ACT Fibernet — internet connectivity

ruploo

from Noida, Uttar Pradesh

Address:

New Delhi, Delhi, 110058

Sir
I have been using Act Fibrenet at my residence D Block Janakpuri New Delhi. I have taken and paid for annual subscription plan. For the last almost one month the connectivity is interrupted on daily basis for about 03 times in a day, each time for minimum three hours. I registered many complaints through their call centre, app etc. Every time its ticket opened and next day closed without any resolution. I escalated the issue by writing innumerable emails and calls to their nodal officer. But till date the issue remains status quo.
I have requested them for surrendering of connection and refund of the balance amount to me. But they are lingering on.
Dr Aditya Bhargava
[protected]

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Comments

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Verified Support

Dear Ruploo,

We regret the inconvenience caused. Please share your contact number. We will look into this for you.

Regards,
ACT Fibernet

RukshanaSheikh

I had wanted to get new connection with ACT and paid the amount of 2043/-. They promised me to get everything done the next day of the payment, still it has been more than a week nothing has been done, no activation, no router. Even the executives don't have the courtesy to take the responsibility of their job. Everyday I have been fooled by saying they're reaching me now today tomorrow but no one have reached out, it is such a ridiculous service I have ever faced. Please help me with my activation process I really need to get it immediately as my office work is pending and I has been marked absent for last 3 days.
Address:- A5/A block, Janta Block, Janakpuri 110058, Delhi
With Regards,
Asidul Ali Khan