[Resolved] Act Broadband — Not handling disconnection
Bangalore North, Karnataka, India
As of 31st October 2015, I raised an issue with ACT customer care using the contact number[protected]. I wanted to disconnect the existing service so that I do not get billed for another month. The first request call placed on 12:50 pm was disconnected without any verbal reason after I mentioned that I want to discontinue. The second call was received with a 10 minute delay and the person on phone assured that their executive will call back within 24 hours and did not provide any service ID. As of November 1st 10:00PM I am yet to receive their call and since I don't have any service ID, no proof that I raised a disconnect request. All I have is a call log in my mobile phone which lasted a total of 20 minutes.
Complaint marked as Resolved Nov 5, 2015
After a series of mails and comments in this forum, the issue was handled swiftly and resolved as of November 5th morning 11:30 AM. I would really appreciate if the ACT takes all service requests seriously and resolve without having to call them or send mails repeatedly.
Another lesson learnt is never to pay for 6 months or 12 months in advance as we customers have nowhere to go if the internet goes down.
[Nov 01, 2015] Beam Telecom / ACT customer support has been notified about the posted complaint.
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