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Yatra.com Customer Care

Yatra Online Pvt Ltd

1101-1103, 11th Floor, Tower-B,
Unitech , Sector-39
Gurgaon
Gurgaon District
Haryana
India - Cyber Park

Customer Care Phone Numbers and Contacts

Phone:Customer Support 955 5800 800
 Domestic Flights 1860 5000 800
 International Flights 1860 5000 600
 Domestic Hotels 1860 5000 700
 International Hotels 1860 200 1800
 International Holidays 1860 5000 900
 
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Yatra.com Complaints & Reviews

Yatra.com - kerela package not send trip vouchers

User
 ag092555@gmail.com on Dec 19, 2014
We have booked the kerala package booking reference no. S1249624 we have give them all the trip money and then also we are calling them and they are not responding they are saying call to him or anyone today is our journey then also they not send us voucher i have paid...
Complaint comments Read comments [1] Complaint category Travel & Vacations

Yatra.com - Holiday Package “Thrilling Andaman Ex Chennai” Yatra Booking Ref No : S1028312

User
 manjunathraju on Dec 18, 2014
The perfect synonym for fraud = yatra. The big fraud company and the worst customer support ever I have seen, I believe each customer support executive is trained for it. I had booked a package trip to Andaman from 17th to 21st Dec 2014 called “Thrilling Andaman Ex Chennai” it was a group package and hence paid additional Rs:4500 on top of the package money for individual car during the Trip. Here is my experience with Yatra: I reached Chennai airport at 6:30 am yesterday(17th Dec 2014) to board Chennai to port Blair fight which was scheduled at 9:35am. But the airlines...
Complaint comments Read comments [3] Complaint category Travel & Vacations

Yatra.com - State of the art cheating by yatra

User
 1vasumath1 on Dec 17, 2014
YATRA Reference Number is 13695035. Yatra has started following state-of –the –art cheating. When I was about to book my ticket from a different website, Yatra.com had promised for the same deal. After wasting my 10 days of my life, yatra had informed that yatra cannot offer the same and better deal. I had sent 100’s of mails and calls over this for 10 days, all these 10 days yata.com was pretending as if working on this issue. After having literally wasted my 10days of my life, now yatra cannot offer the same and better deal....
Complaint comments Read comments [2] Complaint category Airlines

Yatra.com - Refusal to refund the ticket price after cancellation

User
 Sunits on Dec 16, 2014
This is regarding the reference number: 22081468329 at yatra.com. I unfortunately booked an Air Asia air ticket through yatra.com from Bangalore to Kochi. The ticket booking was made for family friends to attend my brother's wedding. Imagine the surprise when on the day wedding, the flight is cancelled (without any intimation, mind you) with no alternative arrangements done. Now, after such nuisance these people refuse to refund the ticket money even after close to one and half months since cancellation, talk about chutzpah. Repeated complaints, both through their customer care service ( if and...
Complaint comments Read comments [2] Complaint category Airlines

Yatra.com - Yatra made me cancel my booking promising refund but now refuses to refund

User
 Saje77 on Dec 15, 2014
My booking ref no: 03121451269 Yatra told me that is was a non refundable but agreed to refund full amount if the hotel agreed to it, as my booking was for a much farther date. But after contacting hotel and cancelling the same, Yatra is now refusing to refund and says booking was non-refundable. The are saying now booking has already been cancelled and they cannot refund any money. They are lying about refund, cancellation so that now they have my money and can offer this booking to someone else. If they had not lied about the refund, I would have tried to arrange the trip somehow. Now I am...
Complaint comments Read comments [1] Complaint category Travel Agents

Yatra.com - money not refunded till now..

User
 Pravin Goyal on Dec 13, 2014
my ref no- 0412142309800 I had made a booking for 4th december, 2014 in padatik express which was cancelled on day itself but the money has not been refunded till now. plz look into the matter as soon as possible. thanking you, pravin goyal...
Complaint comments Read comments [1] Complaint category Railways

Yatra.com - Hotel information inappropraite

User
 santoshpillai123 on Dec 11, 2014
I had done Hotel booking on 9th Dec'14 at Hotel Central Excellency, Surat for 1 day, ie. from 9th Dec'14 to 10th Dec'14. Booking Reference No. was 09121441745. While booking, it was indicated that free Complimentary breakfast is provided in the plan. However to my dismay, I realised that the Hotel do not provide Complimentary Breakfast. I feel cheated by Yatra & will think twice before availing Yatra services in future. Regards, Santosh Pillai Mumbai Mobile No: 9320076667...
Complaint comments Read comments Complaint category Travel & Vacations

