Indraprastha Gas Limited [IGL] Complaints & Reviews

I have booked Piped gas connection through Yog Maya & Company (Direct Marketing Agent) IGL and paid Rs. 6000/- vide thier receipt no. 33163 dated 18/01/2012. I have been told that within 6 months your connection will be installed but after 6 month I have not received any information about installation. However, I contacted to IGL customer care center and informed my BP no. [protected] on 16/3/2012 then he said within 4-5 days our engineers...

My husband, Mr. SK Banerjee, had booked a PNG connection on 9.11.2011 vide PNR No. 62148 and had duly deposited Rs. 6000 through M/s Future Fuels. He is now bedridden after a celebral attack and hence we wanted the IGL to expedite the installation as early as possible, as the pipelines had already been installed in the Shalimar Garden, Extn.II (Sahibabad) long ago. In some of the neighbouring houses the connection has also been installed....

I had applied for a PNG connection on 4th January 2012 under application number "718317" through the authorised agents registered number "186104" along with the applicable fee. It has been over 4 months and 25 days now and till date we have not heard back or received any intimation regarding the installation. We have made a number of calls to the customer care number but it has not helped in expediting the process.br...

A sum of Rs. 6000/- (5000 +1000) was paid to M/s Future fuels( marketing agent for IGL) vide cheque no. 452354 & 452385 on dt. 27/06/2010 and receipt no. 118957 & form no. 6445564 was issued .The cheques are also cleared from the account but till date no connection at site....

The customer care officer dated 28/04/2012
Indraprastha Gas Limited
IGLBhawan,R.K.Puram
N.Delhi-110022
Subject: Correction of Domestic PNG bills,Business Partner No.[protected]
Sir/Madam,
This is with reference to my telephonic complaint regarding bill due Rupees 2501.81 of period 1-8-2011 to[protected] for which one meter reader visited my...

I had applied for PNG connection through IGL DMA M/s Yogmaya & Co, vide their receipt number 11194 dated 3/9/2011, registration number 690470, cheque no. 113771 & 113772 for Rs 6000/- of Axis Bank, Vikas Puri, New Delhi-110018. However, even after more than 8 months, there is no reponse from IGL. The cheques got debited from my account in September 16, 2011. When I call IGL helpline, they ask for Business Partner Number, which their...

Dear Concern,

Worker at CNG Stations are charging extra money in form of balancing amount like if they fill CNG of Rs.178 and we give Rs.200 in return they give Rs.20 back and don't give Rs.2 back and when we ask for remaining Rs.2 they said " Rs.2 hi to hai "

Plz take necessary action against them.

CNG station involved are:
Darya ganj, Near welcome metro station filling Station,Kali...

This morning as I stopped for refilling CNG from IINDRAPRASTHA GAS LTD in Chanakya Puri which is close to Maitreyi College. I gave money to Hari Ram one of the attend at the filling station he stopped me telling me that one of the currency note was torn and he would not accept it, in return I told him that i refuel from this particular station all the time and the torn currency note was given to me by one of the attended day before, he would...

I had applied for an IGL connection in the month of Oct 2011. The money which they had asked for got charged to me on 30 Jan 2012. From then on I have been awaiting my connection but to no avail. I have called the 24 hrs customer care number and they do not tell me anything and keep saying that I will get the connection. This time the guy straight away said u will only get it by may end ??? I think this is cheating and a company shld not...

Earlier also I had sent you a mail regarding the bill of the BP no. [protected], but I didn't get any response from your side. My problem was that I was sent an estimated bill of Rs. 592/- for an estimated reading of 27 SCM (actually it was around 15 SCM), which was much more than my consumption. I had requested to please get the meter reading and calculate the bill according to that. When I didn't get any response from your side,...

It is to be mentioned that the customer services of IGL are very poor.Most of the time,even the emergency number is not working.It keeps us waiting for long duration before the customer realizes that there is problem. Even the e-mails are not answered. I wonder what is going to happen when there is fire/leakage and we need to contact IGL.

