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Yatra.com Customer Care

Yatra Online Pvt Ltd

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Customer Care Phone Numbers and Contacts

Phone:Customer Support 955 5800 800
 Domestic Flights 1860 5000 800
 International Flights 1860 5000 600
 Domestic Hotels 1860 5000 700
 International Hotels 1860 200 1800
 International Holidays 1860 5000 900
 
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Yatra.com Complaints & Reviews

Yatra.com - Refund of SpiceJet Booking PNR UER5GE: 28th Dec 2014 -Kathmandu to Delhi for MR. BISHT

User
 surender bisht on Jan 26, 2015
Dear Yatra guy / Salman's representative, Your ads show Salman getting the best deals from any airlines. For last one month, you people couldn't manage to get my refund from spicejet for the said canceled flight on 28th Dec. I got fresh tickets at much higher price on 23rd Dec via Indigo through your portal only. I was told that it would take only one week to 10 days at the max. I called your office around 15 days after returning and still the call rep said that she is unable to process as Spicejet has not refunded. I am utterly disappointed that Yatra has not still armtwisted Spicejet to payback...
Complaint comments Read comments [2] Complaint category Airlines

Yatra.com - Wrong entry of passenger name

User
 premagrawal on Jan 23, 2015
On dt.14.01.2015 I have booked one ticket for 5(five) passenger for Airindia (AI-618) PNR no.JC08L from Hyderabad to Ranchi on 28.04.2015 vide Yatra booking reference no.14011515743. on that the passenger name Mrs Suman Davi has came twice by mistake. The name Miss Anjali Agrawal should come on that ticket in place of repate entry of Mrs Suman Davi....
Complaint comments Read comments [1] Complaint category Airlines

Yatra.com - cancellation money not refunded

User
 akhobo on Jan 23, 2015
Dear Yatra here is to bring your kind request that my spice jet flight cancellation for 5jan has not been refund yet it was cancelled before 26thDec and I have even inquired with spice jet on 6th January and they said refundable money has been processed from spice jet but still I'm not getting my money it's more than 20days now. I want you to look into this matter please as soon as possible...
Complaint comments Read comments [3] Complaint category Airlines

Yatra.com - Booking done without taking my consent - Booking Ref # S1421178

User
 abhishek_s28 on Jan 20, 2015
Dear Tear Yatra, I am facing a challenge of getting a refund of booking made by Ashish Sharma(Travel Consultant). He tried to book a round trip ticket from Delhi to Goa & Goa to Delhi, some how tiket wasn't booked but transaction happened & our money got debited. Post that we got call from Ashish saying that ticket hasn't been booked & we will get a refund, however he gave me an option of "Spice Jet", but I wasn't confident about it & I was told that he would call me next morning to book the ticket and he might have called to my wife's number. Since we were busy in some family...
Complaint comments Read comments [3] Complaint category Airlines

Yatra.com - booking

User
 sima555 on Jan 14, 2015
i had sent complaint YESTERDAY ALSO. ticket was booked for Gau to Delhi, for 20-2-15, reference no is 130115106298 in the name of Aaniv Saigal. Later i got email with ticket but with no PNR. After complaint i got message to call in particular number ie 01243863717, but there is no response (also in other number 9555800800) although i have been calling endlessly. IS THIS A JOKE, PLAYING WITH OUR TIME and MONEY????? I have always booked from Yatra.com...this is a shocking and unwanted approach. Hence forth i WILL NOT be booking from here. I demand that i get a call immediately in 09612905672 or...
Complaint comments Read comments [2] Complaint category Airlines

Yatra.com - Itinerary Amendment Refusal

User
 shashikuwar on Jan 10, 2015
I booked a ticket from Yatra talking to an agent couple of days ago. The ticket which I booked was refundable fare in which change dates / cancellation refund is available after cutting off some penalty. I have the details on my email. Due to some unavoidable reasons I have to change my date of travel to next month for which I called the ticketing team. I spoke with yatra adviser named Humaira. I asked to check for the dates I wanted the booking to be amended to which is the 16th of April. She confirmed that there is no availability on the flight. I was also checking the availability of flights...
Complaint comments Read comments [3] Complaint category Airlines

