[Resolved]  Irctc — Not received ticket refund after 52 reminders.

Address:

New Delhi, Delhi

From: shashi.[protected]@live.inTo: [protected]@irctc.co.inCC: [protected]@irctc.co.inSubject: FW: TICKET REFUND. (REMINDER 51).Date: Sat, 1 Feb 2014 18:43:37 +0530


From: shashi.[protected]@live.inTo: [protected]@irctc.co.inCC: [protected]@irctc.co.inSubject: FW: TICKET REFUND. (REMINDER 50).Date: Tue, 21 Jan 2014 13:51:02 +0530


From: shashi.[protected]@live.inTo: [protected]@irctc.co.inSubject: FW: TICKET REFUND. (REMINDER 49).Date: Tue, 7 Jan 2014 21:10:18 +0530


From: shashi.[protected]@live.inTo: [protected]@irctc.co.inSubject: RE: TICKET REFUND. (REMINDER 48).Date: Fri, 3 Jan 2014 12:04:19 +0530


i know that i filled TDR after 2 hours but you people why not understand what is the reason behind that.its got delayed because your system was not working and you are blaming on me.i have booked a e ticket which DOJ 09/07/2013 that departure
was 22:20, i missed this train due to heavy rainfall in delhi,
when i try to file TDR refund at 11:30 your system tell login after
12:30, when i logged after 12:30 and file TDR my refund was 0.
The system give reason, you have to fill TDR within 2 Hrs of departure.
in this 2 hrs 1 hr your system is not working.
So, kindly let me know why i suffer if your system is not working.
So, Kindly view of above matter please refund my 50% amount of ticket
as per your policy.if still you have any confusion then call me on my no. [protected] i will make you understand the problem.Regards, Shashi SinghDate: Fri, 3 Jan 2014 12:01:34 +0530From: [protected]@irctc.co.inTo: shashi.[protected]@live.inSubject: Re: FW: TICKET REFUND. (REMINDER 48).


Dear customer,

Kindly note that the TDR filing time limit is revised
w.e.f.1/7/2013
upto 2 hours of the actual departure of the train in case of confirmed
etickets
& within 3 hours of the actual departure of the train in case
of RAC/WL
e-tickets or Train Late More Than Three Hours and upto 72 hours from
the
scheduled departure time in case of Train cancelled.
As you have filed TDR after the prescribed time
limit, your case is regretted by Railways.

Regards,
TDR
TEAM
[protected]@irctc.co.in


SHASHI SINGH wrote:


From: shashi.[protected]@live.in
To: [protected]@irctc.co.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 47).
Date: Tue, 24 Dec 2013 12:03:06 +0530


From: shashi.[protected]@live.in
To: [protected]@irctc.co.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 46).
Date: Sat, 21 Dec 2013 11:17:26 +0530


From: shashi.[protected]@live.in
To: [protected]@irctc.co.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 45).
Date: Fri, 20 Dec 2013 11:26:00 +0530


From: shashi.[protected]@live.in
To: [protected]@irctc.co.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 44).
Date: Wed, 18 Dec 2013 15:52:36 +0530


From: shashi.[protected]@live.in
To: [protected]@irctc.co.in
CC: [protected]@irctc.co.in; [protected]@ecor.railnet.gov.in
Subject: FW: TICKET REFUND. (REMINDER 43).
Date: Tue, 17 Dec 2013 13:20:44 +0530


From: shashi.[protected]@live.in
To: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 42).
Date: Mon, 16 Dec 2013 12:12:40 +0530


From: shashi.[protected]@live.in
To: [protected]@irctc.co.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 41).
Date: Sat, 14 Dec 2013 12:04:27 +0530


From: shashi.[protected]@live.in
To: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 40).
Date: Mon, 9 Dec 2013 13:12:31 +0530


