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Yatra Online Pvt Ltd

1101-1103, 11th Floor, Tower-B,
Unitech , Sector-39
Gurgaon District
India - Cyber Park

Customer Care Phone Numbers and Contacts

Phone:Customer Support 955 5800 800
 Domestic Flights 1860 5000 800
 International Flights 1860 5000 600
 Domestic Hotels 1860 5000 700
 International Hotels 1860 200 1800
 International Holidays 1860 5000 900
Go to    Twitter  Facebook  Google+ Complaints & Reviews - Yatra's False Offers

 avindhingra on Oct 17, 2014
I have made a booking on on 25th Sep and they offered that you will get a 10% cashback as an eCash If we will use CASHBACK coupon. I did so. But the cash back that was expected to reach my yatra account by 10th Oct never happened. I called them, query logged is there response every time. Mailed them, no reply from their end. So It's a warning from my end, don't believe their fake offers. Ref No: 13286358...
Complaint comments Read comments [2] Complaint category Airlines - hoax by

 malhotravk12 on Oct 15, 2014
through the booking reference YT 13320807 i had done hotel booking through give me hotel confirmation no. YATA0001641957 and confirmed my hotel reservation at orcha resort ..When i reached orcha resort on the day of my reservation this is 7-10-14..The hotel informed me that there was no such reservation Me and my wife waited for 4 hours at orcha resort hoping that the reservation wil materialise.There by made alternate arrangement at a very shameful hotel(orcha residency)..As the conditions were very deplorable we checked out of the hotel, and made our arrangement at...
Complaint comments Read comments [2] Complaint category Travel & Vacations - YATRA cORPORATE DISSATTISFACTION

 Carpi India on Oct 12, 2014
Dear All Had a terrible experience with Yatra. My company had booked a ticket to Delhi for this Sunday along with a hotel combination for 3 nights at Delhi. The total price of the package was 14970/- but due to certain issue my Directors business program my travel date needs to be rescheduled. The shock came after that when called yatra they bluntly denied no rescheduling possible and also against almost 15K the refund is just meagre 3K. Booking Reference No;01101465743 The terms and conditions in yatra is the worst of all. You can go through it, one point they say they can only cancel full...
Complaint comments Read comments [2] Complaint category Travel Agents - they iust do nothing but cheat customers

 docnash on Oct 11, 2014
I had made booking from hyderabad to delhi for 9th of november 2014 (spice jet for Rs.3000), but due to some issues i had to shift the date to 7th nov. When i checked for the availability on 7th, i was getting the desired air fare (Air india for Rs 3000). So i cancelled my previous ticket (got 2500rs deducted out of 3000rs) and booked the ticket for 7th. Now after i have booked the tickets these guys are telling me that my ticket could not get confirmed as the airlines have raised the airfare (within 7 to 8 hours to almost Rs7000). I talked to one of the executives and he said that he could not...
Complaint comments Read comments [2] Complaint category Airlines - fooling people_Refundable ticket_NOT getting money back

 Ankit_Joshi on Oct 1, 2014
I booked a flight from Kolkata to Delhi on 27 SEP 2014 and its was a refundable flight but after booking the ticket, it showed non-refundable and I suddenly took screen shot of the refundable flight shown and call the yatra people. First of all they were non-cooperative and when they find the mistake- explained by me they transfer to the senior person Pooja Sharma and she told me to get back within 24 hours but now after 4 days they are not even answering my call and no reply via mail too. I called from landline phone Norway and they make me wait number of times and had discussed more than 20minutes...
Complaint comments Read comments [1] Complaint category Airlines - 27091465724

 tanutanu on Oct 1, 2014
Dear Team i booked hotel in manali with booking ref no confirmed by yatra team and send me booking confirmation on mail...n also amount debit from credit card.but day before my traveling.i got call from customr care that my booking is cancelled due to unavailabily of rooms...that is very very concerning thing...pls do some thing regards Tarun Mahajan...
Complaint comments Read comments [3] Complaint category Credit Cards - Cancellation and full refund for a round trip where onward flight was grounded at the airport by the airlines after boarding the plane.

