earliest....

I purchased one Eureka Forbes Vacuum Cleaner with the customer code No. [protected] towards the end Nov 2020 and got delivery in mid Dec 2020 (i.e. about 5 months).
ii) Immediately upon unpacking, its switch was not functioning, and the cover was not closing smooth. The switch was somehow repaired/fixed by your engineer in about a 3-4 weeks.
iii) Thereafter, I used it once or twice and the motor got burnt. It took me several...

I have raised a service request(complaint number-[protected]) with eureka forbes customer care regarding the service of my aquaguard water purifier.The Executive has told me that you will get a call back from our nearest technician who will visit at your house and will change the filters.The technician has visited at my home address and informed all the charges of changing filters and labour charge.When i asked him about the bill then he denied.I...

I complained regarding my RO not working two days ago. No response from Local Service station in Agra, U.P. Neither anybody is picking up my calls.. Its very frustrating... a necessity like good drinking water should not be delayed for any customer.. It poses great problems on our end.. Please resolve it ASAP....

I have registered complain with Eureka Forbes on 6th June 2021 for the product "Aquagaurd Enhance RO+UV+UF" and its 11th June 2021 today, still i am unaware of any update as to by when faulty spare part (PCB) would be replaced. My product is under AMC and as per company PCB replacement is covered under AMC. This is the only source of drinking water in the house and for last 5 days i am procuring the water from outside. This is more of an...