Meru Cabs Complaints & Reviews

The Service of meru Cab is pathetic, simply worst.within 7 months I booked Meru Cab for 4 times through phone and website and not for a single time i got the cab. All the times they took the booking and told it's confirmed and before 20 minutes they have cancel the cab. The reason I know, I booked the cab for shorter distance (7-8 km). by that time if they got booking for airport they will immediately provide the cab so that they can...

I believe it is a very common phenomenon that Cabs / Auto drivers offer service depending on their liking of the destination. But one would not expect this with the private premium charging Taxi so called corporate service providers as Meru and Easy Cabs. The patterns noticeable here is there service is good when it comes to pick up and drop to Bangalore International Airport. But dare call them for drop at any other destination, the answer...

Following is the experience with my last use of MEru cabs.

Booking Details
Date of the Trip : 7/Sep/2011
Time : 2100 hours
Pick-up : Borivali Station (East)
Drop : Goregaon
Cab No. : MH01 JA 9035
Chauffeur Name : Subhash Gaurishankar Singh
Chauffeur Mobile : [protected]

On arriving at Borivali station the chauffeur refused to come to the station & insisted that...

I have booked a meru cab on the net on 5th sep 2011 at 2 pm my journey was 2 hours later at 4pm from yesvantpur to banerghata( Booking Ref No[protected] . My cab request was accepted.
My mother was supposed to come from kolkata on Duranto & she had some problem in her knees so I could not take any chance so I called up the meru people & they confirmed that my cab is booked & I will get the details 20min before the journey...

It is very disappointing that Meru cab driver tells me 30 minutes before the pick up and that too when I call him up that he will not be able to come. No further explanations are given by him. He asked me to speak to the call center. Then I receive a call from Meru Call center and I explain the entire situation post which I was transferred to the complaints department. I was told some action would be taken, but I am yet to hear about it....

Is this condition legal to have below statement in terms and condition for Booking the CAB

"Meru shall be entitled at any time without giving any reason or prior notice to terminate the booking of taxis done by the Customer."

how could anybody put such terms in the agreement as one totally depends on the service , at least we would like to have intimation of cancelled service quite well in advance...

I had called Meru Cabs a no. of times since last three weeks.Last four times I called was to book a car from Hari Nagar to Pacific Mall, Subhash Nagar but all to no avail. I was asked all the details all four times & then was asked to hold. But after holding, the response was " Sorry Ma'am cabs are not available.You can check after 2 hours for the availability".And, after 2 hours the response was still the same. Today again...

Dear Sir,

I had booked a Meru Cab on 10-June-2011 through your website and your reference Number was 5785466. Cab was booked for pick up from Bhiwandi to Thane at 9.30 PM. After booking it online and I had also called up your customer care number 44224422 and got a confirmation from one of your executive that my request is accepted and cab is available at 9.30 PM from Bhiwandi. But When I did not received any cab details 20...

Booking Reference Number[protected]
Booking status -- Confirmed
My booking was cancelled in the last minute when I was waiting for the cab to arrive. If I was confirmed for my booking, why was I denied the service ?
I expect this issue to be taken seriously and would like to know the action being taken by Meru cabs for this matter.

This resulted in a lot of delay in my travel. Cancellation of a booking...

This is my horrifying experience with MERU CAB. I booked the cab 1 day prior to the journey from kundanahalli gate to Yeshwantpur station. Reference number 5389359. Booking is for 24th May 2011. My pickup time was at 8 AM in morning. Twice I called to the customer care to confirm my booking. But it was my hard luck/ poor service by Meru/ lack of professionalism of MERU cab some guy called me @ 7.50 AM and informed that they are not able to...

This is the second time in a row that I have had a serious problem with the bookings made through MERU cabs.I had to board an imternational flight at 1pm for which the check in cut off was 930.Going by the me.history of Meru being late for most of the bookings I had made earlier I made a booking at 745 which was 15mins prior to the time i had to leave.in spite of several calls my cab did not arrive till 8:20, and finally I had to be dropped...

Meru Cabs not book a cab for short distance. Today 30/4/2011 I was trying to book a cab from JP Nagar to Yashwantpur but these guys refuse the booking by saying Non Availability of Cab.
I was booking the cab 14 hr prior to departure. Customer care guys says that you can try just 25 min. before the departure.
After paying Rs. 50.00 as convenience charges, we are not able to avail the cab service....

At BIAL, Meru & other organized cab companies seem to have an arrangement with the touts of local cab drivers to ensure that customers stand in long lines so that they are forced to use the services of the local cabs, which exploit gullible customers & bundle many together in cars of pathetic condition. I hope the authorities look into this ASAP....

I had booked a Meru taxi on 16/2/11 for going to Delhi Airport from Gurgaon on 17th Feb 2011 at 4:30am. On 17th morning I had received an sms from MERU with the taxi no DL1RY4156 & Drivers cell no. As the driver did not report on time i called up on his cell no. He didn't bother to answer my call even after several attempts. Then i called up Merucabs. After going thru IVR and holding for lot of time, I was answered by their executive....

I have booked Meru cab on[protected]. My reference number was 3025082. I have booked cab for Mumbai-central-railway-station (destination) starting on[protected] time at 4:00 PM. Despite my 24 hr advance booking, Meru cab did not arrive till 4:30 on scheduled booking date[protected]. Meru cab service provider neither sms nor called on my mobile about their inability to provide Meru cab service. I waited till 4:30 PM and hired another cab...

I phoned Meru Call Centre [protected] on Sunday, 06 February 2011 to book a taxi for a drop to the International Airport, Mumbai from Mira Road the following day (07 February) at 5.30 AM.

I received an SMS with the reference number 3329353, and a subsequent SMS informed me that the Cab: MH02WA8765, Driver: Bansidhar Pandey, Cell: [protected] will reach me at the designated time.

Mr. Pandey was not there at the...

i have tried booking booking cabs from Ghatkopar to Domestic Airport Mumbai more then 7 times... they have always refused giving reasons like cabs are not available. even when i booked 2 days in advance they give the same reason. it has been marked that Meru cabs are not wanting to travel such short distances. Stringent action has to be taken against them. Since then i always prefer our local Mumbai Taxis... Shame on Meru Cab... I complained...

Hi,
I booked a cab for Yeshwantpur railway station from JP Nagar 5th phase for 05.00 AM in Meru cab services. They did not send the cab and did not inform us regarding not sending the cab. We did not recieve and SMS from their side in prior to inform us so that we could arrange some other cab/taxi/auto. This is the third time we faced ignorance from these cab companies so we want to register a complain now.
Our booking reference...

I booked the cab with Meru at morning 7 AM for a cab in evning 6 for airport drop.I also got a confirmation no (booking no) immediately. At 5.45 PM when i didnt get cab details, i called up at there call centre where i get to know that no cabs are available. Meru guys dont even have a courtesy to call and tell this before hand. Only when i call did i get to know that no cabs are available. i almost missed my flight. It was really frustrating...

Another cheating by Meru (Bangalore). I booked a cab on 8th Jan 2011 for 6.50 am from RT Nagar to Airport. The booking was made through internet. The cab came at 7.15 am and reachinjg to the airport Rs.50 extra was added to the actual bill amount. When we called the customer care, the call center people said that they would get back soon. But as usual no response, nothing has been done so far. I am in media field and we know very well that...