 Mudita M on Sep 30, 2014
I had booked an Air India round trip through on 2nd Sep 2014 (Booking Ref Id:02091418433). However, the flight from BBI to DEL on 25th Sep 2014 was grounded at the Bhubaneswar Airport due to technical fault in the aircraft engine and there was no certainity as to when the passengers will be flown to Delhi the next day. Hence, I requested the Air India officials at the airport for a full refund of the round trip. They informed me that the round trip has been booked on two different PNR numbers by and hence I would have to now approach only yatra officials for a full refund...
Complaint comments Read comments [2] Complaint category Airlines - No response from customer support.

 pausebreathefly on Sep 29, 2014
Hi, I have booked a flight + hotel online to bangkok from chennai (DOJ 30-OCT) and its been three days and yet i haven't got the confirmed tickets. I got a mail saying its partially booked not sure what that means. My money has been deducted from my account blocking to me to book another transaction. I have called customer support many times but they keep on saying to drop a mail to support, but there is no response from them also, Booking Reference Number : 26091475248 Email: Mobile : 7200644410...
Complaint comments Read comments [2] Complaint category Travel Agents - Refund my unused money ( Ref. No. 13273840 )

 sarbjeet khehra on Sep 28, 2014
On dated 22-09-2014 I tried for my booking from Amritsar To Goa and back ( round trip ) through . As the Amount of booking was more than the limit of my SBI Debit card, hence the booking could not be done . I tried twice for booking but failed . In the meantime I received a phone call No. +911244341950 after 7 PM from the executive of naming Ms. KAVITA . She told me that she is from and could help me in booking the flights . As per her direction we started booking online as per her guidance . She told that the Booking Amount is more than the limit of Debit card and...
Complaint comments Read comments [2] Complaint category Travel Agents - Irresponsible behaviour and instead of working on problem solution they are eager to sell their holiday package.

 raisahmed on Sep 28, 2014
Dear Madam/Sir My self Rais Ahmed and my Yatra reference number is S1033778. I have booked a holiday package starting from 27/09/2010 to 02/10/2014 called south india holiday package. And the itinerary is 27/09/2014 and 28/09/2014 in Mysore and rest days in Ooty. My problem is as below:- Today morning (28/09/2014) heard a news there was some big protest is going on in Tamil Nadu due to CM arrest. So the border will be closed and there will be no outside specially Karnataka vehicle is no permitted to enter in the Tamil Nadu.So, there are no chance to enter in the Tamil nadu. For me its a...
Complaint comments Read comments [2] Complaint category Travel & Vacations - Provide compensation for using of my money

 GIRISH NA PATIL on Sep 26, 2014
I booked my tour of Thailand with in Andheri Branch –Mumbai and I got payment slip from that the package was booked for us and I paid Rs.20, 000/-for booking amount on 16th August-14 .I receive a call from your branch on 05th Sep that the booking has now been cancelled from 17th Sep-14 to 21 Sep-14. I have a planned vacation with my wife, going on our honeymoon and they bluntly refuse me the trip and say that we will have to cancel.I was asking about my booking amount they told me it will takes 8 to 10 days . After lot of struggle I got my amount on 9th Sep.14 This is absolutely...
Complaint comments Read comments [9] Complaint category Travel Agents - confirmed booking

 deepesh arora on Sep 25, 2014
Recieved confirmed hotel voucher after hotel booking for dalhousie and made full payment but when enquired from hotel after 48 hours the booking was not there. Made up a complaint to customer care but have no response so far. Booking ref s1137956...
Complaint comments Read comments [2] Complaint category Travel & Vacations - Forced to Cancel Ticket and booked new one

 Shahenshah Alam Siddiqui on Sep 24, 2014
Very Bad Experience with yatra. As i have booked my ticket on 30th August 2014 and by mistake i have written incorrect name. Instantly i have sent mail to yatra for the correction of name. And wait till next day but there is no response from their end. Then i have called to yatra, and ask to correct my name, but they refused by giving an excuse that if you called us yesterday i will be able to do correction but now i am unable and now you need to cancel the ticket. Why yatra have not considered my mail that i have sent just after booking my ticket. Yatra executives giving me silly excuses...
Complaint comments Read comments Complaint category Airlines - Misleading and denying of booking after taking the full payment.(Booking ID- S1077065)

