[Resolved]  ACT Fibernet — A/c:[protected] - unethical behaviour - no/poor internet connectivity not resoved_account disconnect forcing for payment

Address:	Ranga Reddy, Andhra Pradesh, 500092
Website:	portal.actcorp.in

Hello,

I am an account holder with Act fiber net with INR 1050/month rental package, Since beginning I was facing issues with Internet connectivity and every-time I raised complaint technician used to visit and say fixed, but same store after some days, as it was going ridiculous I have moved to monthly subscription from 6 months, and since almost 10days I was unable to neither connect internet nor able to raise complaint as their customer care was not reachable and if call gets connected also IVR used keep me on hold for 10mins/13mins/8mins kind of time and disconnected, today at last executive came online and after listinning all, she said this is retention team call so transferring to them, and lady from retention team came online and was asking for time to check with field team and back-end technical team, I asked her for activation until, and said would pay the bill if resolved, she straitly deanyed and said if I pay the bill only activate the account if not please, , , (I don't kno what it means).

This no/poor internet connectiviyt issue I am facing almost every fortnight, and requested them to change th hub atleast but no response at all, I was a happy customer of other internet service provided and they forced me to come on to ACT, now least bothered to resolve the issue, and surprisingly they are least bothered when I said I am going to raise this issue with consumer forum, and retention lady said please go-ahead.

They are meant with customer amount not mean to support customer!!!