Acer India Complaints & Reviews

Model-Veriton Z 1951, Machine No.UXVPN[protected]

This is the worst company i have given complain on march month 2021 still not resolved now acer customer service people closed the ticket that due to lock down . without any information. last time one person came frome service center he dont know how ro open the laptop he told that he is new he don't know he was from ensure support services in Bangalore.

Malik enterprises
Stock complaint
Keyboard not working

Contact [protected]
[protected]

This is the worst company I have ever seen in my life . I bought a laptop before 1 week only (11/05/2021) it's not working for 3 days and graphic card is also not working I dont know why the graphic card inbuilt in this
Power consumption is worst I[censored]se laptop for 1 hour it will reduce to 20% from 100%
So customer service is also worst they dont even consider the customer issues and all
Its fully of waste of my money
So please dont buy acer laptop

Don't buy this laptop, desktop or any other type of product
It won't work .in my experience I said I bought a laptop from acer dealer
It's almost 1 week only the laptop is not working properly and laptop is not at all worth for the amount .And is the customer service is very worst and not even take care of that your issue .they simply said please wait sir this is the that all the agent tell same thing .dont buy acer laptop better go with other brands . In my experience I am telling you, because the customer service is not responding and laptop is in worst condition. Again and again I am telling dont go with this brand of laptop

Sir, i bought acer laptop modal no A514-54 and it's sl no - NXHZ6SI[protected]F12N00 on 27-01-21. In this laptop, curser is lagging or freezing few seconds while working on laptop. I lodged complaint two time in acer which case id is 3947772I, 3950570I.acer service center had been replaced touchpad but issue is still same. No any support by acer team after replacing touchpad. No any response. I am in problem.
Sir request to you please replace my laptop from acer.
I have invoice copy of this product.
No any support from acer team and services center, don't attend call
Please help me
I am defence person in crpf at naxal area. Please replace this faulty product or return my amount.

My laptop is under warranty.

Its been only 8 months and its gpu died . Predator was my dream laptop but now I come to know that acer s product are the worst . I am a youtuber and I will not recommend acer products to anyone

Its been a week that I raised case ID 3928792I with Acer
Daily multiple followups are done but still issue is unresolved
Today i have escalated to ACer escalation matrix email ids too
Here is short summary
I purchased ACER Nitro 5 in 2020 around Aug timeframe
System started behaving slow in 3-4 months o[censored]sage
based on my Prev ticker in Feb'21, Motherborard was replaced
Post motherboard replacement, I had issues with - Nitrosense not getting installed, Rather than Nvedia graphics card, it was shown as Radeon, Overheating, Game lag etc
I raised Ticket 3928792I, Engineer came and formatted the Laptop and as system didnt comeup/problems continued post formatting, Engineer took the Laptop for repair on 2nd Apr
I have requested for Laptop to be delivered by 6th April, as my Son's classes started
Today is 10th april and despite everyday assurance from Acer team, today again I got the message to wait till 12th April

Laptop Details-
Laptop Name- Acer Aspire 7
Model No. - N19C5
Date of Purchase[protected]
Issues Faced-
Flickering of Screen
Abrupt Shutdown of Windows
Slow system Performance

Background & timeline-

I Purchased acer laptop aspire 7 on 23 of June 2020.
Last week the laptop was showing weird behavior like sudden shutdown, flickering of screen.
After 2-3 days I registered a complaint on acer website.
A technician came for repairing, however the problem is still not resolved.
After 3 days that same technician had taken the laptop for service, returned it after 2 days. However, the problem is still not solved.
Since I purchased this laptop for business work, all my work came to a halt and I am facing a severe loss.

After two months again I am facing the same issue again same processor start technician came today he again so hit and trial like installing a window and install the driver but did not resolve the issue and then he denied to repair the laptop and went from our home.

These type of service acer provide to us.

Hello Team,
I have a Predator Triton300 (SNID: NHQ9YSI[protected]) which I purchased on 25th Jan'2021. Few days after, it started giving some issues with the GPU. I reported this issue with the support team almost 3 times, generated the ticket 2 times (shared below) and engineer visited 3 times but no resolution as of yet. They are only giving false statements/ wrong commitments but no firm resolution on this.
I am really disappointed with this support from Acer. Never expected a bit from the Acer team but this is the reality I guess.Can someone please look into this. Sharing the case IDs below :

Case ID: 3900452I -- 8Mar -- automatically closed without any resolution/customer confirmationNew Case ID: 3908231I -- 13Mar

Hi,
I purchased a new acer nitro7 on 20 september 2020 from pari computers pvt ltd, which is a official acer store.
I wanted to clean dust inside the laptop because if was overheating, therefore I opened it on 11.03.2021.

