Hathway Complaints & Reviews

Hello, I previously had subscribed to GTPL internet connect which got expired in December 2020, However i asked for renewal of the services on 24th May 2021, but the agent said that it has been expired long so renewal wont be possible and will has to request for new connection. I agreed to it and made an online payment of 1990 to the link sent by the agent. The internet service is still not started. Please look into the matter...

Dear Sir,

This is an issue for Hathway Internet A/c. We have been using hathway broadband for more than 2 years and never faced any issue. For the past 7-8 months we have been facing serious speed issues. The plan was of 50mbps with 220gb data but the speed we are getting is 2mbps. We got a call for renewal where the lady mentioned that a new plan with 50mbps and 1000gb data is available and should solve our problem.We opted...

Date of Incident: -
Client Number: [protected]
Acc number: [protected]
Full Description :
I returned the router a year back and you are yet to refund my installation amount but you keep on calling for unwanted renewable process.

Please take the necessary action or else the next complaint will be to consumer forum. Return the installment fee and i wont opt to choose your network again...

Date of Incident: -
Client Number: [protected]
Acc number: [protected]
Full Description :
I returned the router a year back and you are yet to refund my installation amount but you keep on calling for unwanted renewable process.

Please take the necessary action or else the next complaint will be to consumer forum. Return the installment fee and i wont opt to choose your network again...

Dear all,
I request to avoid getting connected with GTPL I have done continuous follow up with phone banking and email for resolution but since 8 days, no one visiting from gtpl. They even block your number and deny replying in WhatsApp. I don't know how they work, but seems they do not have sufficient manpower or they have ego of not doing resolution. They are flying in air hoping they are number 1. You can not survive in this world...

My internet connection is not working from 16-May-2021, I have registered a complaint of this on the same day, After 2 day on 18-may-2021 I got an SMS that an engineer is on the way to visit me, and with in 2 minute I got another SMS that my problem was resolved and provided an OTP.

But my internet was still not working and I called the helpline they just repeat the same script that they apologies for the inconvenience and...

In gota, ahmedabad there is no internet since last 5 days....

I am not a Hathaway broadband user but still I got daily irritating calls from Hathaway marketing for renewal of connection so please remove my mobile number from your data
Thanks...

Brodband shifting to another location jjraval_695 pramukh nagar flat D-201 sargasan chokdi uvarsad gandhinagar...

Technical executive named Tapas contact: +[protected] is trying to mislead. Please look after it. When I tried to complain about my issue, as I am using your service since 2016.
This man was threating me, that he will come and teach me a lesson. I am really worried. He also said that will pull me out of my house and beat me. This is unacceptable. Dated: 22nd may 2021...

The internet service is not working for last 3 days. Have tried communicating to the customer care on the number given on the site but is unable to contact them. Every time the reply is switch off. Have also tried contacting the network operator who is providing the service in my area but he is also unreachable. The complaint has been registered by the id bb[protected]. And have also mailed them.

The day since i have taken the...

Hello. I am usually the last person to complain about anything but the conduct of Hathway Broadband over the last 6 months has been a major cause of distress for my family and myself.

My issues:

1) Absolutely poor internet connectivity, the issues of which were not solved despite complaints registered.

2) I am much more distressed by the endless phone calls 6-7 times a day to remind me about my...

No internet for last 5 days and no resolution till date. A general ticket number is popping up on app for last 5 days and no solution. Both the service numbers toll free and another starting with 97 are kept intentionally engaged so as not to book complaints.

Pathetic service nobody hears when there is issue. Neither number of area office is given to contact too and no body gives numbers also to contact and says, ' I have no...

My wifi is down from last 4 days, I have tried calling the customer care, and talked to one of the agents but no one's coming to fix it . All my important work is pending, there's no resolve to this, I'm trying to contact them but there toll free number if switched off, and their paid number's line is always busy . I can't even contact them . I don't know what to do here, please help . They are not even trying to fix it ....

Hi Team

I was gone to home town and I am in lockdown not suppose to travel back for that hathway customer care suggest to pay Rs.200 (Safe custody charge) and I have paid on 18th August 2021, But on 20th August 2021, a mail from hathway team saying that I need to return my modem immediately else legal action will be taken and they sue me on court on section 420 and will imprison, I was so worried how you can sue a case on...

My internet is not working for more than 65 hours, and I raised a complaint before 60 hours ( Ticket No. is 9652481). There is a kind o[censored]nsatisfactory issue with GTPL. GTPL closed the Ticket without sending an engineer and without solving a problem. And the customer care center did not answer clearly. And every weak I face a problem of no internet at least 12 to 15 hour. Right now my internet is not working for more than 60 hours.
br...

I had a Hathway internet connection which I stopped using since Oct 2020. But since I had paid Hathway internet connection charges till Apr 2021, the prepaid account was active. Once the account expired, they started chasing me for renewal. I have clearly conveyed the message that I'm not interested in renewal and I want to disconnect the service completely. This was conveyed to them via call and e-mail. Still I get avg. 3-5 calls per day...

Hii
I am frustrated with my internet i have complained many time no one is listening.
Trying for last 5 hours as well but showing server down .
And it continuously dropping please do something as soon as possible.

Worst customer service in delhi .
Id. [protected]

Please do needfully asap or refund me my money i have just renew 2month ago...

No internet since 2 days even no customer care support number is working ...They just message that agent is on the way but no one is coming to solve problem...

What is going in Hathway. Why this much irresponsible on my Consumer Complaint number Hathway Complaint Status Update [ID: 2863997]. THIS MUCH RUDE AND IRRESPONSIBLE??????????? NO LOCAL PERSON CALLED ME AND ASKED about exact problem and never tried to resolute. HATHWAY IS THERE OR NOT... DISGUSTED
id [protected]...