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Yatra.com Customer Care

Yatra Online Pvt Ltd

1101-1103, 11th Floor, Tower-B,
Unitech , Sector-39
Gurgaon
Gurgaon District
Haryana
India - Cyber Park

Customer Care Phone Numbers and Contacts

Phone:Customer Support 955 5800 800
 Domestic Flights 1860 5000 800
 International Flights 1860 5000 600
 Domestic Hotels 1860 5000 700
 International Hotels 1860 200 1800
 International Holidays 1860 5000 900
 
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Yatra.com Complaints & Reviews

Yatra.com - Waiting for refund of cancelled international airline ticket with yatra ref. no. YT14356320

User
 mrinal.bikram@inbox.com on May 22, 2015
I have cancelled the international airline ticket with yatra ref. no. YT14356320. I was informed that in 7-10 days I will get the refund but when I called on 10th day they said 10-15 more days is required and their excuse is that airline has not refunded to them so in-turn they have not refunded to me. I don't know how many times they will ask for more time and I have lost the hope for approx. INR 20k money. Worst part is I made the payment through credit card and its already billed and their is no probability of refund before my due date so I have to make bill payment that will include the refund...
Complaint comments Read comments Complaint category Airlines

Yatra.com - not reply any one of yr mamber after payment of tour

User
 godeepakgo on May 22, 2015
sir my name is deepak dhingra from jalandhar punjab my ph no is 9814000167 i was deal with sudhanshu gupta from last 10 days, i can final the trip for hongong from last 4 day and deposit the token amount 35000/- and ready to deposit blance payment, from yr side after payment no body will reply me and no body pic my phone even sudhanshu give me own mobile number after payment they will not pic my phone please contat me is is very wong...
Complaint comments Read comments Complaint category Travel & Vacations

Yatra.com - Amount deducted but booking not yet confirmed

User
 Atik Hsn on May 22, 2015
I have booked two tickets for Air Asia (Guwahati to Delhi) yesterday and for which Rs.9980 has been deducted from my account but I have not got any reference number or confirmation mail. & due to which I couldn't call the helpline no as it asks for reference no. which I don't have....
Complaint comments Read comments [1] Complaint category Airlines

Yatra.com - Deficiency of Services

User
 poojadkunwar on May 19, 2015
Dear Yatra Team, I would like to inform you that we had the worst experience with Yatra and hence would never recommend anyone to book holidays from Yatra. In fact, we had faced the problem since the beginning when we booked holidays. We had made the payment but your team was unable to track our payment details and they did not issue the payment receipt to us. The details of the same are there in the previous email conversations with your operation team. DETAILS OF THE PROBLEMS FACED DURING THE TOUR: Day 1 : Drive from Delhi to Shimla (330 km/approx. 9 hours) as mentioned in the Itinerary....
Complaint comments Read comments [2] Complaint category Travel & Vacations

Yatra.com - booking Not confirmed

User
 tosmail on May 18, 2015
Hi Team, This is regarding a booking which was made through Yatra & the booking which stated confirmed was at all not confirmed, my guest tried fighting with the hotel as the payment was taken for the booking and also we truied calling yatra.com to confirm the booking but earlier a very bad customer service then no response customer service agent spoked that booking are confirmed we will call you but finally received a mail from them around 4:00 Pm on the date when guest had to check in in the hotel that they where not able to confirm, guest literally shouted on us & as he was a sr management...
Complaint comments Read comments [1] Complaint category Travel & Vacations

Yatra.com - Sub-standard service in exchange for exorbitant price. Complete lack of customer service.

User
 Yamini1605 on May 14, 2015
My family booked a holiday package through Yatra.com - after we landed up at our destination, we realised that the hotels we were given are not even 1 star - the hotels are located way out of place, the rooms don't even have basic amenities. A lot of the information given in the itinerary was false - including distances and travel times. When we called Yatra.com to ask for a clarification, they keep putting us on hold - or promise to call us back but don't so so. The managers are perpetually at lunch or out of office. They have ruined our holiday - and took a huge chunk of money to do so!...
Complaint comments Read comments [1] Complaint category Travel & Vacations

Yatra.com - Refund for failed eticket booking

User
 Tara Rk on May 14, 2015
Dear support, Kindly process for refund of the following transaction.1) Date of Transaction.: 26/4/2015 2) Credit Type (Credit Card/Debit Card or net banking.: VISA Credit Card 3) Bank Name.: SBI Card 4) Amount Charged.: Rs 12340 at yatra online 5) Transaction reference provided by bank. :26/04/2015 YATRA.COM-INTERNET TXN DELHI IN 12340.00 Dr. 6) Email id which was used at the time of booking.: tara@nic.in...
Complaint comments Read comments [2] Complaint category Airlines