But cleaning dust showed no changes in temperature, therefore I filed a complaint on 12.03.2021 for repasting the thermal paste in my laptop. Later a acer technician visited my house and opened the laptop, a screw on the heat sink on the laptop was stripped and he asked me to file another complaint and then call the customer care and ask them to transfer my complaint from 'on site' to 'in store'.
The customer care personal, said they have no way of transferring a request from on site, to in store and gave me contact details of a acer service center run by a person called Swapni.
Upon calling the service center they said they cannot work on my device as the sticker on laptop bottom was removed by me, and claimed that I have damaged screws inside the laptop. No damage was done by me to the screws and my laptop runs fine.
I also tried contacting acer support through email and they also neglected the issue saying it was customer induced damage when I have damaged nothing. I am attaching the email conversation below.

My laptop is only six months old and they are denying the warrenty blaming me because I removed a stupid sticker on bottom of my laptop. Please help me out with this matter.
I want my problem fixed by acer as my laptop is still under warrenty.

Date: 12.03.21
Case id: 3907709I

Date: 13.03.21
Case id: 3908893I

Email:
[protected] Forwarded message[protected]
From:
Date: Mon, Mar 15, 2021 at 1:26 PM
Subject: Re: Ref- ACR1860936: Warrenty denied
To:
Cc:, , ,

