Yatra.com Customer Care

Yatra.com Customer Care

Yatra Online Pvt Ltd

1101-1103, 11th Floor, Tower-B,
Unitech , Sector-39
Gurgaon
Gurgaon District
Haryana
India - Cyber Park

Customer Care Phone Numbers and Contacts

Phone:Customer Support 955 5800 800
Domestic Flights 1860 5000 800
International Flights 1860 5000 600
Domestic Hotels 1860 5000 700
International Hotels 1860 200 1800
International Holidays 1860 5000 900
Webpage: www.yatra.com
Satisfactory Rating
1%
Complaints
594
Resolved
5
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Yatra.com Complaints & Reviews

Yatra.com - Pending Refunds

User
 Divya Chawla on Sep 1, 2015
Its been long I am writing mails and trying to contact yatra's finance team for my pending refunds which are piling up daily. there has been no processing of following refunds and i think now I will have to file a strict complaint against Yatra people as they are already holding amount of approx 1.6lakhs that i want refunded soon with damages as suitable. 1.20.02.2015 Rs 10656 for flight booked for Mr.Ajay Chawla Del to Dxb 2.19.08.2015 Rs.114808 for multicity flight booking of Mr.Ajay Chawla and Mr Rajesh Chawla 3.31.08.2015 Rs.11890 for Le Royal Meridien, Chennai booking for Mr.Ajay Chawla...
Complaint comments Read comments [1] Complaint category Airlines

Yatra.com - Charged more money

User
 rupeshlohani on Aug 31, 2015
I booked two air tickets online from yatra.com on 29/07/2015 with yatra booking reference nos. 29071597120 and29071599478 and Indigo airlines PNR nos. NECW6U and OG8ZMR.At the time of booking and making the payment the amount asked by the company were Rs.10488 and Rs.5727. Even on the hard copies of tickets the amount paid is printed the same, but they have charged Rs.11488 and Rs.6327 respectively for both of the bookings.When I contacted yatra.com in this regard, first they asked about my mode of payment and when I told that through PNB debit card, they told that discount code is valid for all...
Complaint comments Read comments [1] Complaint category Travel & Vacations

Yatra.com - Ticket forcefully cancelled

User
 RajivKankaria on Aug 19, 2015
TICKET FORCEFULLY CANCELLED booked a ticket using promo code given by Yatra.com Paid balance amount After few days receive a call from YATRA.COM that I have to pay extra 3100 for the ticket else my ticket shall be cancelled I resisted as because I had already paid the full amount and booked my meal & seat with the Air India directly (free option) Now suddenly when I checked my PNR it says cancelled???!!! Please advice what should I do??...
Complaint comments Read comments [2] Complaint category Travel Agents

Yatra.com - Flight Booking

User
 pujasarkar on Aug 18, 2015
Hi, My name is Puja Sarkar. I booked my ticket on 15 th August 2015 with my Booking Reference ID: 150815F5988 from Hyderabad to Kolkata. Yatra offered a discount promo code for Independence day FREEDOM69. I applied the coupon while making my payment and only 1 rs was deducted from my account and I got message from the airlines that my ticket has been booked. I thought that may be its an offer for the new customers as I was trying Yatra.com 1st time. So I booked one more ticket with Booking Deference ID: 150815F7390 same destination. At the time of payment again it shown 1 rs when I used the promo...
Complaint comments Read comments [2] Complaint category Travel Agents

Yatra.com - Cancellation of refundable air ticket

User
 S Mahanta on Aug 18, 2015
I have booked an air ticket for my daughter ARADHANA MAHANTA date of journey 30/7/2015 which was refundable/economy from JORHAT-DELHI. This was cacelled afterwards.But to my surprise they have not refunded a single rupee.I have contacted Yatra several times via emails there answer was negative.They told me to contact Jet airways.When contacted they told that I should get some amount after deducting the cancellation charges.But still Yatra didn't refund.I am attaching the ticket for your references....
Complaint comments Read comments [3] Complaint category Airlines

Yatra - Non disclosure of company details

User
 Abhishek Tulshyan on Aug 17, 2015
I had made my travel booking on the Yatra.com site and made payment of Rs.6690/- for it today i.e 17th August 2015 at around 13:13 hrs. but the ticket was not issued to me and around 13:15 hrs. I received a call from them to wait for half an hour and my booking would be confirmed but even after passing of half an hour my booking was not confirmed. And as I was checking to lodge a complaint I did not find their email id on the site. They have their own complainting system where in I do not receive any copy of my complain nor do I receive any kind of reference no. for future reference. And their contact...
Complaint comments Read comments [1] Complaint category Travel & Vacations

