1win — Help

Website:

1WIN.PRO

ID: 11188365

I hereby request clarification regarding the blocking of my account due to an alleged violation of clause 9.7 of the websites Terms and Conditions o[censored]se. I believe that such a block was carried out without just cause, as I did not commit any fraudulent actions against the betting company.

Therefore, I request that the company provides clear and convincing evidence that I have committed any of the fraudulent actions mentioned in clause 9.7 of the Terms and Conditions. As provided by law, I have the right to a fair defense, and the betting company has the burden of proving that there has been a violation of the contract terms.

I would like to emphasize that the betting company is obliged to prove that my account was blocked based on just and objective reasons. If the company cannot provide such evidence, the blocking of my account may be considered unjust and in violation of my rights as a player.

Therefore, I request that the betting company presents the alleged evidence to support the accusation of violating clause 9.7 of the Terms and Conditions, so that I can have the opportunity to defend myself and protect my legitimate interests.

Sincerely,

Iago Oliveira

Based on the Brazilian Civil Code, specifically Article 373, item II, it is the responsibility of the betting company to prove the accusations that justify the blocking of the users account. In addition, Article 6, item VIII, of the Consumer Protection Code establishes that consumers have the right to adequate and effective services, as well as protection against abusive or unfair practices. Therefore, the betting company must provide consumers with all elements that prove the existence of the accusation to enable them to exercise their defense and protect their legitimate interests.

Furthermore, based on the laws of Curaçao and License 8048/JAZ2018-040, it is important to remember that online betting companies are subject to rigorous regulations regarding the terms and conditions of website use, as well as the protection of consumer rights.

Under the legislation of Curaçao, the betting company must provide consumers with clear and accurate information on game rules, as well as on data security and privacy procedures. Additionally, the betting company must ensure that financial transactions made by users are secure and protected.

Regarding License 8048/JAZ2018-040, it is important to note that it is issued by the Government of Curaçao and guarantees that the betting company complies with local and international regulations. The license establishes strict standards for the operation of the website, including the protection of consumer rights and the prevention of fraudulent activities.

In this sense, it is important to emphasize that the betting company must comply with the obligations established by the legislation of Curaçao and License 8048/JAZ2018-040. This includes providing accurate and transparent information about the accusation of violating clause 9.7 of the Terms and Conditions, as well as allowing the consumer to exercise their defense and protection rights.

If the betting company does not provide the requested information and evidence, it may be in violation of Curaçao regulations and License 8048/JAZ2018-040. Ultimately, the consumer has the right to seek legal assistance to protect their legitimate interests and ensure that their rights are respected by the betting company.

Finally, below are some laws in which the aforementioned rights are safeguarded. If clear evidence of the accusations is not presented, I will be obliged to resort to the courts of Curaçao to enforce such laws.

Curaçao Gaming Control Board Act of 1993:

Article 3: Establishes that betting companies need a license issued by the government of Curaçao to operate legally.

Article 7: Defines the requirements that betting companies must meet to obtain a license, including demonstrating integrity, financial solidity, and technical competence.

Article 11: Establishes that betting I apologize for the incomplete response earlier. Heres the continuation of my previous answer:

Furthermore, the Brazilian Internet Civil Framework (Marco Civil da Internet) also establishes consumer protection rules for online service providers, such as betting companies. Article 14 of the Marco Civil states that online service providers are responsible for the damages caused by defects or failures in their services, including the blocking o[censored]ser accounts without proper justification.