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Yatra.com Customer Care

Yatra Online Pvt Ltd

1101-1103, 11th Floor, Tower-B,
Unitech , Sector-39
Gurgaon
Gurgaon District
Haryana
India - Cyber Park

Customer Care Phone Numbers and Contacts

Phone:Customer Support 955 5800 800
 Domestic Flights 1860 5000 800
 International Flights 1860 5000 600
 Domestic Hotels 1860 5000 700
 International Hotels 1860 200 1800
 International Holidays 1860 5000 900
 
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Yatra.com Complaints & Reviews

Yatra.com - Cheated by Yatra.com regarding the package details

User
 Suma Raju on Apr 12, 2014
Hi, My name is Suma Raju. We booked a vacation package to Leh- Numbra- pangong - Leh from Yatra.com. The reference number is Ref no: 12311955. When the call was made to enquire the details, I was told that the stay and tourism costs around 16000 per head. We were told that we need to pay 33000 for 2 pax on 28th Feb 2014. The representatives kept calling me every hour to check when I am booking the tickets. I informed them that based on the availability of the air tickets I will book the package. After confirming the details with Ms. Priyanka Verma from yatra, i booked the air tickets....
Complaint comments Read comments [1] Complaint category Travel & Vacations

Yatra.com - Cheating customers

User
 satish chandra y on Apr 11, 2014
Recently i made a booking using yatra.com, i have had the worst experience with them. Firstly, the website doesn't mention the check in and check out at there portal. I booked Mango hotel by paying Rs.1990/- . When i reached the hotel i was made to wait for 40mins, then after checking in they kept on nagging me to pay 50% extra amount saying that i had checked in early. When i contacted the customer care of YATRA.com, it was a nightmare. They talk rudely, make false promises and blame the customers. Instead of taking the accountability or compensating for my loss they made me pay the extra Rs1000/-...
Complaint comments Read comments Complaint category Travel Agents

Yatra.com - After payment was successful, ticket not booked

User
 shreya1402 on Apr 4, 2014
I had booked a ticket from Yatra.com with reference number 04041445417.Both me and my friend booked the ticket.We paid from the same account.Both of our payment were successful.My friend got the ticket but i got a call from Yatra saying that "Till the time my bank s money was transferred to yatra fare got changed'.And that too from 4000 to 11, 0000 within 2 secs of time payment was processed
This is absolute cheating!!!
I completely understand that plane fare charges are dynamic and gets changed but that should happen before payment being made.After payment is done then how...
Complaint comments Read comments Complaint category Airlines

Yatra.com - cancel the ticket

User
 kamalammal on Mar 28, 2014
sir i booked a train ticket on 27 03 2014 from mumbai ltt to tirupur train number11013 COACHnumber S 11SEAT NUMBER--27 Train name coimbatore express pnr number 8622627628 journey date 01 04 2014 time 22 35 passenger name ravi prakash rastogi male age 26 mobile number 9699532550.now the party want to cancel the above ticket .so i requested you to please cancel the ticket and pay the refund amount in my account.thanking you from KAMALAMMAL SELVARAJ PALLADAM...
Complaint comments Read comments Complaint category Railways

Yatra.com - Please asked mr. Salman khan ( actor ) why he is with cheater yatra.Com

User
 vip7pm on Mar 28, 2014
Respected all friends, who is harressed/cheated by yatra.Com, please contact us at
Vicomind@outlook.Com, we all can meet together and protest to mr. Salman khan house, as he is taken all responsibility in yatra tv. Advertising, so as yatra.Com management threatend and cheated us, we all 200 customers shall protest to salman khan house, also send the group notice to salman khan on monday evening on 31st march, the human being, foundation
Chimbai, oceanside, bandra west
Mumbai...
Complaint comments Read comments Complaint category Airlines

Yatra.com - Non processing of Refund of canceled air ticket

User
 shashikumar82 on Mar 19, 2014
I booked a ticket from Patna to Pune Indian Airlines(AI ticket PNR J0E56) The flight was delayed by more than an hour before departure. I cancelled the ticket with airline from airport. A full refund was promised as flight was delayed. I submitted a copy of cancelation to yatra for a refund. I was told that full refund takes one month to 45 days. Even after a more than a 45 days has passed yatra has not refunded any money Ticket issued by Yatra says refund would be done in 72hours. I do not understand where this 45 days or one month thing comes from. When the ticket is canceled and Airline...
Complaint comments Read comments Complaint category Airlines

Yatra.com - Biggest fraud company yatra.com

User
 Gaurav Thakral on Mar 17, 2014
My Question is u can earn a lot of money with good bussines. Why u feed ur childrens with money which is earned by fraud stuff. They not live long life KEEP MY WORDINGS.

My transaction is on 13 March of 6147/- And u dont know it is very difficult for me to earn this much ammount. u earn a lot but i dont know like u HOW TO FRAUD?

Name Gaurav Thakral
Booking a Hotel in Goa

After Successfull transaction Yatra.com is simply not booking my hotel. Say payment not receive.

