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Yatra Online Pvt Ltd

1101-1103, 11th Floor, Tower-B,
Unitech , Sector-39
Gurgaon District
India - Cyber Park

Customer Care Phone Numbers and Contacts

Phone:Customer Support 955 5800 800
 Domestic Flights 1860 5000 800
 International Flights 1860 5000 600
 Domestic Hotels 1860 5000 700
 International Hotels 1860 200 1800
 International Holidays 1860 5000 900
Go to    Twitter  Facebook  Google+ Complaints & Reviews - I haven't received my e-ticket

 chitti_dhina on Jul 18, 2014
Hello Sir,

My Reference ID is : 17071425023( Booked @ 9 AM on 17-July-2014)

I didn't get my e-ticket still now.In which email Id you have sent my e-ticket.This is the mail id(, I registered in

Please send the e-ticket to me in this email Id.

I sent 2 email and also raised complaint in your site regarding this issue.But there is no proper response.Please response me.

My alternate Email Id:
Complaint comments Read comments [2] Complaint category Travel & Vacations - Haven't refunded my money yet

 Bhanu Priyanga on Jul 10, 2014
I had booked a flight ticket for the date of 11/07/14 from Chennai to Kolkata on 08/07/14 at 10.40 pm.I did my payment through net banking and it showed that money has been debited from my bank account but didn't return to the booking page but showed that access denied. Within sometime I got a call from support telling that my ticket hasn't booked yet and I had to book again in order to confirm it.I told him to credit the amount of Rs.17568 first to my account and I will book the next day once I check the amount being credited tomy bank acoount. He told within 24 hrs it will...
Complaint comments Read comments [1] Complaint category Airlines - miscommitment of holiday package

 amitiny on Jul 6, 2014
This is to bring in your kind attention, the inconvenience I had to go through on our shimla trip. I had booked 3 nights stay for 2 families and hotel mayur dishonored confirmed bookings (YATA0001383103 and YATA001383101). We stood stranded there for 3 hrs. and your staff (Harit, Rohit, Sonia and Adil) could not arrange anything to cover up this mess. I had to make my own arrangements and shell out extra money on that. Money is one thing, we could not enjoy our trip due to this mental tension. Reference No. 05041412532 Your booking has been confirmed. Please find attached your hotel booking...
Complaint comments Read comments [2] Complaint category Travel & Vacations - over charged and no follow-ups

 swarobi on Jul 4, 2014
S945488 We booked package with . We felt we were cheated and were misguided: 1) We paid Rs 23000 (Flight 12000 + Hotel 11000) 2) We were told that we will be provided an 3 Star hotel but Yatra had booked a very bad hotel. This was not close to 3 STAR hotel from any angle. I have the pictures and will upload the same 3) There was no taxi arranged from the airport to the hotel and we had to book a pre-paid taxi and we were told that an email will be sent for the inconvenience and the same will be reimbursed. Till date we have not received any email from them. 4) When we went to...
Complaint comments Read comments [1] Complaint category Travel & Vacations - Refund for Flight Canceled by Airline

 asifahmedlaskar on Jul 4, 2014
I purchased the following confirmed ticket from

AI 754 U 20JUN 5 IXS CCU HK1 0955 1130 20JUN
AI 618 V 20JUN 5 CCU BOM HK1 1335 1750 20JUN
AI 983 T 20JUN 5 BOM DXB HK1 2030 2155 20JUN
AI 996 S 05SEP 5 DXB DEL HK1 0005 0455 05SEP
AI 401 T 05SEP 5 DEL CCU HK1 0700 0905 05SEP
AI 753 T 05SEP 5 CCU IXS HK1 1335 1440 05SEP

Around 10 days after purchase, Air India cancelled flight AI 754. They offered me the following option of next day flight.
AI 754 H 20JUN 5 IXS CCU DK1 1515 1625 20JUN E 0 319 S
Complaint comments Read comments [3] Complaint category Airlines - cancellation of e-ticket not possible

 kanchanaramsesh on Jul 3, 2014
Respected Sir or Madam, i had booked my train ticket from coimbatore to chennai (to and fro) .Now i wanna cancel my ticket but there is no details showing i have booked a ticket in YATRA REF NO. 2006142908000 PNR NO.4610434588 TRANSACTION ID :0922422105 TRAIN NO AND NAME 12674/ THE CHERAN EXPRESS...
Complaint comments Read comments [2] Complaint category Railways - I have been charged twice for the same flight

 uggini_praveen on Jul 1, 2014
I did a flight booking online on for me and my family from Visakhapatnam to Hyderabad on 9th June 2014 which cost Rs 27, 372.00. While making this booking after the transaction was complete (I used netbanking) thought the transaction showed as successful on my bankers website yatra's website prompted that transaction was failed saying something like timed out or session expired. Immediately after this I got a call from one of the agents or representative of yatra and he told me to redo the transaction and he told me that the first transaction amount would be refunded and I should check...
Complaint comments Read comments [2] Complaint category Airlines - Financial Impact to consumer due to lack of information and poor quality of Services