From: shashi.[protected]@live.in
To: [protected]@irctc.co.in
CC: [protected]@irctc.co.in; [protected]@ecor.railnet.gov.in
Subject: RE: TICKET REFUND. (REMINDER 39).
Date: Sat, 7 Dec 2013 15:07:10 +0530


Dear TDR Team,
Reference to trail mail i i accept that i filled TDR after 2 hr
because in this 2hrs, 1hr your system is not working.


i have booked a e ticket which DOJ 09/07/2013 that departure
was 22:20, i missed this train due to heavy rainfall in delhi,
when i try to file TDR refund at 11:30 your system tell login after
12:30, when i logged after 12:30 and file TDR my refund was 0.
The system give reason, you have to fill TDR within 2 Hrs of departure.
in this 2 hrs 1 hr your system is not working.
So, kindly let me know why i suffer if your system is not working.
So, Kindly view of above matter please refund my 50% amount of ticket
as per your policy.
Because i supposed to filled TDR within 2 hrs of train departure, but
its happen not due to your system not allow me to login between 11:30
pm to 00:00 am.

Now tell me who is responsible for this.

Regards,
Shashi Singh
[protected]


Date: Sat, 7 Dec 2013 14:54:01 +0530
From: [protected]@irctc.co.in
To: shashi.[protected]@live.in
Subject: Re: TICKET REFUND. (REMINDER 39).

Dear customer,


Kindly note that the TDR filing time limit is revised
w.e.f.1/7/2013
upto 2 hours of the actual departure of the train in case of confirmed
etickets
& within 3 hours of the actual departure of the train in case of
RAC/WL
e-tickets or Train Late More Than Three Hours.

As you have filed TDR after the prescribed
time
limit, your case is regretted by Railways.

Regards,
TDR
TEAM
[protected]@irctc.co.in

[protected]-------- Original Message
[protected]--------
Subject: RE: TICKET REFUND. (REMINDER 39).
From: shashi.[protected]@live.in
Date:[protected]:08:44+05:30
To: irctc care
Cc:
[protected][protected][protected][protected]


kindly define the time frame when i will receive the
reply or my refund kindly see the reminder no. already 5 months has
been passed.


From: [protected]@irctc.co.in
To: shashi.[protected]@live.in
CC:
Subject: Re: FW: TICKET REFUND. (REMINDER 39).
Date: Tue, 3 Dec 2013 12:05:09 +0530

Dear Customer,


We would like to inform you that your below enclosed email has been
forwarded to the concerned department.You will receive a reply in this
regard.


Thanks & Regards
Kamna
Executive Customer care
[protected]@irctc.co.in
Ph No 39340000
www.irctc.co.in

Save trees. Travel on SMS sent by IRCTC or with Electronic Ticket on
laptop/tablet.


[protected]-------- Original Message
[protected]--------
Subject: Re: FW: TICKET REFUND. (REMINDER 39).
From: shashi.[protected]@live.in
Date:[protected]:43:24+05:30
To: [protected]@irctc.co.in
[protected][protected][protected][protected]


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 39).
Date: Sat, 30 Nov 2013 12:14:03 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 38).
Date: Fri, 29 Nov 2013 11:51:53 +0530


From: shashi.[protected]@live.in
To: [protected]@irctc.co.in
Subject: RE: TICKET REFUND. (REMINDER 37).
Date: Thu, 28 Nov 2013 11:34:53 +0530


Kindly define shortly because already 4 months has
been passed.


From: [protected]@irctc.co.in
To: shashi.[protected]@live.in
CC:
Subject: Re: FW: TICKET REFUND. (REMINDER 37).
Date: Thu, 28 Nov 2013 11:25:14 +0530

Dear Customer,

We would like to inform you that your below enclosed email has been
forwarded to the concerned department.You will receive a reply in this
regard shortly.


Thanks & Regard
Sudha
Executive(Customer Care)
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in

Save trees. Travel on SMS sent by IRCTC or with Electronic Ticket on
laptop/tablet.


