1mg — Amount deducted and payment was successful still they are not doing my refund

Address:

1 MG, Gurugram

Hello,

On Sept 8 2020 I have booked some blood tests which is of 1545 rs and amount was paid successfully and transaction was failed.
I have paid amount through phonpe, i enquired phonepe they said amount was successfully transferred to respective merchant and you can contact to merchant they said, so from Sept 8 onwards am trying to get my amount back, atleast they are not responding, complete payment screenshots, phonepe support chat, credit card statement also shared, still they are refusing to send my money, thats like my hard earned money.
Multiple mails i have send still not get a proper response.I was fed up with them and raising a complaint here.
Please help...