Abfl — regarding payment of emi

Address:

Jaipur, Rajasthan, 302020

I've paid the EMI via Paytm against the loan taken from Mobikwik on 25-August-2018.

The loan number is LXW-M[protected].
I've tried contacting the helpline provided by Adutya Birla Finance Limited.

The costumer care says that I've to keep amount in my Kotak Bank if I want to pay the EMI else the payment will not be considered paid by any means.

So where am I supposed to go if I don't have any resolution regarding the same.

Please help l.

Attaching the screenshots of EMI payment.