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Yatra.com Customer Care

Yatra Online Pvt Ltd

1101-1103, 11th Floor, Tower-B,
Unitech , Sector-39
Gurgaon
Gurgaon District
Haryana
India - Cyber Park

Customer Care Phone Numbers and Contacts

Phone:Customer Support 955 5800 800
 Domestic Flights 1860 5000 800
 International Flights 1860 5000 600
 Domestic Hotels 1860 5000 700
 International Hotels 1860 200 1800
 International Holidays 1860 5000 900
 
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Yatra.com Complaints & Reviews

Yatra.com - Denying the service after getting confirmation

User
 SREEMURALI U on Mar 27, 2015
Hotel Tamilnadu (a Ttdc Hotel) Palani Booking reference: 19031535579 | Booked on: Thu, 19 Mar 2015. Check-in :Sat 04-Apr-2015, Check-out: Sun 05-Apr-2015. Booking is confirmed by yatra.com and recieved the hotel voucher. Later hotel person calls and informs no vaccancy for the date. I have contacted with yatra customercare they informed me to wait 48 hours. Then they came back with a lternative lodge, iI have confirmed that. Later they mailed that there is no vaccancy in that lodge so wait 48 hours. after 3 days they informing that there is no rooms available in palani. will arrange room in madurai...
Complaint comments Read comments Complaint category Travel Agents

Yatra.com - Threating to make payment

User
 Jatinderr.singh on Mar 24, 2015
I booked my International Package with Yatra on 27th Feb 2015 and made an initial payment of 20, 000INR. After my initial payment, none of the yatra representatives were courteous enough to call back and inform me about the details of the package or any action items from my end. I myself kept on calling them and mailing them on several occasions to know the details and action item from my side, however, none of them were couterous enough to call back. Due to certain unforeseen circumstances I had to cancel my trip. I informed the same to Yatra representative's, however, got shock of my life...
Complaint comments Read comments [1] Complaint category Travel & Vacations

Yatra.com - Fake promises and Bad services from Yatra

User
 AnkitaAgrawal on Mar 24, 2015
I tried contacting the person who arranged our yatra trip (Ashish Bhatiya) but obviously he is not coming on phone. I had spoken to the president as well and I was promised to receive refund of rs. 1950 from yatra for the bad services, its been 2 months now and no one is even bothering to resolve the issue. I finished my honeymoon trip with yatra on 23rd January and feel bad to say that our experience was not at all good. My booking reference number was S1145987. Last day was most horrible for us as the hotel in backwaters was not at all safe. It was dirty and had no connectivity with city....
Complaint comments Read comments [2] Complaint category Travel & Vacations

Yatra.com - Complained about wrong booking.

User
 ajeetiias@gmail on Mar 23, 2015
HI I have booked a flight ticket, from yatra.com web site and the ticket came after i completed the payment process, was different from what i have selected. i have select 7.pm flight of indigo from Mumbai to Lucknow but the ticket came of 1.50 pm indigo again i have selected 12.25 pm indigo flight for return from Lucknow to mumbai but the ticket came for 8 am flight. after calling just 2 mins receiving the ticket from yatra and asking about the said problem i was told that i will get a call back on my said number, but no one called yesterday i waited for the complete day. then today i called...
Complaint comments Read comments [1] Complaint category Travel Agents

Yatra.com - booking not done and amount charged by yatra from credit card

User
 rajan.talwar on Mar 23, 2015
i was trying to make a 1st class train booking for amritsar-delhi on 24 feburary 2015 but booking was not completed due to some technical error on yatra.com website but to my surpsrise full amount of Rs.3484 was charged from my account and from last 25days i am mailing them about this but i have not got a single response from yatra.com...
Complaint comments Read comments [1] Complaint category Travel Agents

Yatra.com - Pending Refund

User
 sonal16 on Mar 21, 2015
I booked an international package to Europe with Mr Deepak Anand on 16 february 2015 by paying booking amount of Rs 10000. i was being assured by him that if i plan to cancel my booking well in advance I will be given full refund of money. on 19 feb i sent him a mail to cancel my booking and it was being acknowledged saying that it will be processed in 5-7 days. its over a month now and I am still fighting for refund. Everytime I call them they just have a standard line that it will be processed soon. Ms Ishani Singh from their finance team also called and ensured to give me transaction id of refund...
Complaint comments Read comments [4] Complaint category Travel & Vacations

Yatra.com - non refund of amount of cancelled ticket

User
 Abhishek Anchalia on Mar 18, 2015
There was a ticket booked that is PNR:4106121143, TRAIN:12740, DOJ:09-04-2015, TIME:20:15, 3A, SC TO VSKP, JAYSHREE+1, G14 52 G14 54, FARE:1440, AGNT SC:20, SC:22.47+PG CHGS. And now it has been cancelled but the amount has not been refunded booked on 15 march or 16 march 2015 please refund the amount yatra.com...
Complaint comments Read comments [3] Complaint category Airlines

