Saraf Furniture / Insaraf.com Complaints & Reviews

** PLEASE DO NOT EVER BUY FROM THESE FRAUDSTERS **

I have placed my order on 6th-August-2021 and they gave me initial date of 2-September. Now, I emailed them on 2-September for checking where is my order at that time they said its in production. After asking several times they gave me a date of 12th_September.

On 11th-Spetember when I asked again they said we will dispatch it by 19th-September. Now, they saying...

Order No INSF[protected]
I was delivered a defective ( cracked ) dressing table on 8th March 2021. customer care has been promising replacement but even after six months nothing is forthcoming....

Hello team,

The study table I received is damaged from multiple sides. I have been calling Insaraf everyday for past 2 months and everytime someone promises me that a carpenter will visit to fix the issue or a replacement will be provided if can't be fixed.
But for last 2 months no one visited to fix the issue. I am tired of calling Insaraf and requesting to look into the complaint.
A lady called Ms. Deepika...

Received defective products and bad workmanship from insaraf. One was dining table and the second a bar. Chair for dining set was termite infested and replacement was also delivered defective. Bar withithin few months of delivery, glued areas started coming apart. The company technician and carpenter confirmed products were defective . Now company does not respond to calls or emails.

Local hyderabad office confirmed defective...

The committed delivery for our order was 20.08.2021. Each time I remind they always postpone delivery by 7-10 days. No courtesy of informing beforehand. Now I am worried if the Oder will be fulfilled

I had to look for other suppliers for balance items for my new house which has been delivered in time.

I would recommend all to be cautious in dealing with them...

Jaipur Sideboard delivered but with 1 door cracked, front drawer cracked with a screw fitted over crack, 2nd door separated from hinge after heavy rains and expanding. Sent an email with photos asking for repairs (it toook 5 months for the item to be delivered). Only 1 email asking me to confirm if a technician could be sent to attend to the issue. I repsonded within 30 mins. AFter that, sent reminders, no revert to date.
I just...

Sir i purchased a King size double bed from insaraf in the month january 2021, since then i am using it with great pain. whenever I or anybody sit or sleep or wakeup from the bed, it gives very irritating noise which we everybody aware of, whenever our furniture gets old it started giving sound (chad-chun), (chad-chun).

apart wood is broken from many sided, its not crack actually its broken.

very worst quality...

These guys took 38999 for a bedroom cot with 3 week estimated delivery. Its been 3 delays and 2 months after, still no cot. I'd bought it for a housewarming but since these guys decided to cheat, I had to buy locally.

Their customer service keeps saying "Sorry this has never happened to us. Your satisfaction is our priority" but that is plain BS. Purely a stalling tactic so that you get tired of calling and decide to give up....

I bought a Dining Table and Chair from Saraf Funiture and till date they are just giving false commitments that they will replace the items.

Below has all details -
Order no 1NSF[protected] defects in dinning set
insaraf.com Mon, Aug 23, 2021 at 6:32 PM
Reply-To: "insaraf.com"
To: Sanjeet Pandey
##- Please type your reply above this line -##
Your request (#160024) has been updated....

I hd ordered mirror dressing table with stand...thru ur customer care executive in chat..I wanted to pay thru 2 cards...she said..pl deposit token money NW n rest on delivery..she sent me a link of razor pay..n I spent 3500/_...money deduction msg came...bt Nw msg came regarding my order ...she took all d details..my email address..mob no...n color of furniture details n all...I m asking y I hv nt got any confirmation msg on my mail regarding...

I placed an order INSF[protected] for 4 chairs of Rs. 17, 999 on 2nd August. I was urged by the Customer Service to complete the order for best price as the product was not eligible for any promotional discount. It was only after I placed the order, I realized that I was misled and called Customer Service to cancel the Order and I have been chasing them since then to have the Order cancelled and with no resolution in sight. One of the Customer...

Team,

It has been, seen that your support team now don't reply to any customer emails that have been reported to you. Last time also I dropped mails to your team for furniture installation, but your team didn't respond anyting. I had to contact the sales person, he arranged for the visit of installation team.

Incident 2:
Again I mailed to your team, for damaged furniture received, replacement of glass...

This is totaly fake company. Brought dinning set march. All of material are bended within 3 months. now if i call they will tell me daily on call YOUR issue get resolved within 48 hours from now. We will notify within call. But we did not get any solution for 3 weeks ..

Note : In addition they are asking addition money to fix the issue.

Now only one thing don't place any order for this site or offline saraf other...

This is worst store ever! Customer service is at all time low.
I ordered a table and a chair in June which was delivered on the 7th of July. The table was broken and I immediately sent them an email with the photos for a replacement (as instructed by people who came to drop and assemble the table).
It's been a month today and they have still not out the table in production. In the month of July they gave me atleast 4 different...

I had ordered 01 king size bed, 01 Dining Table 4 seater and a TV cabinet. Once I have received my items from V express delivery the entire shipment was either broken or damaged. On carrying out inspection I have found Qty 03 dining table chairs broken from leg. TV cabinet is also broken and damaged at multiple places. The bed is also broken at one place. The company delivers items in poor packaging and most of the items are received broken...

I received delivery of king size bed today, 31st July. While assembling the bed team realized that the right side part is bent which is not allowing both the ply (lower and upper) to align properly. It’s leaving a hole on right hand side of the bed.
Team tried hard but they could not fix as they concluded it’s manufacturing defect.
I asked them to take the delivery back to which they said they can’t do that but you have...

I ordered a study table and a chair from the site which was delivered before time. The table was broken so I ordered a replacement on the very day. It's been a month and I've been getting different replies by them. At first they said it's in production and will be shipped soon. Then they said it will be shipped this month. Then they said it will be shipped on the 8th of August and now they are saying that I have to wait another 3-4 weeks...

I bought a king size cot against order no: #INSF[protected] & was delivered on 08/04/2021. I had immediately raised a complaint on 9th April 2021 of a long crack in the cot. They suggest me to mail the same with relevant images. I had done the same on 10/04/2021 & since then following up with them for the replacement. After several follow-ups they agreed to send a carpenter & he had visited after several promises. He had suggested for applying...

Ordered was placed based on advertising of delivery within 3 weeks on their website.
Inspite of repeated follow ups and promise of delivery. They have not delivered nor processed the refund. We would like a full refund for the order....

No support is being provided after intimating Saraf Furniture that Coffee Table received is damaged/ cracked. We have repeatedly asked them through calls and emails, to return the product and refund the money, or to let us speak to a senior person there. However, they only tell us that they will revert in 48 hours time, and that the supervisor will submit report with the company. However, nothing happens....