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Am extremely disappointed with Acer’s product quality and after-sales service.
I purchased a 55" 4K LED TV from Acer through Croma for ₹27, 000. After only two years o[censored]se, the TV developed large patches on the screen. Upon contacting Acer, a technician visited, documented the issue, and confirmed that many customers face similar problems with Acer TVs. He further stated that the repair cost would be nearly 80% of the purchase price, i.e., around ₹22, 000.
In addition, I faced inconsistency in service charges. When I contacted the technician directly, the service visit charge was ₹350. However, when the same service was arranged through Croma, I was charged ₹700 for the visit. This inconsistency reflects poor coordination and unfair practices.
Moreover, in a major city like Surat, Acer has only one repair technician available. This creates a monopoly situation, leaving customers with no choice and resulting in delays and inconvenience. Such limited service coverage is unacceptable for a company of Acer’s scale.
Instead of offering a fair repair solution, Acer proposed an exchange for a new unit of the same model at an additional cost of ₹33, 000 — which is even higher than the original purchase price without warranty🤣🤣. This response clearly reflects Acer’s attitude that once the warranty period is over, the customer is no longer valued.
These practices demonstrate disregard for product reliability, transparency, and customer trust. I strongly urge Acer to reconsider its policies and provide a reasonable resolution for customers experiencing genuine product defects.
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