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Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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29%
Complaints
809
Pending
0
Resolved
236
I am writing in response to your email dated 27 June 2025, in which you denied my request for a replacement of a newly purchased Acer laptop (Serial No. UNQPFSI00A51107D680700) despite a confirmed motherboard failure and repeated issues under Case ID 900009C. New Observation is issue with the battery.
It appears that Acer and Amazon may be misleading customers by selling products that are either defective or potentially refurbished without proper disclosure. My experience with the Acer Nitro V 15 has raised serious concerns about product quality and post-sale support. Despite repeated issues and service requests, the problems persist, and neither party has taken full accountability.