Abp Weddings — This Matrimonial site and app both have Glitches and Service Is Worst.

Address:	Thane Office Address: Oriana business park, 9th flr, near new passport office, rd no. 22, wagle estate, thane west
Website:	www.abpweddings.com

Hi,
This is Yogita Subhedar.
The executive named Umesh Khade took all the details from me with photos via whatsapp and had registered my profile on 2nd Feb 2021 and assured me a good service.
I have attached the Tax Invoice screenshot also to this complaint form.
I am not even able to login through my ABP wedding website since my registeration. Whenever I tried login through the website via OTP, after entering the valid OTP recieved on my registered mobile no the login failed.
This executive told me his name as Umesh Rane but when I called the Customer Service which located at Thane office to raise complaint about the issue I got to know that the executive name is Umesh Khade and Umesh Rane[protected].I have the whatsapp chat with this person Umesh Khade who is decieving me with his fraud name and had promised to assure me good service for which I had paid Rs 8000 yearly subscription.
He keept calling me to pay the amount immediately so that my profile is becomes live.He told me that he had preferable groom profiles for me and forwared me their profile images without their contact details.He told me Ill have to first register so I paid the amount immediately and now he is not even responding to my calls. I did not pay Rs 8000 to get such a worst service. I am attaching the Invoice of my payment as well.

When told this login issue to your executive Umesh Khade or Umesh Rane, he asked me to install the app and then try and that too after calling him so many times he picked my phone today only twice in the morning.
I tried using the app also, but I am facing issues with login to my profile using OTP and also using Forgot password. The website and the application both have glitches. Even after entering valid OTP received on registered mobile number I was not able to login to the application. Also when tried to use Forgot Password link and entering my registered email address, it was giving me error stating that the email address is incorrect. I have taken the screenshots. Will attach to this.
Its total waste of my time with such a worst service. I do not want such a service.
Such executive giving false promises with the fraud name. Very disappointing. I have experience such bad experience just at the beginning of my yearly subscription. I called their customer service number[protected] on 4th Feb 21 and told this issue and asked them to delete my profile and refund the amount immediately. I have also raised a complaint on 4th Feb 21 to their customer care email address [protected]@abpweddings.com But I have not received any response from them yet.
So kindly help me with the refund of the full amount I paid.