RoyalOak Furniture Complaints & Reviews

We had bought an 5 seater sofa...costing 55k ...now the cushion...is gone with in a less span of time...we have registered a complaint in show room...2 times. But nobody returned just telling they will come they will...very bad customer service......

Myself and My family members(Mother and sister) had visited Royaloak Showroom to buy Recliner sofa, we had asked for a good deal while purchasing. I also asked for Complimentary gift(Wall Cloak) to be provided, store manager(Mr.Nanjundaswammy) said he will have to check with his Boss\Supervisor, he immediately in front of my family members called his Boss\Supervisor\Store Owner and got informed us that the Store Owner\Manager\Supervisor\Boss...

While opening and closing there is huge noise. We want it to be rectified. For the past one month we are running from pillar to post. There is no response...

I placed an order on August 5th (order #[protected] My order has been partially delivered. The sofa is not delivered. After multiple follow-ups, got an update that the sofa is out of stock. I asked for a refund, but they denied it. Till now I didn't get any updates from customer care. As a NRI, it's difficult to follow up and get updates.
Really bad experience with this company. Customer care and sales team are very poor....

I am a regular buyer but had a bad experience now. I have ordered two single wooden cots with bed, received a delivery in next two days. Unfortunately one of the cot was broken at the time of installation. The technician Vijay took all photos and assured that the replacement will come within 2-3 days. The sales person Srinath was good & cooperative, collected all the details and raised a complaint. The CCD manager Praveen called me next day...

I have purchased Vase from online royaloakindia website. My name is Subbarao Kancharla and order ID is[protected]. The product is never delivered or putting back 1499/- money. When ever i call customer care they ask for a day and never calls back or resolve the issue. When i approach the offline store they say it is cheating online website if you buy from us we would have help you. Can anyone please help me?...

Hi,
My name Subbarao Kancharla. I have purchased the Vase with order number[protected] in royaloakindia online website, they never deliver the product. When ever i call customer care gives false promises saying 1 hour or end of the day they call back. I dont get a recall them again. When i go to the offline store and asked, they say they are not responsible for the offline purchases and royaloakindia online website is cheating. I...

I have Purchased 3 Seater and 2 Seater sofa last year around 16th /17th August 2022 with One year warranty. Presently one year has also not completed and sofa foam got pressed, when you sit on sofa you can feel the springs of sofa and back of sofa and arm rest foams are also got loosen up.
Regarding this issue I have made complaint on 16th July at RoyalOak Showroom C-03 Galaxy Blue Sapphire Plaza, Greater Noida. After 3 days RoyalOak...

I have ordered a recliner on 20th July and got the order delivered on 1st Aug. But the delivered Recliner was broken, the same was confirmed by their Installation Executive. But they have not sent any replacement till now.

They are not responding to my calls...

I was delivered a table with incorrect finishing as to what was shown in their store and after 12 follow ups over 3 months through email, there was a technician visit who said it would have been replaced if it were 1 month old and that there is no actual issue, it’s just with the finishing. Their customer executives who initially agreed for an issue in the product over email later changed colours that they won’t repair/replace. They had...

I have ordered furniture reading table and chair from ezipura show room of royal oak on 16.06.2023 on a condition that the same to be delivered by 21.06 and the said they will do it. We did not get the delivery even on 23.06 as we shifting our house it is informed to the showroom and they cancelled the order. They have taken my bank details and after 10 days that too after repeated follow up they say they donot have option of refund and i...

I have ordered for Royaloak furniture online from Royal oak India vide order number[protected] dated 16/07/2023 through online payment of Rs 39000. I was told that the product would be delivered on 19/07/2023. The company did not adhere to its commitment. My continuous follow up since 19/07/2023 regarding the delivery of consignment is infructuous and non- responsive.
I have sent an email to [protected]@royaloakindia.com today (21/07/2023)...

Maur Malaysian Fabric Recliner 2s was purchased vide SQ[protected] from Boduppal showroom and delivered on 14.07.2023. After delivery of half an hour one of the recliner's push back not working.Immediately raised the issue with showroom people. No technician attended till now....

I have purchased an L shaped sofa from Royaloak. Within a few days we started observing sagging in one of the sofa seats. I raised a compliant with Royaloak customer care and got a technician visit from them after few follow ups. The technician confirmed us that this issue is eligible for replacement since the sofa is new and the sofa has manufacturing defect. I have been following up with Royaloak customer care since then but there is no...

I had bought a bed from alwal store on 31 march 23.it was delivered with planks misfit condition. After repeated complains and follow-up no service manager calls nor attends the issue. Fed up with customer service. It's 3 mnths now issue has not been resolved till now. [protected]...

Order #[protected]
Invoice #[protected]
Shipment #[protected]

Royaloak Penang Malaysian Wardrobe 3 door in Melamine Finish SKU: WR20202203 worth ₹24, 000.02 was ordered and paid on 31st May 2023 and the estimated delivery/installation was on 15/16th of June 2023 respectively. Despite reaching the dealer constantly over phone and email, the product hasn't been delivered. Customer care is of no use either.
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Order no: SQ[protected]

The product was dead on arrival. The motors were installed only a few days later. Ever since then, the recliner has issues with reclining. It’s either the bush or the motor. Multiple attempts of repair have been made by the one and only RoyalOak service technician available in Chennai. Now the service team is holding me for 15 days saying that they are waiting for the parts to arrive. It is very...

I have paid the amount on 28 may for study table and chair, but it is more than 15 days. Before placing an order in Velachery royaloak manager confirmed of within a week it will be delivered, which has not happened so far and money as well has not refunded.

Thanks...

We bought recliner sofa and marble top table.

History below on both

1. Marble top when it was delivered it had so much of issue, the top was broken and 4 -5 times the top was changed and then we got i fine product

2. We bought soft 3+2+1. So after delivery in 1 month the sofa started sinking and the service people took the sofa and got it repaired and gave us. NOW AFTER 8-9 MONTHS AGAIN SOFA HAS...

The foundation of the bed has become loose and shaky.
Kindly fix it....