Customer is in CC
Dear Surbhi, Greetings from Acer Help Desk.Kindly look into trail mail, Customer has mailed for the case id 3908893I which is closed by stating "Reported Issue System Overheats so Engineer Visited Onsite and Checked VMI/CID Found, Customer Has opened Unit itself So Can't Covered In Warranty Case Closed ".But the customer is not agree with this and asking for the service.Please check and do the needfull.Regards,
Ashwini
Acer Customer Support From: [protected]@gmail.com
Sent:Monday, March 15, 2021 11:03:03 AM
To:ail.[protected]@in.aegisglobal.com
Subject:Re: Ref- ACR1860936: Warrenty deniedWhy this cannot be resolved in warrenty?The laptop is in perfect working condition, and no damage has been caused by me."Also, the technician who visited my house asked me to raise another request for this problem and then call the customer care number and ask them to convert the case form on site to in store."When I contacted the customer care, the executive said there is no way for them to convert a on site request to in store, so basically the technician clearly lied(I do have call recordings of all these conversations). Upon calling the service center, they said they cannot work on the laptop and later the same technician who visited my house called me saying, sir you have realised a service request about the laptop, and I'm closing it on my end. When I confronted him that he asked me to lodge a complaint again and then ask customer care to convert it to in store from on site, he just ended the call and closed the case id.This goes against the consumer rights and action must be taken against this technician in question and the service center.I want my problem fixed, if this does not get resolved ASAP, I will be taking this matter to consumer court. On Mon, Mar 15, 2021, 9:28 AM ail.[protected]@in.aegisglobal.com wrote:Dear Pawar, Thank you for contacting Acer India Helpdesk.We regret for the inconvenience caused to you.We would like to inform you that as mentioned in the trail mail the status of your case ID 3908893I is currently closed by stating "Reported Issue System Overheats so Engineer Visited Onsite and Checked VMI/CID Found, Customer Has opened Unit itself So Can't Covered In Warranty Case Closed ".Thank you for choosing Acer. Looking forward for an everlasting and valued relationship.Regards,
Ashwini
Acer Customer SupportFrom: [protected]@gmail.com
Sent:Saturday, March 13, 2021 6:33:20 PM
To:ail.[protected]@in.aegisglobal.com
Subject:Re: Ref- ACR1860936: Warrenty deniedI opened the back panel to few days back for the first time since purchase to clean out dust.That time I noticed that a screw on the heat sink was damaged and raised request for re-pasting as I doubt the thermal paste is the reason for such high temperatures. The technician denied warranty saying it was damaged by me, when it was already in damaged condition as it is.My device works completely fine, but with this damaged screw re-pasting is not possible and the service center is denying to replace that one screw.All this headache for one screw. On Sat, Mar 13, 2021, 5:56 PM ail.[protected]@in.aegisglobal.com wrote:
Dear Pawar, Thank you for contacting Acer India Helpdesk.We regret for the inconvenience caused to you.We would like to inform you that the status of your case ID 3908893I is currently closed by stating "Reported Issue System Overheats so Engineer Visited Onsite and Checked VMI/CID Found, Customer Has opened Unit itself So Can't Covered In Warranty Case Closed ".kindly share us the opened Unit snap shot and confirm us who has opened the unit.Thank you for choosing Acer. Looking forward for an everlasting and valued relationship.Regards,
Ashwini
Acer Customer SupportFrom: [protected]@gmail.com
Sent:Saturday, March 13, 2021 5:48:17 PM
To:ail.[protected]@in.aegisglobal.com
Subject:Re: Ref- ACR1860936: Warrenty deniedSystem details: SN: NHQ5HSI0089250D3553400SNID: [protected] Details:Name: Keshav Pawar.Address: House no827, muktai nivas, behind padamji papermill, dattanager, thergaon, pune-411033.Contact number: [protected] / [protected].Email: [protected]@gmail.com Date: 12.03.21Case id: 3907709I Date: 13.03.21Case id: 3908893I On Sat, Mar 13, 2021 at 3:05 PM ail.[protected]@in.aegisglobal.com wrote:
Dear Keshavpawar, Thank you for contacting Acer India Helpdesk.We regret for the inconvenience caused to you.We would like to inform you that kindly share us the system serial number or case id, complete address with pincode, contact number so that we can check and suggest on this.Thank you for choosing Acer. Looking forward for an everlasting and valued relationship.Regards,
Ashwini
Acer Customer SupportFrom: [protected]@gmail.com
Sent:Saturday, March 13, 2021 2:58:15 PM
To:ail.[protected]@acer.com
Subject:Ref- ACR1860936: Warrenty deniedHi, I bought a acer niro 7 few months back, the laptop is over heating and because of that I registered a complaint on 11.03.2021 for repastin of thermal paste.The technician visited my place on 12.03.2021, and said he cannot solve this issue.A screw head on the heatsink of laptop is stripped, and the laptop won't be covered under warrenty. Upon calling their service centre today they said they don't work on products that have the warrenty sticker at the bottom of laptop removed. And denied to work on the laptop which is still under the warrenty period and when I asked will it be repaired for chargable amount that? he denied that too.I need this problem fixed ASAP, because the tempreature reach 93% c when running any heavy application. Denying services when the product is under warrenty is against consumer rights! attaching the pdf as laptop purchase proof.LisaThreadStart:ACR1860936:LisaThreadEndThis communication together with its attachments contains information which is private, confidential and may be subject to legal privilege. It is for intended recipients only. If you are not the intended recipient please note that any form of disclosure, distribution, copying or use of this email or the information in it or in any attachment is strictly prohibited. In the event you are not the intended recipient, you must not copy, distribute, disclose, publish, rely on or otherwise use it without our consent. If you have received it in error, please contact the sender immediately by return email. Please then delete both emails and do not disclose their contents to any person. Some of our communications may contain confidential information which it could be a criminal offence for you to disclose or use without authority. If you have received this email in error please notify [protected]@aegisglobal.com immediately and delete the email from your computer. We believe, but do not warrant, that this email and any attachments are virus free. You should take full responsibility for virus checking. In addition, to ensure the security of your data, please do not send any unencrypted credit card or personally identifiable information to this email address. Aegis reserves the right to monitor all email communications for compliance with legal, regulatory and professional standards. If the content of this email is personal or unconnected with our business, we accept no liability or responsibility for it. This email is not intended to nor should it be taken to create any legal relations or contractual relationships. This email has originated from Aegis Customer Support Services (p) Ltd, Web Site: http://www.aegisglobal.com This communication together with its attachments contains information which is private, confidential and may be subject to legal privilege. It is for intended recipients only. If you are not the intended recipient please note that any form of disclosure, distribution, copying or use of this email or the information in it or in any attachment is strictly prohibited. In the event you are not the intended recipient, you must not copy, distribute, disclose, publish, rely on or otherwise use it without our consent. If you have received it in error, please contact the sender immediately by return email. Please then delete both emails and do not disclose their contents to any person. Some of our communications may contain confidential information which it could be a criminal offence for you to disclose or use without authority. If you have received this email in error please notify [protected]@aegisglobal.com immediately and delete the email from your computer. We believe, but do not warrant, that this email and any attachments are virus free. You should take full responsibility for virus checking. In addition, to ensure the security of your data, please do not send any unencrypted credit card or personally identifiable information to this email address. Aegis reserves the right to monitor all email communications for compliance with legal, regulatory and professional standards. If the content of this email is personal or unconnected with our business, we accept no liability or responsibility for it. This email is not intended to nor should it be taken to create any legal relations or contractual relationships. This email has originated from Aegis Customer Support Services (p) Ltd, Web Site: http://www.aegisglobal.com This communication together with its attachments contains information which is private, confidential and may be subject to legal privilege. It is for intended recipients only. If you are not the intended recipient please note that any form of disclosure, distribution, copying or use of this email or the information in it or in any attachment is strictly prohibited. In the event you are not the intended recipient, you must not copy, distribute, disclose, publish, rely on or otherwise use it without our consent. If you have received it in error, please contact the sender immediately by return email. Please then delete both emails and do not disclose their contents to any person. Some of our communications may contain confidential information which it could be a criminal offence for you to disclose or use without authority. If you have received this email in error please notify [protected]@aegisglobal.com immediately and delete the email from your computer. We believe, but do not warrant, that this email and any attachments are virus free. You should take full responsibility for virus checking. In addition, to ensure the security of your data, please do not send any unencrypted credit card or personally identifiable information to this email address. Aegis reserves the right to monitor all email communications for compliance with legal, regulatory and professional standards. If the content of this email is personal or unconnected with our business, we accept no liability or responsibility for it. This email is not intended to nor should it be taken to create any legal relations or contractual relationships. This email has originated from Aegis Customer Support Services (p) Ltd, Web Site: http://www.aegisglobal.com This communication together with its attachments contains information which is private, confidential and may be subject to legal privilege. It is for intended recipients only. If you are not the intended recipient please note that any form of disclosure, distribution, copying or use of this email or the information in it or in any attachment is strictly prohibited. In the event you are not the intended recipient, you must not copy, distribute, disclose, publish, rely on or otherwise use it without our consent. If you have received it in error, please contact the sender immediately by return email. Please then delete both emails and do not disclose their contents to any person. Some of our communications may contain confidential information which it could be a criminal offence for you to disclose or use without authority. If you have received this email in error please notify [protected]@aegisglobal.com immediately and delete the email from your computer. We believe, but do not warrant, that this email and any attachments are virus free. You should take full responsibility for virus checking. In addition, to ensure the security of your data, please do not send any unencrypted credit card or personally identifiable information to this email address. Aegis reserves the right to monitor all email communications for compliance with legal, regulatory and professional standards. If the content of this email is personal or unconnected with our business, we accept no liability or responsibility for it. This email is not intended to nor should it be taken to create any legal relations or contractual relationships. This email has originated from Aegis Customer Support Services (p) Ltd, Web Site: http://www.aegisglobal.com

