[Resolved] Act Broadband — Not handling disconnection

 
6 Reviews
Bangalore North, Karnataka, India
 tejasj
As of 31st October 2015, I raised an issue with ACT customer care using the contact number[protected]. I wanted to disconnect the existing service so that I do not get billed for another month. The first request call placed on 12:50 pm was disconnected without any verbal reason after I mentioned that I want to discontinue. The second call was received with a 10 minute delay and the person on phone assured that their executive will call back within 24 hours and did not provide any service ID. As of November 1st 10:00PM I am yet to receive their call and since I don't have any service ID, no proof that I raised a disconnect request. All I have is a call log in my mobile phone which lasted a total of 20 minutes.

Not handling disconnection
Complaint marked as Resolved Nov 5, 2015
After a series of mails and comments in this forum, the issue was handled swiftly and resolved as of November 5th morning 11:30 AM. I would really appreciate if the ACT takes all service requests seriously and resolve without having to call them or send mails repeatedly.
Another lesson learnt is never to pay for 6 months or 12 months in advance as we customers have nowhere to go if the internet goes down.

Complaint Status


[Nov 01, 2015] Beam Telecom / ACT customer support has been notified about the posted complaint.
Complaint comments  5 Comments     Updated: Share0Tweet0

Comments

Dear Valued Customer,

We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet
User Id : 10689297
A/C No : 463736
Registered mobile number: [protected]

Just to be sure, I forwarded the screenshot from this page to [email protected] on 10 PM November 1st. I have been notified by Rukmini, Executive - Customer Service, that the issue will be resolved within 24 "working" hours as of 9:54 AM November 2nd. I haven't received any call or confirmation so far.

Reference no: [protected]

You can send an email if the mobile number is unavailable. In that case, I will provide alternate contact number or reply to your email within 24 hours(working and non working hours included).
Dear Valued Customer,

Thank you for sharing your details, we will get in touch with you.

Warm Regards,
ACT Fibernet
Waiting for you to get in touch with me. I don't really understand why it is so hard for you to terminate the connection.
I have sent another email to the customer service executive asking about updates. If it is terminated, please confirm that either by SMS or email. FYI, the service request [protected] is still open from my end.

Since, I raised the request as of 31st October 2015, I will not be paying the bill for November month.
Thank you. Service is finally disconnected!

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    Act Broadband - Not handling disconnection