[protected]-------- Original Message
[protected]--------
Subject: Re: FW: TICKET REFUND. (REMINDER 37).
From: shashi.[protected]@live.in
Date:[protected]:54:49+05:30
To: [protected]@irctc.co.in
[protected][protected][protected][protected]


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 36).
Date: Wed, 27 Nov 2013 10:52:28 +0530


Can any one in IRCTC reply my query in proper way.


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 35).
Date: Tue, 26 Nov 2013 10:55:15 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 34).
Date: Fri, 22 Nov 2013 14:11:05 +0530


how long time you people take for a satisfactory
reply.


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 33).
Date: Sat, 9 Nov 2013 10:30:27 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 32).
Date: Fri, 25 Oct 2013 14:21:00 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 31).
Date: Thu, 24 Oct 2013 12:51:46 +0530


From: shashi.[protected]@live.in
To: [protected]@irctc.co.in
Subject: RE: TICKET REFUND. (REMINDER 30).
Date: Wed, 23 Oct 2013 10:15:11 +0530


but tell me when shortly and also let me know what
is
the maximum time taken by you for refund because already 90 days has
been passed.
kindly revert wise fully not earlier as stupidly, if you gone through
earlier trail mail then you will not give this same stupid answer.


From: [protected]@irctc.co.in
To: shashi.[protected]@live.in
CC:
Subject: Re: FW: TICKET REFUND. (REMINDER 30).
Date: Wed, 23 Oct 2013 07:35:15 +0530

Dear Customer,

We would like to inform you that your below enclosed email has been
forwarded to the concerned department.You will receive a reply in this
regard shortly.


Thanks & Regards
Amrita
Executive Customer Care
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in

Save trees. Travel on SMS sent by IRCTC or with Electronic Ticket on
laptop/tablet.


[protected]-------- Original Message
[protected]--------
Subject: Re: FW: TICKET REFUND. (REMINDER 30).
From: shashi.[protected]@live.in
Date:[protected]:23:50+05:30
To: [protected]@irctc.co.in
[protected][protected][protected][protected]


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 29).
Date: Mon, 21 Oct 2013 12:24:18 +0530


From: shashi.[protected]@live.in
To: [protected]@irctc.co.in
Subject: RE: TICKET REFUND. (REMINDER 28).
Date: Thu, 17 Oct 2013 14:41:32 +0530


Do you any other answer except this stupid reply.


From: [protected]@irctc.co.in
To: shashi.[protected]@live.in
CC:
Subject: Re: FW: TICKET REFUND. (REMINDER 28).
Date: Thu, 17 Oct 2013 14:40:08 +0530

Dear Customer,

We would like to inform you that your below enclosed email has been
forwarded to the concerned department.You will receive a reply in this
regard .


Thanks & Regards

Paromita S
Executive, Customer Care
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in


Save trees. Travel on SMS sent by IRCTC or with Electronic Ticket on
laptop/tablet.


[protected]-------- Original Message
[protected]--------
Subject: Re: FW: TICKET REFUND. (REMINDER 28).
From: shashi.[protected]@live.in
Date:[protected]:21:59+05:30
To: [protected]@irctc.co.in
[protected][protected][protected][protected]


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 26).
Date: Mon, 14 Oct 2013 11:47:21 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 26).
Date: Thu, 10 Oct 2013 13:37:14 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 25).
Date: Tue, 8 Oct 2013 11:39:03 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 24).
Date: Fri, 4 Oct 2013 13:15:11 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 23).
Date: Sat, 28 Sep 2013 16:01:11 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 22).
Date: Fri, 27 Sep 2013 09:40:54 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
Subject: FW: TICKET REFUND. (REMINDER 22).
Date: Thu, 26 Sep 2013 11:29:48 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 21).
Date: Wed, 25 Sep 2013 11:57:16 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 20).
Date: Tue, 24 Sep 2013 10:13:16 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 19).
Date: Mon, 23 Sep 2013 10:22:20 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 18).
Date: Sat, 21 Sep 2013 11:00:44 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 17).
Date: Fri, 20 Sep 2013 11:12:10 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 16).
Date: Thu, 19 Sep 2013 09:35:52 +0530


From: shashi.[protected]@live.in
To: [protected]@irctc.co.in
Subject: RE: TICKET REFUND. (REMINDER 15).
Date: Wed, 18 Sep 2013 10:41:14 +0530


when kindly give me time frame.


