[Resolved]  Nokia — False commitment made by Nokia Priority store sales executive while selling Nokia XL

Address:

Mumbai City, Maharashtra

Would like to share my horrible experience with Nokia XL.


June 19th 2014 me and my sister bought Nokia XL from
Nokia Priority Store - Cellular World, Rameshwar Tower, Shimpoli Road, Boriveli
West, Mumbai.


Our requirement was very simple as in we wanted a handset with
dual SIM and which can connect to social media applications like whatsapp,
facebook etc…


We specifically asked the sales representatives at store about accessibility to whatsapp since
today it’s the most preferred chat application.


Sales person at the store confirmed us that Nokia XL being a
multimedia handset whatsapp is for sure accessible, after we billed both the
handsets the sales exec downloaded whatsapp application in our handsets however
it failed to login. The executive then took help of his colleagues and after
many trials the reason given to us was due to weak network connectivity whatsapp
is not allowing us to login. Since poor network connectivity was beyond their
control we left the store thinking we’ll try it after some time from home.


Soon in a day or 2 we realized how we were fooled and what
scrap we have bought. I’ve tried to list down a few frustrating facts about
Nokia XL -


No access to whatsapp (cheapest of handset available
today in the market has whatsapp and other social media connectivity).
During long phone calls when the screen goes to
energy saving mode (becomes dark), the phone doesn’t comes to its normal
functional mode no matter how much you try, the only option left is to force
shutdown and restart the instrument.
During an active call if you want to switch over
any other option like phonebook or message to refer anything, this handset does
not allows you to come back to the main screen even when your call is over and
you want to end the call the only option left is reboot the instrument.
Poor FM reception - the FM/Radio connectivity is
so poor that you cannot listen to a song clearly without interruption/voice
break even when you are in the mid of a city like Mumbai.
Poor internet connectivity – internet
connectivity in this handset is so poor that you have to literally struggle to
open a simple website like google search, we are using Vodafone, Docomo, Airtel
and Aircel connections when same sim cards
are used in our old handsets ( Samsung ) internet connection is perfectly fine.

The handset is heavy almost as if you are
holding a 1 kilogram weight in your palm.


After such a disappointing experience we feel being cheated
by a company like Nokia which was till recent past almost synonymous to mobile
handset. We have lost all faith from the brand Nokia and now urge the Nokia
grievance redressal board to arrange for
a full refund of the price we paid for these 2 handsets.


My invoice details are as below –


Store name – Cellular World, Boriveli West – Mumbai.


Invoice # 00534 & 000535


Invoice dt – 19th June ‘14


Invoice amount – Rs.[protected]*2)


Looking forward to a prompt response.


Regards


Dasgupta


Ph - [protected]