Irctc — Mental and physical harassment by unprofessional irctc authorized agent

Hi,
This is a question to irctc how can we believe your authorized agent? I trust the agent because he is an authorized agent of railway.I have booked an e-ticket from an irctc authorized agent dt 19/01/2015 for my return journey in feb14th 2015.Due to some unexpected problem I felled to catch the train and informed the agent immediately to cancel the ticket in the same day and time as he has authorized to cancel the ticket .Till date I have not received any amount from him after the cancellation.
After our several calls and reminders he has not picked up the phone and we got his personal no from our reliable source and called, finally he picked up the phone when we asked our refund money he is totally ignoring and behave rudely abused and threatened with dire consequences told us not to pay us any amount and challenge to complaint any railway authority and told he don’t care any railway authority as he has paid money and get authority, Unauthorized behavior of these agents. His office is also closed most of the time. Could you please help on this type of cheating done by the agent as soon as possible because this will not only help us but it will help many to protect from this type of cheating people. The license of such agents should be cancelled. Take a strict action against him immediately.
I don’t know how many passengers have been suffering like me on daily basis due to appoint of this types of agent .I felt very bad about your authorized agent. It is the wastage of time and money along with the mental and physical harassment as the said procedure would go long and there is no surety of return of my booked ticket money. I would like to request the Indian railway before giving authorization check the agent background, as per our experience this agent is cheater, thief and gundas. Their behavior, dealings are so unprofessional we are totally surprise how Indian railway can appoint such type of person as their authorized agent. I kindly request you to pay your kind attention towards it. This is my horrible and sad experience with your prestigious railway agent.. Please if you could help with this as soon as possible. Hopefully we will get justice from our prestigious Railway organization. I therefore request to you to kindly admit my case and consider it and provide me the required money that to be returned after cancellation of my tickets along with the interest as i felt harassment in this matter. Expecting my claim ASAP. If you want to know any other information apart from this please let me know through the email. Below are the mentioned details regarding the Ticket booked and agent.

Details of Ticket:
Train no and Name: 18464/Prasanthi Exp
Date of booking: 19 Jan 2015:07:10:08PM
Date of Journey: 14-Feb-2015
Class: 3A
PNR No: [protected]
Transaction ID: [protected]
No. of passengers: 1
Boarding : Bangalore CY JN (SBC)
Cancelled in the month of Feb2015
Name of the passenger: M R Tripathy
Total Amount to be refunded: 1647(cancellation charges applicable on this amount)


Agent Details:

Corporate Name: KANHAS’ COMMUNICATION TOUR & TRAVELS
Agent Name: AMEEYA SAHU
Email ID: [protected]@rediffmail.com
MobileNo: [protected] /[protected]
Address: In front of Kunjakanta Temple, Dhenkanal, Dhenkanal, Orissa-759001, India

I hope you will help me to get my money back.
Thank you.

Regards.
UNT