Yatra.com - regarding double charge for my international ticket

User
 divyen on Mar 15, 2015
My name Divyen kothia Ref Number: 26021570924 and Itinerary details are: origin-destination:BOM-BKK, departure date :01-04-2015 02:00 AM, flight number: AI-330, trip start date-trip end date: 01-Apr-2015 - 11-Apr-2015 my account says it has been charged twice for my one ticket Please kindly look into this matter and revert bbaback as per your convenience....
Complaint comments Read comments [3] Complaint category Credit Cards

Yatra.com - Non-existing international flight ticket sells

User
 besu.subhasish on Mar 12, 2015
Hi, My name is Moupia Saha and I am from Kolkata. This is regarding yatra booking ref# 16121434874. I have booked an international flight from Cairo to Kolkata on 11-Mar-2015 through yatra.com. The itinerary is as follow Cairo to Bahrain Bahrain to Mumbai Mumbai to Kolkata But once I go for collecting boding pass the airlines authority got surprised and saying there is no flight from Bahrain to Mumbai according to this schedule and it was issued wrongly. My Visa expires on that day (11-Mar-2015) and anyhow I suppose to leave Egypt. So I send an urgent mail to yatra customer support but...
Complaint comments Read comments [6] Complaint category Travel Agents

Yatra.com - FULL REFUND FOR CANCELLED FLIGHT (CANCELLED BY AIRLINES) NOT RECEIVED

User
 ritomimi on Mar 12, 2015
My 22 February, 2015 Spicejet flight from Bagdogra to Delhi was cancelled. I received an sms from spicejet on 14 February saying the flight has been cancelled. I called Spicejet on 15 February and they said they had send the refund amount to the yatra account. Yatra people said I will get the full refund of Rs. 6313 within 10 days (i.e. by 25th February). But I have still not received the money. The Booking details are: Booking reference: 09021518352 Date of Journey: 22 February, 2015, Sunday Bagdogra to Delhi PNR no.: OBUY4K Flight: Spicejet SG 882 Economy Passenger Name: Ritajyoti Bandyopadhyay Ticket...
Complaint comments Read comments [3] Complaint category Airlines

Yatra.com - tour complaint

User
 Shilpi Kharbanda on Mar 11, 2015
Hi, This is regarding yatra booking ref # S1467216, we have taken services yatra.com for Manali trip, find below our terrible experience from their services. They have given wrong promises, don’t have solutions of any problem, no synchronization, all employees are passing their responsibilities to each other. Mr. Kapil Chourdhary gave us this package to us however when we discussed some issues his answered was I am a sales person so please contact service team. In service team we contracted Deepak, George, Rahul, Kapil, Shahbaz and many more don’t know the names to get our problem...
Complaint comments Read comments [2] Complaint category Travel & Vacations

Yatra.com - Escalation: Booking ref 30111442960 refund

User
 Pramodurs on Mar 10, 2015
Hi Team, With reference to the refund for booking number 30111442960 (Spicejet PNR: KBIVTN), I have been chasing up from more than 2 months and did not get the refund yet. I think, I had called your customer care more than 10 times every time they make false promise saying need to wait for 7 more days (dnt know what do they mean by 7 days) and they dont even transfer my calls their supervisors ( i dnt know why). Yesterday when I called, one of your representative, she confirmed that refund is done from your end and bank will take some time to credit. Today, I when I called to ask for email...
Complaint comments Read comments [3] Complaint category Airlines

Yatra.com - NO REFUND GRANTED SINCE 02.02.2015

User
 Nishant066 on Mar 7, 2015
I BOOKED FLIGHT THROUGH YATRA.COM OF SPICEJET FOR 24.12.2014 (delhi-bangalore) . SPICEJET ALREADY REFUNDED AMT. IN YATRA A/C AS CONFIRMED BY SPICEJET & YATRA.COM. BUT EVERYTIME WHEN I CALL TO THEM, THEY MAKE FAKE CONFIRMATION OF REFUND OF AMT. ON 02.02.2015 BUT WHEN I SAY TO SHARE TRANSACTION DETAILS THEY ALWAYS SAY PLEASE WAIT FOR 48 OR 72 HOURS. I ALREADY CHECKED WITH MY BANK THERE IS NO REFUND IN MONTH OF FEB-15 FOR THAT CONCERNED AMT. I ALREADY SPENT AROUND 1000 RUPEES IN CALLING YATRA.COM TOLL FREE NO & TALKING TO THEM. PLEASE HELP TO MAKE REFUND AS SOON AS POSSIBLE. BOOKING ID-20061413654....
Complaint comments Read comments [2] Complaint category Airlines

