Yatra.com Customer Care

Yatra.com Customer Care

Yatra Online Pvt Ltd

1101-1103, 11th Floor, Tower-B,
Unitech , Sector-39
Gurgaon
Gurgaon District
Haryana
India - Cyber Park

Customer Care Phone Numbers and Contacts

Phone:Customer Support 955 5800 800
Domestic Flights 1860 5000 800
International Flights 1860 5000 600
Domestic Hotels 1860 5000 700
International Hotels 1860 200 1800
International Holidays 1860 5000 900
Webpage: www.yatra.com
Satisfactory Rating
1%
Complaints
581
Resolved
5
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Yatra.com Complaints & Reviews

Yatra.com - Refusing to refund the full amount.

User
 bdso on Aug 4, 2015
On 11th July, I had booked the return confirmed ticket (GOI-BLR-GOI) on Yatra.com. Reference number 1107156727093 However, due to Yatra website or airline issues, I received the flight ticket confirmation for one sector only (GOI-BLR). Besides, I received an email on same day in evening from yatra team stating the refund money for BLR-GOI sector. I replied to their email next day (12th July) requesting to cancel remaining sector as well. (GOI-BLR) Since today, 04th August there was no official reply to an email from yatra team, thus called for customer support. Yatra teams inform me that they...
Complaint comments Read comments [1] Complaint category Travel Agents

Yatra.com - Refund of Rs 11979 not yet received from Yatra.com

User
 vickky9793 on Aug 3, 2015
I booked my Goa - New Delhi ticket on 19th July 2015 and cancelled it on the same date due to some reasons. According to Yatra.com, the refund or Rs 11979 has been transferred but i have not yet received it. Its been more than 13 days and I get no reliable replies from yatra.com. All they say is that they have transferred the money and should reach you soon. Being a Engineer, I know that there's no manual interruption required in the process, so if the money has been transferred, it should have reached my account. My Yatra Booking Reference Number 1907156462161....
Complaint comments Read comments [2] Complaint category Travel & Vacations

Yatra.com - Yatra misguides about baggage booking on a holiday package

User
 mimani on Jul 27, 2015
Hi, I have booked a holiday package for Malaysia with Yatra.com in June. "[B]Return airfare[/B]" was included in the trip. Yatra booked my flights with AirAsia. Before booking the package I had confirmed with their sales agent whether baggage will be included in the package or not and he replied positively. But Now after booking and paying, when I got tickets, It has provision of only cabin baggage. When I brought up with this sales executive, He is saying I have to pay extra for booking baggage (bare minimum 15 Kg per person). When I am taking a holiday package, I expect such basic amenities...
Complaint comments Read comments [3] Complaint category Travel & Vacations

Yatra - Not willing to help

User
 hemantwadhwa on Jul 26, 2015
YATRA can not handle offers, sales and ties up's as per my recent experience. There is a tie-up between Yatra and Flipkart wherein if something is bought from Flipkart. Customers get full cash back of that amount. You will get code of that amount which can be applied in Yatra.com as a ecash. I did shop from Flipkart multiple times and did receive code for some of the purchase. I had applied codes in Ecash and eventully, I had 3059 approximately. This was the first time ever, I was dealing with YATRA and you let me down in very first time. 1. I received a massage that 755 ecash has been...
Complaint comments Read comments [1] Complaint category Other

Yatra.com - Refund of flight ticket charge

User
 akellarm on Jul 20, 2015
I, have booked return air ticket Visakhapatnam - chennai - visakhapatnam for me and my wife on 20-7-2015. Date of journey 3-8-2015 by 6E 512 and return on 5-8-2015 by 6 E 557. Ticket reference no. is FDFM7H. First i tried to pay through SBI debit card but it shown an error stating that it could not process. Then i paid by ICICI Credit card and the process is success and got my ticked. But i received a massage from both the banks that they debited Rs.9586/- to my account.Being 20th is Sunday, I went to SBI Bank on Monday and found that they debited Rs.9586 to my account.
As the amount is paid...
Complaint comments Read comments [2] Complaint category Business & Finances

Yatra.com - the biggest fraud company

User
 gaurav.arora3310 on Jul 18, 2015
Dear All,

I need your help regrading a matter where I booked tour package for my Bother in Law through Yatra.com of Rs.3.15 Lac.

