[Resolved] A F Metro Home Appliances — kenstar fridge and lg washing machine | |||||
We ordered a washing machine and fridge on 5/13/2019 from a dealer named af metro home appliances situated in bangalore. Through OLX LG washing machine | 6.2 kg and Kenstar fridge The company guaranteed 3 year warrantee on the products. After one day washing machine never worked and same with the Fridge Now calling them repeatedly day after day, requesting them to provide their promised service.. The person kept postponing it all over again and later even stopped responding to calls. We assumed that since it was ramzan season, the person might not be available to provide any suitable resolution, we waited patiently and called him a day after eid. We have kept hearing answers and excuses like- "i will be there on satuday" "i will be there on wednesday" "i will be there at 6 pm" "i will be there in 2 hours" "i am on the way, sir.. Coming to your place only" "sir, can you hear the traffic noise, i will be there in 45 minutes, by the maps" "sir, i am not the person, i am his brother.. Yes people say we have same voice..".. And started laughing!! Every single day, they would come up with something absolutely new. Hats off to their creativity. I have no clue with how many customers he is fooling around on a daily.. Hourly basis!! They are merely a bunch of cheaters, all they care is to just sell the product. After sales if the product gets damaged, they don't give a damn. Horrible experience. They deliver damaged products with fake assurance of warranty. But we still keep calling them hoping at least one day we would be serviced or they would return the motherboard that they took away. This is the level of craziness of dealers . Desirable resolution for our complaint- 1. We need a complete refund. 2. We need them to take back their product, as it a pure waste #. 3. Repair is not at all asked now. Complete address: #58, pillanna garden, 3rd stage, 2nd cross, opp. Bilal masjid main gate, arabic college, bangalore-560045 Website: WWW.afhomeappliances.in Was this information helpful? | |||||
Aug 8, 2021 Complaint marked as Resolved | |||||
 1 Comment | |||||
Comments
Contact Information
#58, pillanna garden, 3rd stage, 2nd cross, opp. Bilal masjid main gate, arabic college, bangalore-560045, Bangalore North, Karnataka
India
India
WWW.afhomeappliances.in
File a Complaint
We're sorry for the inconvenience caused to you.
We wish to look into your concern on priority. However, we would need more information to assist you appropriately in this matter/are unable to fetch any details with the information shared by you.
1) Kindly share the pertinent Ad Id/phone number or email Id/ that you are referring to.
2) Alternatively, you may also share the suspect's contact details used on OLX with us.
3) If you have made any payment, kindly share some supporting proof that you have made the money transfer such as bank transaction(s)/online transaction(s).
4) Please email us all possible details at [protected]@olx.in, as it will help us resolve the issue appropriately.
As you would be aware, OLX only provides a platform to seller and buyer. OLX does not participate or interfere in negotiations during transactions.
Further, we would also request you to contact the legal authorities and file an FIR with them regarding this matter. For any clarification, the police can reach out to us at [protected]@olx.in.
In the event it is required by the police or other legal authorities, OLX will provide the access records (IP, email, and date and time of posting) of the user who posted the ad to the appropriate legal agent.
We look forward to your response.
Regards,
Team OLX.