From: [protected]@irctc.co.in
To: shashi.[protected]@live.in
CC:
Subject: Re: FW: TICKET REFUND. (REMINDER 15).
Date: Wed, 18 Sep 2013 10:30:03 +0530

Dear Customer,


Kindly note
that your refund is in process through TDR
(Ticket Deposit Receipt). Refund
under this category is processed by the railways under the present
commercial
rules .
Once the refund is received from the railways the same will be credited
to your
account.


Thanks & Regards

Krishna Das
Executive, Customer Care
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in
[#2899583]

____________________________________________________________________
Amendments in the certain provisions of Refund rules are applicable
w.e.f.1/7/2013.Please click here to know more:
https://www.irctc.co.in/betaDoc/Amendments_RefundRules_2406.pdf
____________________________________________________________________


[protected]-------- Original Message
[protected]--------
Subject: FW: TICKET REFUND. (REMINDER 15).
From: shashi.[protected]@live.in
Date:[protected]:06:09+05:30
To: RZ
Cc: irctc care
[protected][protected][protected][protected]


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 14).
Date: Tue, 17 Sep 2013 15:37:34 +0530


From: shashi.[protected]@live.in
To: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 13).
Date: Mon, 16 Sep 2013 10:46:14 +0530


Dear Neha,
Kindly gone through the previous trail mails you have already give the
same excuse so many times but still i have not received any reply.

Regards,
Shashi Singh


From: [protected]@irctc.co.in
To: shashi.[protected]@live.in
CC:
Subject: Re: FW: TICKET REFUND. (REMINDER 13).
Date: Mon, 16 Sep 2013 11:10:04 +0530

Dear Customer,


We would like to inform you that your below enclosed email has been
forwarded again to the concerned department.You will receive a reply in
this regard.


Thanks & Regards
Neha Nupur
Executive, Customer care
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in


Save trees. Travel on SMS sent by IRCTC or with Electronic Ticket on
laptop/tablet.


[protected]-------- Original Message
[protected]--------
Subject: Re: FW: TICKET REFUND. (REMINDER 13).
From: shashi.[protected]@live.in
Date:[protected]:15:03+05:30
To: [protected]@irctc.co.in
[protected][protected][protected][protected]


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 12).
Date: Fri, 13 Sep 2013 13:45:08 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 12).
Date: Thu, 12 Sep 2013 14:21:01 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 11).
Date: Wed, 11 Sep 2013 12:17:21 +0530


From: shashi.[protected]@live.in
To: [protected]@irctc.co.in
Subject: RE: TICKET REFUND. (REMINDER 10).
Date: Tue, 10 Sep 2013 12:04:00 +0530


kindly define the duration of shortly
because more that 80 days has been passed.


From: [protected]@irctc.co.in
To: shashi.[protected]@live.in
CC:
Subject: Re: RE: TICKET REFUND. (REMINDER 10).
Date: Tue, 10 Sep 2013 11:55:14 +0530

Dear Customer,

We would like to inform you that your below enclosed email has been
forwarded to the concerned department.You will receive a reply in this
regard shortly.


Thanks & Regards

Neema Khatri
Executive, Customer Care
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in


Save trees. Travel on SMS sent by IRCTC or with Electronic Ticket on
laptop/tablet.