Yatra.com - Unethical behaviour _ Cancellation of confirmed booking

User
 Ayan.Bhattacharyya1983 on Aug 15, 2015
Booking Reference Number - 12081545340 Proceeding of the events are as following: 1) On12th August 2015 through Yatra.com portal I have booked 2 rooms at "Sariska Tiger Camp" for 15th & 16th August at 8:37 pm. confirmation of booking has been sent to my mail ID getayan99@gmail.com 2) On 13th August 2015 Mr. Rajendra singh from "Sariska Tiger Camp" mailed me that no rooms are available at the hotel & same has been informed to Yatra.com. 3) On upon receiving this information I called Yatra.com helpline number 18605000700. The Yatra.com representative said they have no information regarding this...
Complaint comments Read comments [2] Complaint category Travel & Vacations

Yatra.com - Service Team not responding

User
 Sagar Vaidya on Aug 14, 2015
I have booked ticket to India from South Africa but for some reason I wanted to change the Itinerary. I tried calling there call center but no body was picking the phone. I tried to email with two reminders but no response. Then I asked the Girl who booked my ticket Vidhi, she replied only call center can help... Regards Sagar...
Complaint comments Read comments [2] Complaint category Travel Agents

Yatra.com - Baggage promised but not included in the package

User
 mimani on Aug 10, 2015
I had booked a holiday package for Malaysia with Yatra.com in June. "Return airfare" was included in the trip. Yatra booked my flights with AirAsia. Before booking the package I had confirmed with their sales agent whether baggage will be included in the package or not and he replied positively. But Now after booking and paying, when I got tickets, It has provision of only cabin baggage. When I brought up with this sales executive, He is saying I have to pay extra for booking baggage (bare minimum 15 Kg per person). When I am taking a holiday package, I expect such basic amenities to be booked...
Complaint comments Read comments Complaint category Travel & Vacations

Yatra - Cancellation of ticket

User
 Tanveer Mir on Aug 5, 2015
It is regarding my booking id - 0307158818515 I was issued an e ticket on the basis of my yatra application details & in spite of taking my passport details they were not synchronised with my ticket. When I asked for the same I was told nothing could happen and I will have to cancel my ticket so did I My initial ticket was 80000 rupees only & my next booking costed me 110366 rupees. Now the cancellation charges will also about to it. It is grossly a negligence on part of yatra who didn't synchronise my passport details with my ticket, it is an international booking and I am a middle class student...
Complaint comments Read comments [2] Complaint category Airlines

Yatra.com - Money not refunded for unsuccessful transaction even after a month

User
 neetika Bagaria on Aug 5, 2015
I tried booking tickets on 9th July 2015 from New Delhi to Lucknow. After my first transaction failed and the amount was debited from my bank account, I received a call from Yatra customer care executive. She provided me a reference number and asked me to complete my booking through the same. She stayed with me on call for some 16 minutes during which i tried to make the same transaction two more times. All the times transaction failed and amount (INR 1719 for each transaction) was debited from my account. She confirmed that the amount was not received by them and would be auto credited by my bank...
Complaint comments Read comments [1] Complaint category Airlines

Yatra.com - Refusing to refund the full amount.

User
 bdso on Aug 4, 2015
On 11th July, I had booked the return confirmed ticket (GOI-BLR-GOI) on Yatra.com. Reference number 1107156727093 However, due to Yatra website or airline issues, I received the flight ticket confirmation for one sector only (GOI-BLR). Besides, I received an email on same day in evening from yatra team stating the refund money for BLR-GOI sector. I replied to their email next day (12th July) requesting to cancel remaining sector as well. (GOI-BLR) Since today, 04th August there was no official reply to an email from yatra team, thus called for customer support. Yatra teams inform me that they...
Complaint comments Read comments [3] Complaint category Travel Agents

Yatra.com - Refund of Rs 11979 not yet received from Yatra.com

User
 vickky9793 on Aug 3, 2015
I booked my Goa - New Delhi ticket on 19th July 2015 and cancelled it on the same date due to some reasons. According to Yatra.com, the refund or Rs 11979 has been transferred but i have not yet received it. Its been more than 13 days and I get no reliable replies from yatra.com. All they say is that they have transferred the money and should reach you soon. Being a Engineer, I know that there's no manual interruption required in the process, so if the money has been transferred, it should have reached my account. My Yatra Booking Reference Number 1907156462161....
Complaint comments Read comments [5] Complaint category Travel & Vacations

