Indian Railway Catering & Tourism Corporation [IRCTC] — payment refund

Sir,
I tried to book railway reservation tickets through irctc online e-ticketing facility on 02jan2018. During the booking process due to network failures my transaction could not succeed and reservation was not done. When i cheked my account balance on 02jan2018 balance is showing less amount. I request you to kindly look in to the issue and debit back my amount to my account.
User name of irctc - jateswar90
Failed transction no - [protected]
Card - icici bank debit card
Pay status - payment requested
Reservation from - brahmapur (Bam)
Reservation upto - secunderabad jn - sc
Date of failed transction - 02 jan 2018
Date of journey - 07jan2018
Train name - visakha express (17015)
Train no. -17015
Class-3ac
Ticket type - e ticket

Please solve this matter urgently

Name:jateswar panda
Ph-+91 [protected]
Email id - [protected]@gmail.com