Then i call they dont pick

Then i login on site...
Complaint comments Read comments Complaint category Travel & Vacations

Yatra.com - Unable to provide accommodation

User
 luckeydev on Feb 19, 2014
Sir,
Me and my friends had been to Bhuj, Gujurat from 27.12.2013 to 29.12.2013 for a recreational trip. We had booked two rooms at Shiv Hotel, Bhuj; one room through Cleartrip and another room through Yatra (Bkg ID: YT12037055). Payment was done through Internet Banking from my friend Debadutta Senapati's account on dt. 20.12.2013. On 25.12.2013, Yatra people called and said they don't have vacancy at Shiv Hotel, so they will provide us alternate accommodation at Hotel Swagat which Yatra.com claimed to be of similar quality. Total cost of booking was Rs. 4827 for 2 nights. On reaching...
Complaint comments Read comments Complaint category Travel Agents

Yatra.com - No refund or compensation

User
 Rajeshkalyan on Feb 19, 2014
I booked a reservation for the Hotel with YATRA.COM on 12 Feb for Rs.1298 and the process finished but even after payment I have not received any confirmation in my yatra account or email account or on mobile.

The reference number was 1102147521.

It was mentioned that I will receive a call in 2 hrs which I didn't get. It was almost 3hrs gone but nobody contacted fromyatra.com side. How irresponsible you guys are? Atleast if it is confirmed about the cancellation, I could book my room from other service providers as yours is very pathetic.
I called customer...
Complaint comments Read comments Complaint category Travel & Vacations

Yatra.com - Fraudulent & misleading, and later on just harassment [Resolved]

User
 cfa_tarun on Feb 16, 2014
I contacted Yatra.com on 15feb for a package to Malaysia for 2 and made the payment of Rs 70001 via credit card.
Reference NO.# S677336 | Mr. Tarun Gupta x 02 pax | Malaysia package | 25 Feb.

Now here starts the complete Fraud:
1. I asked for 26 t0 2March, but i got an email for 25 Feb to 2March, 2014. Later on they said its a mistake and this is 25 Feb to 1 march.
2. I was asked made the payment of 70000 (By Sidhant) and he told me send the scan copies of Passport.
I did the same an after payment, I was told that their representative from Bangalore...
Complaint comments Read comments [2] Complaint category Travel & Vacations

Yatra.com - Wrong Ticket Dates

User
 chinmaygarg on Feb 10, 2014
Dear Team, Yesterday I have booked some tickets for my family (Yatra Ref No 09021419702). I have selected the dates 16 March 14 to 20 March 14. But I was shocked when I got the tickets for 16 November 14 to 20 November 14. I have checked twice while booking the tickets. I cant afford the reschedule charges, I One again I am focusing on the fact that i have selected the correct dates. But the Yatra.com is completely denying from the fact. The total cost of tickets is Rs 31, 034 and the are charging Rs 21, 290 to reschedule/Cancel it. They will give me only Rs 9, 845 as balance amount in...
Complaint comments Read comments [3] Complaint category Airlines

Yatra.com - We were forced to change hotels

User
 I rajpal on Feb 1, 2014
I have made a booking for Goa from 8th to 11th feb and when I was making these booking I was told that your resort that is Osborne holiday resort is 3-4 star hotel, I made the payment and got the booking in hotel voucher and confirmation, now when it's just 7 days from my decided date I have got a call that says you ll have to change your hotel and the mail says your last hotel was 2 star hotel so we are giving you alternate option for another 2 star hotel, I mean what is that are you fooling your customers ?? Once you told its 3-4 star hotel and now saying it was 2 star, your agent told me...
Complaint comments Read comments [2] Complaint category Travel Agents

Yatra.com - It is clearly unfair practices to gain business by putting others in trouble and inconvenience

User
 yash_aryan on Jan 31, 2014
Dear Sir/Ma'am

My name is Yash Arya. I recently booked a ticket online from Delhi to Dublin with a stopover of 1 hr and 50 mins at Heathrow Airport London. At the time of booking not even a single information was provided on the website. I booked my ticket and made the payment of INR 31409 against the above travel.

Later I was checking Makemytrip.com and got to know that for the same booking it is mentioned that a transit visa is required for UK. I called up yatra.com and enquired about the same and they arranged a call back for me and it was confirmed that I...
Complaint comments Read comments [1] Complaint category Airlines

Yatra.com - Faulty booking - no refund and no options

User
 Mahesh Dare on Jan 29, 2014
I was trying to book hotel from yatra.com on 25th Jan 12 AM. I have chosen chekin date for 25th Jan 2014 for booking Godwin hotel in Goa. i have filled the form and credit card details and was waiting for something meanwhile the yatra.com booking page got refreshed and the booking dates automatically changed to 2-Feb-2014. I haven't noticed this change and accidentally i have filled credit card details again and pressed submit button. When i saw booking confirmation page i noticed there is fault in booking dates and i immediately contacted yatra customer care within 5 mins ( 25/01/2014 at 12.05...
Complaint comments Read comments [3] Complaint category Travel & Vacations