Yatra.com - Worst Service!! Worst Guide

User
 Vijaya Physiotherapy Bone & Joint Pain Clinic on May 12, 2015
We have booked shimala tour via Yatra.com
We had a worst experience in our entire journey.
booking ID-S1582195

1.we have booked 2rooms on twin.Sharing basis
for 4 person but we have provided with only one rooms.
2.The guide (Guide Name-mithun) was worst, lier, cheap character, worst behavior, cheat all the yatra guest by Taking commission from local person.

I Have attachEd the mail received to CK international hotel from yatra.please refund our money.
shoot out the guide from yatra....
Complaint comments Read comments Complaint category Credit Cards

Yatra.com - Refund doesnot proceeded

User
 anuragcool5 on May 12, 2015
Dear Concern, I have booked a hotel Vibe by Lalit on 10th May. 2 transaction happened during the course, first one was unsuccessful & 2nd was successful for the 1st unsuccessful transaction money of Rs. 2981/-deducted from my credit card but it didnot refunded back to my account. The transaction ID of the Citi bank through which this transaction was done is 74332745131513093452686. Also the e cash of 187 was deducted which also didnot refunded back in my account. Kindly look into the same & please refund my both account & settle this issue I am enclosing...
Complaint comments Read comments [1] Complaint category Travel & Vacations

Yatra.com - Deducted money from credit card but did not confirm flight booking

User
 khaliduddin on May 11, 2015
I have used yatra.com website to book a flight from Jeddah to Hyderabad. When completing the payment option, I submitted booking after entering credit card details. Ticket amount is deducted from credit card but yatra.com website shows an error message Address Verification failed. Now when contacted yatra.com support, they are telling that they did not receive the amount and I have to check with bank. How can a bank authorize a payment without confirmation from website. When validation of address verification is not success, why yatra.com sent credit card details to Bank. Without a confirmation...
Complaint comments Read comments [2] Complaint category Credit Cards

Yatra.com - Postponement of travel

User
 kugan088 on May 10, 2015
Hi, I have booked an travel domestic holiday with my family (voucher no; YH1682413) with yatra.com to sikkim and darjeeling and the travel date is scheduled on May 17th, 2015. they have asked me to make the final payment on or before May4th, 2015 which i did pay on the same day. Later in the day i recieved a phone call from my brother stating he has been admitted in hospital and diagnosed of stage IV cancer and battling for life in Apollo hospital, Chennai. Immediately i called upon yatra asking them for postponement of travel or refund of the entire amount. one of the customer executive who...
Complaint comments Read comments [2] Complaint category Travel & Vacations

Yatra.com - Ticket not issued even after remiting payment through bank

User
 NRKrishna on May 8, 2015
Dear Sir, Today I have remitted Rs. 27, 814.51, towards blocking flight tickets for two persons from Hyderabad to Stockholm through SBI. The bank also confirmed payment transfer to INB Avenues Pvt. Ltd. under Ref/Cheque No. CCACE2THL4281GOOZOAZQ9 TRANSFER TO 3. To my dismay your agent informs me that payment is not received and consequently not booked the ticket. As I have travelled to Varnasi by booking through yatra.com on 10th April to 14th April for flight and hotel, I had very good impression and hence in good faith I have opted to yatra.com again for my travel to Sweden. I therefore request...
Complaint comments Read comments [1] Complaint category Travel & Vacations

Yatra.com - Beware hotel booking via Yatra.com

User
 manoj2403 on May 7, 2015
Hello Friends Recently i happen to travel to Goa and booked two months back via yatra.com where they showed highly discounted price . I booked for two nights for two adults and two children costing me 6109INR plus taxes = 5705INR. When i reached to hotel and checked their actual tarrif it was just 4200INR plus Taxes which manager said we discount on two days stay by 10% . And cost which we were charged is not even given during peak season . Approximate extra outgo of 2500INR which i could have saved if i would have spoken to hotel directly and as its a trusted site i never thought of crosschecking...
Complaint comments Read comments [1] Complaint category Internet Services

Yatra.com - Booking Ref# 270415768900 - No Notification Received for BUS Cancellation

