[Resolved]  1win — 1win 29,999.78 Debited but Not Credited or Refunded | SPP-1456015

Address: Curaçao

Website: 1wins-official-india.click/en-in

I am filing this complaint regarding an unresolved payment issue with 1win.

On 24 August 2026, I made a payment of ₹29, 999.78 to 1win. The amount was successfully debited from my Karnataka Bank account, but it was not credited to my 1win gaming balance.

I immediately contacted 1win support and provided the payment receipt and every document requested by their team. My request/case number is SPP-1456015.

The transaction status initially showed “Payment failed verification” and later changed to “Payment check.” I have screenshots of these status updates.

1win subsequently requested additional evidence, including my bank statement and transaction video. I provided the requested documents and fully cooperated with their verification process.

I also contacted Karnataka Bank regarding the transaction. The bank confirmed in writing that the transaction was successful, and subsequently provided detailed transaction information:

Amount: ₹29, 999.78
Date & Time: 24 August 2026, 18:09:38
UPI Transaction ID: 7wzJh
RRN:[protected]
Final Response Code: 00 (Approved)
Beneficiary Bank: Bank of India
Settlement Date: 24 August 2026
Despite providing all requested documents and the bank's confirmation, 1win has still not provided a proper transaction-specific resolution.

Instead, I have repeatedly received responses stating that the case is under review, that it has been forwarded to the responsible team, or that I should continue waiting. No concrete resolution, refund reference, or verifiable explanation of the status/location of the funds has been provided.

I have preserved the complete evidence, including:

Payment receipt
Bank confirmation and transaction details
1win “Payment failed verification” screenshot
1win “Payment check” screenshot
SPP-1456015 correspondence
1win support emails
Complete support-chat history
Documents previously submitted to 1win
I am attaching relevant screenshots and correspondence as supporting evidence.

I am requesting 1win to resolve the ₹29, 999.78 payment issue by either crediting/refunding the amount or providing a clear, transaction-specific written explanation supported by verifiable reconciliation/payment information.

This complaint is based on my personal experience and the documentary evidence available to me.