[Resolved]  Irctc — Online Shopping Complaint Vide order no. IRSP5721161

Address:

Hooghly, West Bengal

On 29/07/2014 vide the subject mentioned order id; I ordered two units of ''BWSP B/W paw prints-small / Gardenia'' and Rs. 648/- is paid online by HDFC Bank credit card through EMI mode on that date around 05:29pm. I have got confirmation SMS from HDFC Bank authorities regarding payment of Rs. 648/-. But on 06/08/2014 only one unit is received by speed post. On the very same day; I wrote to irctc regrading the inconvenience caused to me and they replied me with the following e-mail:- Subject:Re: -Shipment details of your order no. IRSP5721161 ??? shop.irctc.com From:[protected]@irctc.co.inFri, 8 Aug '14 12:03p To:Youandothers Dear Customer, Thank you for writing to IRCTC Shopping Portal.This is with reference to your e-mail dated Aug 7, 2014 regarding the order number IRSP5721161.The second unit of ''BWSP B/W paw prints-small / Gardenia'' will be dispatched within 24-48 hours from the fulfillment center.It will be delivered to you within 5 working days post dispatch. Please note, if dispatched via Speed Post, the order will be delivered within 20 working days. For further assistance, kindly refer to http://shop.irctc.co.in/CustomerService.aspx Best Regards, Saumya Mishra Customer Service SpecialistIRCTC Shopping Portal But till date inspite of repeated e-mails from my part fetched no results. They did not reply nor the item is recieved. If they are unable to deliver the second unit of the item; then they should refund the amount for the second unit. The e-mail id [protected]@irctc.co.in is not receiving any e-mail and is a total failure. I am paying the EMI amount to HDFC Bank at regular intervals. I want either the second unit or refund of the amount of second unit. Please be kind to do the needful.