Comments
Around Six Months Back I had Taken Act Fibernet Connection.
I have taken a Packaged Deal includes Cable Connection & Rooter valid for 9 Moths.
The Speed as they Promised is not Coming. It is many a Times less than 5 Mbps and Highly Fluctuating.
Many Times Complained to Customer Care (Not Less than 30 -40 Times) about the Speed
Each Time the Technician Comes and Without Resolving the Problem closes the Ticket.
Again and Again I used Complain and same Story Continuing
I am Very much Frustrated with such worst Services of Act Fibernet
In the Last 15 -20 Days the Problem is very acute.
Now the Technical Person is Talking about Problem in Rooter and asking me to take to the Service Center of D- Link.
Since I have taken a Packaged Deal including Cable & Rooter, for any fault Act Fibernet has to rectify and provide me the Required Speed as Promised.
For any Fault in Cable or Rooter Why I should go to the Manufacturers of those Items?
It is Illegal to say that consumer has to resolve himself those problems related to Cable or Rooter which Act Fibernet Provided as a Packaged Deal and charged from consumer as Combo Deal.
It is also unethical.
The behavior of Technicians and Customer Care also very rude - Specially the Behavior of Mr Shake Valli is very very Rude and also he dined to transfer the call to the manager or higher authority.
I really Fed up with such Worst Service (I repeat worst & Worst Services) of Act Fibernet which falsely claims as a leader in the Speed & Service
As a Consumer I want a solution of getting the Speed of what they Promised and Proudly also advertising and Justice
SN Panigrahi
[protected]
I have taken a Packaged Deal includes Cable Connection & Rooter valid for 9 Moths.
The Speed as they Promised is not Coming. It is many a Times less than 5 Mbps and Highly Fluctuating.
Many Times Complained to Customer Care (Not Less than 30 -40 Times) about the Speed
Each Time the Technician Comes and Without Resolving the Problem closes the Ticket.
Again and Again I used Complain and same Story Continuing
I am Very much Frustrated with such worst Services of Act Fibernet
In the Last 15 -20 Days the Problem is very acute.
Now the Technical Person is Talking about Problem in Rooter and asking me to take to the Service Center of D- Link.
Since I have taken a Packaged Deal including Cable & Rooter, for any fault Act Fibernet has to rectify and provide me the Required Speed as Promised.
For any Fault in Cable or Rooter Why I should go to the Manufacturers of those Items?
It is Illegal to say that consumer has to resolve himself those problems related to Cable or Rooter which Act Fibernet Provided as a Packaged Deal and charged from consumer as Combo Deal.
It is also unethical.
The behavior of Technicians and Customer Care also very rude - Specially the Behavior of Mr Shake Valli is very very Rude and also he dined to transfer the call to the manager or higher authority.
I really Fed up with such Worst Service (I repeat worst & Worst Services) of Act Fibernet which falsely claims as a leader in the Speed & Service
As a Consumer I want a solution of getting the Speed of what they Promised and Proudly also advertising and Justice
SN Panigrahi
[protected]
I raised a complaint on 7 September at 11am(Ticket no: [protected]) and I was told that problem would be resolved within 24hrs .
It has been 4days since but they have not yet resolved the problem.
I have been using act from 5 years and for the first time I am regretting going with act.
Ac no[protected]
It has been 4days since but they have not yet resolved the problem.
I have been using act from 5 years and for the first time I am regretting going with act.
Ac no[protected]
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Complaints
4526
Pending
514
Resolved
2325
+91 91 2121 2121
+91 72 8899 9999
Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
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ACT Fibernet