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Yatra.com Customer Care

Yatra Online Pvt Ltd

1101-1103, 11th Floor, Tower-B,
Unitech , Sector-39
Gurgaon
Gurgaon District
Haryana
India - Cyber Park

Customer Care Phone Numbers and Contacts

Phone:Customer Support 955 5800 800
 Domestic Flights 1860 5000 800
 International Flights 1860 5000 600
 Domestic Hotels 1860 5000 700
 International Hotels 1860 200 1800
 International Holidays 1860 5000 900
 
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Yatra.com Complaints & Reviews

Yatra.com - Horrible Leh experience

User
 unhappyyatracustomer on Aug 22, 2014
We booked a leh trip from yatra and it was the worst exp of our life. They stuff 8 people in one car, we had no place to even move and there are 7 hour journeys for which we need to sit in a constricted position. The worst was our tour administrator from yatra who was the most arrogant, conceited and un-responsive person. when the entire group raised and issue and requested another car, he said he will check and get back to us, but never did. on the last day he avoided contact with us and did not even have the courtesy to tell us on the status of another car. How can 8 people sit in 1 car for 7...
Complaint comments Read comments Complaint category Other

Yatra.com - not responses and not refunding money

User
 Samraddh on Aug 20, 2014
Dear sir/madam we are mailed in yatra.com- ""we booked a room in Hotel Caurvey Inn from yatra.com Hotel Details:- Reference No.- 010814100125 Hotel confirmation number- YAT0001545710 Hotel Cauvery Inn Address: Daba Gardens, Visakhapatnam Phone: 91-0891-2561555 Total Amount pad: Rs. 2, 602 The hotel owner (hotel Cauvery Inn) refused to provide the room as they didn't have a vacant room. So they shifted us to second hotel (Hotel Jaipur) where the hotel owner said they didn't have any AC room. After that again they shifted us to a third hotel (Iswar Residency). There the hotel...
Complaint comments Read comments [3] Complaint category Travel Agents

Yatra.com - Yatra.com a fraud website. Booked for 2 Adults & 1 Child but booking done for 1 Adult and 1 Child

User
 Preshith S on Aug 19, 2014
Hi, I had made a booking for 2 adults and one child (3yrs age) Ref No. 17081464014 on 17th Aug 2014 by paying Rs.3200. But in voucher it is showing 1 Adult and 1 Child. When I Contacted yatra customer service and informed him about the website error the person told me that he will look into it and will provide me a resolution and is arranging a call back within 24hrs. When I customer care after 24hrs as there was no communication from the yratra side, the person in formed me that i have to pay 1500 extra at the hotel. I informed him that yatra itself was selling the same room at 3524 and hotel...
Complaint comments Read comments [1] Complaint category Travel Agents

Yatra.com - Extra amount charged after successful booking

User
 sehsan on Aug 19, 2014
Dear sir, I booked my a flight in the morning of the 19th. A payment of Rs.23484 was processed on successful booking. An hour later i get a call reporting that my flight wasnt booked or it was left uncofirmed. I told the latter that i have a receipt on the matter. I was told to pay a sum of Rs. 4000 by the latter for confirming the ticket. The conversation after several hours was forwarded to Mr. Richard Anthony who later said there were no more seats left in the flight that i payed for. He suggested me a different flight and told me to pay an excess of Rs 5500 exactly for ticket confirmation....
Complaint comments Read comments Complaint category Travel Agents

Yatra.com - Flight ticket still not comfirmed after payment reference number 18081432232

User
 akkoo on Aug 19, 2014
I booked a flight ticket from yatra.com. By mistake i booked the ticket 1 month earlier so i called customer care to reschedule it. Customer care representative said you have to pay charges around 9500 rs. The original cost of the tocket was 6700! Why the hell would i pay such charges rather than keeping that ticket and booking another one at lesser price?? After that i tried to reschedule it through their online portal. On website it allowed me to reschedule it for some amount and i paid the same. After payment it said your ticket is UNCONFIRMED and we'll call you in three hours. Nobody called...
Complaint comments Read comments [2] Complaint category Travel & Vacations

Yatra.com - leh package booked and cancelled without [Resolved]

User
 Jitendra Bapna on Aug 18, 2014
he customer care (suvindha kanojia) executive had taken advance of Rs.15000 each for 2 couples for leh holiday package. ref 1032916/20 today they called me saying me to shift the dates according to them and asking us to change the dates as per their convenience. Without giving us the reference number they said ur holiday package is cancelled due to non payment. What does it mean by taking advance.. The customer care stopped picking up my call.. a new person jaint verma(not his real name as he took 5 min to say his name) employee id: 3218 email id: called me saying adjust and shift the dates of 4...
Complaint comments Read comments [2] Complaint category Travel Agents

Yatra.com - Confirmation of air ticket - email or sms not received.