Yatra.com - Yatra misguides about baggage booking on a holiday package

User
 mimani on Jul 27, 2015
Hi, I have booked a holiday package for Malaysia with Yatra.com in June. "[B]Return airfare[/B]" was included in the trip. Yatra booked my flights with AirAsia. Before booking the package I had confirmed with their sales agent whether baggage will be included in the package or not and he replied positively. But Now after booking and paying, when I got tickets, It has provision of only cabin baggage. When I brought up with this sales executive, He is saying I have to pay extra for booking baggage (bare minimum 15 Kg per person). When I am taking a holiday package, I expect such basic amenities...
Complaint comments Read comments [4] Complaint category Travel & Vacations

Yatra - Not willing to help

User
 hemantwadhwa on Jul 26, 2015
YATRA can not handle offers, sales and ties up's as per my recent experience. There is a tie-up between Yatra and Flipkart wherein if something is bought from Flipkart. Customers get full cash back of that amount. You will get code of that amount which can be applied in Yatra.com as a ecash. I did shop from Flipkart multiple times and did receive code for some of the purchase. I had applied codes in Ecash and eventully, I had 3059 approximately. This was the first time ever, I was dealing with YATRA and you let me down in very first time. 1. I received a massage that 755 ecash has been...
Complaint comments Read comments [2] Complaint category Other

Yatra.com - Refund of flight ticket charge

User
 akellarm on Jul 20, 2015
I, have booked return air ticket Visakhapatnam - chennai - visakhapatnam for me and my wife on 20-7-2015. Date of journey 3-8-2015 by 6E 512 and return on 5-8-2015 by 6 E 557. Ticket reference no. is FDFM7H. First i tried to pay through SBI debit card but it shown an error stating that it could not process. Then i paid by ICICI Credit card and the process is success and got my ticked. But i received a massage from both the banks that they debited Rs.9586/- to my account.Being 20th is Sunday, I went to SBI Bank on Monday and found that they debited Rs.9586 to my account.
As the amount is paid...
Complaint comments Read comments [2] Complaint category Business & Finances

Yatra.com - the biggest fraud company

User
 gaurav.arora3310 on Jul 18, 2015
Dear All,

I need your help regrading a matter where I booked tour package for my Bother in Law through Yatra.com of Rs.3.15 Lac.

I have booked Yatra Super saver 11 night 12 days for London, Italy & Paris Package on 16-05-2015 for travelling on 25-06-2015.
Through we weren't sure of booking tickets at such short interval, Yatra.com team claimed none of the VISA applied by them has been refused yet and will make necessary arrangements in most feasible way. The company was only responsible for our Visa and other formalities while applying they have mentioned...
Complaint comments Read comments Complaint category Travel & Vacations

Yatra.com - E cash redeem fraud

User
 Vignesh chinna on Jul 17, 2015
Yatra.com makes online yatra bus offers, reservation easier and cheaper now. Avail 60% ecash on your bus booking during the offer period. Use the given yatra bus offers coupon code ybus60 to grab this offer. The offer is valid only till july 31, 2015.

If you redeem ur ecash amount after 10 transaction only u can get ur cash back amount
Having 522 rs balance but only able to redeem 39 rs only...
Complaint comments Read comments [3] Complaint category Travel & Vacations

Yatra.com - not refunding any amount after cancellation

User
 manishTrupti on Jul 18, 2015
Dear sir I had booked domestic holiday flight from Pine to Bangalore from Yatra.com.But due to some reason I had cancelled the ticket.They are not refunding any amount I had paid and did not mention any reason. Following are some details regarding booking Date of booking 22 Apr 2015 Date of cancellation 24 Apr 2015 Thank you...
Complaint comments Read comments [2] Complaint category Travel & Vacations

Yatra.com - booking hotel not get confirm and amount charge

User
 k sachin on Jul 15, 2015
I am booking hotel in lonavla chak in date of 16/07/2015 but not gat me confrmation about booking but amount charge worth my debit card of Rs4813 on POS 00003711 at Yatra online Pvt. Ltd. Gurgaon IN txn# 519616235276. Plz make refund of that amount...
Complaint comments Read comments [2] Complaint category Unauthorized charges

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