Abp Weddings — Not getting any service from ABP Weddings which was promised during plan purchase

I had a good faith on ABP Weddings so when customer relationship manager Sonali Maity convinced me to purchase plan initially I have purchased ABP Max 365 and again next day she told me that I don't have that expertise how to communicate with other parties so one expert will be assigned to us and who will search for me and communicate with them on behalf of me. So I purchased ABP_EXCLUSIVE 180_Day's plan and they assigned one relationship manager Syed Rubina Parvin.

In our initial discussion with Rubina she told me that she will provide 3-4 profiles every week during Monday to Wednesday and Thursday or Friday she will share feedback with us but when I didn't receive any I asked her again then she told me that not every week but every 15 days she will provide us feedback and that also haven't received till today (29/09/2021).

From 17th August one month 12 days completed and I have received only few profiles without any feedback and I have searched 3 profiles and one of them shared with her (On 23rd August 2021) for communication but haven't received any feedback yet for that also.

During plan purchase Sonali Maity sales manager told me that If I will purchase on that day then I will get one month extra for my both plans as per on-going offer but still extra one month is missing.

I am continuously getting meaning less service feedback call where I am telling them what I am facing but they are also doing false commitment. When I am trying to call Sonali who assured her help during this plan purchase now not answering my calls or not replying my WhatsApp messages.

When I am try to call Anindita who called me and assured that she will check and take care of the issue which I am facing and she will help me to get the One extra month which was committed during plan purchase. As per their request I have forwarded the WhatsApp chat also but till now no help received.

In market there are many matrimonial sites but still we choose ABP Weddings as because we are little bit sentimental with Ananda Bazar as our earlier generation till now used to prefer reading Ananda Bazar news paper and Patrikas.

Now it looks like some kind of game I am paying that they will send few profiles every week and my role is accept or reject those profiles and again next week will repeat same.

I have tried to communicate this issue over mail but that was also not successful. No one helped me to get the service which they have promised during plan purchase.

After complaining from last two weeks they have stopped sending weekly profile also.

Waiting for your help and support here as we are losing our times as well as trust on ABP wedding's.

I have mail communication details and WhatsApp chat details and I can share those if required for reference.

Profile Number: AW99725354

Regards,
Shantanu
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