Yatra.com - Rs 300,000 stolen - NO REFUND AFTER FLIGHT CANCELLATION

User
 varunsharma014 on Jan 3, 2015
My flight on 14th December 2014 from Delhi to Aurangabad was cancelled on 9th December. Clearly as the flight was cancelled, I am entitled to a refund. There is no rocket scienece in this. It's been a month since my flights were cancelled and I have not received a refund yet. I have called Yatra.com over 10 times but to no avail. They keep giving me excuses like 'management has not approved your refund yet', we are still awaiting confirmatin from finance departmnet etc. They are earning interest from my hard earned money. PLEASE DO NOT BUY TICKETS FROM YATRA.com. They are all thieves...
Complaint comments Read comments Complaint category Airlines

Yatra.com - disastrous service and cheating by Yatra

User
 sachinpatil on Jan 1, 2015
DISASTROUS AND BELOW PAR SERVICE PROVIDED BY YATRA. Sir/madam, I have booked Odissa package “Blessed Odissa standard” costing approx32000 Rs on 4th Sep online as advice by yatra customer executive madam Anjali Aswalby paying advance of 8700.My departure date was 24th of December. 1) Advance booking on 4th ofSeptember as travel date was 24th of December: Advance booking done so as we get goodhotels and also there was pooja scheduled in Puri with relatives so could notbe missed. I have booked the package on 4 th of Sept. And with conditions ofthe hotels like lotus resort and fort mahodhabi....
Complaint comments Read comments Complaint category Travel & Vacations

Yatra.com - Several issues with package tour from Yatra

User
 Suraj Ayilliath on Jan 1, 2015
Hello, On 7th December I had booked a Yatra tour to Nepal (S1321431). Now that I have completed my journey I wanted to write and call out a set of complaints that I as part of my overall experience with Yatra. I also want to claim back an amount which I was unduly charged for. 1) Refund sought for Nepali Rs. 398 against the charge applied for Child breakfast at Club Himalaya in Nagarkot. Despite suggesting to the hotel authorities as well as the local tour operator (Yeti tours) I was asked to pay for the child breakfast on grounds that communication from Yatra is that I should be charged...
Complaint comments Read comments [2] Complaint category Travel & Vacations

Yatra.com - Missed flight, no refund or reschedule

User
 Abhishek Desikan on Dec 30, 2014
We had booked a package tour of Shimla-Manali with Yatra.com from December 24-28, 2014. Our return flight was from Delhi at 8.45 pm, which was a 14 hour drive from Manali. In spite of repeated reminders to our driver to start early at 4.30 am, he arrived only at 6 am. Heavy traffic and fog at Delhi, made us miss our flight as we reached the airport half an hour late. When we contacted a yatra agent, he was both rude and inconsiderate, telling us Yatra wasn't responsible and they won't refund or reschedule our flight and that we have to book a flight by ourselves. The flight ticket rates were extremely...
Complaint comments Read comments [1] Complaint category Travel Agents

Yatra.com - NOT PROVIDED HOTELS ROOMS [Resolved]

User
 Dr. DEBASISH MANDAL on Dec 29, 2014
Hi, This is DEBASISH MANDAL i have booked hotel through yatra.com with HOTEL KAMALA (BHUBANESWAR) in the name of DEBASISH MANDAL, & NITYA MANDAL date of booking was 26th dec2014 to 27th dec2014, Booking Reference Number - 29101465947, we reached HOTEL at 4.30 PM, but hotels Manager/ owner not provide hotel rooms.after all we gone another hotel (HOTEL SAMBIT PLACE)so i request you refund my money with local conveyance and harassment and extra charges paid by us in Hote Sambit Place amounting Rs. 5000.00. Please take action earlier. Thanking You...
Complaint comments Read comments [3] Complaint category Other

Yatra.com - Refund hotel booking amount

User
 vikaschouksey on Dec 27, 2014
Hi, This is Vikas Chouksey i have booked hotel through yatra.com with Sun Park Resort MANALI in the name of Mr. Vishal Chouksey date of booking was 14th dec2014 to 19 dec2014, due to heavy snowfall they were not able to move from simla to manali because road was blocked and govt was not allowed to move to manali they were waiting for 2 days to clear the road but it was not. I had discussion with yatra customer service desk regarding the same but they are not ready to refund. My Booking details with yatra is ref No.- 15111435391. Can you help me with the same. Please reply if any...
Complaint comments Read comments [3] Complaint category Travel & Vacations

Yatra.com - ticket amount refund

User
 Prudhvi Kumar Reddy on Dec 24, 2014
I had booked a ticket from guntur to hyderbad on 20 Dec 2014|22:50 on yatra.com with the Booking Reference Number - 2012142651200 for deepak travels volvo bus and i got a call from deepak travels guntur 7:30pm at that the bus which i have to travel has been cancelled, deepak travels didnt showed me an alternate option for me and said that go and book in another travels and i had went to hyd by apsrtc i didnt get my ticket amount refund so please consider my request and make my amount refund as soon as possible...
Complaint comments Read comments [2] Complaint category Travel & Vacations

