Acer India Complaints & Reviews

I have booked complaint in acer india on 30/12/2023 for "no display" complain in my new laptop A715-76G (purchased on 07/10/23) and has been given case ID 5466921i.But next day the case status showing "migrated" in acer site. I sent an email to acer customer care as none is attending my laptop and as a result a new caseID M5466921C was given. On 04/01/2024 acer engineer came and checked my laptop and declared the motherboard problem. Since then no further action from acer till date and my laptop lying dead. I phoned several times to attending acer service centre and every time they assured the problem will be attended within a week but no action in actual. It has been long 20 days that my laptop lying dead and unattended.

Respected Sir/ Madem,

We have purchased a laptop (Acer 15 Aspire5 12Gi5) on[protected]. After careful consideration we bough it considering its warranty and configurations.

In the span of 6 months usage, the device encountering heating issue, auto shut down and system crashes. It is highly disappointing with its performance for the simple software uses like Python and Teams.

We have raised multiple cases 5450532I, 5343699I. Today acer technician checked the laptop and found the RAM is having defects, is to be replaced. It is deeply concerning on its performance within the span of 6 months, and it is second incident where the system is completely shut ( Ofdisplay light) .

Hi,
Am so frustrated with your company products. This is not happening for the first time.
I bought it in June 2022, then I fought with your company and was replaced on 12 Jan 2023

Still not one year completed again and I am facing too many issues. This is not fair enough. With a brand new laptop, I can't use your laptop even for one year.

I need a proper solution and refund my back.

I want to sugest everybody that kindly dont purchase acer tv becouse its customer support system is very poor .Once you fecing problum no budy help you. They just sell you and forget.Even you cant find any help for instalation too.

I have ordered an acer extensa laptop ( Order id: OD[protected] in flipkart and it was delivered on 11th october 2023.The prodct was defective, completely dead. So i asked for replacement but in flipkart website there were only return and refund option showing, so as per the instruction from flipkart team i ordered another product of same price and same seller. Technician visit has completed 2 times and i have submitted the DOA letter/number in flipkart. Now 1 month is completed and there is no response from flipkart team. I have already contacted flipkart team more than 100 times regarding this. I need refund for this laptop immediately. i need refund, not replacement. Because i have 2 same laptops with same price and same seller

I have ordered an acer extensa laptop ( Order id: OD[protected] in flipkart and it was delivered on 11th october 2023.The prodct was defective, completely dead. So i asked for replacement but in flipkart website there were only return and refund option showing, so as per the instruction from flipkart team i ordered another product of same price and same seller. Technician visit has completed 2 times and i have submitted the DOA letter/number in flipkart. Now 1 month is completed and there is no response from flipkart team. I have already contacted flipkart team more than 100 times regarding this. I need refund for this laptop immediately

SR NO. ASS[protected] Installation person demanded 1500/ for wall mounting 50 inch tv instead of 499/-. and did not install tv . And company messaged me that your SR has been resolved. Very bad installation service indeed. Pl. resolve immediately.

Since 23rd September the TV is not working no response from customer team. Customer team always forwarding the matter to 7 days
RMN [protected]

Case ID: GOA[protected]
I have still not reviewed TV replacement even after 2 months of registering the complaint.. As per Customer care the replacement has been approved long back but no update on delivery. I request you help to escalate the issue to senior management and get me TV replacement . am without TV for last 2 months. There is no cooperation from customer service

Goa

My name is manoj reddy, i was purchase acer nitro5 gaming laptop, still six months onwards my laptop in service center only after completed the service they are given me to the laptop with in a week I'm raising a seme issue again and again I'm facing the same issue know also 5 days before they did the 7th service again I'm facing the same issue polease help me in to this