Yatra.com - Regarding bad experences

User
 rama_chandran on Mar 3, 2015
1) Delaying in issuing the bus ticket.
2) Received a call after starting the Bus started from Delhi stating that Bus will not reach Manila you have to arrange you own transportation and reach Hotel.
3) As said the bus stopped and we spend 2000 Rs to reach the Hotel.
4) Bed size was very small.
5) We did not get the hot water properly (we required to beg)
6) No heater in the rooms extra charges ( you are aware it is the cold place and snow is falling how can you charge extra).
7) Sightseeing was not done as per the committed.
8) Drives when he was...
Complaint comments Read comments [4] Complaint category Employers

Yatra.com - Amount Deducted - Hotel Not booked - Refund Not initiated

User
 Viñòdh Kumar on Feb 28, 2015
I tried to book a hotel using Yatra App. The amount was debited twice but the hotel was not booked. Upon raising a complaint I received Refund for one of the transactions. I am chasing the Yatra customer care since 21st Saturday, but they don't bother to respond. [Ref No 014-856-289] I did mail them with Credit card bill snapshot....
Complaint comments Read comments [3] Complaint category Travel & Vacations

Yatra.com - No follow-up and response regarding the travel

User
 Anirudha. Koujalgi on Feb 25, 2015
Hello Team
I am Anirudha M Koujalgi, writing this complaint for my Booking ref: S1444134.
I had booked Langakawi and Kulalumpur for a package of Rs- 75106 on Jan 28 2015 .
I had paid 20000 on Jan 28, 2015 .
I had paid 10000 on Jan 29, 2015.
As per advice of your Travel Consultant Avinash Mishra.
On Feb 19 2015 I have paid the remaining amount quoted for the package and informed Avinash about the same.
From 19 Feb to 24 Feb I have not recieved any follow up.
All of sudden on 24 Feb at 10 .00 pm Vinod from Postal Dept calls and ask for my Passports,...
Complaint comments Read comments [2] Complaint category Travel & Vacations

Yatra.com - Money refund issue

User
 Anaraj pedde on Feb 25, 2015
Hello, I booked an Holiday package from Yatra.com to Andaman. Initially I paid 25% around (Rs.17000) of the package cost. Due to some family reason wanted to postpone my travel. But Yatra people are telling that, they cannot postpone nor they will not return money. They are not giving any other option and telling that you have to travel or money will be forfeited (penalty). There were still 20 days when i requested for postpone/refund of my travel date. These people are simply LOOTING money from customers. Is there anyone can me help to get my money back. I have shared my yatra booking...
Complaint comments Read comments [2] Complaint category Travel & Vacations

Yatra.com - Worst customer service - refund is not initiated

User
 vsselvaraj on Feb 25, 2015
We had a bad experience with yatra. ( SERVICE NUMBER S1252418)

I will point it one by one.. ( after reading all these - u will surely dont choose yatra)

1. While reaching havelock.. the symphony palm beach resort told that we dint get any reservation for us. We got soo much tensed and helpless. Their customer service is very very very worst. They were not at all picking up the call.. then y the hell they have given 'emergency number(utter waste)' ???? .. After 1 and half hours the hotel pple saw us waiting for a long time in reception and called us back and...
Complaint comments Read comments [7] Complaint category Travel Agents

Yatra.com - Compensation for Rs.12222.00/- Payment Dispute.

User
 rahul.kumbhare@gmail.com on Feb 24, 2015
My Qurey is not yet resolved because you guys have been used my money in past eight months. After eight months you guys finally agree upon that there was problem in your end and you have been charged the amt on both the credit cards. Unnecessarily you were keep on sending me false transition details of ICICI bank which was wrong. I need complete ratification on it why you guys sent me an wrong transaction details multiple times and raised a request to talk to bank and go for grievance readdressal. As i said, i need compensation on it because you guys have been used my 12222.00/- in past...
Complaint comments Read comments [2] Complaint category Travel Agents

Yatra.com - Money Debited from my account

User
 Pilot Suraj Negi on Feb 24, 2015
I have booked a flight on 13th Jan 2015 from Delhi to Dehradun for 22nd Jan 2015 through my Yatra App.
That time I get a confirmation flash message that your flight has been booked but yatra.com is waiting for confirmation from jet airways, while later yatra.com confirmed that the booking is not done.
I have checked my bank account and seen that the amount of 7392 Rs. was debited to the account of yatra.com Gurgaon.
I have send a mail to yatra.com regarding this, as per them the case is with their risk assessment team.
it is more than one month now, I did not get any...
Complaint comments Read comments [4] Complaint category Travel Agents

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