I have booked Yatra Super saver 11 night 12 days for London, Italy & Paris Package on 16-05-2015 for travelling on 25-06-2015.
Through we weren't sure of booking tickets at such short interval, Yatra.com team claimed none of the VISA applied by them has been refused yet and will make necessary arrangements in most feasible way. The company was only responsible for our Visa and other formalities while applying they have mentioned...
Complaint comments Read comments Complaint category Travel & Vacations

Yatra.com - E cash redeem fraud

User
 Vignesh chinna on Jul 17, 2015
Yatra.com makes online yatra bus offers, reservation easier and cheaper now. Avail 60% ecash on your bus booking during the offer period. Use the given yatra bus offers coupon code ybus60 to grab this offer. The offer is valid only till july 31, 2015.

If you redeem ur ecash amount after 10 transaction only u can get ur cash back amount
Having 522 rs balance but only able to redeem 39 rs only...
Complaint comments Read comments [3] Complaint category Travel & Vacations

Yatra.com - not refunding any amount after cancellation

User
 manishTrupti on Jul 18, 2015
Dear sir I had booked domestic holiday flight from Pine to Bangalore from Yatra.com.But due to some reason I had cancelled the ticket.They are not refunding any amount I had paid and did not mention any reason. Following are some details regarding booking Date of booking 22 Apr 2015 Date of cancellation 24 Apr 2015 Thank you...
Complaint comments Read comments [2] Complaint category Travel & Vacations

Yatra.com - booking hotel not get confirm and amount charge

User
 k sachin on Jul 15, 2015
I am booking hotel in lonavla chak in date of 16/07/2015 but not gat me confrmation about booking but amount charge worth my debit card of Rs4813 on POS 00003711 at Yatra online Pvt. Ltd. Gurgaon IN txn# 519616235276. Plz make refund of that amount...
Complaint comments Read comments [2] Complaint category Unauthorized charges

Yatra.com - Ticked not given but amount deducted

User
 dumantine on Jul 12, 2015
I booked ticket with reference No. 1107156351501. The amount was deducted b ut ticket was not confirmed. Yatra representative called me to charge extra amount for the same ticket by saying that the ticket amount has been increased. When I told him to return my money, they told it will take another 5-7 business days to revert back. How to book the new ticket without the money, if they will refund it back in 5-7 days. Why cant it be done immidiately when they can take it from me immidiately....
Complaint comments Read comments [1] Complaint category Airlines

Yatra.com - inappropriate information

User
 Pinky30 on Jul 10, 2015
My name is Sudipto Kundu and i booked a return flight from Calcutta to Calgary on 9th July 2015. only after going through all the details about each and every timings and prices accordingly. Yatra.com gave me the confirmation no. 0907156846331. I am going to travel with my 9 years kid Suchana Kundu hence, i selected a flight schedule that would take the minimum hours to travel from the displayed schedules. Unfortunately i saw the departure time from Calcutta that i selected was changed from evening to morning 06:45 hrs when they sent me the E-Ticket. The departure time i selected was 20:15 hrs on...
Complaint comments Read comments [2] Complaint category Travel Agents

Yatra.com - regarding for non confirmation seat

User
 mahendra singh Garhwal on Jul 10, 2015
sir, I purchase bus ticket from online by your online booking site but seat is not confirmed and ticket amount also deducted from my account, the booking reference number is 1007152253900. Please make sure my booking as soon as and intimate me otherwise i will go for necessary action against you. Itinerary details given below. Goa Mumbai Fri, 10 jul (19:30) Sat, 11 jul (05:30) Operator Boarding Point Fernandes Travel Panjim, EDC Complex, Goa 2X2[53]NAIK B9R VOLVO MULTI-AXLE SEMI Passanger Details Mr Mahendra Singh Garhwal (Male) Age 26 Status is Unconfirmed. so please send...
Complaint comments Read comments [1] Complaint category Travel Agents

Yatra.com - Money reimbursement

User
 Vishal Lakhotia on Jul 8, 2015
Yatra had taken money twice for a single journey and they have accepted their fault and promised money will be reimburse within 3 months. Its now more than 6 months and no response even sending a constant reminder. Please can I get your help to get the amount? Regards, Vishal Lakhotia...
Complaint comments Read comments [1] Complaint category Airlines

Yatra.com - Unauthorized debit card charges.