User
  K M NAIR on Aug 16, 2014
Dear Sir,

Yesterday I have booked a ticket for the journey from Mumbai to Cochin for JetKonnect (06.20 Hrs. on 23.01.2015) and return from Cochin to Mumbai (09.00 Hrs. on 01.02.2015) for Mrs. USHA MADHAVAN NAIR

Payment of Rs.4426/- has been debited from HDFC Bank account while booking the ticket ONLINE through your PORTAL for the same and the details of debit appeared to be as under:

HDFC Bank, Nashik : 15.08.2014 ECS 5264190306202275 yatra online pvt. PO 113064 - Rs.4426/-

Kindly send confirmation of ticket by e-mail at the earliest and...
Complaint comments Read comments [2] Complaint category Airlines

Yatra.com - Yatra.com - Yatra.com fraud ; Charged but not confirmed booking

User
 sharmistha.dutta on Aug 16, 2014
I had booked one room in Hotel Supreme (Beach View), Vizag (Ramkrishna Beach), for the day 16.08.2014 with Yatra.com. I received a confirmation mail from Yatra.com with reference No. 01061439463 and it mentioned a non-ac deluxe room was booked and finally Rs 1383/- was deduced from my card. The booking was done on 01.06.2014 and when finally on 16.08.2014 the guests actually went to the hotel Supreme for check-in with the print out of the confirmation email received from Yatra.com, the hotel representatives informed that the booking is invalid and the hotel itself does not have any such rooms...
Complaint comments Read comments [4] Complaint category Travel Agents

Yatra.com - Cheating customers by Yatra.com

User
 santhikcj on Aug 13, 2014
I have opted for a domestic hotel booking(Ref.S1024496).The yatra executive told that rooms are available and made me pay the whole amount 13, 296Rs.Once payment was made, they provided a voucher .But no details on the hotel booked, contact number or anything.Tried calling the executive, but line was not connected.I was fed up of calling customer care, even after waiting for 15-30 mins on line, no one will answer.Finally got fed up as the booking was not confirmed.My holiday plans were spoiled and asked them for refund.They told the refund will be done within 2 working days and still no updates...
Complaint comments Read comments [2] Complaint category Travel & Vacations

Yatra.com - Yatra.com fraud ; Charged but not confirmed booking

User
 anandthedoc on Aug 12, 2014
I had booked 2 nights hotel stay in Hyatt, Pune with Yatra.com. The total cost was Rs.6358. The Yatra.com website led me to the payment gateway. I used Net banking(State Bank of India) and the amount was paid.I havent got any confirmation from yatra.com.(No SMS / eMAIL confirming booking) I only received a mail from them - which says--> your booking in Hyatt, Pune is still available and it gives a link to complete the confirmation( but you need to make payment again). My bank statement has shown a transaction which goes to AVENUES INDIA PVT. LTD. for the amount of Rs.6358. Now where has...
Complaint comments Read comments [2] Complaint category Taxi

Yatra.com - Unprofessional handling of our booking package Ref no. ( S1017857 ) Kerla Tour .

User
 Rajiv_bhadauria on Aug 9, 2014
Extremely frustrated with yatra for the unprofesstional execution Of my kerala vacation tour rEquest By Mohan maheto And niti tyagi. Nikhil kalra made us Pay the while amount for flight and stay tickets. He Just made flight tiCkets and passed on the request to Mohan, Mohan is extremely unprofessioNal and never came back with any update On Our stay. Yatra made us pay for 4 star stay and now gave us a patheTic 3 star hotel stay for which Again we haven't goT Any detaiLs. Our Request is going back and forth since Aug 2 and we have to travel on aug 15. KindLy gIve me a call back and immedietly...
Complaint comments Read comments [3] Complaint category Airlines

Yatra.com - Yatra Representatives Lying to customers and cheating them to buy packages.

User
 dhiral shah on Aug 7, 2014
Yatra Representatives Lying to customers and cheating them to buy packages. I had inquired with yatra.com for a ladakh package. a day later i got a call from their representative Pradeep Singh with regards to package details. He offered me the package price and also offered complimentary hotel stay in Delhi as my package started from Delhi and i am located in Mumbai. i also told him to email the same to us. However the agent sent me package details and did not write anything about the complimentary stay. When asking form flight details over the phone he offered us rs 22000/- for 2 people return...
Complaint comments Read comments [5] Complaint category Travel & Vacations

Yatra.com - Cheating by yatra.com not refunding canceled amount [Resolved]

User
 rameshgiri26 on Aug 6, 2014
Dear Sir,

I have tried booking of Flight on 31st July 2014, The booking got canceled two times and both times amount deducted, I have called their help desk and they are not responding any reply about this, Have also sent mails many times not getting any reply.

