[Resolved]  Paytm — DEFECTIVE PRODUCT

Address:

Sambalpur, Odisha

Order No.[protected] Product-Ambrane P-1000 Portable Charger Coupon Used-AMB50 Date-20th October Issue-. 1.Product is delivered late First i haven't raise issue for that okay, 2.Now when i got product its defected as i m not able to charge my cell phone with this power bank 3. I raise issue they accepted return but they have schedule any pickyup 4. I mailed them about more than 100 times they have just rply ur issue is on top priority and we will schedule a pickup within 24-48 hours. Now i wanna give the ticket number they are issued to me during email conversation. Ticket No.1-Ticket #[protected]: ORDER NO.[protected] DATED-1st Nov This ticket regading for defect in the product. Ticket No.2- Ticket #[protected]: Status Dated-5th Nov This ticket regarding confirmation of Dealy of pickup of return order they confirm the return but they still havenot pickup my product.:- Aman, Nov 06 05:30: Hi Ankit, I am Aman and I am sorry for the inconvenience caused. As of now we are unable to replace/exchange the product, hence processed your return request. Our courier partner will come and pick the product from your doorstep in 3-4 days. Your refund will be processed immediately into your Paytm account once the shipment will be picked up and reaches the merchant. The product that you want to return must only have been used for trial and cannot be used, washed, ironed or tampered in any way. Please include all price tags, labels, original packing and invoice along with the product. You can also visit the "Help Center " section in the Paytm app for further details. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Aman Ticket No.3- Ticket #[protected]: Ticket #[protected]: ORDER NO.[protected] Dated 5th November Ticket No.4- Ticket #[protected]: Irresponsible Dated-10th November Their Rply Shilpi, Nov 16 14:26: Hi there, I am Shilpi and I am going to do my best to solve your problem. Sorry for the inconvenience caused.Kindly be informed that we have initiated your reverse pickup on urgent basis.It will be done in 1-2 days. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Shilpi Ticket No.5- Ticket #[protected]: Wtf service Dated- 12th November for No response. Some guys reponded Dated 15th Nov Hi Ankit, I am Singhal, and I am going to do my best to solve your problem. I have escalated your issue to the concerned team and will get back to you with an update within next 24-48 hours. Till then I appreciate your patience. Look forward to see you again at Paytm. Best wishes Singhal Ticket No.6- Ticket #[protected]: Enquary – Dated- 15th nov Ticket No.7.- Ticket #[protected]: Status Their Rply Vinayak, Nov 19 00:39: Hi Ankit, I am Vinayak, and I am going to do my best to solve your problem. I have escalated your issue to the concerned team and will get back to you with an update within next 24-48 hours. Till then I appreciate your patience. Look forward to see you again at Paytm. Best wishes Vinayak Ticket No.8-Ticket #[protected]: Order no[protected] Date-Nov 21 Ticket No.9. Ticket #[protected]: Pls i m begging u Krityanand, Nov 22 07:01: Hi Ankit, I am Krityanand and I am going to do my best to solve your problem. We apologize for the inconvenience caused to you.I would like to inform you that Our courier partner will come and pick the product from your doorstep soon. Please handover the product with invoice at the time of pick up. Your refund will be processed immediately into your Paytm account once the shipment reaches the merchant. Till then I appreciate your patience. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Krityanand SO AS U CAN SEE 9 NO OF TICKETS I GOT I HOPE I MISSED 1 OR 2 TICKETS GUYS THESE PAYTM CUSTOMER CARE IS A CREEP AND FAKE THEY ARE FRAUD .I MAILED THEM TODAY TWICE AND GUESS WHAT I DON’T EVEN GET A TICKET. THEY DELIVER DEFECT PRODUCT TO SMALL TOWN SAMBALPUR AND OF NOW THEY ARE JUST RESOLVING MY PROBLEM AND THEY STUCK MY MONEY AS A STUDENT I M SUFFERING A LOT FROM THEM. THEY ARE CHEAT I DON’T WANT NOT ONLY MONEY BUT COMPENSASTION AS MY XAMS ARE NEAR BY I M DOING THIS KIND OF COMPALING STUFF COLLECTING DATA AND FILING COMPLAIN. I JUST WANT A STRICT ACTION AGAISNT THEM THEY ARE THINKING “YE CHOTA SEHAR KA LADKA H KYA KAR LEGA” They don’t have any trust any more from our side. With Regards Ankit Agrawal