[protected]-------- Original Message
[protected]--------
Subject: Re: RE: TICKET REFUND. (REMINDER 10).
From: shashi.[protected]@live.in
Date:[protected]:35:52+05:30
To: [protected]@irctc.co.in
[protected][protected][protected][protected]


Dear Neema,
If you think IRCTC has no role in refund process, So give me
confirmation for
that.
you people are blaming on railway zone.
Kindly gone through previously mail carefully you will find all the
details who is responsible for that.
i have given cc to the concerned railway zone, but i have not get any
revert from them.
i will wait for this week only to get proper response from your end
after that i'll go in consumer court.

Regards,
Shashi Singh

From: [protected]@irctc.co.in
To: shashi.[protected]@live.in
CC:
Subject: Re: FW: TICKET REFUND. (REMINDER 10).
Date: Tue, 10 Sep 2013 11:05:03 +0530

Dear Customer,


Kindly
note that the refund has to
be granted by the concerned zonal railway for which the case has
already been
referred.
On receipt of the refund amount from the railway it will be credited
back
to your account electronically without any delay.


Thanks & Regards

Neema Khatri
Executive, Customer Care
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in
[#2863543]

____________________________________________________________________
Amendments in the certain provisions of Refund rules are applicable
w.e.f.1/7/2013.Please click here to know more:
https://www.irctc.co.in/betaDoc/Amendments_RefundRules_2406.pdf
____________________________________________________________________


[protected]-------- Original Message
[protected]--------
Subject: FW: TICKET REFUND. (REMINDER 10).
From: shashi.[protected]@live.in
Date:[protected]:50:26+05:30
To: RZ
Cc: irctc care
[protected][protected][protected][protected]


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 8).
Date: Mon, 9 Sep 2013 10:07:33 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 8).
Date: Fri, 6 Sep 2013 14:29:17 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 7).
Date: Thu, 5 Sep 2013 09:36:26 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 6).
Date: Mon, 2 Sep 2013 09:55:48 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 5).
Date: Fri, 30 Aug 2013 11:32:04 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 5).
Date: Thu, 29 Aug 2013 11:40:55 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 4).
Date: Wed, 28 Aug 2013 11:15:18 +0530


Kindly give chance of reply to Railway Zone.
As, i am expecting reply from Railway Zone.
Please do not reply IRCTC as i am giving you CC only.


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 4).
Date: Tue, 27 Aug 2013 13:01:19 +0530


Still Waiting for response.

From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 3).
Date: Mon, 26 Aug 2013 12:53:59 +0530


Dear Sir,
Reference to previous so many mails i am getting irrelevant or
Ir-responsible answer from IRCTC.
They are blaming on you, for refund process.
IRCTC reply that they are unable to release amount because they have
not get refund from concerned railway Zone.
So, i am requesting you kindly let me know who is responsible for delay
in refund
either Railway Zone or IRCTC.

Kindly coordinate with railway zone and support to release my refund
amount.

Regards,
Shashi Singh


From: [protected]@irctc.co.in
To: shashi.[protected]@live.in
CC:
Subject: Re: RE: TICKET REFUND. (REMINDER 3).
Date: Mon, 26 Aug 2013 12:38:27 +0530

Dear Customer,


Kindly note that we are providing you the email id
"[protected]@ecor.railnet.gov.in" of
your concern zone department.


Thanks & Regards

Abhilekh Bhardwaj
Executive, Customer Care
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in
[#2802563]

____________________________________________________________________
Amendments in the certain provisions of Refund rules are applicable
w.e.f.1/7/2013.Please click here to know more:
https://www.irctc.co.in/betaDoc/Amendments_RefundRules_2406.pdf
____________________________________________________________________


[protected]-------- Original Message
[protected]--------
Subject: RE: TICKET REFUND. (REMINDER 3).
From: shashi.[protected]@live.in
Date:[protected]:29:37+05:30
To: irctc care
Cc:
[protected][protected][protected][protected]


If you think IRCTC has no role in refund process, So
give me confirmation for
the as well as give me contact details of concerned railway Zone.

Mr. Abhishek i thik you people are blaming on railway zone.
Kindly gone through previously mail carefully you will find all the
details who is responsible for that.