Yatra.com - Malaysia Booking pacakage at Yatra - Seek your help and Guidance

User
 SandhyaVS on Dec 9, 2014
I have boked the Malaysia package from Yatra.com. Our Booking Ref number - S1249815 I was promised the package of Rs.31, 000 per person which includes air tickets, baggage, local sightseeing, airport transfers, VISA, hotel accommodation). The total package cost (INR 31000*3= 93000) . I was asked to register paying some amount to avail this offer. On the same day I paid Rs.5000/- and got registered. Next day I made payment (49558/-) for booking air tickets both KUL and Langkawi. I asked Divyagana whether I can pay the baggage charges later for which she said Yes. I booked the tickets without...
Complaint comments Read comments [1] Complaint category Travel Agents

Yatra.com - no proper service as commited

User
 more rohan on Dec 7, 2014
i have made booking 2 months earlier and i was informed that i will be receiving air tickets & vouchers 3 days prior to my journey which was supposed to start from 7th of dec, but my air ticket got canceled & nobody have the courtesy to call and inform. now my trip will be starting from 8th dec, but that to the employees who are cordinating with me is not sure and not able to give proper solution. this not the way service is been provided. i have already made contact with tourism of india and started my way out. if in case i do not get things as committed i won't be leaving yatra....
Complaint comments Read comments [2] Complaint category Travel & Vacations

Yatra.com - Domestic Holiday Booking

User
 vandana gargya on Dec 7, 2014
We booked a holiday to Darjeeling and Gangtok for our parents with reference ID S1174347 but it is really shocking to see the type of accommodation and the facility provided by this site. While the booking was made through a customer service advisor Mr. Arpit he ensured that the customise package he is providing us according to the traveling date suggested by us will be best and the hotels of 3 star category will be included in the package and the facilities provided will be good. Since when we enquired regarding booking of this trip Mr. Arpit was so curious that he was continusally following us...
Complaint comments Read comments [1] Complaint category Travel & Vacations

Yatra.com - cash back pending

User
 NAHAR NARESH on Dec 6, 2014
I had purchased flight tickets on 24-11-2014 through yatra with seven reference no eith coupon code DAPP1000 by which I was to receive rs.500 per ref no as cash back totalling to 3500/ within one week.But inspite of several phone calls to cust care which hardly gets connected after waiting for several minutes after which the cust care person promises to refund with in 24 hrs and also 2 mails sent to apps@yatra.com, I am yet to receive my cash back.Even though several websites offering instant discounts i trusted yatra cashback to be as reliable as an instant one.My referance no are -24111434368...
Complaint comments Read comments [1] Complaint category Airlines

Yatra.com - Non reimbursment of extra amount charged by hotel

User
 Rakesh59 on Dec 5, 2014
I have booked hotel through yatra for lucknow . The room was not booked as requested and as confirm at the time of booking by Yatra rep. On reaching hotel I was told to check in a lower category of room, hotel staff demanded an additional payments to allot the room . After numerous call to the Yatra office, I was told to pay the difference in amount of the payment as requested by hotel for room supposed to be booked by Yatra, I also received an e- mail confirmation on same from Yatra office. The claim was submitted for the same 15 days back and I am still awaiting for the settlement of same, I have...
Complaint comments Read comments [1] Complaint category Travel Agents

Yatra.com - NON RECEIPT OF REFUND - REF NO 1910141159

User
 Ramesan Tk on Dec 3, 2014
Dear Yatra.com, Please refer to my telecon with your call center at 1700 hrs today, the 03 Dec 14. Refund No, as provided by you - IG00CBDAC9 / ASBT3523485560 against my booking ref No.1910141159. Till todate refund of Rs. 921/- (as claimed by Yatra) has not been credited to my bank account. My bank details are as under;- State Bank of Travancore (SBT) Kochi Br. IFSC: SBTR0000140 Name: Ramesan T K A/C No. 67165440061 Please verify at your end and do the needful at the earliest, as much efforts&time are being put in my me, for mutiple breach of trust by Yatra.com (non-delivery...
Complaint comments Read comments [2] Complaint category Travel & Vacations

Yatra.com - No airport pickup provided

User
 ishucuckoo on Nov 28, 2014
This is in reference to the mental harrasment and torture received from YATRA.COM HOLIDAY SERVICES.


