Hathway Complaints & Reviews

1. There have been frequent failures in the Wi-Fi connection provided by Hathway.

2. Last complaint was lodged on 01 Jun 2021.it was kept pending for 10 days.

3. On sending message through e-mail, the complaintbwas attended on 11 Jun 2021.

4. If I were owner of Hathway, official responsible to manage complaints would have been sacked....

15 Days back, i have paid 4500 to Hathway company for reacharge, and from then only internet is not working. I am regularly calling the executives, they are not listening. And also misbehaving, abusing, not bothering any complain....

Our Hathway account number [protected] was subscribed by My Father Mr.R.Srinivasan who passed away on 08-Nov-2020. We have requested for Hathway account disconnection in November as the premises was vacated. There was no response from Hathway for long time and recently every month they are calling us for renewal of the account and when we mentioned that we requested for disconnection, the executive mentioned to clear the outstanding of Rs.420...

At first I have contacted one hathway agent he told me regarding all plans. After payment made and document verification completed cable team came and gave a connection this all things completed 5 days back but until now they not activated my account I am unable to use my internet and the status of the request it is showing still in progress.
So plz solve this issue as soon as possible....

Since last 2 years I'm registering complaints of poor network and frequent disconnection. But nobody attending the same. Nowadays they have started chatting system to register complaints which is worst ever. Because we couldn't express indepth the issue. Moreover, the engineers visits to check the router and modem are non technical and unqualified, because they used to say that our duty is to check wiring and replace the modem. The company,...

Hathway calls me daily more than once regarding offers the company has tailored for me. I have disconnected my Hathway connection almost six months back. I have made it clear to them that I am not interested in availing their connection and I am quite satisfied with the current service provider.

However, Hathway still keep on calling....

Receiving renewal call even after discontinued the connection and one week back returned the modem also but till now i am getting renewal calls.even though i told multiple times to customer care about discontinued the connection.they said they update it but still receiving calls....

I have been subscribed to Hathway broadband internet service in Pune for more than 3 months to a 50Mbps plan.
Every single day for the last three months I have experienced that the download speed drops to 2Mbps or lower after 6pm. I have raised number of complaints for this with Hathway but they haven't yet resolved the problem and keep making false assurances that the problem will be resolved today.
I hence want to raise a...

I have made an annual payment for hathway broadband which expires next feb 2022.
i have seen once they receive payment they don't bother for YOUR COMPLAIN . technical issues are never resolved
they are shambles people, i created multiple ticket with poor feedback but no impact on them
last two months I'm facing continuous disconnection problem but no one is bothered to resolve it still . no one cares about CUSTOMER...

Kindly cancel my connection and take back your Modem/Router and refund my deposit amount as cash not DD for
ID-[protected] as I have moved out of Chennai and out of your service circle due to COVID...

I applied for the new connection on 31May2021. The very next morning, their associate came to my home and collected 1990/- Rs. amount for 3 months of internet service. The set up was not done entire day and next day they came and done all setup in afternoon and didn't start the internet. So it already wasted 2 days and then after 4 days suddenly my internet stopped working on Sunday afternoon. I waited till evening, thinking it will get resolved....

I am holding hathway broadband account([protected]). I have raised two tickets to terminate my broadband connection and called customer care to terminate my broadband connection. But So far they have not taken my request or not responding to my request. Please terminate my broadband connection and refund my money...

Hi
My account number is [protected]. I deactivated my account and also handover the router.
Many times I told you guys that I have changed my location but you guys are still calling me twice a day for renewal of plaa. It’s really annoying that even aftrer deactivation for about a year ago. I still get these messages. If ever I want a connection I know how to contact you guys. Please look into the matter.
Thanks...

I would like to escalate this complaint to the manager. The agent Kavya S from Technical Team called me at 7:17 PM on Monday 7th of Jun 202. Regarding renewal of package explained my concern and asked her for her full name to make a note. She shared her first name and refused to share her Surname stating its professional call. Taking down the full name of Agent is no where a crime in the Telecommunication Customer Service which is legal as...

Already it's been 3 month I paid for fiber connection for 100MBPS Spees but I got worst service. They didn't came to my house to install connection. Current speed is about 20 mbps and sometimes it more worse like 500 kbps.

they are not canceling my connection and refuce to provide refund as per they policy.

they are not installing fiber but day's of connection are still counting.

they are not...

Hi Team,

Am getting daily spam messages from hathway. I dont understand how these ### got my number....

Hi,

I am Chandra sekhar my Hathway Internet A/c No. [protected], I have mailed Hathway for the discontinue my connection as I am relocated to other place . Jan 25th 2021 I request them on mail . No response till now.

Executives are continuously calling for renewal and I am telling them that I am not using it any more . Few of them asked to to pay 450 to get connection close . I have paid like this 2 times to...

Just fed up with Internet services. Almost every week there are Internet issues. Many times Customer care not reachable. Have to reach their twitter account. Closing complaints without confirmation with customer. Three complaints have been raised in last two days. But issue is still there....

I've not received my bill invoice for my plan. Previouslt I used to receive it via mail but this time I didnt receive it. its been 2 months already but still didnt receive it. Stop looting people by not sending them invoices.Their is no CUSTOMER care support, what ### this company is. Stop fooling your CUSTOMERs and send them bill receipts.

Please send me invoice of below details.

User-Id : [protected]
Transaction...

As i am from Surat and since last Saturday my internet is not working, for that i personally visit to the Surat Piplod based office, as they said their server is down so once it will be start she (Puja) will be check and revert back, Today is Monday even they dont have any Landline number which we can talk for our complaint, as we are working man and it is really pathetic service offered by them,

I request to Banned from Gujarat...