User
 Subhash.Patidar on May 1, 2015
Hi, I have booked the Bus Ticket on Yatra.com on 27th Apr 2015 to go to Indore from Pune. I have received the confirmed e-ticket from Yatra.com for 2 passengers with Ref # 27041576896000 and BUS-PNR # TS-ABB14823650KWK. On travel Date 1 May 2015 I have called Operator "Sanjay Travels Indore" for more information on boarding point and local contact number. Travel Person informed that BUS has been cancelled and you can get the refund from Yatra.com. I have requested to Bus operator that if bus got cancelled then they have to arrange other bus or option to travellers instead of Refund and...
Complaint comments Read comments Complaint category Travel Agents

Yatra.com - non refund of cancelled spicejet PNR PC436K with yatra booking ref no.23031567392 dated 10 April 2015 reg:

User
 Rekha Unnikrishnan on Apr 29, 2015
Sir, I cancelled the booking PNR PC436K on 9 April 2015 by contacting spicejet customer care through phone, as the flight was rescheduled 1hr more than the schedule time. But the money wasn't credited to my account till now. On 28 April, I got a reply from spicejet saying that the money has been credited to yatra travel agent account on April 14th and it is told to contact the same travel agent for the refund. The PNR no is PC436K and yatra booking reference no is 23031567392 dated 10 April 2015 from cochin to chennai. What should i do? Kindly attend the same at the earliest....
Complaint comments Read comments [3] Complaint category Airlines

Yatra.com - Hotel booking

User
 Ashish Bhadarka on Apr 25, 2015
I have tried to book hotels in kullu.(Hotel Balaji)But several times I got failure.but money was deducted (total 670rs) from my paytm wallet.They not even sent single mail to me regarding order no or something like that.I just receive sms having some link which also don't work.I want my money back.Customer care also not picking up the call.my registered email id with yatra.com is evil30495@gmail.com Hope for your co-operation....
Complaint comments Read comments [1] Complaint category Travel Agents

Yatra.com - Fake offers, Mental harassment with worst customer support. NEVER GO WITH YATRA FOR ANY BOOKING.

User
 kkdude.kk@gmail.com on Apr 19, 2015
I booked an international package to Mauritius. I was offered e-cash of 9000 Rs and I was told that I can redeem this e-cash in one go also. First of all, it is more than a month and this e-cash has not yet been credited to my account. I call their customer care almost everyday for last 15 days and I get the same answer "Sir, it will be credited to your account by today evening". I had to redeem this e-cash for my travel on 5th April, 2015 and 30th April. But, as they asked me to wait and committed that e-cash will be credited to my account that's why I didn't book the ticket. In the beginning,...
Complaint comments Read comments Complaint category Travel Agents

Yatra.com - Loss of Rs. 1 Lacs and harassment while dealing with yatra for Europe tour

User
 Abhishek kapila on Apr 3, 2015
Hi..my name is Varun Verma. I booked tour package of Europe on 21st January 2015 for 3 persons. We deposited Rs. 2, 00, 000/- for 3 persons as deposit. The tour was planned from 14 April to 21 April 2015. Booking ID was S1428885. We submitted all documents within 7 days to Mr. Brahm Dutt, Sr. Executive. After repeated follow-ups with Mr. Brahm Dutt, he finally applied for visa near 25th March. We were denied visa by embassy and news came from him on 01.04.2015. He pressurised us to fill the booking form after visa denial and said Rs. 96, 000/- will be deducted from your deposit. Meanwhile he also...
Complaint comments Read comments [1] Complaint category Travel & Vacations

Yatra.com - took money and room not given

User
 rohitmathur1987 on Apr 2, 2015
yatra with reference to book id #31031544402 charged for room in ooty for 3-4-2015 and 4-42015 and confirmed the same and later denied service few hours before check in and gave me an option which was not used by any person no reviews on internet . On multiple calls the customer care person denied and even disconnected the calls . I want to take this matter to consumer court where the seller has sold and unavailabel product. guys stay away from this company...
Complaint comments Read comments [1] Complaint category Other

Yatra.com - Refund for the cancelled package

User
 vinajh on Mar 30, 2015
FYI... We had booked the holiday package online though Yatra.com which had cost us around Rs.70, 000 in total inclusive of hotel and flight bookings in the month on Jan 2015.The booking reference no. is : 03011520573 However, the flights included in the package got cancelled which was informed by the Yatra''s representative . Due to the unavailability of other flights we requested their team to cancel the whole package and proceed for refund. The same was acknowledged by the representative and we were informed that the whole amount will be refunded within 30 days. Now, it has almost been 3 months...
Complaint comments Read comments Complaint category Travel Agents

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