Request your help to get money back

Name : Ramesh Giri
Email id = rameshgiri26@gmail.com
Yatra Login id = rameshgiri26
Satus of Booking: While payment was deducted and booking is incompleted and have recived Server failure at Yatra site
Date of Transaction. 31-07-2014...
Complaint comments Read comments [4] Complaint category Airlines

Yatra.com - Yatra.com not providing the refund

User
 VITHOBA SAWANT on Aug 4, 2014
Dear Sir,
With reference to my booking no 2205149548 (JD62H) it is brought to your notice that the AI 9i501 on 09jun14 was cancelled by AIR INDIA and i was given a cancellation receipt.I had raised request to Yatra.com to give me the refund however till date i have not received my refund. Kindly look into this matter as the total amount is Rs.17801....
Complaint comments Read comments [5] Complaint category Airlines

Yatra.com - Flight Ticket canceled without informing customer.

User
 susmitbardia on Aug 1, 2014
Ticket booked on 22nd July Kolkata to Bangkok for 5 passanger. on 30th I asked what is the canceletion charge and procedure. Detail given by yatra and i asked them to proceed with specific passanger name. Next day wneh i didnot get any resopns, i called them to followup and meanwhile i got one email from INDIGO that all 5 ticket got cancled. I called them again and asked what has happened. They informed some one cancle all the tickets from WEB and not from there isde. Also suggested me if i need 4 tickets then i have to pay 4000 INR(rate difference) . So all total 40000+20000(INDIGO canceletion...
Complaint comments Read comments [2] Complaint category Travel Agents

Yatra.com - I haven't received my e-ticket

User
 chitti_dhina on Jul 18, 2014
Hello Sir,

My Reference ID is : 17071425023( Booked @ 9 AM on 17-July-2014)

I didn't get my e-ticket still now.In which email Id you have sent my e-ticket.This is the mail id( cdhikaran@qatarairways.com.qa), I registered in yatra.com.

Please send the e-ticket to me in this email Id.


I sent 2 email and also raised complaint in your site regarding this issue.But there is no proper response.Please response me.


My alternate Email Id:

chittibabu.d@polarisft.com

chitti_dhina@hotmail.com
Complaint comments Read comments [2] Complaint category Travel & Vacations

Yatra.com - Haven't refunded my money yet

User
 Bhanu Priyanga on Jul 10, 2014
I had booked a flight ticket for the date of 11/07/14 from Chennai to Kolkata on 08/07/14 at 10.40 pm.I did my payment through net banking and it showed that money has been debited from my bank account but didn't return to the booking page but showed that access denied. Within sometime I got a call from Yatra.com support telling that my ticket hasn't booked yet and I had to book again in order to confirm it.I told him to credit the amount of Rs.17568 first to my account and I will book the next day once I check the amount being credited tomy bank acoount. He told within 24 hrs it will...
Complaint comments Read comments [1] Complaint category Airlines

Yatra.com - miscommitment of holiday package

User
 amitiny on Jul 6, 2014
This is to bring in your kind attention, the inconvenience I had to go through on our shimla trip. I had booked 3 nights stay for 2 families and hotel mayur dishonored confirmed bookings (YATA0001383103 and YATA001383101). We stood stranded there for 3 hrs. and your staff (Harit, Rohit, Sonia and Adil) could not arrange anything to cover up this mess. I had to make my own arrangements and shell out extra money on that. Money is one thing, we could not enjoy our trip due to this mental tension. Reference No. 05041412532 Your booking has been confirmed. Please find attached your hotel booking...
Complaint comments Read comments [2] Complaint category Travel & Vacations

Yatra.com - over charged and no follow-ups

User
 swarobi on Jul 4, 2014
S945488 We booked package with Yatra.com . We felt we were cheated and were misguided: 1) We paid Rs 23000 (Flight 12000 + Hotel 11000) 2) We were told that we will be provided an 3 Star hotel but Yatra had booked a very bad hotel. This was not close to 3 STAR hotel from any angle. I have the pictures and will upload the same 3) There was no taxi arranged from the airport to the hotel and we had to book a pre-paid taxi and we were told that an email will be sent for the inconvenience and the same will be reimbursed. Till date we have not received any email from them. 4) When we went to...
Complaint comments Read comments [1] Complaint category Travel & Vacations

Yatra.com - Refund for Flight Canceled by Airline

User
 asifahmedlaskar on Jul 4, 2014
I purchased the following confirmed ticket from Yatra.com.

AI 754 U 20JUN 5 IXS CCU HK1 0955 1130 20JUN
AI 618 V 20JUN 5 CCU BOM HK1 1335 1750 20JUN
AI 983 T 20JUN 5 BOM DXB HK1 2030 2155 20JUN
AI 996 S 05SEP 5 DXB DEL HK1 0005 0455 05SEP
AI 401 T 05SEP 5 DEL CCU HK1 0700 0905 05SEP
AI 753 T 05SEP 5 CCU IXS HK1 1335 1440 05SEP

Around 10 days after purchase, Air India cancelled flight AI 754. They offered me the following option of next day flight.
AI 754 H 20JUN 5 IXS CCU DK1 1515 1625 20JUN E 0 319 S
Complaint comments Read comments [3] Complaint category Airlines

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