Dear sir /Madam,
I brought a Acer Nitro 5 laptop on Jan 19th 2023 and it comes with a faulty motherboard since day 1 as it have a overheating issue despite being a low CPU is like two or three percent but temperature rose 100 degree Celsius which is maximum threshold for this laptop so I registered a complaint against the issue next day the engineer came and change the thermal paste and laptop started working fine as the temperature was in limit but after two three days the problem Rises again so I registered again same complain this time the service centre told me to visit their service centre for this issue after I visited them what they did is just reset the PC and reinstall the windows again even I told them this is a motherboard issue not a Windows or any software so thay try to give one or other excuses because they don't want to change the motherboard or replace the motherboard since I already wasted more than one week here I don't want to waste more time on this so I just moved on with the issue but two three months later suddenly the wireless devices work stopped working that is Wi-Fi and the Bluetooth one so when they try to change the Wi-Fi with the new one the Wi-Fi doesn't work at all because I already know the motherboard is faulty even so what they did they change my Wi-Fi with some other brand Wi-Fi let it work with this motherboard so again they tried to ignore the motherboard issue now after 20 days on 10th September I tried to boot up my laptop in the morning but laptop doesn't respond at all so I again the complaint and the engineer again visited me and said this motherboard is dead so he took my laptop with that service centre for replacement of the motherboard with new one but since now almost 10 days gone and their status is showing just a awaiting for spares I don't know even despite living in a tear one city like Jaipur you have to wait for those spares at least these many days I don't know why I am just fed up with your laptop when since day when I was telling them to change my motherboard the motherboard is faulty they didn't respond me at all to my queries and now i this happened so that suddenly ready to change my motherboard I don't know or because of your laptop my studies I just so mess up I can't even focus on them or the other issues that going on in my life please try to resolve my issue as soon as possible because I already lost my so much productivity because of this issue .
Details are given Below.
Serial no.-NHQFHSI00124500B3A3400
Case ID-5287413i
Gmail id- [protected]@gmail.com
For any further information or queries u can contact me on my Gmail address mentioned above.

Thank u
Regards
Aakash

Dear sir /Madam,
I brought a Acer Nitro 5 laptop on Jan 19th 2023 and it comes with a faulty motherboard since day 1 as it have a overheating issue despite being a low CPU is like two or three percent but temperature rose 100 degree Celsius which is maximum threshold for this laptop so I registered a complaint against the issue next day the engineer came and change the thermal paste and laptop started working fine as the temperature was in limit but after two three days the problem Rises again so I registered again same complain this time the service centre told me to visit their service centre for this issue after I visited them what they did is just reset the PC and reinstall the windows again even I told them this is a motherboard issue not a Windows or any software so thay try to give one or other excuses because they don't want to change the motherboard or replace the motherboard since I already wasted more than one week here I don't want to waste more time on this so I just moved on with the issue but two three months later suddenly the wireless devices work stopped working that is Wi-Fi and the Bluetooth one so when they try to change the Wi-Fi with the new one the Wi-Fi doesn't work at all because I already know the motherboard is faulty even so what they did they change my Wi-Fi with some other brand Wi-Fi let it work with this motherboard so again they tried to ignore the motherboard issue now after 20 days on 10th September I tried to boot up my laptop in the morning but laptop doesn't respond at all so I again the complaint and the engineer again visited me and said this motherboard is dead so he took my laptop with that service centre for replacement of the motherboard with new one but since now almost 10 days gone and their status is showing just a awaiting for spares I don't know even despite living in a tear one city like Jaipur you have to wait for those spares at least these many days I don't know why I am just fed up with your laptop when since day when I was telling them to change my motherboard the motherboard is faulty they didn't respond me at all to my queries and now i this happened so that suddenly ready to change my motherboard I don't know or because of your laptop my studies I just so mess up I can't even focus on them or the other issues that going on in my life please try to resolve my issue as soon as possible because I already lost my so much productivity because of this issue .
Details are given Below.
Serial no.-NHQFHSI00124500B3A3400
Case ID-5287413i
Gmail id- [protected]@gmail.com
For any further information or queries u can contact me on my Gmail address mentioned above.

Thank u

I have bought a laptop on[protected]. From the 2nd or 3rd month, my laptop started to not charging. I have called the Acer tech support and they told me some trouble shooting methods. I followed that and the issue resolved. Then after some weeks the issue came again. Again I called the Acer support. This happened 4 or 5 times. So finally I deleted all my personal data and handed over the laptop to Acer service centre. They replaced the laptop battery. But after 1 or 2 months, the charging issue came again. The I had to delete all my personal stuffs again and I handed over the laptop to Acer service centre again. This is also happened 3 or 4 times.
I have bought this laptop for 50, 000. But in this 1 year, I couldn't able to use it properly. Its literally a waste of money for me. And now its not a reliable laptop for me. Now also the laptop is with the Acer service centre for battery replace. I can't replace its battery once every 2 months till its life cycle is over. The mental pressure because of this continues charging issue is unbearable. My concern is that, I need a reliable working laptop for the hard earned money I have spent. Since this laptop is not clearly in that category, I need my refund ASAP, so that I can buy a new one