I have got new lap top acer aspire 3 recently. Its touchpad stopped working after three days

I've recently bought my predator laptop...
In the initial stages it worked fine .but now the system is getting stuck and restarting .
When I contacted customer care they send their person and he told to change the motherboard.
The mother board is damaged in a newly bought laptop.

I have been waiting since 20 october 2020 case to 3718553I find the spare for my laptop and i moved to west bengal and opened new cade id 3849433I and still they havent found any spare for me and i missed my 2 exam and 3 interview cause of this cause my laptop is turned of for 4 months now.they doesnt seems to care anymore ignore my mails and call and no same reply on tweeter and sometimes no reply on tweet and no dm reply..

The various key of keyboard is not working. as i tried to work with another keyboard, that works.

Case ID 3832825I, It's over 12 days since the spares is requested but Acer didn't care about consumer support they didn't even care how they are wasting consumer precious time. I've contacted them through calls and email but nothing works. Customer care call service forwarded my query.
But spares didn't have any news of arrival.
I'm tired and frustrated from Acer. My netbook is off for more than 2months.

Sir
This is in reference with my purchase of an Acer EX[protected]GA(NX.EG8SI.001)
PURCHASE DATE 09/09/2020
MODEL NO. Acer EX[protected]GA(NX.EG8SI.001)
RECEIPT NO. UT/20-21/1153
From the last two days i am seeing that the left side of the screen is opening which is visible in the attached picture, laptop pics and receipt pic is attached.
Kindly Register my complaint and amend the problem
Thus i request your goodself in the matter and solve the problem immediately.
Photos of the same are attached for your kind consideration.
As a student, online classes are going on so it is not possible to go to service centre so kindly mend my laptop at my address.
I need on site service
Thanking You
Aroob Anjum
537 P/1, ARZOO NAGAR, MOHIBULLAHPUR
SITAPUR ROAD, LUCKNOW, 226021
UP, 2260 21

[protected]
[protected]
Lucknow Up

I ordered a recertified laptop thinking it is an original (genuine new) laptop by mistake. After Knowing my mistake, I called acer customer care service multiple times but they said we can't do anything about it.
So I email their technical team through Gmail multiple(10+) times to tell them my issue. But still, they are not helping me out.

I told them to cancel my order & initiate my refund, Or Replace/ Change my order...

The attached images clearly shows how the Acer product is. I faced such problem twice in 1.5 year span.

The hinges broke and the repair is very expensive.

I am very very disappointed with the Acer Aspire 5 model and the kind of feedback I received from the company.

I want my money and opportunity cost back.

Someone else placed the order by misusing my debit card and immediately card blocked by my bank. Inspite of repeated request, Acer has not stopped the delivery of the product as it might be delivered to some wrong person as I am not available on the given address to take delivery. BANK message confirming some suspicious activity on use of my debit card and block of debit card is attached. Bank blocked my debit card immediately when payment made at your site.