My BP No. is [protected] and could get connection in my house after two months of long...

Sir,
I ahve deposited Rs 6000 a year back for PNG connection., now the contractors labour only come to our House for installation they are so ruff they want to work without any notice. they do'nt want to give and time neither they are reftify any repair. now they have left the job without completing it neither contractor nor the concern field offer has come so far . Due to monopoly ,service is very poor.
It is my...

It is regretful to put on record that in spite of repeated phone calls to the consumer care number[protected] and mail sent to customercare.[protected]@igl.co.in regarding arrears in bill of Rs 1702/- in current month bill but i have already made payment of that and i have also attached bank statement with that mail but nobody has given me any response till date. I would like to draw the attention of the concerned authority to respond to the...

To,

The General Manager ( Operation – PNG )
Inderaprastha Gass Limited,
Plot No. 4, Community Centre,
Sector-9, R K Puram,
New Delhi – 110066.

Subject : Connection of PNG at my residence Flat No. 976, Akshar Dham Apartment,
Sector -19, Pocket-3, Dwarka, New Delhi-110075.

Dear Sir,

This refer to my letter dated 1.9.11 sent...

My BP No is [protected]. Your DMA Yogmaya & co was issued a cheque of Rs1000.00 on 19.06.2011and subsequently a pay order of Rs 5000.00 was deposited at your Bhicaji cama office on 08.08.2011 for a PNG connection at A 210 SF,Vikaspuri New Delhi. It is almost 9 months and most of our neighbors have got their connection for quite some time.Kindly check with your DMA expedite the delay...

ON 16/3/2011 GAS COMPANY CHARGED US 6000.00INR FOR INSTALLING AND STARTING PIPE GAS. AS OF TODAY 2/03/2012 NOTHING IS DONE. WHEN WE CALL THEM THEY GIVE US COMPLAINT NO. BUT NOTHING HAPPEENS. WE CALL COSTUMER SERVICE THEY HANG PHONE ON US. TELEPHONE NUMBER ON RECCEIPT DOES NOT WORK FOR GAS COMPANY ANYMORE. NEW NO. PEOPLE HANG PHONE ON US. PLEASE HELP US.
ANKUR GARG
ON BEHALF OF GOPAL PARSAD AGGARWAL. 760335 IS RIGSTRATION NUMBER.br...

THIS REFERS OF BP NO [protected], THE AMOUNT OF 6000 RUPEES was deposited in October 04th 2011, Still IGL connection is pending, In our apartment the connection was installed in every flats except mine. I was the 1st person in the our apartment, who had applied for IGL GAS CONNECTION. Since more than 3 months I was requesting for gas connection, but I don't know why such delay from IGL.
I have lodged so many complaint y telephonic...

Indraprastha Gas Limited. Business Partner #[protected]; complaint # PRJ[protected]

1. This company is in unique position of monopoly - creating own terms to deal with customers.

2. I have deposited money and application for Piped Gas Connection @ my home 6 months ago.. No installation is done yet and no update received

3. I wanted one extra point for geyser - this was denied (on phone). However,...

My name is Shyne Thomson and I was a tenant at 44-E Pocket-F Mayur Vihar Phase-2. PNG was installed at this address last year in the name of Raj Kumar on the request of Landlord. We were asked to surrender our Gas cylinder if we wanted to use PNG. As we are tenants and not all house would have PNG we decided to keep our Gas Cylinder.

After the installation a Representative from Intraprastha Gas Ltd came for meter reading and...

Sir ,

Form executed PNG bearing no 672591 dated 20.07.1991 along with cheque No.916719 for Rs.5000/- drawn on PNB Gokhley market , New Delhi – 54 .You received such amount on 4.08.2011, another application registration from for PNG connection bearing no 672592 along with cheque no 916723 for Rs.1000/- drawn on PNB Gokhley market , New Delhi – 54 dated 20.10.2011

please install the gas connection at below...