Hathway Complaints & Reviews

Gtpl net not working till last 17 days, every week connect lost for 2-3 days please refund my money...

I had already registered one complaint here but GTPL has marked that as resolved. they don't care about consumer satisfaction. They had just two phrases "Your complain resolved by 24 hours" and other one is "We don't have return policy".

I have raised concern about fiber connection is not installed since 4 months but just waste of time.

I raised about 100 tickets and called around 20 times and visited 6 times...

Dear hathway,

I have stopped using hathway internet account "[protected]" from last 1.5 year.

Your employee had already collected all machines like router etc.

This is my humble request to please deactivate my account i am still getting messages of my account and few calls from hathway.

Thanks and regards
Deepak...

In spite of our regular follow ups, our broadband is not working for since 03 days and we are yet to receive any firm reply/action for restoration of broadband connection.

Ticket was raised on 17-june-21, ticket no:10358100, but not resolved yet.

We would like to put on record very poor service response from gtpl. Our connection was down/off so many times.

I called your customer care center but...

I want to new gtpl cable conectios, but your service man no responce after collecting fees a nine month . i complaint your nomber mentionad that but ther not ifective. i folloup but your service man big and biges rregones give me last nine month....

Internet is not working since last week. Company representative said that they have some technical issues in the area. They are not providing consistent internet and now they are no willing to pay extra days in subscription which are wasted by their technical issue....

I m gtpl BROADBAND CUSTOMER
I m too fedup this BROADBAND provider.they very careless service provider...

I have purchased GTPL fiber broadband service of 60Mbps it's only been a week and it stopped working from last 3 days. I have made multiple complains regarding the issue but no one contacted or resolved the problem....

We have 2 Hathaway connections at home. Second connection is very slow. We are getting 5mbps to 10mbps for 50mbps pack. We called the customer care and raised complaints so many times. Every time we raise a request, it is closed within few hours without any resolution. Sometimes the Hathaway agents come home and then leave without fixing the problem saying that they will come back in 5 mins. So we want to cancel the connection. But they are...

I am GTPL customer since 4th April 2021 & since 6th April 2021 I have been complaining repeatedly over a same issue that all devices are frequently getting disconnected but they couldn't provide any resolution, even I am dialing their appellate authority but no one is responding, when I sent email to appellate they kept saying they have forwarded to technical team and nothing improved....

I am using GTPL broadband and my plan is 100mbps but for 4 days I am getting the speed of 20 to 20 Mbps. I have raised multiple complaints but nothing gets resolved, only tickets get resolved.

My username is:- rm_s6599...

I have registered a request for discontinuation of my Hathway account. I have received no response regarding the same as well as about the refund of my deposit and return of device. I have been calling and mailing Hathway customer care for over a month now, but haven't got any solution for my issue yet. All I receive are calls reminding me of account renewal or new offers.
I even tried getting help from the nodal officer, but it proved...

I have taken new internet connection from hathway through their sales person Name - Vishal Didwagh on 15 Jun'21. But still connection is not active and neither sales person nor customer care responding.

Kindly take action this fraud company and i want my refund of 2831 INR at any cost....

I start gtpl broadband connection 04/06/2021 plan name : b21_60mbps_12m_6095, onu cost waiver after few hours connection many problem in gtpl broadband. Internet speed very low, sometime internet proper not connect, internet range very low, gtpl support team not supportive and many times complaint and request but not solve and many time raised complaint but gtpl team no any discussion and suddenly complaints automatically closed
so...

I had registered a request for shifting broadband to another location on 2nd june 2021. And paid of money for shifting 560 rs. But today is 15 th june no response has been given by gtpl .I called several times to gtpl customer care number but they say that they putting forward message every time i called there answer remains same.

My complain id is 87290...

This is Abhiroop. This is regarding my deactivated Hathway account no. [protected]. I stopped using it from August 2020. Did not renew it. In October 2020, a person from Hathway called asking for the modem. I handed it over to him in perfect condition. He took some pictures of it and sent some message somewhere telling me the process is completed. I asked him for receipt but he said it’s okay, it’s done. In good faith I understood it to...

I have shifted to different location and no longer using Hathway broadband for more than 1 year. But I still get calls to renew the connection even after repeatedly informing them that I already subscribed to different company for broadband connection.

Please stop calling me even after business hours, its very frustrating to receive calls at night.

Delete my account and phone number from your records, I will...

Form 18 may 2021 to till date. I am not able to use the internet. On 18 may i raise a request to the call center regarding the relocation of my place. I had given them my old address and new address. After one week when I call them regarding the matter. They told me that, your request is close. ( How could ticket close without doing work). Again I had raised the issue and waited for a week. The issue is not resolved.
Again I contacted...

I have taken new connection on 12 Jun 21 my account number [protected] before making payment, I have clearly told the requirements of 50mbps upload/download speed. Your reps suggest 3 months plan which is as per your requirement and you have to pay Rs 3009/- same have been paid but today after connection I can't do the stream, when I checked out the speed it's 50 mbps upload but download only 5 mbps. I asked the reps he said he will check...

I had been receiving multiple calls to renew my services but I wasn't interested to. Now that One executive of hathway came toy home a few days back and he took the modem back with him. Now I haven't received refund for modem. Please do help.

Hathway Acc Id: [protected]

Please contact me and process my refund....