Nykaa.com Complaints & Reviews

I ordered products worth around 2700 Indian rupees on the 12th of July. The stuff reached the nearest hub on the 13th and was displayed as out of delivery on the 15th. I waited all day and nobody showed up. The crux of this complain is the delivery partner called ASNM/AMAZE delivery. They never actually attempt to delivery any order and mark it as “refused by customer.” These lies have been extremely difficult to deal with. I’ve been...

It's been 10 days since I have placed the order but still it' s undelivered and when I check the order tracking on nykaa app... I saw " customer refused to accept, customer didn't pick the call, customer asked for future delivery or not at home" I mean wow! It's already paid why would I do so. I have already complained 4 times this to team nykaa and have also called ecom express helpline number for the same issue. But everytime team nykaa...

I have ordered around 16 thing from nykaa suddenly today i got message they can't deliver here previously all products used to get delivered but now no response to it and all of sudden showing undelivered no calls nothing to me
I request to get my refund as soon as possible and Also i want compensation Plus full refund of mine cuz it's not my fault...

I had ordered 4 products worth 482 rupees from Nykaa on 7th July. The products were shipped through Amaze/ASNM Care courier on 8th July. One weird fact was that whenever I was inserting the AWB Number provided on Nykaa mobile app on ASNM courier website, a message was appearing - No data found. However, tracking details were visible when opened on Nykaa app. The estimated delivery date was of 11th July. However, the last tracking update from...

Website: https://www.nykaa.com/
Prior to this experience Nykaa used to be one my most trusted e-commerce stores online. Lately though, their customer services have been pretty sub-standard. Canceling orders without any intimation, not being available over telephone, etc.

Order ID: NYK[protected]
Placed on: 26th June 2022

It has been 20 days since the order was placed. The said shipment reached...

Dear Nykaa,

I have ordered 2 products on 9th July 2022. Order No - NYK[protected]. From 2 products one product is delivered on 10th July 2022.

The other Product Raaga Professional Pro 10 Express Cream Developer - 500ml is not delivered. Suppose to receive on 11th June 2022. But later in evening I am receiving the update that the product could not deliver as "Our delivery executive could not reach you....

I purchased a gift card for a friend for her birthday and i made the payment online and received a message just after that which says that the gift card has be sent to my friend on 4th june 2022. i recently asked her for the card and she said that she has not received and message or anything.
after calling nykaa customer care, they are saying that have sent it and check it again or your phone has issue thats why yopu are not getting...

I received an empty box which had no product in it. I have been calling the customer service since 26th July and till date this people have not resolved the issue! And instead of solving it all they respond is we have dispatched the product from our end we can do nothing about it! Look at their arrogance! I don’t understand that this people dispatched it but what needs to be done if we have not received it????? Where should we go??? Nykaa...

I have ordered one product that was expected to be delivered on 8th July 2022. After multiple follow ups it was not delivered and customer care kept on fooling that it will be delivered tomorrow and when on 11th I requested to cancel the product and refund the amount they assured that within 48 hours product will be cancelled and amount will be returned back to source. 48 hours are done and now Akash Mishra is the representative with whom...

I have ordered a product on 17th June 2022 and expected delivery mentioned as 22nd June 2022. But till now product hasn't been delivered and when tried contacting the customer support they are replying "we need 48-72hrs to look into the issue and will get back to you after this". But nothing has been progressed. It's been almost a month closely since I ordered the product . I also raised a complaint for atleast cancellation of the product...

I made an order of a hair curler order number NYK[protected]. I have received the product but due to its cheap quality want to return it. But it is showing that the product is not returnable but it was not mentioned at the time of purchase I have also seen the nykaa policy and in there as such nothing is written about returning the electronic product.Kindly check the matter and do the needful, the product is a waste to me it is being...

NYK[protected]
I placed this order on 22nd of June. I ordered a compact powder and a sketch pen eyeliner. The eyeliner was fine (as it's in the form of a sketch pen) but the compact powder was completely broken. It was powdered. I requested for replacement the first time on June 25th. The return was approved by nykaa but their courier partner DELHIVERY cancelled my return on June 30th. I reached out to nykaa and they told me...

I had purchased tummy tucker pant bt nykaa sent me nightwear. Pls send me the right item or refund me .take this wrong item which is delivered to me .no one is responding neither nykaa customer care or mail services.

See the screenshot below for details...

Bought 2 Mac products worth more than 3k, with which i was supposed to get a free gift( lipstick rs 1850/-) neither was i able to add the gift nor was it added on its own in my cart . I hv been calling and writing for a resolve but with no conducive help yet. Got one email suggesting I tk one coupon of ₹300. After putting in requests for more than 3 days, i hv not received a single call from them. Mac products are costly and I bought the...

Nykaa is cancelling orders when and as they like without initimating the customer. Also even if it’s cancelled on their end the refund takes 7-9 days which is pathetic. bad excuse saying pin isn’t serviceable which is not correct as I am staying in a metro and just few days back received courier from them . At least when it’s issue from their end customer should be intimated on call and there should be instant refund. This is third...

Nykka has come with very good experiences previously but these past few times it’s service is degrading first of all the delivery executives are very rude and they never come for doorstep delivery it’s either I go down to take the delivery or they inform directly that I can cancel my order as he will not come for the doorstep delivery also this is my third worst experience with nykka whenever my orders are out for delivery most of the...

I have been shopping from nykaa from few years but never had any issue with any order so never had to contact customer care.

Honestly it has been my goto website. I was kind of addicted to this website always used to go through offers and used to suggest also go buy from here when people dint know much about nykaa.

But my previous order, I have placed bobbi brown lip tint when there was buy one pick one offer...

Nykaa is claiming that refund is initiated from their end but the amount is not reflected in my account. It's been almost one month now.
They have provided me with the UTR details, which are of no use to me. My bank is saying if Nykaa has initiated the refund why isn't the amount is reflecting?
Where is my money Nykaa? What is this behaviour? You are making a simple refund such a hectic process. Upgrade your outdated system...

I had order lipsticks or ubtan but received matrix hair products that is not mine . I had received inside a bill also whose belongs to shorya yadav whose order ID is NYK[protected] and my order ID number is NYK[protected]. I want refund or replacement....

I had placed an order on 4th june, after so much discussion with all these people from nykaa nobody is coming to help. all just saying you will get order soon.it has been more than 11 days now
order ID: NYK[protected]...