User
 kiran bollavaram on Jul 6, 2015
This is to bring notice to everyone about the disgraceful experience I had with Yatra.com recently. I intended to book travel tickets to Goa on 26th May. The price was 1, 500 and the offer said the ticket is only 1 rupee, we need to pay 1500 and 1499 is cashback to the yatra account. total 11 thousand rupees was deducted from my debit card automatically without any intimidation(permission). When i tried to clarify with Yatra customer care, there was no proper response from their end. We are very disappointed with the service and want everyone to know about such fraudistic approach of Yatra and...
Complaint comments Read comments [1] Complaint category Unauthorized charges

Yatra.com - Refunded money withdrawn by yatra

User
 rkm703007 on Jul 6, 2015
Dear Yatra, I have booked below ticket and cancelled on 11th June 2015. But when I checked in my ICICI bank account the amount of Rs. 1007 returned and on next day it was again deducted by yatra. I don't understand what is the meaning of deduction of refunded fee by your side. I talked with your customer care number 095558 00800, even they are unable to track this thing. Can you please clarify me about this inconvenience ? Here is a screenshot of my bank account transaction rows : http://screencast.com/t/iuomp9Vu Following is my details on cancellation, ---------------------------------------------------------------------------------------------------------- Dear...
Complaint comments Read comments Complaint category Airlines

Yatra.com - incorrect cancellations done by yatra

User
 pmiddha on Jul 5, 2015
I am relay not happy with yatra.com as their way of handling their customers is really pathetic. on may 25th 2015 I booked my tickets for 6 passenger for delhi to goa and return tickets from goa to delhi. Recently yatra.com received a call from stating she is one of the co-passenger and they cancelled 2 of the tickets just by doing their basic procedure of verification. I came to know about the cancellation on july 3rd 2015 late night when I was just checking my hotel booking. spoke to yatra.com rep on july the 4th 2015 he informed it is not possible to cancel the tickets with confirming the mode...
Complaint comments Read comments [4] Complaint category Travel Agents

Yatra.com - not refund my amount yet

User
 washmaster on Jul 2, 2015
Dear Yatra team, I shalini sumariya had done a credit card payment of rs 5019 at yatra online pvt .ltd account icicibank card **7022. but due to some hotel confirmation not made our booking cancle but our amount is debit for rs 5019. amount not yet credited in our account. Date : 20/6/2015 we had drop mail to at risk@yatra.com same but no result . please consider this matter solve as soon as possible....
Complaint comments Read comments [3] Complaint category Credit Cards

Yatra.com - Pathetic Rescheduling Service (booking ref number 3006156721567)

User
 iamrahul86 on Jun 30, 2015
Hi, This is with reference to the booking ref number 3006156721567. . Twice, while trying to reschedule my flight from Kolkata to Hyderabad (06.10 flight to 18.30 flight), my account was debited but the transaction wasn't successful. I got a fatal error after both the rescheduling attempts: Tried different banks but the issue seems to be with Yatra.com as I'm getting the same error every time. Pathetic service to be honest, really irritated. Kindly resolve at the earliest. Regards, Rahul Gupta me.rahul86@gmail.com 9000152040...
Complaint comments Read comments Complaint category Airlines

Yatra.com - miscommunication

User
 Aman Sadhwani on Jun 30, 2015
my Reference no 160615859055432 i booked my ticket on 16-jun-2015 from Mumbai and harare on 18-jun-2015 and my return ticket was on 2-jul-2015.Due to some reason i need to leave harare on 29-jun-2015.So on the 28-jun-2015 i called yaatra customer care and due to some miscommunication instead of booking my ticket on 29-jun-2015 they booked my ticket on 30-jul-2015 and to rechedule this they also deducted rs 5858. I was in hurry so i didn't have time to look at my ticket as i need to leave for airport there when i reached mumbai they said u r travelling on 30-jul-2015 so now u have to pay 87$ as...
Complaint comments Read comments [2] Complaint category Airlines

Yatra.com - NO Refund Money

User
 Koushik.a.Ghosh on Jun 29, 2015
I am koushik ghosh.i want to cancle my booking because due to my mother ill..but as per Yatra Customer care told me they don't refund money.. this is very Bad experience from yatra.com.. That the reason in feture we don't believe to Yatra.com.. if any urgency anyone cancle the booking then the money is not refundble. unbelieveable. koushikg82@gmail.com. money - 2000. ref no - YH1760916 9007373922...
Complaint comments Read comments [3] Complaint category Other

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