 maddy1307minhas on Sep 23, 2014
i made a honey moon booking on the 29th aug for manali for 30th sept - 6 oct for 4star hotel in manali. i made tha advance payment and was confirmed by the executive that the booking will be confirmed . then no body gave me call back or any email for next 15 days. i followed them up for 3 days and ten made the rest of the payment . the gentleman after making the payment i recieved a call the very next day stating that the booking is not confirmed and the booking is full. plaese choose some other 2-3 star hotel which was mentioned as 4 star hotel later on when denied for the same gave an option to...
Complaint comments Read comments [1] Complaint category Travel & Vacations - Terrible experience with

 nitishgarg on Sep 19, 2014
Hello This is in regards to booking ref no. 13081439696. As you can check from the booking, I had made this reservation for my complete family including a 8 month old kid. I have been previously using for my bookings many a times. I had booked the hotel for the purpose of a vacation. The place is 8 hrs away from my hometown. After a complete day of journey, when I reached Palampur in the evening and inquired about the location of the hotel, to my utter horror I got to know that the hotel was under renovation and not in a position to accommodate any guests. The hotel number given...
Complaint comments Read comments [1] Complaint category Travel & Vacations - cheating with the help of hotelier

 ashishbce on Sep 15, 2014
Yatra .com emerged to a big fraud online site. My hotel booking reference id was 05091462601. The hotel was hotel Padma in Puri. I booked the room for my parents while they were on the way. Since they were on the way and it was not possible for them to take print out of the voucher so I talked to the manager of the hotel. I talked to hotel reception (phone no 06752229596-06 Sep 11:36 AM, 09338448373- 05 Sep 22:16) and he would check in around 3-4 AM because the arrival time of train was 3.20 AM. I also communicated that he is unable to carry print out and only bring sms. That’s...
Complaint comments Read comments [2] Complaint category Travel Agents - My International return ticket was cancelled without information

User on Sep 15, 2014
Dear Sir, I bought E ticket from yatra Abu Dhabi-Chennai-Abudhabi (PNR CEUECC and Ticket no: 4816852375 on Etihad Air lines on 13-08-2014 and return on 10-09-2014. Due to some problem I had to miss my flight on the 13-08-2014 and I had purchased a new Jet airways ticket and flown to chennai. On my return on 10th Sep.2014, my return flight also got cancelled which is not fair. This led to a great problem and I had purchased again on Jet airways on the 11th Sep. 2014 to join my duty back in abu dhabi. When I miss the flight on 13/08/2014, why the return flight also got cancelled and there...
Complaint comments Read comments [2] Complaint category Airlines - Amt deducted but no booking confirmation received

 RahulD85 on Sep 14, 2014
On 5th on this month i tried to book 2 days hotel stay in Ajmer via & i made the payment via Net banking. But after the money got deducted from my account, i was forwarded to a "404 error" page not to the booking confirmation page.When i called the yatra CC they told me to drop me a email to mentioning issue & refund will be make. After dropping the mail i only once got communication from yatra CC asking me to provide all the details of the transaction. It has been 9/10 days almost that i have shared all the details with yatra CC/risk department but till now neither...
Complaint comments Read comments [3] Complaint category Travel & Vacations - Fraud : Booking Reference Number - 10091489570

 Sumit Sabharwal on Sep 14, 2014
I booked 2 tickets from Mumbai to Delhi (for nov 30 2014) on sep 10th and got an email that payment was processed however ticket will be generated later; however i didnt receive any ticket so I tried to call the service helpline # however I had to be on long holds of 20 - 30 minutes but still couldnt speak to any representative, then I wrote an email to to get the tickets done and NOT the refund; however Yatra sent me an email stating that money has been refunded .. Now the fares have increased by 33% for the same date . I believe its a fraud to lure customers to login on site,...
Complaint comments Read comments [1] Complaint category Airlines - Poor customer service - Dont Book INTL Airticket through Yatra

 rajeshkumarC on Sep 13, 2014
My booking ID is Yatra Reference Number : 12754386 For the same traveling date i want to change my travel destination from chennai - OSAKA instead of Chennai -TOKYO.Is it possible let me know? question asked to yatra departments...before 1 month Cancelling the ticket - 25% amount only refundable 1.Booking Person - (Answer) cancel the ticket and book the new one 2.Customer care 1st time - don't know about this ask Malaysian Airlines Customer care 2nd time before 4 weeks - possible only 5000 charge Customer care 3rd time before 3 weeks - possible but no seats available(in website shows...
Complaint comments Read comments [2] Complaint category Travel Agents

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