Tikona Digital Networks Complaints & Reviews

I had raised raised a request to disconnect my service due to location however as per customer suggestion on call they ask me to send a request to "[protected]@tikona.in " by 10th April 2022 because I was moving on 10th April and my billing generated date was 15th of each month, so before my bill generate my connect will be disconnected with no any changes.

So initially I sent an email to tikona on 10th April but when I did...

Hello,

Our user id is :- [protected]

On the date of 25th Nov. 2021, We have purchased a plan of 60 MBPS Prepaid plan because I have paid in Advance, If you have the postpaid plan then We will use the service and then you will ask for the payment but that's not the case.

Moreover, I'm not getting speed more than 20 MBPS and I have raised a complaint many times but that problem was not solved so...

Hi,

I received a call from Tikona legal department asking to pay bill or fight against tikona in court. they forced me to pay Rs.2839 for a bill of Rs.1039. they also promised they ll refund 1500 rs on collection of modem.. but then it was their strategy to recover money.. they charged a bill for no internet being used.. and after payment I have sent many emails for disconnection and scheduling a visit to collect modem but...

Hi,
I have tikona connection with ID[protected]. I am relocating to my village but tikona customer care agent Sameer who is handling this is not sending request for approval. They are forcing me to find customer for them so they can transfer connection to them. I not aware what kind of process is this. This is horrific now it's month I raised request but still they are not approving disconnect request. Request #1-[protected]...

My customer ID was [protected]. I disconnected tikona on 15- Nov-22 and return it's modem and everything and got no dues from recovery agent but still I am receiving threatening emails & calls from tikona for dues of 610 rupees. I was using prepaid plan so how the dues is remaining for tikona as I already returned it's belonging also...

Hi all. I subscribed for Tikona broadband service plan Preulh_spl for 6 months from Oct'21 to March'22 in Pune. During this period, I changed my address and got the modem/router also transferred to my new address. I called the customer care service for terminating my service in March. One engineer came and took the modem/router in march itself. I again confirmed with a customer care agent from Tikona about any pending amount just in case....

User ID - [protected]

Plan- Prepaid 15th Aug 2022 to 14th Feb 2023

Dec 16 2022 onwards- sector 61 tikona tower dismantle process started and my services got frequently dropped over the days

Last week of Dec 2022 - tower dismantle completed and tikona internet services completely stopped for sec 61, my residence ; confirmed by their engineer and customer support multiple times ; hold audio evidences...

Having continous browsing issue, almost every alternate day discinnection issue is there. very inefficient support.
currently facing issue since last 3 weeks and issue is not being resolved by tikona....

I raised a request for disconnection in December. I received mail that my rental plan will be stopped from 7th Jan and I will be getting 10 GB free data after that, I will be charged 2 paise per MB. I have paid bills for 7th Dec to 6th Jan.

I am not using wifi after 6th Jan only. Still, my bill is generated for Rs 209.16. Tikona staff call and ask to pay. They say to take the plan then we will waive off. If my data usage is...

Tikona is not closing/terminating my account even after telling so. It’s been a week since I informed them of my termination request through. But everyday a new agent calls & tells me to hold my connection instead of my request for termination.

Also all the dues have already been paid for. I’m disconnecting the connection with a month in advance....

I took a 3 months tikona connection in aug 2022 and asked the company to disconnect it after 3 days since there was no network and the speed I got was way below the promised bandwidth. Raised many complaints, they sent engineers for 15 days, tried various systems but nothing worked. I did not use their connection even for a single day and returned to my previous vendor. I asked for a refund and asked them to disconnect the service. Let alone...

Hello sir madam whoever you are.

I already paid approx 75% off my actual bill amount but you suspended my services due to not paying remaining amount of Rs. 700 which is not possible due to shortage of money and I am not be able to pay the remaining balance before 18th of this month.

I requesting you please activate my internet service as soon as possible otherwise I will not pay the remaining amount and discontinue...

Frequent disconnection and slow speed...

Dear Tikona Team (To whomsoever it may Concern),
TIKONA Service ID No [protected] & Billing Account Number[protected]
This is to bring in your kind attention our complaint on your services (reply to mail shared from [protected]@tikona.in and demand letter from Halai and Co.)

History of Issue -
Tikona's marketing executive was constantly contacting us with offers and trying to make us avail services by assurances...

Hi,

I have informed well in advance to Tikona to cancel my account but still they generated bills and now a days I am receiving calls saying that we are lawyer of Tikona from dilhi and using abusive language and asking to pay the bills.
Kindly look into it.

I have attached photo as well....

I used to live in Pune for couple of years and there after some local internet service providers (ISP), I switched to Tikona. When I got relocated to the other place, I had tried calling multiple times to cancel my connection as I won't be needing it anymore. But none of them responded and no one called me back. After trying this for couple of weeks, I finally had to put up an EMAIL that, "kindly cancel my connection as I am relocating"....

I live in Rajkot, Gujarat. I was using Tikona services for some time. I didn't want to go ahead with the next renewal so when I got a mail from the company for payment for the next cycle, I told them I want to discontinue the subscription. I talked to the customer care about the same over call. They kept on giving me some other offer, but I didn't want to continue and told them to disconnect my subscription. After that I got another mail...

Engineers and the company are not resolving the problem and it's been a month since I am facing this issue. There is no sense of resolution at all....

I have paid the company 6 months in advance and since a month internet is not working even the engineer that had visited are clueless and I am unable to contact or register my complaint. I have been a customer for year's never experienced this before....

Hi,
user id- [protected]

I already requested to disconnect my Tikona broadband service at Gandhinagar, Gujarat

I haven't used their service since 31 July 2022 and have not opted for any auto-renewal, The plan was prepaid with 50MBPS which is already expired.

For that plan, I already Paid 5200 in advance. I haven't requested any renewal or auto-renewal. Also asked their representative to...