Regards,
Shashi Singh


From: [protected]@irctc.co.in
To: shashi.[protected]@live.in
CC:
Subject: Re: RE: TICKET REFUND. (REMINDER 3).
Date: Mon, 26 Aug 2013 12:23:25 +0530

Dear Customer,


Kindly note that TDR filed by the customers are directly dealt by the
concerened Railway for decision. IRCTC has no role in deciding the
refund. On receipt of refund amount from the Railways, it is credited
to the account of the customer through same payment gateway which was
used while making booking.


Thanks & Regards

Abhilekh Bhardwaj
Executive, Customer Care
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in
[#2802170]

____________________________________________________________________
Amendments in the certain provisions of Refund rules are applicable
w.e.f.1/7/2013.Please click here to know more:
https://www.irctc.co.in/betaDoc/Amendments_RefundRules_2406.pdf
____________________________________________________________________


[protected]-------- Original Message
[protected]--------
Subject: RE: TICKET REFUND. (REMINDER 3).
From: shashi.[protected]@live.in
Date:[protected]:26:19+05:30
To: irctc care
Cc:
[protected][protected][protected][protected]


Dear Mr. Abhshek,
This answer i am seeing last two months.
So, Kindly let me know when you are able to give final answer it will
take

6 months
1 year
or
10 year ??????

Clear me you will process my refund or not.

Regards,
Shashi Singh


From: [protected]@irctc.co.in
To: shashi.[protected]@live.in
CC:
Subject: Re: FW: TICKET REFUND. (REMINDER 3).
Date: Mon, 26 Aug 2013 10:53:24 +0530

Dear Customer,

Kindly note that as we have already informed you that your request for
refund against PNR no. [protected]
is still under process through TDR refund category.

No refund amount is decided so far for your ticket thereby it is
showing zero.

Whenever any amount or any updation we will receive from the Railways
for your ticket the same will be intimated to you.


Thanks & Regards

Abhilekh Bhardwaj
Executive, Customer Care
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in
[#2801921]

____________________________________________________________________
Amendments in the certain provisions of Refund rules are applicable
w.e.f.1/7/2013.Please click here to know more:
https://www.irctc.co.in/betaDoc/Amendments_RefundRules_2406.pdf
____________________________________________________________________


[protected]-------- Original Message
[protected]--------
Subject: FW: TICKET REFUND. (REMINDER 3).
From: shashi.[protected]@live.in
Date:[protected]:05:34+05:30
To: irctc care
Cc:
[protected][protected][protected][protected]


From: shashi.[protected]@live.in
To: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 2).
Date: Wed, 7 Aug 2013 08:40:41 +0530


still waiting for response.


From: shashi.[protected]@live.in
To: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 1).
Date: Mon, 29 Jul 2013 10:38:35 +0530


From: [protected]@irctc.co.in
To: shashi.[protected]@live.in
CC:
Subject: Re: RE: TICKET REFUND.
Date: Wed, 24 Jul 2013 15:55:23 +0530

Dear Customer,

We would like to inform you that your below enclosed email has been
forwarded to the concerned department.You will receive a reply in this
regard shortly.


Thanks & Regards

Ankit Jindal
Executive, Customer Care
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in


Save trees. Travel on SMS sent by IRCTC or with Electronic Ticket on
laptop/tablet.


[protected]-------- Original Message
[protected]--------
Subject: Re: RE: TICKET REFUND.
From: shashi.[protected]@live.in
Date:[protected]:00:17+05:30
To: [protected]@irctc.co.in
[protected][protected][protected][protected]


Why are you giving irrelevant answer all time i have
tell you so many time due to irctc system i was not able to file TRD
on time because my train depart at 22:20 on 09/07/13 and your IRCTC
portal was closed services from 23:30 to 00:30, due to only i was
unable to file TDR with in 2 Hrs of train departure in that case IRCTC
responsible.
So, Kindly let me know i will get my refund or not.
if not then i'll go in consumer court.
Please reply as soon possible.
and this time give concrete and relevant answer.