 SHREYI2W on Jun 28, 2014
Yatra! one of the leading holiday brand in India delivers poor quality services just contrary to its goodwill.. The service quality is really is pathetic and it takes customer's last breath for guaranteed travel on the planned day despite of giving all advances, information's and multiple follow ups. Once you give them advances they assumes that you will follow up with them to ensure that you get all the holiday documents before your holiday flight take off. To worsen further, they neither believe sharing complete information nor bothered about its consequences of proving no information to its...
Complaint comments Read comments [1] Complaint category Airlines - Misleading information

 merchant6 on Jun 27, 2014
I had booked an international flight ticket on Jet Airways airline, as the flight shown on the list was Jet Airways with connecting flights of American Airlines. However, I was issued a ticket of American Airlines and not Jet Airways, also your representative did not inform us about the ticket issuing airline and I later came to know via Jet Airways that the ticket booked for me was not a Jet Airways ticket. I would like the authorities to look into this matter as it is an act of cheating and misleading potential travellers....
Complaint comments Read comments [1] Complaint category Airlines - Refund for bookings on wrong dates.

 kedar.nandu on Jun 24, 2014
My booking reference no. is S876265. I have poor experience with of communication, commitments, irresponsible behavior. I got my itinerary for travel between 17th june 2014 to 22nd june 2014. Mr. Manoj kumar who was supposed to book hotels, taxi, flight for me had never assisted me. I assisted Mr. Manojkumar to book my hotels. Mr. Danish, Ms. Ruchika have my emails which are self explanatory for this. I contacted desired hotels in Dalhausie to know availability for my dates and passed on information to Mr. Manoj kumar. And Mr. Manoj kumar has declined availability of these hotels...
Complaint comments Read comments [7] Complaint category Travel & Vacations - I am still waiting for justice from you for Booking ID No. 12767956

 shoebymulla on Jun 24, 2014
Dear Sir/Madam;It is very shameful for which customer care staff forcing me to pay more money even after 5 days of issuance of tickets.If you don't know the matter plz read here carefully that I was trying to book ticket from for Mr. Mohmed Hanif Shaikh & his family for 9 Aug 2014 from Bombay-Winnipeg but not able to apply discount code successfully. Meanwhile I received a call from with No. 011246125500 informing me that if I want to book this ticket I will get big discount and ticket for 3 Adults and 1 Child will be for Rs. 220000. I agreed for the same and as...
Complaint comments Read comments Complaint category Airlines

Yatra - No follow up since 12 days

 aryan143sharma on Jun 17, 2014
Hi Team, This email is in continuation of the International flights tickets which I purchased for Delhi to Bangkok for June 19 vide Reference No. 0406144802. I already informed you guys that my brother Kapil Sagar suffering from Typhoid since last 5 days and the moment Doctor confirmed, I intimated the same to you. Please understand that it is case of emergency and every company have such policy and procedures that flights can be modified with no extra cost. I am a frequent flyer works with American Express and I used to travel a lot and our company already use your travel services...
Complaint comments Read comments [1] Complaint category Travel & Vacations - Not picking up the calls from my no.

 shekhargupta on Jun 16, 2014
Dear Friend . .
I have booked a holiday package for leh .
finally after discussion with niti tyagi on 14.06.14 i deposited the money on 16.6, 14now Mr Mathew ext no 3724 is saying you have to travel on 2nd of Julyan if uou check the recording of 3.58 you will see a per saying " abe call rakh de kaat phone kaat" the way of talking persons not picking up the call from my no(1)Deepak Kumar Ext No 5953 (2) Vinay Kumar Ext No 3723
i want you please check my all the recordings .
finally Ms Niti Tyagi resolving the issue asked me to deposit the money by monday morning...
Complaint comments Read comments [2] Complaint category Government Organizations - Airline Cancellation Fee // Yatra Reference Number: 20041412810 .

