Irctc — customer service

Address:	Mumbai City, Maharashtra, 401210
Website:	irctc

Dear Sir,

Greeting! Though this forum I would like to bring your attention to two problem which common man face while booking the ticket through IRCTC:

1.While doing payment of booked ticket, Attached banks drop down menu have not included major bank such as SBI and ICICI . Most of the people have their account in these bank . Absence of these bank force us to use gateway payment such as paytm and JIo etc. which are charging 1.3 % +GST charges as transaction charges . Being In public service, Railway should discourage the extra expenditure burden on common people.

2. While seat booking in AC3/AC2 railway may start seat selection in all trains just like airlines allowed during web checking .At least a option may be given to customer if they want to choose the seat of their choice . If some one tick that then one should we allowed to choose the seat as per one's choice at some nominal cost over the ticket. This will be convenient for people and help railway to generate extra income over the ticket.

Regards,

Prabal Gupta