Indian Railway Catering & Tourism Corporation [IRCTC] — flight cancelled by airline, refund still not received. booking ref (pnr - polgat)

Dear team,

I had planned to travel for a vacation with family from pune to delhi & delhi to chandigarh via connecting flight on 27th dec'18. After which i had an onward journey to shimla.

I booked my connecting flight of jet airways india 9w-641 through irctc, booking date & time :[protected]:40. Transaction id : [protected]. Pnr - polgat. Departs new delhi (Del) 05:45, 27-dec-2018 delhi indira gandhi intl terminal 3. Arrive chandigarh (Ixc) 07:15, 27-dec-2018 chandigarh arpt.

Everything was set, however suddenly i receive a message from jet airways on 15th nov'2018 "dear guest, due to operational reasons your flight 9w651 will now depart from delhi on 27th dec'18 at 10:50 hours and reach ixc at 12:10 hrs we regret the inconvenience."

I reached out to jet airways customer service as this change in timing was affecting my onward journey to shimla. So jet airways personnel suggested to cancel the ticket on the travel website and the amount would be fully refunded. They also updated the following remarks "*remarks-pspn by al so gst eligble full rfd tkt"

After that i reached out to irctc customer service and reported the issue, they heard my concern and asked to please go ahead and cancel the ticket, which i did.

After that i have been following up with irctc customer service form 27th nov'18 onwards verbally and in writing to [protected]@irctc.co.in multiple times for refund, the count of emails has now reached to 29 follow-ups though still no sign of refund. Out of the multiple calls, i even had a conference done with jet airways customer service and irctc customer service which was abruptly disconnected by irctc personnel. Everytime i get a standard answer please wait for 3-4 days or 5-7 days the concerned department is working on the same.

I beg you to please my refund amount in full. If jet airways are not refunding i would request irctc to please forward me the communication with them so that i can take up the issue with jet airways.

Kind regards,
Glen george