[Resolved]  1win — After taking 7 months 4 tournament winnings still not provide by 1win gaming platform and also a deposit dispute amount Rs 20000

My gaming id[protected], and I want to inform you that there are 4 tournament winnings which is still pending from 1win gaming platform and I am from India according to them my kyc is successfully approved by them. After all this, still I don't get find any solutions from 1win team members. 7 months they already taken but each and every day I contact with 1win team members like chat box, vip manager, support mail ID and also security 1win mail ID. I don't receive proper informations about my tournament winnings. I have the complete evidence from the day 1 to till today. They are always provide false information, misguide from day 1 and still it's continue running.

1st tournament winning Apple pack around Rs 500000
2nd tournament winning cash amount Rs 90000
3rd tournament winning cash amount Rs 20000
4th tournament winning Sony WH1000XM5 around Rs 25000
These are the winnings and I don't get any solution after taking 7 months. A request number is given to me by chat support which is Appeal no SL2SD-42420 and this request is already taken more than 4 months I think still nothing receive at all.. please guide me in a right way... Also 26/11/2025, I made a deposit amount of Rs 20000 after providing bank account statement, transaction successful receipt and screen record of this deposit to support team this deposit not to get credit to my gaming account.. Thank you..

Ruhul Amin Choudhury.
[protected]@gmail.com
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Jun 27, 2026
Complaint marked as Resolved 
No step taking by support 1win and they don't know about my tournament winnings
1win customer support has been notified about the posted complaint.
May 27, 2026
Updated by [email protected]
Please check this Appeal number SL2SD-42420 and also that deposit amount 20000 in the month of November 2025
 
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