Regards,
Shashi Singh


From: [protected]@irctc.co.in
To: shashi.[protected]@live.in
CC:
Subject: Re: FW: TICKET REFUND.
Date: Wed, 24 Jul 2013 13:55:14 +0530

Dear Customer,


As per the policy framed by Railway Board, refund is processed by the
Zonal Railway under whose jurisdiction station of the train falls.
IRCTC only provides access to Railway Passenger Reservation System
through its server and internet connectivity to book the ticket through
it. Railway and IRCTC are different entities. TDR filed by the
customers are directly dealt by the concerened Railway for decision.
IRCTC has no role in deciding the refund. On receipt of refund amount
from the Railways, it is credited to the account of the customer
through same payment gateway which was used while making booking.
You can check the status of your TDR claim online at IRCTC website
using your login account.


Thanks & Regards

Ankit Jindal
Executive, Customer Care
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in
[#2680229]

____________________________________________________________________
Amendments in the certain provisions of Refund rules are applicable
w.e.f.1/7/2013.Please click here to know more:
https://www.irctc.co.in/betaDoc/Amendments_RefundRules_2406.pdf
____________________________________________________________________


[protected]-------- Original Message
[protected]--------
Subject: FW: TICKET REFUND.
From: shashi.[protected]@live.in
Date:[protected]:10:02+05:30
To: "[protected]@irctc.co.in"
Cc:
[protected][protected][protected][protected]


From: shashi.[protected]@live.in
To: [protected]@irctc.co.in
Subject: FW: TICKET REFUND.
Date: Mon, 22 Jul 2013 15:38:54 +0530


Dear Mr. Rakesh,
Kindly confirm me how long time will be taken by Railway/IRCTC to
decide of refund amount.

Regards,
Shashi Singh
[protected]


From: [protected]@irctc.co.in
To: shashi.[protected]@live.in
CC:
Subject: Re: RE: TICKET REFUND.
Date: Fri, 19 Jul 2013 15:44:59 +0530

Dear Customer,


Please note that your request for refund against PNR no. [protected]
is still under process through TDR refund category.
No refund amount is decided so far for your ticket thereby it is
showing zero.
Whenever any amount or any updation we will receive from the Railways
for your ticket the same will be intimated to you.
Please the column where it is showing zero refund.


Thanks & Regards
Rajesh Kumar
Executive, Customer Care,
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in[#2659969]

____________________________________________________________________
Amendments in the certain provisions of Refund rules are applicable
w.e.f.1/7/2013.Please click here to know more:
https://www.irctc.co.in/betaDoc/Amendments_RefundRules_2406.pdf
____________________________________________________________________


[protected]-------- Original Message
[protected]--------
Subject: RE: TICKET REFUND.
From: shashi.[protected]@live.in
Date:[protected]:57:48+05:30
To: "[protected]@irctc.co.in"
Cc:
[protected][protected][protected][protected]


Dear Ankit,
I think you have not understood my problem you are elaborate the refund
process.
i know very well the process
my concern is that as per new policy TDR filled with in 2 hrs
from from departure
and i tried within 2 hrs of train departure in which 1 hr from 11:30 PM
to 12:30 AM in which your irctc portal is not providing services that
is the reason of delay to file TDR when i file TDR after 12:30 AM the
refund amount was 0 (ZERO).
in that case kindly let me know who is responsible IRCTC or concerned
Railway Zone.
Whomsoever is responsible kindly give me contact no. for further
contact.
i hope this time you understand my problem and reply accordingly.

