[Resolved] Act Fiber — act-fibernet data connection issue has started once again now today - account no[protected]

 
3 Reviews
Coimbatore South, Tamilnadu, India
 c.p.balu on May 20, 2019
It is strange that even after complaining on 18th may, the problem is not yet solved as on now 20th, may, 2019 (10.40 am).

The disturbance happens frequently and continuing for longer duration with out net connection. Please also see the recent past histories; it happened on 02/05/2019 and restored after (07/05/2019).

Now more than 2 days, but still waiting for the net connection.

The quality goes down day-by-day.

This type of poor quality of service is not expected from the reputed organisations like act.
Complaint marked as Resolved May 21, 2019
Now today (21/05/2019), we got the information that the connection is restored. Thank you for restoration of net connection after more than 3 days of disconnection.

Please see the recent past history and check the quality of service.

The previous disconnection happened at 3.15 PM on 07/05/2019. It was restored on the same day.

The another disconnection happened at 6.30 PM on 02/05/2019. It was restored at 10.00 AM on 05/05/2019.

Kindly try to improve the quality of service.
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

Dear Customer,

We regret the inconvenience caused. Please share your contact number and city name. We will look into this for you.

Regards,
ACT Fibernet
Please do not give the routine response (like share your contact number and city name).

The complaint was made on 17th May, 2019 evening through registered mobile and also on 18th morning through mail (the contact number and address). Therefore, the contact number and address are already captured in the system.

Now today (21/05/2019), we got the information that the connection is restored. Thank you for restoration of net connection after more than 3 days of disconnection.

Please see the recent past history and check the quality of service.

The previous disconnection happened at 3.15 PM on 07/05/2019. It was restored on the same day.

The another disconnection happened at 6.30 PM on 02/05/2019. It was restored at 10.00 AM on 05/05/2019.

Kindly try to improve the quality of service.

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    Act Fiber - act-fibernet data connection issue has started once again now today - account no 108015366280

    Contact Information

    Company:Act Fiber
    Coimbatore South, Tamilnadu
    India

    Complaint categoryCategory: Broadband
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