IndiGo Complaints & Reviews

Dear Sir ,

I have booked a ticket on INDIGO KOLKATA -LUCKNOW for 19 TH Sept on 14 th and today they have reduced the fare by 1200 rupees and not ready to refund.They say it is a promo fare and nothing can be done .Moreover ,I fail to understand that no policy to change in fare happen in hours and it would require considerable planning .I feel cheated as a customer .It makes me feel that one cannot trust .I need your kind...

Book Date:12 September 2009

Booking Reference: P4S3CW

Status: PENDING

Presently I am in malaysia on deputation from India. I have booked a ticket for my friend ANILKUMAR CHOURASIA with Booking Reference: P4S3CW but even after 24 hrs status is PENDING. I have contacted in India, it was told that ticket will be canceilled within 2 hrs and money will be refunded to my credit card account...

Hi

I was travelling to Banglore to mumbai via Indigo Airline. Flight was 1.00 pm but we reached at airport at 12.40 because of local traffic and security checks. Indigo Airlines does not allowed us to go flight. ,Also their staff did not responded well about what to do next. I asked them about Ticket cancellations but they Indigo Air lines did not answer me and said me to contact makemy trip because they donot sold the ticket....

My mother is 55yrs old and she was supposed to board Indogo flight today from Kolkata-Chennai. PNR# PNR # A4BIBS. She was on wheel chair. She reached airport on time and had to wait 15mins for the wheel chair service. While rush she dropped the photocopy of my credit card details and when she reached the check in counter, they refused to let her board the flight. She was left alone and argued for long. Usually if the passenger doesn't...

Dear sir,

Due to some improper information and negligence of Indigo staff at BIAL my wife was not allowed to board the flight on[protected] and was assured by their manager (Saptharsi)for 100 % refund . Till date I havent received any refund from Indigo.
Please go through the whole issue in detail below :
I would like to inform you that before journey date I have called their call center Delhi and Bangalore airport...

REMINDER 2 : NO ACTION YET FROM INDIGO AIRLINES


" I booked 2 tickets from delhi to bangalore booking ref. WZRSLQ and GZTDLN dtd 17.02.2009. Then I cancelled these 2 tickets. Indigo airlines has deducted penalty from the amount. Apart from this penalty I was told that I would not be refunded balance amount and I would be required to undergo another forced journey within one year to avail that amount. I do not agree...

I was traveling with my brother and his family from Goa to Mumbai on 19-Jun-09. We ordered juice and some sandwiches for my brother's kids. After having finished half the juice, we accidentally saw the manufacturing date and realised that the juice had expired in Feb-09. We spoke to air hostess and were quite appalled by what happened after that. All they did was said a 'sorry and offered to get us another juice'. We were quite...

Indigo has changed Fuel Surcharge on one particular flight and not ready to give any information about how they calculate this Fuel Surcharge.

The only one line response I am getting is that Fuel Surcharge is airline imposed and can be updated without any notice as per agreed terms and conditions of carriage.Earlier they use to play only with fares but now they involved things like Fuel Surcharge. Below is the copy of whole...

Dear Sir,
I was travelling on Indigo Airlines on 04Jul09 from Imphal to guahati. My wife and myself purchased chips and samosas from the onboard catering service and to my utter surprise we recieved the coldest stale and spoiled samosas. It had cost us Rs 100 for two samosas and the least one can expect is some integrity on part of the airlines that they give the customers fresh and edible stuff and not the leftovers/stale food. Both...

This is to say that I, Rajat Gupta S/o Sh. V.K.Gupta have visited Ahmedabad from Delhi on 10.06.2009 by Indigo Airlines Flight No. 6E155, ticket no. F2KYLR-2 (MORNING 7AM FLIGHT). At the time of arrival at Ahmedabad airport i could not found one of my Safari trolley bag 24' Blue colour tag number '[protected]". When I enquired about the same from indigo staff at Ahmedabad they told me that by mistake of indigo staff at Delhi...