I booked holiday from YATRA .COM from 22 nov 14 till 25 nov 14 for GOA.


I took airport transfers for GOA holiday trip and paid extra 2500 for that and was confirmed also and in my voucher also it was mentioned..


However after reaching airport at around 6.20 pm when I came to exit point with my 14 MONTH OLD BABY and husband, I didnot find any one with my name on the board for airport transfers. Madly i was walking here and there...
Complaint comments Read comments [2] Complaint category Travel & Vacations

Yatra.com - reference no. 11081434970

User
 Sunil Gupta 53 on Nov 26, 2014
We have book the Mumbai- Delhi return Air tickets with the reference no. 11081434970 vide Ft. Go Air G8-336 for 25th Oct.14 & spice jet Ft.GS 437 for 10th, Nov.14, in the name of Sunil Gupta & Shashi Gupta. The both the tickets has been cancelled on 19th Oct & 7th Nov. 2014. As per return rules the balance cancellation amount should be transfer in out Bank but the Yatra failed to do so. In spite our several remainder, we have not received even any reply till d date. This is highly shameful and compel not do any further business with them. Sunil Gupta, Ex. OS dept.ur....
Complaint comments Read comments [2] Complaint category Airlines

Yatra.com - Reference S1119835

User
 pramod2547 on Nov 23, 2014
We planned for a short holiday trip for 3 couples who had undergone some or other medical treatments and wanted to go for a vacation on the advice of the doctor. So we saw the Darjeeling – Gangtok package on “YATRA.COM” and booked the flight tickets & hotels with full payment of 2, 18, 000/- We left from Chennai on the 27th October 2014 with 2 couples on board, the third couple cancelled their tickets due to medical emergencies. Our flight landed at Bagdora and Ms. Seema from Yatraa came to pick us up. We reached Darjeeling without A/C vehicle, but we have booked A/C vehicle. When we...
Complaint comments Read comments [1] Complaint category Travel & Vacations

Yatra.com - Poor experience at higher cost

User
 Dipit Sharma on Nov 22, 2014
Recently i booked the andaman tour with yatra.com and the overall experience has been below average. Booking Reference: S1182774. I would like to highlight the following: 1. The travel itinerary we received before our travel was different from what we actually experienced. Both the cruise (from Port blair to Havelock and return) were changed from morning to evening because of which there was a lot of time wastage. Our itinerary was changed without any prior information. 2. The person in Delhi with whom i booked my travel (Mr. Nikhil Kalra) is totally unprofessional. I called him...
Complaint comments Read comments [1] Complaint category Travel Agents

Yatra.com - Not getting confirmation & voucher from yatra team after doing payment

User
 Helly on Nov 21, 2014
Hello, I have done my payment on 7th November 2014. I have not received my voucher of booking confirmation. when i am calling in yatra helpline no one is giving proper answer. Your consultant from which i have booked this package he is not responding my calls and not giving me any support or answer. This is my last booking with yatra now i will never deal with you or recommend to anyone. this is the way you are working? When you have to take payment at that time you are giving calls & mails twice or thrice in a day and after getting payment you are even not answering customer's call or...
Complaint comments Read comments [1] Complaint category Travel & Vacations

Yatra.com - Worst service ever experienced for online booking cancellation

User
 Nadia Deol on Nov 20, 2014
I had no problems booking online with yatra.com for domestic flight and hotel. Unfortunately I had to cancel my trip from Canada to India for this december as my father has been diagnosed with cancer. And when I tried to cancell my booking, my God what a nightmare. I have been trying for the last 2 days to cancel my flight and hotel booking and this is still not done. First I couldn't reach the phone number provided from Canada. I got another number to call from yatra US and had to call them 4 times before I got an agent who gave me a number to call in India. I found your agents who...
Complaint comments Read comments [1] Complaint category Travel & Vacations

Yatra.com - Rs60000 cheating and no refund till date

User
 Kam Mag on Nov 18, 2014
We were happy to go to small travel agency to book our Kerala trip and I was contacted multiple times a day by Yatra.com to convince me that they will match up the quote given by the other company. Within a day, quote was not only matched but additional services like extra bed in all 3 rooms were added. I was quite impressed thinking wow yatra.com has good power being a big company and could provide for the same price good package. I went to other agency and cancelled my booking with them. I was asked to make payment of Rs50000 which I made on 25th oct. I followed up with calls...
Complaint comments Read comments [2] Complaint category Travel Agents

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