Yatra.com - Flight unconfirmed but money taken and no contact for confirmation [Resolved]

User
 punitsingh2009 on Jan 23, 2014
I have booked this flight at 9:00 p.m. on 22/1/2014 and the payment has been taken from my card. Yet I have not received any confirmation of any sort. I have tried the customer care number given in the message 10 times now but it is switched off. On the customer care number on the site no personnel is picking up. I have mailed them, sent a complaint but no query number received .I have even sent a mail to management but still nobody has contacted me. I just want my flight tickets confirmed. Thanks Punit Singh...
Complaint comments Read comments Complaint category Airlines

Yatra.com - No return ticket booked

User
 senillk on Jan 22, 2014
Hi, This is regarding the mobile application snags of yatra.com the application is not up to the mark and misguides the customer while making the bookings. I have booked return journey ticket but only one way ticket has been booked. Now I tried and explained with all the proofs to yatra.com but their seniors are not ready to accept the mistake in their application & are adamant that I have to make a new booking & are neither ready to cancel my existing booking as per my request and asking me to pay penalties for cancellation its not that I am asking for my return ticket but at least cancel...
Complaint comments Read comments [1] Complaint category Airlines

Yatra.com - transaction failed but amount not refunded.

User
 nithi gupta on Jan 14, 2014
Hi, I used citibank debit card to book a ticket on 17 December 2013. The transaction failed but the amount was deducted. I have mailed support@yatra.com repeatedly asking for 23 digit ARN (Acquirer Reference Number). They always provides me the order number(-011712131981-1387223539272 Citibank Bank Account Online 12-17-2013 01:22 17461.00 DECLINED), but citibank cannot process the refund without ARN. Could you also provide me the ARN? Thanks Nithi Gupta...
Complaint comments Read comments [2] Complaint category Airlines

Yatra.com - Cheating fraud by Yatra Ahemdabad and H.O. Management

User
 vip7pm on Jan 7, 2014
THE CO. YATRA.COM, WE HAVE ALREADY SUBMIT COMPLAINT AGAINST THERE CHEATING AND FRAUD, DONT MAKE ANY BOOKING WITH THEM, THEY ARE BLACK MAILORS, DENGER GROUP OF FRAUDEST PEOPLES, THEY FRAUD WITH US,
IMPORTANT THINGS OF THIS FRAUD CO., WHEN YOU COMPLAINT AGAINST THEM, THEY PUT SOME WOMEN STAFF FOR SETTLEMENT, AND THEY ARE COMPLETELY PREPARED LADY FROM YATRA.COM MANAGEMENT, SAME THEY PUT SOME ROOPKANTA LADY TO US,
SHE WILL MAKE YOU FOOL TO TELL YOU WAIT WAIT WILL GIVE SETTLEMENT OF YOUR PROBLEM, THEY SHE AWAY AND HIDE, IF YOU ANGREED ON HER MAKING FOOL TO YOU, SHE CAN ALLEGED AND COMPLAINT...
Complaint comments Read comments [1] Complaint category Online Shopping

Yatra.com - cheaters and fraudsters

User
 vip7pm on Jan 7, 2014
YATRA.COM, WE HAVE ALREADY SUBMIT COMPLAINT AGAINST THERE CHEATING AND FRAUD, DONT MAKE ANY BOOKING WITH THEM, THEY ARE BLACK MAILORS, DENGER GROUP OF FRAUDEST PEOPLES, THEY FRAUD WITH US,
IMPORTANT THINGS OF THIS FRAUD CO., WHEN YOU COMPLAINT AGAINST THEM, THEY PUT SOME WOMEN STAFF FOR SETTLEMENT, AND THEY ARE COMPLETELY PREPARED LADY FROM YATRA.COM MANAGEMENT, SHE WILL MAKE YOU FOOL TO TELL YOU WAIT WAIT WILL GIVE SETTLEMENT OF YOUR PROBLEM, THEY SHE AWAY AND HIDE, IF YOU ANGREED ON HER MAKING FOOL TO YOU, SHE CAN ALLEGED AND COMPLAINT AGAINST YOU FOR MIS BEHAVE OR ANOTHER SERIOUS ALLEGEATIONS...
Complaint comments Read comments [5] Complaint category Airlines

Yatra.com - Refund for unused part of program

User
 nithin krishna on Dec 27, 2013
The tour was badly organized. The customer complaint service is really useless as I kept ollowing up with them until now for and finally they are saying they cannot return or process my claims. I am only asking for refund for the portion of the tour (excluding food and accomodation) which we missed due to 'Lehar'. Its been almost 30 days since i raised a complaint in the Yatra complaint center. We, me and my wife, booked for 'Brethtaking Andaman'. Tour started on 23rd Nov. We reached Portblair. 24th and 25th we had to stay in doors due to cyclone the port was closed and...
Complaint comments Read comments [1] Complaint category Travel & Vacations

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