I had booked a ticket on Indigo from Mumbai to Bangalore on the 18th of May 2009 leaving Mumbai @ 09.05PM. I had booked this ticket online using my credit card.

The name of the passenger was Vijaya Murali.

When she reached the airport she was asked a copy of the credit card used for booking. This is an unheard of practice as no other airline asks for this. She was carrying her valid id card. She was forced to...

Sir

I booked a ticket for my 80 year old mother on Indigo air from Vadodara to Mumbai after speaking to a Indigo sales person to confirm that her own wheel chair will be allowed on board. The objective of the call to Indigo was to confirm that they allowed disability support items to needy passengers (without having to carry them as additional chargeable items of baggage). After making the booking via credit card, I received...

Hi Team,

I Gaurav Duggal booked flight ticket from Delhi to Hyderabad on 13th (PNR: T1LQDM). Plan was to reach Delhi by Train and board flight, but as trains are less trustworthy I had queried for cancellation policies of Indigo the night before, i.e. on 12th April.
I was informed that there would be a deduction of 750 Rs and you can cancel before an hour or so. I called up at around 6.15 for cancellation and was surprised...

I have been regularly using the 6:00 AM Indigo Bangalore-Mumbai Flight. I have observed that they are frequently cancelling this flight. They inform us one or two days in advance informing that the flight is being cancelled due to "Operational Reasons". How come they know about a "Operational Reason" a day or two in advance. My feeling is that if they find that the load factor is likely to be less, they cancel the same...

I had booked a flight from Chennai to Kolkata for the 10th April 09 under the Re1 Fare (Total Fare Rs 2225). The departure time stated was 1655. Later, when i checked the schedule for taking a printout, i found that the timing had been changed to 1945. This disturbed all my onward journey plans. When i talked to the customer call center, i was told that the Airline allows free of cost change in schedule only if the flight timing is changed...

Sir - I booked a ticket for 2 from HYD to BLR for the journey dated 13th March 2009, by Indigo.

I made the booking on 5th March 2009. However due to some reason i wanted t cancel pr postpone the ticket.
I was told by Indigo officials that i would be charged Rs 750/- per person for cancellation or postponement(also the difference in amount will charged which is understandable).
I can't understand why would...

Dear Sir,
I bought Indigo Flight ticket from website on 3/2/2009 .My PNR no is NZLFBT
. I had booked it as I need to travel in the afternoon and the flight would reach at Kolkata at

Flt # Date From To Depart Arrive Seat #

6E277 13Feb09 Bangalore (BLR) Calcutta (CCU) 15:35 19:15

I had called up the Airlines now to cancel and refund me the ticket as any airlines cancel if its...

Interglobe Aviation Limited ("IndiGo")
Tower C, 3rd floor, Global Business Park
Mehrauli Gurgaon Road
Gurgaon - 122002, Haryana
Fax:[protected]



REMINDER

Dear Sir,

I am still awaiting response to the below-mentioned e-mail. If this be your Corporate policy regarding customer grievance and complaint, then you should have the responsibility...

Hi,
I am writing this mail to inform you about the trauma i had to go through due to Indigo. This was my very first flight experience in my whole life as I was flying for the very first time. I booked an indigo flight from Delhi to Goa (6E - 181) with PNR No. BZ3SBB, which was scheduled to depart at 9:15 AM on 05/12/2008. When I reached the counter with my wife at 08:55 we were told that we are too late and they cannot accept passengers....

Dear Sir,
I have booked 3 flights in Indiago for the month of Dec 08. All these
flights are after 6th Dec 2008. In connection with the recent
announcement from Indigo Airlines that the fuel surcharge has been
reduced to INR 2700 from INR 2900, I want to get refund of 200 Rs for
each of the tickets I have purchased.

Please note that while purchasing tickets I find fuel surcharge under thebr...