Yatra.com - andaman package reference no.S1272353

User
 kunwar manish singh on Dec 23, 2014
Booking reference id S1272353. My name is Kunwar manish singh, presently serving in national security guard on the post of Captain. i am writing this feedback for following and please take a note a note of them so that no one suffers like i did during the trip. 1. I am deeply regretting booking my travel trip planned by yatra. I experienced my worst holidays just because some of your employee did not want to their job properly. 2.It seems that yatra wants full advance money but worst services were provided. 3.Services as quoted while booking were not provided. 4.Mr shyam, yatra representative...
Complaint comments Read comments [2] Complaint category Travel & Vacations

Yatra.com - Domestic Hotel booking

User
 Mits1204 on Dec 22, 2014
Its bring to your attention malafide intention on Yatra’s Part to play around with my confirmed hotel bookings for Daman for 3 nights stay. Ref number : 06121460768. It was also a frustrating experience connecting with any of the super-visor for domestic Hotels, I have called number of times to reach for & requested a call back but to no avail. I have made the confirmed booking on dec 06 for 3 night stay at Hotel dariya darshan in daman via Yatra portal for year end, after talking to the hotel I get to know that my booking is still not confirmed & there is a rate negotiation going on...
Complaint comments Read comments [2] Complaint category Travel Agents

Yatra.com - Serious Issues with My Holiday Booking for Manali

User
 Vaibhav Kanaskar on Dec 20, 2014
This with reference to my holiday booking Reference No. S1321023 and S1321367. I made the booking on 7th Dec 2014 and after few days I got to know about the adverse weather conditions in Manali and called the Yatra toll fee number number of times asking them about the real situation in Manali and I was assured every time that there is no problem what so ever. But after checking the ground reality in Manali with different sources including the News Channels and local Himachal Pradesh Authorities I got to know it is not all safe to travel Manali and the weather conditions are very bad. Hence I...
Complaint comments Read comments [4] Complaint category Travel & Vacations

Yatra.com - kerela package not send trip vouchers

User
 ag092555@gmail.com on Dec 19, 2014
We have booked the kerala package booking reference no. S1249624 we have give them all the trip money and then also we are calling them and they are not responding they are saying call to him or anyone today is our journey then also they not send us voucher i have paid...
Complaint comments Read comments [2] Complaint category Travel & Vacations

Yatra.com - Refund not processed after 78 days

User
 ouintonfloury on Dec 18, 2014
I had booked 3 tickets from Guwahati to Bangalore on 2nd September 2014 for the journey to be done on 29th September 2014 through Yatra. The tickets were booked for the Air India Flight. However, due to personal emergency on the day of travelling, we had to cancel our tickets from Air India Counter at the airport. Air India personnel advised me that Yatra would be paying my refund. I had then called Yatra with the details and they advised me it will take around 45 days. I waited for 45 days and then gave a call and they told me to wait for another 10-15 days as the Airline has not responded back...
Complaint comments Read comments Complaint category Travel Agents

Yatra.com - Holiday Package “Thrilling Andaman Ex Chennai” Yatra Booking Ref No : S1028312

User
 manjunathraju on Dec 18, 2014
The perfect synonym for fraud = yatra. The big fraud company and the worst customer support ever I have seen, I believe each customer support executive is trained for it. I had booked a package trip to Andaman from 17th to 21st Dec 2014 called “Thrilling Andaman Ex Chennai” it was a group package and hence paid additional Rs:4500 on top of the package money for individual car during the Trip. Here is my experience with Yatra: I reached Chennai airport at 6:30 am yesterday(17th Dec 2014) to board Chennai to port Blair fight which was scheduled at 9:35am. But the airlines...
Complaint comments Read comments [5] Complaint category Travel & Vacations

Yatra.com - State of the art cheating by yatra

User
 1vasumath1 on Dec 17, 2014
YATRA Reference Number is 13695035. Yatra has started following state-of –the –art cheating. When I was about to book my ticket from a different website, Yatra.com had promised for the same deal. After wasting my 10 days of my life, yatra had informed that yatra cannot offer the same and better deal. I had sent 100’s of mails and calls over this for 10 days, all these 10 days yata.com was pretending as if working on this issue. After having literally wasted my 10days of my life, now yatra cannot offer the same and better deal....
Complaint comments Read comments [2] Complaint category Airlines

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