I purchased an acer Laptop on 02.07.2023 from City Tec Solution, Nehru Place. I also purchased 2 year extended warranty from Acer India on 10.07.2023 for Rs 1769, for which invoice has still not been given to me. A Free wireless mouse was to be delivered at my residence on purchase of the extended warranty, which till today I have not received.
Also I asked the acer merchant for giving me a 6 month Zero EMI scheme for my HDFC credit card for this Laptop purchase, as this was a scheme at that time. Surprisingly, I was charged a 15% interest rate on my First EMI. I asked my Bank & they responded that the merchant did not select the Zero EMI option at the time of making Invoice for this Purchase.
Written many complaints for this hassle to their customer care & also spoke many times with the dealer at Nehru Place. But no one is responding. Such a Pathetic Company- Acer India . What kind of staff they are keeping at their Customer Care & sales team at their Showrooms. They do not know to select Zero EMI option? They do not know to send invoice for extended warranty ? They do not know to fulfill their commitments for delivering products as a part of scheme? Kindly help in resolving this issue & take strict action against Acer India for their casual attitude, carelessness & unprofessional Behavior with their Customers.

Karan Kapoor

I Booked acer smart monitor (AD320Q) from acer e-store. when I knew there is no remote included (which mantion in description and shown in pic on amezon) I want to cancel or change my order within 10 min but there is no option. I tried to call and chat for help buut failed. finally received mail and got reply as per company policy you can't cancel or chage my order. I feel cheated. without any option I and waiting for my product which I already paid but after 4 days there is no response and my purchase is under process status. I can't able to contact anyone for help. so guy's please stay away from Acer india product. if buying experience is so horrific then God knows how is after sales service.

Hi,
I ordered a laptop of rs 94500, but after placing it within 1- 2 hours i realised that i have some other financial issues, so went to cancel but there was no such mention that it cant be cancelled in the site.However, after reading their terms and conditions i came to know that till order is in processing stage it can be cancelled.I sent the mail regarding the same within 2 hours of placing order.But now they are not replying properly..Its been more than 2 days.

CASE ID: 5188452I
S/N : NXK0FSI[protected]B43400

Date of Complaint: 14th July 2023

There is some motherboard issue in my laptop Acer Swift 3 which was purchased in April this year.
Engineer came from Acer, and said that motherboard will come in 4-5 days and it will be resolved.

It has been 12 days and there is no update. Customer support says that Parts are not available, neither giving a time duration in which it will be resolved. What kind of service is this. The laptop is dysfunctional in 3-4 months of its use, and now I am supposed to wait for infinite time?

Every time the customer care says that they escalated my request. But the status remains same.
The laptop belongs to my sister who is a Surgeon in KGMU college Lucknow. The laptop is most essential device for her, and even a single day delay is costing her.

They won't even say to refund or replacement. They say that replacement policy works for only 7 days after purchase. So does that mean i have to wait for infinite time for repairing? or just give up?

Please look into this matter. Acer seems to be indifferent about the issue.

-Ketan Shukla
[protected]@ee.iitr.ac.in

I hope this email finds you well. I am facing issues with my laptop, which require immediate attention.

I recently purchased ACER ASPIRE 7.
Few days ago motherboard was having issue and it was changed by Acer service care engineer and now i am facing issue of graphic card
Its showing unsupported graphics card and showing green screen. I have reset the laptop many times and also updated the graphic driver many times but still the problem don't solved . As per guidance of acer customer care and engineer but facing the same issues.As an graphic designer I am losing my clients because of this problem and the service is so slow, I am so much frustrated because of this

I would like to request a replacement of laptop to ensure that my work can continue. This is crucial for me to meet my professional commitments and avoid any further delay.

I hope this email finds you well. I am facing issues with my laptop, which require immediate attention.

I recently purchased ACER ASPIRE 7.
Few days ago motherboard was changed by Acer service care engineer and now i am facing issue of graphic card
It is not supporting and showing green screen. I have reset the laptop many times. As per guidance of acer customer care and engineer but facing the same issues.

Additionally, I would like to request a replacement of laptop to ensure that my work can continue. This is crucial for me to meet my professional commitments and avoid any further delay.

Hello, on 6/05/2023 the concerned person from Acer TV came for installation. He was in a hurry as he told me that he was having his engagement. The installation was not proper. The TV was not at the appropriate height and it was slightly tilted towards left. After that I asked for reinstallation and no proper response from the company came, so in the end we have to call someone local and get it installed. The concerned person number is:[protected]