 anirban143 on Jun 13, 2014
I had booked a round trip Calcutta - Delhi - Calcutta through the web portal. Following is my Yatra Reference Number: 20041412810 . Had to cancel the round trip i.e both the to and fro journeys a few days later. A huge amount worth 6000 Indian Rupees on account of Airline Cancellation Fee was deducted at source while refunding the amount back to my credit card account. Such a huge amount is not deducted even by the airline companies themselves. Further Information: My Flight PNR i.e Airline Reference Ticket Number: KCDSMX. Airline Flight Number: IndiGo 6E-224 for...
Complaint comments Read comments [1] Complaint category Airlines - Booking amount forfeited

 kashifbeg on Jun 12, 2014
I have done this booking on 25 may with 40000rs, due to some official work i have to postpone it and informed your officer Mr shahid khan. he replied that this amount will be forfeited if you postpone your programme. I am not able to understand that i have travelled with so may travel companies mostly yatra but never got a response like that. 40000 Rs is a hard earned money and i am not going to loose it at any cost. kindly look into this matter ASAP. i also conveyed Mr shahid khan that you make another trip also but according to him this type of facilities is not available in yatra company. Which...
Complaint comments Read comments [1] Complaint category Travel & Vacations - is not refunding my money

 SachinSrivastava on Jun 10, 2014
Hi, I am Sachin Srivastava, I booked the hotel pachmarhi situated at Patel Road, Pachmarhi for 3 days, start from 20th june to 23rd june 2014.After booking, Yatra people told me that in this hotel the rooms are not available and ask me that they will gave some other hotel, for that they gave me choice that hotel paradise is good. I told them that I search this hotel then will confirm you, but they already confirm that hotel for me without intimation. After searching I found that this hotel is not good, so I told yatra executives that I dont want to stay in this hotel, you gave me room either in...
Complaint comments Read comments [3] Complaint category Travel & Vacations - regarding refund and poor bookings

 Aishwarya Kelaskar on Jun 4, 2014
I and my friend had been on a vacation through on 29th May. Our package was Nainital(2)-Corbett(2) we paid total Rs.26800 for 4 nights 5 days. Bookings done by were not even worth 26800/- . bad rooms in Nainital. Bad rooms as in a standard room which was like a lodge and while talking and telling about bookings they told us that we have deluxe room. once we reached nainital they said your bookings are not done. We complaint about it, they neither shift us to another room nor another hotel. We had to JABARDASTI spend our 2 nights in that room, just because we had already paid...
Complaint comments Read comments [1] Complaint category Travel & Vacations - Money not yet refunded. Cheap agents and pathetic customer service

 dkny02488 on Jun 3, 2014
I had booked a flight from Delhi to Kullu on 17.01.2014 under reference number 1701147128 and PNR number AI-9805. The Air India flight was scheduled to depart on 24.02.2014. I received a call from your Customer Care on 23.02.2014 and was told that the said flight is cancelled by the airline and the refund will be automatically processed within 30 days into your account. It has been over 100 days and the amount is still not credited into my account. The company is making false promises and has no intention of refunding the money back to me Please resolve ASAP Dheeraj Naryani...
Complaint comments Read comments Complaint category Airlines - Yatra booked me in wrong hotel

 Bala66 on Jun 1, 2014
Reference - Booking Information: Yatra Reference Number: YT12679314 Yatra Voucher Number: A-383547 Supplier Ref Number: YATMB0001463481 Booking Status: Confirmed Yatra Voucher Date: 01 JUN 2014 The issue is as follows: I made this booking through the Trip Advisor app in my iPhone. I selected Hotel The Great Ganga located at Kailash Gate, Muni ki reti, Rishikesh. When I selected "Show Prices", I was given three options. The lowest offer was from Yatra for Rs. 1800. I selected Yatra. This link took me to the Yatra website from within the Trip Advisor app. I went through with the booking....
Complaint comments Read comments Complaint category Travel & Vacations - Worst experience of my life with - My life's biggest mistake that I have choosen

 Yamla Pagla Diwana on May 26, 2014
Out of extreme disappointment and deep grief I am writing this email, without expecting any results from your end. Without expectation - because I am fed-up with the UNPROFESSIONAL & UNETHICAL attitude of your call center (01243040500) executives and your rusty feedback system. It is too painful to write e-mail like this as we hardly expect any action will be taken. 1) On 16th May, 2014 I called for the first time to call center by searching the no. from your website. The phone was picked up by an executive named Mr. Nikhil Kalra. He had proposed a Tour Package to me as :(RE:'yatra=012-958-676'...
Complaint comments Read comments [2] Complaint category Travel & Vacations

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