Acer India — Non-validation of Laptop warranty

Address: Bangalore, India

Website: acer.com and apn.acer.co.in

I purchased an Acer Swift Neo laptop via Swiggy InstaMart on Saturday, May 23, 2026. I was unable to register my warranty via the system pop-up, because the system failed to send me an OTP to validate my mobile number despite repeated attempts.

On Sunday, May 24, 2026, I called their customer care number[protected] and they instructed me to register my warranty via their website:
https://apn.acer.co.in/Acer/EndCustomerRegistration

I was told that the warranty would be validated on their system within 24-48 hours and I should check the status on this link:
https://apn.acer.co.in/Acer/WarrantyValidation

On Sunday, May 24, I filled out the form and also uploaded the purchase invoice as per their requirements on Sunday, May 24, 2026. The website returned a message telling me that my registration was successful.

I have been checking the website regularly till date, and the warranty is still not validated as of May 28, 2026.

I called their call centre number earlier today and they asked me to send an email to: [protected]@in.startek.com, along with the product details and serial number, and attach a copy of the purchase invoice and ask them to validate the warranty from their end.

I sent the email at May 28, 2026 2:06:27 PM and I got a standard scripted email response within a few minutes at 28 May 2026 14:43, telling me to go to the website to register the warranty, along with detailed instructions.

I called the customer care number again and explained that their email was meaningless, as I had already registered my warranty, and wanted an explanation as to why it had still not been validated. The agent was helpful and said that they would validate the warranty from their end. I told him that I would wait for one hour, and if the warranty was not validated, I would take whatever actions I deemed necessary to escalate the issue, including legal remedies. He asked me to send another email to follow up on my earlier email, which I did.

The warranty has still not been validated.

I am reproducing below the email correspondence exchanged with the company, with my personal details and contact information redacted:

___________________________

Hello,

Please read what I have written in my email very carefully.

I have already registered my warranty by following the exact procedure described in your email (appended below).

I would not have sent you my earlier email if your process would have worked.

Please take the time to read and understand the contents of emails sent to you by customers and refrain from sending such frivolous and meaningless replies.

I ask you to activate my warranty immediately based on the details and attachments I have sent to you in my previous email, and send me an email confirmation within 1 hour of the date and time of this email.

If you fail to do so, I reserve the right to take whatever legal actions I deem appropriate relating to deficiency of your service.

Sincerely,

___________________________________________

___________________________________________

From: [protected]@in.startek.com
Sent: 28 May 2026 14:43
To: XXXXXXXXXXXXXX
Subject: Ref- ACR5486192: My warranty has still not been validated.

Dear Customer,
Thank you for contacting Acer India Helpdesk.
We regret for the inconvenience caused to you.
Please go through the below shared link and register for the warranty as per Invoice date.
- Go to https://apn.acer.co.in/Acer/EndCustomerRegistration
- Fill the mandatory form (* mark is mandatory to fill – Monitor serial number is not required)
- Upload invoice copy which should be in PDF format and within 500kb and submit
- Within 24hrs to 48hrs warranty will get registered
- No SMS or Mail or Call for confirmation
- After 24hrs to 48hrs, go to https://apn.acer.co.in/Acer/WarrantyValidation
- Enter serial number to check warranty status
- It will take 48 to 72 hrs to get updated in our website.
Request you to kindly use the below mention link to check the updation of warranty after the above mentioned time (48-72 hours).
https://apn.acer.co.in/Acer/WarrantyValidation
If any issue please share us the error snap-shot to do the needful.
If you have any further queries or concerns, please connect at our customer support number: [protected]
Email ID: [protected]@in.startek.com
Thank you for choosing Acer. Looking forward for an everlasting and valued relationship.
Regards,
Dhanush J
Acer Customer Support
________________________________________

From: XXXXXXXXXXXXXXXXX
Sent:Thursday, May 28, 2026 2:06:27 PM
To:[protected]@in.startek.com
Subject:Ref- ACR5486192: My warranty has still not been validated.

Hello,

I had registered my warranty for my new Acer Swift Neo laptop on your website, apn.acer.co.in on Sunday, May 24, 2026. I had filled out all the required information in the form, and uploaded a copy of the purchase invoice. I got a message from the website that my registration was successful.

I was told by your customer care executive that the warranty would be validated in 48 hours. I have been repeatedly checking the website, and the warranty has still not been validated.

I am giving below the details of the laptop:

Product Name: Acer Swift Neo SFN14-54H

Serial Number: UN35GXXXXXXXXXXXXXX700

SNID: 53XXXXXXX07

I purchased the product from Swiggy InstaMart on May 23, 2026. The purchase invoice is attached.

Please explain why my warranty has still not been validated up to date. I would appreciate immediate action from you to resolve this issue.

Sincerely,

___________________________________________


___________________________________________

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