Regards,
Shashi Singh


From: [protected]@irctc.co.in
To: shashi.[protected]@live.in
CC:
Subject: TICKET REFUND.
Date: Fri, 19 Jul 2013 12:39:59 +0530

Dear Customer,


As per the policy framed by Railway Board, refund is processed by the
Zonal Railway under whose jurisdiction station of the train falls.
IRCTC only provides access to Railway Passenger Reservation System
through its server and internet connectivity to book the ticket through
it. Railway and IRCTC are different entities. TDR filed by the
customers are directly dealt by the concerened Railway for decision.
IRCTC has no role in deciding the refund. On receipt of refund amount
from the Railways, it is credited to the account of the customer
through same payment gateway which was used while making booking.

You can check the status of your TDR claim online at IRCTC website
using your login account.


Thanks & Regards

Ankit Jindal
Executive, Customer Care
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in
[#2659253]

____________________________________________________________________
Amendments in the certain provisions of Refund rules are applicable
w.e.f.1/7/2013.Please click here to know more:
https://www.irctc.co.in/betaDoc/Amendments_RefundRules_2406.pdf
____________________________________________________________________


[protected]-------- Original Message
[protected]--------
Subject: FW: TICKET REFUND.
From: shashi.[protected]@live.in
Date:[protected]:48:46+05:30
To: "[protected]@irctc.co.in"
Cc:
[protected][protected][protected][protected]


Dear Sir,
Still i have not received any confirmation from your end when i will
get bet my 50 % refund although 10 days has been passed.
So, kindly reply me on below mentioned matter.
PFA for ticket details.

Regards,
Shashi Singh
[protected]


From: shashi.[protected]@live.in
To: [protected]@irctc.co.in
Subject: RE: TICKET REFUND.
Date: Wed, 10 Jul 2013 13:14:43 +0530


Sir,
Reference to trail mail you have not understood my problem
my concern is that i was not able to file TDR within 2 hrs because in
which 1 hr irctc portal in not working from 23:30 to 00:30 due to that
i fill TDR after 00:30 on 10/09/13 and my train depart at 22:20 on
09/07/13.
i this case refund amount was ZERO.
So, kindly kindly let me know to whom i have to further contact
who will process my refund due to IRCTC system timeout.
please resolve this issue as soon possible.

Regards,
Shashi


From: [protected]@irctc.co.in
To: shashi.[protected]@live.in
CC:
Subject: Re: TICKET REFUND.
Date: Wed, 10 Jul 2013 12:25:14 +0530

Dear Customer,

You can check the status of your TDR claim online at IRCTC website
using your login account.

As per the policy framed by Railway Board, refund is processed by the
Zonal Railway under whose jurisdiction station of the train falls.
IRCTC only provides access to Railway Passenger Reservation System
through its server and internet connectivity to book the ticket through
it. Railway and IRCTC are different entities. TDR filed by the
customers are directly dealt by the concerened Railway for decision.

On receipt of refund amount from the Railways, it is credited to the
account of the customer through same payment gateway which was used
while making booking.


Thanks & Regards

Neema Khatri
Executive, Customer Care
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in
[#2621571]

____________________________________________________________________
Amendments in the certain provisions of Refund rules are applicable
w.e.f.1/7/2013.Please click here to know more:
https://www.irctc.co.in/betaDoc/Amendments_RefundRules_2406.pdf
____________________________________________________________________


[protected]-------- Original Message
[protected]--------
Subject: TICKET REFUND.
From: shashi.[protected]@live.in
Date:[protected]:02:34+05:30
To: "[protected]@irctc.co.in"
Cc:
[protected][protected][protected][protected]


Dear Sir/Madam,
i have booked a e ticket which DOJ 09/07/2013 that departure was 22:20, i missed this train due to heavy rainfall in delhi,
when i try to file refund between 11:30 your system tell login after
12:30, when i logged after 12:30 and file TDR my refund was 0.
The system give reason you have to fill TDR within 2 Hrs of departure.
in this 2 hrs 1 hr your system is not working.
So, kindly let me know why i suffer if system is not working.
So, Kindly view of above matter please refund my 50% amount of ticket
as per policy.
Please find the attachment for TDR & Ticket details.

Thanking You,
Regards,
Shashi Singh